debt forum2019

Wednesday 20 March 2019ICC SYDNEY

Sydney, Australia

AUSTRALIAN COLLECTORS & DEBT BUYERS ASSOCIATION

AGEN

DA

Published: 12/03/2019

The Road Ahead

debt forum2019

Thanks to our Sponsors & ExhibitorsEvent Sponsor

Additional Sponsors & Exhibitors

debt forum2019

TUESDAY 19 MARCH 2019 6.00 PM Welcome Networking Drinks

The ACDBA 2019 Debt Forum opens with the Welcome Networking Drinks at ICC Sydney on Tuesday evening.

WEDNESDAY 20 March 2019 8:00 AM Registration Desk and Exhibitors Hall open.

8:30 AM Arrival Coffee

9:00 AM Welcome & Introduction of MC Alex Caruana is the Master of Ceremonies for the Forum. Having successfully led companies and

worked at the coal face of collections for over 30 years, Alex is an experienced MC who brings a unique and engaging style to this event.

9:05 AM Leading, innovating and thriving amidst transformative times Only occasionally in history do massive demographic changes combine with huge social shifts,

ongoing generational transitions and unprecedented technological innovation so that within the span of a decade society altogether alters. Australia is currently in the midst of one such transformation.

While such change impacts everyone and every organisation, the leaders that will future proof their organisations are those who understand the times, influence the trends and shape the future.

In this session Social Researcher Mark McCrindle will navigate the megatrends transforming Australia and the financial services sector to deliver a snapshot of 2030. He will discuss the key implications of these changes on clients, employees and the broader community and how financial service firms through collaboration, innovation and adaptation, can thrive in these times of change.

Mark McCrindle, Social Researcher, McCrindle Research.

*current at time of publication and subject to change

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*current at time of publication and subject to change

Clickhere toregister

debt forum2019

10:05 AM ‘One Stop Shop’ Complaints David Locke will report on the transition to a ‘one stop shop’ EDR approach and what can be

expected in dealings for the resolution of disputes through AFCA.David Locke, CEO & Chief Ombudsman, Australian Financial Complaints Authority.

10:50 AM Coffee Break Sponsored by: Wise McGrath

11:15 AM Road-mapping Compliance Part 1 What can stakeholders expect from the Royal Commission’s findings in terms of how ACCC will

discharge its regulatory and enforcement responsibilities?David Salisbury, General Manager - Consumer & Small Business Strategies, ACCC.

12:00 PM Road-mapping Compliance Part 2 Tim Gough will share likely expectations stemming from the Royal Commission’s work including

what financial licensees can anticipate in respect to ASIC’s wide oversight responsibilities. Tim Gough, Senior Executive Leader - Credit, Retail Banking & Payments, ASIC.

12:45 PM Lunch

1:45 PM An Industry Perspective Helen Gordon will share her perspectives and expectations post the Royal Commission and arising

from AFIA’s involvement in many recent and ongoing consultative projects for likely new legislation and regulatory regimes and will identify potential risks for the financial services sector.

Helen Gordon, CEO, Australian Finance Industry Association.

It was a great conference and I will be attending again next year

a delegate’s assessment

debt forum2019

2:30 PM Cyber Resilience Over the past decade we have seen an escalation in the cyber threat landscape and growing

numbers of data breaches globally. It’s not if, but when a cyber attack will happen to you - there’s no such thing as security, just risk reduction and cyber resilience. Learn about the essential cyber resilience strategies businesses can use to defend their most valuable assets and recover from a major cyber crisis when the inevitable happens.

Darren Argyle, Co-founder, Cyber Resilience.

3:15 PM Coffee Break

3:40 PM Emerging Technologies Our panel of experts will look at emerging technologies for the collections industry such as speech

analytics, SMS technologies, artificial intelligence and customer profile modelling.

4:40 PM Closing Remarks Alan Harries, CEO, Australian Collectors & Debt Buyers Association.

5:00 PM Farewell Drinks

6.00 PM Forum ends.

*current at time of publication and subject to change

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Thought provoking, challenging, grounded - great presentations!

a delegate’s feedback

The ACDBA 2019 Debt Forum will be held in Sydney commencing on the evening of Tuesday 19 March with Networking Drinks and continuing on Wednesday 20 March 2019 with a full day of sessions.

The event brings together the leadership and senior representatives of ACDBA and other industry members, banks, financiers, regulators and other industry stakeholders to hear speaker and workshop sessions addressing contemporary issues for the Australian collections industry.

ACDBA Contact DetailsTel: 02 4925 2099Email: forum@acdba.comWeb: www.acdba.com

Venue DetailsLevel 4, Convention CentreICC Sydney, 14 Darling DriveSydney, NSW, Australia

AccommodationAccommodation is not available at the venue however there are many options in close proximity about the Darling Harbour precinct and in the Sydney CBD - the nearest accommodation is the Sofitel Sydney Darling Harbour which is located at 12 Darling Drive, Sydney.

AUSTRALIAN COLLECTORS & DEBT BUYERS ASSOCIATION

Australian Collectors & Debt Buyers Association Limited ABN: 18 136 508 784

Registration Fees

FeesNon-member Delegate $950

Additional Non-member Delegate - same organisation $780ACDBA Member Delegate $795Additional ACDBA Member Delegate - same organisation $625Government/Regulator/Ombudsman Delegate $795

Additional Government/Regulator/Ombudsman Delegate - same organisation $625

Community Sector NFP Delegate $725All fees are in Australian Dollars and include GST.

Click here to register