Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino...

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Transcript of Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino...

Page 1: Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • mike@gamingcv.info Please
Page 2: Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • mike@gamingcv.info Please

Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • [email protected]

Please visit my portfolio at www.gamingcv.info for a comprehensive examination of my skills & experience.

Dear Hiring Manager:

I am interested in acquiring a Community Relations/Management position at your studio or publishing house. My resume is enclosed for your review. Please consider me if a position makes itself available.

I have developed a comprehensive online portfolio to display my past experience and qualifications in detail, as well as my working philosophies and methods. You may visit it at www.gamingcv.info.

Here are a few highlights from my work experience:

Community Manager, Ultima Online Lake Superior Managed and trained news/forum moderation staff of 50+. Ran dozens of reward initiatives to encourage both in game and forum activity. Developed several beta communities to encourage efficiency during Beta cycles. Experience mediating and resolving disputes amongst players and communities.

Event Moderator, Ultima Online, Origin Systems, Inc. / Electronic Arts Represented UO/OSI/EA in game to the player population. Developed various in game points of interest as part of story arcs, with the secondary

intention of utility use by the players after story line completion. Designed, wrote and executed in-game events for approximately 150,000 subscribers,

including PvP Tourneys, Festivals, Mass Town Invasions, Plays, Adventuring, and more. Cultivated the development of several communities based on ongoing storylines.

PR and Marketing Lead, Talislanta CRPG Developed Competitor Profiles, including in-depth research into their Developmental

strategies. Administered and maintained a Dev to Press line of communication, to ascertain that

information was given to the players via the proper channels. Responsible for Press Release development and delivery. Developed advertising and marketing campaigns for online and print mediums.

Gaming Reporter/Columnist, various fan sites Organized gaming gatherings, including events at E3 for fans, developers, and media. Administered and Moderated 400+ message boards and two dozen email lists. Developed lasting relationships with Developers from most MMOG studios/publishers.

I have been involved in both the amateur and professional side of MMOG Community Management for over nine years. As an advocate of community-centric development, I have been an active participant in several online development communities, including various game design mailing lists and forums. As such, I am well versed in game theory, especially in how it relates to the MMOG genre. I am familiar with the application of Agile Software Development, Lean Software Development, Rapid Application Development, Continuous Integration Development, Scrum Sessions, and Extreme Programming, on a both theoretical and practical scale.

As a Community Liaison for your studio, I would focus my efforts on the development of stand alone constructs to encourage player retention and recruitment, in particular live events, player meta-communities/governments, open communication pathways for players, and developer to player/player to developer initiatives that allow the player community to connect with the studio's future plans.

Page 3: Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • mike@gamingcv.info Please

Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • [email protected]

Please visit my portfolio at www.gamingcv.info for a comprehensive examination of my skills & experience.

My experience has given me a unique perspective, as I have built communities both as a player and as part of a MMOG development team. As such, I am familiar with the unique needs player communities develop in the MMOG genre, and how best to fulfill those needs as a studio representative. I am a strong advocate of Service Oriented Architecture in community development, and construct all of my programs from that mentality. I look at each community within a MMOG world as an asset, to be cultivated and maximized. I rely heavily on Customer Relationship Management applications to automate a large bulk of community management, including the maintenance of community contacts (players/developers/media), development of community profiles, metric reporting of community activity, community acceptance of development initiatives, etc.

A Community Liaison is a position in constant juxtaposition, balanced between representing the player's interests to the development team, and the development team's interests to the players. I have the necessary skills to maintain a professional distance while encouraging player response in that delicate act. In addition, my background in web design and writing allows me to quickly develop material that should be ready for immediate publication, utilizing whatever website/publication style sheets are required.

The top four reasons you should hire me: I have the experience to build your community and the skills to organize it. I understand the subtle game of public relations, and how to spin the inevitable crisis of unmet

player expectations. I understand the wisdom of restraint in dealing with charged issues, and always maintain my

composure. I will develop a robust system to enable your development team to keep a pulse on community

issues without the hassle of physically combing through player chatter.

I look forward to hearing back from you soon!

Warm Regards,

Michael "Talanithus" Patino4132 Manzanita StreetIrvine, CA 92604(734) [email protected]

* Resume Follows *

Online Portfolio: www.gamingcv.info

Page 4: Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • mike@gamingcv.info Please

Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • [email protected]

Please visit my portfolio at www.gamingcv.info for a comprehensive examination of my skills & experience.

Summary of Qualifications 9 years of experience in the development and management of online communities. 9 years experience developing and running in-game events for a population of up to 150,000+. Established track record representing a commercial studio/publisher to the player base. Complete understanding of online forum technologies and their administration. Marketing and Public Relations experience in the gaming industry. Solid history as a reporter and columnist in the Gaming genre. 12 years experience playing MMOGs. 8 years of experience testing MMOGs, including professional QA work for a commercial studio/publisher. Top level Customer Support experience, including the development of CS teams and architecture. Diverse Management experience (personnel, sales, marketing, customer service).

Work ExperienceIssential Studio / Wide Eyed Web / Catcheye Designs 1995 - PresentBusiness Process Consultant/Web Developer/Founder Extensive experience with Enterprise Application Integration and Application Programming Interfaces. Implemented Service Oriented Architecture systems for a multitude of clients. Expert in the implementation of inexpensive on demand applications for business needs. Developed several inventory/asset control systems and call centers with CRMs/IVRs to increase support levels. Solid understanding of the technical market and new advances in business applications. Expert in mapping out business workflows, determining problem areas, and implementing new systems and

procedures to increase productivity. Designed/Hosted hundreds of websites in both the Gaming and business world. Skilled in developing logo branding, print and online marketing, and advertising projects.

Health Help Project 1996 – PresentDirector of Community Services/Co-Founder Developed several contracts with providers in the area to donate supplies and equipment for charity. Arranged the storage and shipment of donated materials to our dispersion center in Miami, FL. Developed media and press releases for company, as well as press packets and advertising materials.

RenAMI 2005 – 2008Director of Community Relations/Co-Founder Primary architect for all support, sales, and administration operation systems. Developed call center utilizing IVR and CRM integration, including the management/training of support staff. Developed escalation structure for support team, and responsible for all top escalation issues. Developed press kits, media responses, public relations activities, and advertising and marketing strategies. Responsible for all business to business relationships.

Electronic Arts 2004 – 2006Event Moderator, Origin Lead Represented UO/OSI/EA in game to the player population. Developed various in game points of interest as part of story arcs, for use by players after story line completion. Designed, wrote and executed in-game events for approximately 150,000 subscribers. Cultivated the development of several communities based on ongoing storylines.

Ultima Online Lake Superior 1999 – 2004Community Manager Managed and built a meta-community for players, including a staff of 50+. Cultivated the development of over 400 guild communities, and several tangential meta-communities. Designed, wrote, and executed over 100 in game events, including PvP Tourneys, RP Events, Festivals, & Plays. Ran dozens of reward initiatives to encourage both in game and forum activity. Represented community to EA at the 2005 “Community Day” in Redwood Shores. Developed several beta communities to encourage efficiency during Beta cycles. Experience mediating and resolving disputes amongst players and communities.

Gaming Reporter/Columnist 1999 - 2004Freelancer Reporter and Editorialist for online Gaming news sites, such as Stratics, Crossroads, & Ianstorm (to name a

few). Organized player luncheons/meetings, including gatherings at E3 for fans, developers, and media. Administered/Moderated 400+ message boards & 2 dozen email lists. Participated in several online focus groups and talk shows regarding Gaming. Developed lasting relationships with Developers from most Gaming studios/publishers.

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Page 5: Dear Hiring Manager - gamingcv.infogamingcv.info/_doc/MichaelPatino_Resume.pdf · Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • mike@gamingcv.info Please

Michael Patino • (734) 536-7558 • 4132 Manzanita, Irvine CA 92604 • [email protected]

Please visit my portfolio at www.gamingcv.info for a comprehensive examination of my skills & experience.

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Work Experience (continued)

Talislanta CRPG (defunct) 2001 - 2002Public Relations & Marketing Lead Developed Competitor Profiles, including in-depth research into their Developmental strategies. Constructed a priority list of marketing factors necessary for product acceptance in their market niche. Administered and maintained a Dev to Press line of communication, to ascertain that information was given to

the players via the proper channels. Responsible for Press Release development and delivery. Developed advertising and marketing campaigns for online and print mediums.

NetZero (now United Online) 1999 – 2001Infrastructure Operations Coordinator Implemented cellular & pager conversion for all employees, reducing overhead by 30%. Implemented various Inventory and Asset control tools to streamline the ordering process. Drafted new forms and templates to better aid in IO and Accounting integration. Instrumental in the development and of an Oracle-based asset control system. Integrated departmental Oracle systems with IO, increasing inter-department productivity substantially. Responsible for several Business to Business relationships for the department. Coded and maintained the IO Internal Web Site. Supervised the Internal Help Desk for all employees on all IO related issues. Delegated all department tasks, including Tech Support, Telecom, MS Exchange, and Networking. Followed up on all IO tasks for prompt response and completion.

MGM Interactive Games (absorbed into MGM) 1998 - 1999Quality Assurance Tester Tested various games on PC, PSX, and N64 platforms. Created detailed bug reports and plans. Familiarity with TCR, TRC, LOT checks and Master Checklists. Familiarity with Functional, Compliance, Compatibility, and Soak testing strategies. Recorded bugs on intra- and extranet (EA) databases for multiple Development Houses. Created video demo presentations for outside parties. Titles: Tomorrow Never Dies - PSX Shooter, Wargames - PC RTS, Wargames Retribution (expansion pack) -

PC RTS, Dragon Sword - N64 Adventure, Tiny Tank - PSX Console, Rollerball 2000 - PSX Console.

EducationEdnet Career Institute - MCSE, CCNA, A+ Los Angeles, CAUniversity of Miami - Pre-Law, Honors Miami, FLUniversity of Florida - Information Technology, Honors Gainesville, FLSanta Fe College - Political Science, Honors Gainesville, FLMiami Dade College - Psychology, Honors Miami, FL

Application KnowledgeBusiness Applications Web Applications Design Applications

Adobe Photoshop, Illustrator, ImageReady, HTML-Kit, Torque, Ogre, FinalCutPro, Adobe Première, Lightwave, Poser, Flash, Frontpage, Dreamweaver, Cold Fusion

Code/Database Knowledge

Microsoft Operating Systems, Mac Operating Systems, Word, Excel, Power Point, Outlook, Exchange, Sharepoint, Visio, OpenOffice Suite, Adobe Acrobat, Nitro PDF, WebEx, Wink, Attendance RX, Salesforce CRM, Sugar CRM, PHP Projekt, DotProject, MS Project, ACT Goldmine, Microsoft CRM, vTiger CRM

Mambo, Joomla, Drupal, DotNetNuke, PhP-Nuke, Xoops, TYPO3, phpBB, SMF, vBulletin, OS Commerce, 4Images Gallery, Gallery, Coppermine, PhP Wiki, Web Calendar, Advanced Poll, PhP ESP, Help Center Live, PhP Support Tickets, Support Services Manager, Word Press, Dolphin, Orca, Ray, PhP AdsNew, TikiWiki, Moodle, PhP Auction, CubeCart, phpCOIN, OS Ticket

HTML, DHTML, CSS, XML, CGI, PhP, SQL, Python, Perl, Oracle, Java

ReferencesScott “Unknown Player” MillerFounder/COOMojoBaby [email protected]

John DeRossettDirector, Community [email protected]

Jason “Zilo” LawsonGame DesignerZynga Games [email protected]

Chris “Binky” LauniusAssociate Brand ManagerSony Online [email protected]

Joseph “GreyPawn” PishgarDirector, Community Relations/SolutionsSulake [email protected]

Jonathan “Viceroy” TrimbleCEOMMOG Media, [email protected]