DEALING WITH GOSSIP

IN THE WORKPLACE

Dealing With Gossip in the Workplace

Managing workplace gossip is important for organizations and for the employees

who work there. Here are some important steps you can take as a team and as an

individual to encourage communications that benefit your emotional health and

career.

Dealing With Gossip as a Team

1. Consider a ban on gossip. Some employers have adopted an official ban on

workplace gossip and require employees to sign a pledge. Opinion remains

divided about whether this practice is too extreme, but it can send a strong

message.

2. Encourage open communication policies. A more moderate step is promoting

open communication policies. Let employees know that they're expected to talk

directly with each other about conflicts before calling in a supervisor or other

outside parties.

3. Comply with personal blog and general internet use policies. Keep an eye on

e-mail and chat too. Appropriate blog and online policies can balance an

employee's right to personal expression while protecting the company and

related individuals from harassment, defamation and other threats.

4. Confront rumors promptly. Minimize anxieties by responding to rumors

promptly. Factual information about layoffs or other difficult issues serves people

better than leaving them to speculate on their own.

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5. Discuss the impact of gossip. Use staff retreats and other gatherings to remind

everyone about the difference between positive communication and gossip.

Prevention is better than singling people out after the damage is already done.

6. Know your legal rights. In general, employers have a duty to take action against

verbal harassment if they're aware of it. An employment lawyer can advise you

on what options are available in your individual situation. If you're on limited

budget, your local bar association may be able to help you find free or low-cost

legal services in your community.

Dealing with Gossip As An Individual

1. Share information. Being generous with non-confidential information can put a

check on gossip. Keep employees informed with regular progress reports about

work issues or projects. If your work is likely to affect someone else's

responsibilities, ask for their input and invite them to meetings.

2. Be sensitive about appearances. Closed doors can set off alarms even when the

explanation is innocent. Let people know that you're just watching a webinar

with the speakers on and it's okay to knock or send you an instant message if

they need something.

3. Reach out to new people. Resist the tendency to form cliques by inviting

someone outside of your usual circle to join you for lunch. Sign up for the

company softball team or volunteer for a charity drive.

4. Walk away. Gossip doesn’t spread easily if it lacks an audience. You can

tactfully suggest a more constructive channel for stating a complaint or just

remove yourself from the discussion.

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5. Focus on your colleagues’ good qualities. Tensions can build easily at work.

Remind yourself about what you like about your co-workers and the things

they've done to help you in the past. You'll automatically have nicer things to

say about them.

6. Cultivate relationships outside of work. Devote adequate attention to your

private life, especially if you work long hours. Having close relationships outside

the office can provide you with sources of emotional support and objective

advice when issues arise in the workplace.

7. Get busy. The best antidote to harmful gossip may be just staying busy. If your day

is full of tasks that you find challenging and gratifying, you're less likely to get

distracted by less constructive activities.

An office grapevine run amok can take a heavy toll on morale and productivity. Help

your colleagues and yourself to create a work environment where open and

respectful communications flourish.

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