Dealing with Disruption through Customer Centricity
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@22014 Noctober Value Partners, LLC All Righs Reserved Dealing with Disruption through Customer- centricity Del Ross December, 2014
Transcript of Dealing with Disruption through Customer Centricity
@22014 Noctober Value Partners, LLC All Righs Reserved
Dealing with Disruptionthrough Customer-centricity
Del RossDecember, 2014
@22014 Noctober Value Partners, LLC All Righs Reserved
We understood the Customer
…but not as well as we thought