Dealing with constraints in corporate training white paper oct 2010
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Transcript of Dealing with constraints in corporate training white paper oct 2010
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Table of Contents:
Training Constraints 1: Time ......................................................................................................................... 3
Training Constraints 2: Budget ...................................................................................................................... 4
Training Constraints 3: Staffing ..................................................................................................................... 5
Training Constraints 4: Cultural Constraints ................................................................................................. 6
Training Constraints 5: Technical Constraints ............................................................................................... 7
Training Constraints 6: Content and Development ...................................................................................... 8
Training Constraints 7: Industry, Regulatory, and Delivery Constraints ..................................................... 10
Training Summaryexamine sface in cothem effeconstraintis time. Leconstraintissues to y Corporate"under thStakeholdmatter exwhen theunderstanorganizatalways baor anothewith a timmanager constraint One of thtraining pIn that idedo you wawould moassessmeaddresseswould watime, thatprogramsevaluationyou woulddesign timwrite andtools, prothem by aprogram, your staffwell as a ltraining isinterventitime to piand have addition t
gConstraint
: In this seriesome of the crporate trainectively. One ots when it comet's examine ht and how yoyour advanta
e training orge gun" when ders, division xperts (SMEs)y want it ‐ anndable issue. ion's ability toased on a timeer. Let's look ame constraint ‐ and how to ts.
e first things roject placedeal timeline, want to includeost likely wannt to ensure ts the performant to includet is, time to co, methods, mns. Along witd probably wme to allow th perfect contof those toolan SME or twoespecially fof would need engthy pilot ts effective. Evions, you wouilot to a sampthem test eato all of this, y
ts1:Time
s, we are goincommon consing and how of the most cmes to corpohow time becu can effectivge.
anizations arit comes to theads, and su want what td this is mostAfter all, the o meet its goe constraint oat how you caas a corporatdeal with tho
to consider isd within an idewhat traininge? For exampt to start withthat the cont
mance issue. N plenty of devonceive the tmeasurementsh that develoant to includehe developmeent, develop s, and maybeo. Before your classroom p"train the trato ensure thaven with onlinuld want to taple of the targch piece of thyou would wa
ng to straints we to deal with common orate training comes a vely use time
e usually time. ubject hey want t often an
als is almost of some kind an be faced te training ose
s your ideal eal timeline. g milestones ple, you h a full needstent Next, you velopment raining s, and opment time, e enough ent staff to instructionale even run u deliver the programs, ainer" time asat the ne ake some get audience he course. In ant time to
s
s
revieto geespeto hiProbwhatmile For eheadcertanot bthe sprovon byou pilotOn tprovthenthe toff oyou into withManeffeca "plperfe Whenegogoodtrainof ththe san astakewithquicthe dthat what If thethe tin thhad
ew the resultseneral releaseecially in a corit every singlebably not mant the project stones.
example, if thd tells you thaain process, pbe necessary stakeholder cvide content, based on theircan spend moting, and evalhe other hanvide an adequn you obvioustimeline on aof the other mknow the pro"overdrive" t
hin the time cny times a "jusctive and solvlaceholder" foection in the
en you are facotiation of a pd old‐fashionening organizathe first ways tsituation as wlternative timeholders or dh a timeline askest route todecision makis a little longt they need.
ere's just no ctraining organhe time allotteplans for an e
s, make chane. But how mrporate envire one of theseny. But the trentails and c
he stakeholdeat they need procedure or to assess thacan provide athen it may br expertise. Wore time on tuation of thend, if your stauate picture osly need to spssessment wmilestones. Inoblem, you cato get it deveonstraint youst‐in‐time" inve the probleor further devfuture.
ced with a timproject can coed compromtion and the sto deal with twe've discussemeline. Keep idivision headss a first blush the solutioner may be opger ‐ as long a
compromise,nization whated. For examelaborate onl
ges, and thenmany projects,ronment, alloe milestones?ick is to examhoose the rig
er or departmtraining on a system, it maat need. In facn SME who cbe better to mWith this apprthe design, e training progkeholders canof the problempend the bulkhile shaving t this case, onan put the proloped quicklyu've been hanntervention cam, and also cvelopment an
me constraintome down to ise between tstakeholder. this is to analyed and then oin mind that s may come u because it is. In cases likepen to a timelas you can de
determine wt you can deliple, you may line case stud
3
n go , w us ? mine ght
ment
ay ct, if an move roach,
gram. nnot m, of time nce oject y and nded. an be create nd
t, the a the One yze offer
up s the this, ine eliver
within iver have
dy
program tprogram bto create that to a wpart of thtime off onecessary Next, we corporate
Training Summaryfiscal yearinto a budof constraways to d Budget cotraining, euncertaintraining pissue. Stafwhich youexist to adnecessarymaterials delivery tooff for detimes prolook at eaconstraint Staffing bhardest toretaining running atag, trainiposition obe added workloadconstraintcontractohiring a penot sometyear. If yorecord of
to be deliverebegins. If youthe online intwritten case se classroom cof developmey components
will discuss ae training con
gConstraint
: It's very diffr in corporatedget constrainaints you mayeal with them
onstraints areespecially durty. And any project can beffing is a typicu are told thadd staff wheny. Organizatioor training mools. You maylivery, such agrams are deach of these ct and find wa
udget constrao break throustaff is the m corporation.ng managersof having to pin order to co. One way to t is to ask for ors does not hermanent emthing that is uou can get a cwhat your de
ed before a cl simply will ntervention, thstudy sectioncourse. This wnt while still ds.
nother commstraint, budg
ts2:Budget
ficult to get the training withnt. Let's discuy encounter am efficiently.
e common in ring periods ophase of a core the victim ofcal budget cot the money n it is almost cons also cut bmethods, suchy even see ths locations orelivered. Let'scategories of bys to work ar
aints are somugh. After all, ost expensive And with this are usually prove that staope with a hiwork aroundcontractor m
have the samemployee, and used for the eontract budgepartment ac
lassroom not have timehen move that will be will shave delivering
mon ets.
hrough a hout running uss the kinds and some
corporate of financial rporate f a budget onstraint, in does not certainly udgets for h as online e money cut r number of take a close budget round them.
metimes the adding and e part of s heavy priceput in the ff needs to gher d this money. Hiring e price tag as the money isentire fiscal get, keep a ccomplishes
e
withbudgof thbudgaccoas andoestrainyou instrthe c Whematecreagenufree Get tpiecedeciseffecfind conscreaPowthe eand instecreaexamprogwiththe maltersolidor m Delivarouusingtraindelivfor sduracost examthat time
h the extra heget, roll out yhe need. Anotget constraintomplish with tn alternative.sn't work, conning staff to mmay have insructional desiclassroom.
en the budgeterials and trative workarouine need. Fotrials of theirthe free trial,e, and go to tsion maker cactiveness, he the money tostraint is relattive. Conside
werPoint printentire presenwhite. Or, coead of into a pting training tmple, you magrams to clienhin the industmaterial needrnatives existd record of thmake.
very constrainund. If the issug a well‐devening during thvery is anothespecial projecation. If the isof renting spmple, you mamust take pl
e. Instead of d
elp. When it's your accomplither way to dt is to determthe current st. It's worth a tnsider retoolimeet the needstructors thatigners until th
t bottleneck cining methodunds that alsor example, mr online deve, develop a tothe table withan see the finor she may bo fund the puted to traininer using threeouts instead ntation, and donsider puttinprint format. that can maky be able to snts or other ory. The key hd and determ. And don't foe amount of
nts may be thue is deliveryeloped designhe height of ther good use octs or projectsssue is locatiopace for the dy have a largeace in a certadoing numero
time for a neishments as pdeal with a stamine what youtaff and offertry, but if thaing the existind. For exampt can double ahey are neede
comes to ds, there are so may prove
most vendors lopment toolop‐notch trainh the proof. Ifnal product anbe more likelyurchase. If theg materials, b‐to‐a‐page of handing odo them in blang job aids onWhat about
ke a profit? Fosell training organizations ere is to anal
mine what orget to keepmoney you s
he easiest to gy staff, considner to deliver he need. Alsoof contract mos of limited on, analyze thdelivery. For e‐scale deliveain amount ofous small trai
4
ew proof affing u can r that t ng le, as ed in
some your offer s. ning f a nd its y to e be
ut ack line
or
yze
p a ave ‐
get er
o, oney
e
ery f ning
programsones. In sdesperateand may e The overaconstraintup with ealternativabsolute naccomplismany casethat usingbest way may decida year is myour finanhave a gefor the tra Since stafbudget, wconstraint
Training Summarytraining caLet's takeand how y We've alrconstraintWe've alsconstraintto projectterms, a lawhich mewithin theconstraintproject orfunds. In tmobile, thto be linkeexamine yand their multi‐taskcorporate
, consolidate ome geogrape need of coneven offer sp
all key in dealts is to analyzither cost‐freves. But seconnecessity of kshments basees, you may eg contractors to go insteadde that rentinmore effectivencial decisionnuine need aaining depart
ffing is relatedwe will look att next.
gConstraint
: Staffing conan be related a deeper looyou can deal
eady discusset can be relato discussed ht can create pt timelines anack of budgeteans an additie overall timet does not har a last‐minuttoday's envirohat is, peopleed to one jobyour staff, theabilities to mking. But howe training env
it into a coupphic areas, hoference centecial rates.
ing with budgze the situatioe or less expendary to this ikeeping up wied on the loweven convinceduring peak
d of adding stang space for de. On the oth makers may nd increase tment.
d to both timet that corpora
ts3:Staffing
nstraints in cod to both timeok at staffing cwith them ef
ed how a stafted to budgethow that staffproblems whend deliverablet can mean a onal time conelines. But a sve to mean te request foronment, staff do not necesb function. Their areas of re
make a determw does this woironment?
ple of large otels are in er business
get on and come ensive s the ith
wer costs. In e yourself need is the aff. Or you delivery once her hand, see that youthe budget
e and ate training
g
orporate e and budget.constraints fficiently.
ffing t issues. fing en it comes es. In simple lack of staff, nstraint taffing he end of a r additional fing can be ssarily have e key is to esponsibility, mination for ork in the
.
Firstfaciliversatotaleffecof thalso mateskilledesigfacilibe athosinstrinstrof thinsteBut ypossmay see hand subje WhadevedesiginstrthoslevelgrouWhacameonly themprooworkinstr We'vfor ccontcapapermrecoaccoto co
t, let's look at itators. Manyatile and flexlly inflexible ictive in the clhis group knowknow how therials. Why ned instructorsgners? For exitator who teble to take rese materials aructor, such aructor, might he entire manead of leavingyou can also sibilities. For e be bored withow he or shemake that peects.
at about instrelopers? Mangners may haructors. It mase capacities, l designers wups as part of at if you have e strictly from work in devem into contenofreading ‐ thkload off of thructors.
ve already discontractor funtractors in eitacity, it will comanently. Andord of what yoomplish with tontractors, ke
your staff of y times, this sible by their ninstructor malassroom at aw training mahe audiences ot consider hs double as inxample, a higheaches one oresponsibility fand content. Oas a managemhave the abinagement‐trag it to variouslook at deliveexample, thatth one or twoe does in a neerson availab
uctional designy traditional ave started ouy be possibleespecially if y
who are used ttheir design instructional
m technical baelopment? Cont evaluation is may take she instruction
scussed the bnds. If you neher a design ost less than hd this also proour departmethe extra helpeep in mind t
f instructors ostaff group is vnature. After ay not be veryall. The membaterials and trespond to th
having the hignstructional h potential jur two classes for the updatOr, a senior ment‐training lity to take chaining programs staff membeery staff as latt junior instruo subject areaew subject arle for all of th
gners and instructional ut as SMEs ore to utilize theyou have highto facilitatingresponsibilitil developers wackgrounds aonsider mentand even ome of the nal designers
benefits of askeed to employor delivery hiring them ovides a solident can and cap. When it cohat the mark
5
or very all, a y bers hey hose gher‐
unior may tes to
harge m ers. teral uctor as ‐ rea he
r em in h‐ es. who and oring
or
king y
d annot omes et is
potentiallwill do thegreat deabackgroun If contrac"sharing" through tspecial pra certain aof having during theregarded express idtraining dget the opyou may bthe initial Staffing cowhich meour handssituation and consistaffing, ythat workand the o Next, we arise in co
TrainingConstrai SummaryencounteLet's explohow to ha Cultural cusually linwithin theconstraintwhile othall. In todare in uphThere are
y saturated we work, so yol of choice in nd.
ting is not anpeople in othhe upswing inoject may nearea. Why nothe SME dese special projas an SME, hdeas well enoetail for the spportunity tobe able to hirlearning curv
onstraints caneans that we as in the air anas it exists. Bder the alternyou may be abks for both theverall organiz
will discuss corporate train
gConstraintnts
: Sometimes r in corporateore these conandle them.
onstraints in nked to somee organizationts may be dirers may not bay's environmheaval, espece organization
with people wou will most literms of exp
option, consher jobs to hen work. For exed an SME's ot examine thign or deliverect? If the pee or she can pugh to be pashort run. Andadd staff in t
re from withinve to a minim
n be very frusare more likend just deal wut if you thinknatives to curble to create e training depzation.
ultural constrning projects.
ts4:Cultura
the constraine training arenstraints and
corporate trathing that is gn. Some of thectly related be related to ment, corporaially in certainal changes, la
who can and kely have a perience and
sider elp you xample, a expertise in e possibility r training erson is probably rt of the d if you do the future, n and keep mum.
strating, ly to throw ith the k creatively rrent a situation partment
raints that
l
nts you e cultural. determine
aining are going on hese to training, training at ate cultures n industries. ayoffs, new
rulessomgettidiffeto un To bbe trorgaobstmethPerhMantradiformwithbefoin coorgais mauncodirecto hacomExplathe ayou whoreasknoworgathemExpeas a cultuit is atheir Overrelattrainmajonew or aclevieinvotrainfacili
s and regulatie organizatioing through terent types ofnderstand the
egin with, a mraining itself. anization is tratacle, especiahods are not haps you've innagement Sysitional classromats. Or maybh blended learore. One of thorporate trainanizational leaaking the "knomfortable. Bctly related toandle it very emunicate conain the benefaudience. Higare dealing w are resistantsure them thwledge for thanization as a m a spot in thert (SME) or fconstraint isure move towa big benefit r goals.
rall organizatted to trainingning realm. Foor policy and regulations ocquisition. Wed on the orgalved. But as tning most likeitate knowled
ions, and newons' very survhese issues. Lf cultural conem.
major culturaChanges in tained and edlly if new traiwithin the cuntroduced a Lstem (LMS) oroom training be you've begrning where nhe biggest cultning could be arning needs nowledge guaBecause this co training, yoeffectively. Finsistently witfits of the traghlight your swith "knowledt to a needs aat you are use improvemewhole. You ce change as afacilitator. Theto help the o
ward the trainand will help
ional changesg but sometimor example, tprocedure chor rules, or pohen these chanization, yothe changes aely becomes idge transfer.
w processes ‐ival depends Let's look at astraints and h
al constraint che way an ucated can bining courses ultural norm. Learning r you've moveinto online gun experimenone existed tural constraan overall assessment trdians" constraint is u have the abirst, be sure tth the populaining changesuccess storiedge guardiansassessment, sing their ent of the can even offea Subject Mate idea in trainorganization'sning knowing everyone me
s are initially mes move inthere may be hanges relateossibly a meranges are firsu may not beare implemennvolved to In this case, b
6
and on a few how
can
e an and
ed
enting
ints
that
bility to tion. s to s. If s"
r tter ning s that eet
not to the
ed to ger st e nted,
be
sure that agents anwhile theydepartme While we that may helpful tointo threegroup emattitude. Tpeople whkeep movis comprisreact badmake no show trainmove intocan movethe "resisgroup. Locultural conavigate tresult. There aretraining achanges srealignmeResourcesmany casebe involvetraining cachange. Pthat realigassure theIn cases sthe changbusiness. The key incorporatethat are rFor those as a strateconstraintnot relatedetermine
training persd champion ty are carryingent's duties.
are discussinlead to a traio remember te different grobraces changThe second gho are not suving forward ased of resistoly and negatisecret about ing can help o the group ae into the "enttors" can mooking for thisonstraint canthe issue and
e changes thatt any point. Fsuch as layoffents may be rs and the indies of people ced. The key han be a partnPerhaps you cgned staff meem that you wuch as this, yge has passed
n dealing withe training is toelated directlissues, deteregic partner tt. Next, idented to traininge how trainin
onnel act as cthe benefits og out the train
ng organizationing constraihat the audieoups. The entge and keeps roup may be re about the anyway. The tors, that is, pevely to changit. The key is members of tbove, i.e. thethusiasts" grove into the "ns dynamic wit help the trai end up with
t may not be For example, s, staff changrelated to Humividual deparchange, trainere is to figurner or supportan highlight tembers may nwill be there tou may have d and go back
h cultural cono first identifyly or indirectlrmine how yoto work throutify those issu. For these issng can serve a
change of the changening
onal changes nt, it's ence may fall thusiastic a positive made up of change but third group eople who ge ‐ and to figure out these groups e "not sures" oup while not sure" thin any ning team a positive
related to people ges, or staff man tments. In ing will not re out if t during the the training need and to provide it. to wait until to regular
nstraints in y those issuesy to training.ou can work ugh the ues that are sues, as a support
e
s
eithethe u Nexttrain
TraiCon Sumcorpwheinto Techconstrainaftertimefor btraintechworkwell‐decismaktechyou WheconsacceThis an inreasforwrelatasseto coimmempcanncustocasein vaPerh
er during or aupheaval to s
t, we will exaning constrain
iningConstrstraints
mary: Techniporate traininn all other asplace. Let's e
hnical or techstraints can oning project, wr a program he. These typesboth online asning programsnical constrakarounds or a‐researched csion makers ae changes. Lenology‐relatecan handle th
en it comes tostraint is that ess to appropissue usuallynitial rollout pon to stop th
ward. The audted to the wombly‐line emomputer termmediate enviroployees may hnot use it for tomers' percees, consider inarious locatiohaps the IT de
after the chansettle.
mine technicnts.
raints5:Tec
ical constraing, and they sospects of a traexplore these
nology‐relateccur at any pwhether in thhas been runns of issues cans well as classs. When confint, you can lalternatives. Ocost benefit aand allow theet's look at soed training cohem.
o online learnyour audiencriate hardway surfaces at tproject, but ite project fromdience's lack oork environmemployees mayminals anywhonment. Or, chave access totraining becaeptions of inacnstalling one ons for online epartment ha
nge, and wait
al corporate
chnical
nts are commoometimes ocaining project constraints.
ed training oint during a he initial stagening for somen cause obstasroom‐based fronted with aook for Or, sometimeanalysis can inem to help yoome commononstraints and
ning, one comce does not hre for e‐learnthe beginningt's certainly nm moving of access coulent. For examy not have accere in their customer‐facio a terminal bause of the ctivity. In theor two terminlearning activs refurbished
7
for
on in cur t fall
es or e acles
a
es a nform ou n d how
mmon have ning. g of o
ld be mple, cess
ing but
se nals vities. d
hardwarecenters at Another cthe audieskill for e‐self‐pacedclearing itadvancedthere maythere. In tprocess. Msimply beAfter all, tTwitter anvideoconfgrandchilddeal with training "ohow to usalso allowdepartmepartners. quick refetutorials tto access Sometimeinfrastruce‐learningbandwidtnetwork aslowdownorganizatbandwidtIn this cassmaller auentire poponline appspace and In relationwanted toonly to fincomputerfind out ifcan use a program i
e that could bt certain locat
common technce does not‐learning, espd. In many indtself up as org technology iy still be pockthis case, it's Many people cause they dothis is an age nd grandpareferencing anddren. So anyoan inexperieon the road" se the technows you to posient representYou can also erence guidesthat show theonline learni
es you'll find tcture cannot ag program. Thh, i.e. too maat one time cons in other arions are hesith space just tse, consider rudiences ‐ onpulation will nplication at thd bandwidth.
n to classroomo roll out a blnd that there rs (or funds) tf IT has refurb"station" meitself. For exa
e redeployedtions.
hnical constra yet have thepecially e‐leardustries, this ganizations mn all of its opkets of inexpea step‐by‐steare afraid of on't know howhen centen
ents use d email to chaone can learnnced audiencto show the a
ology. This arrition the trainatives as straconsider intrs (QRG's) or ve audience hong.
that the orgaaccommodatehis could be rany people hitould cause seeas. And somtant to pay foto accommodolling e‐learne at a time. Tnot need to ahe same time
m technologyended learninare not enouto do it? Againbished hardwentality withinample, have a
d as learning
int is that e technical rning that is problem is
move to more erations. Buterience out ep education technology w to use it. narians use
at with their . One way to ce is to take audience rangement ning tegic roducing ideo ow easy it is
nizational e a full‐scale elated to tting the erious metimes or additional date training. ing to This way, the access the e, thus saving
y, what if you ng program, ugh n, you could
ware. Or, you n the traininga portion of
t
the cintercasethe athe caccoby a techmassavailor spconfthe tproje As wwe'vtechpotedeteupgrtechprojeorga Nextdeve
TraiDev Sumitselfsourwork Whecontconsa suiand peopdesigexpewill bexam
classroom aurvention while studies. Alteability to acceclassroom, stommodate e‐ldiscussion ornology is neesive training rlable, considepace until theference centetechnology asectors, and LC
with all of the ve discussed, nology‐relateential workaroermine when rade can be mnical constraect that couldanization as a
t, we will exaelopment con
iningConstrvelopment
mary: Many tf or the deverce of the conk around this
en you find thtent or develostraint, the beitable alternadevelopmentple, includinggners, stakeherts (SMEs), sbe helpful in mine some co
dience hittinge another poernatively, if tess online proructure the tlearning at thr debrief in theded in the clrollout but simer leasing or re upgrades caers lease not os well, such aCD displays.
other traininthe key with ed constraintounds first, aa permanentmade. And remint is no reasd be a major whole.
mine contentnstraints.
raints6:Con
times the tralopment metnstraint. Here obstacle.
hat issues relaopment are cest action to tative or compt usually invog managemenholders, and so your skill inresolving conontent and de
g the online ortion works othe audience ograms away raining to he office, follohe classroomassroom for amply is not renting equipan be made. Sonly the spacs computers,
g constraintstechnical or s is to explorend then t change or member thaton to halt a benefit to the
t and
ntentand
ining contentthods are the e are some wa
ating to trainiausing a take is to lookpromise. Contolves a team ont, instructionsubject matten leading a teanstraints. Let'evelopment
8
on has from
owed . If a
pment Some ce but ,
s
e
t a
e
t
ays to
ng
k for tent of nal er am s
constraintefficiently One of thdevelopmand trainiprojects rthe instruof how thSometimethe conteinstructiobe editednot go alointent. If tmay be toany of thesee if therbenefits owhat the compromto continuoften thanwhen the Another cdiscover twhat's actFor exampassociatesto‐day intpart of a pinvolved, SME, deteand preseBut keep a disconnthe deparand assocthe issue,wait until developm Content cbetween tperson mitself. A dehow the t
ts and determy.
e first and moment constrainng do not agrun across a puctional desige content shoes the SME mnt and does nnal designers or truncatedong with the Sthis issue is reoo much contese problemsre is a comproof the changeend result ma
mise, sometimue with the Sn not, he or straining is de
content constthat the contetually going ople, you find s are skippingteractions, altpolicy or proctalk to him oermine what tent them to thin mind that yect between rtments or evciates. The be make suggesa decision is
ment of the to
constraints cathe instructioanaging the designer may htraining shoul
mine ways to
ost common nts occurs whree. Most trapoint where thners have difould be deve
may be quite pnot want chas feel that cond in some waySME's originaelated to e‐letent for the mexist, talk to omise. Explais and paint aay look like. Ies the best pME's original she may see teveloped.
traint may arient does not on in the enviout that custg CRM steps ithough thosecedure. If an Sr her first. If tthe major difhe training styou may havePolicy and Prven between est you can dostions for chareached to co
opic in questio
an also appeaonal designer design or the have a differeld be develop
handle them
content and hen the SME ining he SME and ferent ideas loped. possessive of nges. Or the ntent should y that does al meaning or arning, there
medium. If the SME to n the picture of f there is no path to take isidea. More he obstacle
se when you match ronment. omer service n their day‐ steps are SME is there is no fferences are akeholders. e uncovered rocedure andmanagers o is highlight ange, and ontinue the on.
r in conflict and the project ent idea of ped. The key
e
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