Dealer Kit Book19-4

POD WIL EO RS

SINCE 1974

SWARAJ

3-6

78

910

111213141516

17181920

21-26 27-2829-30 31-32

33-3435-36

37383940414243

44-4546

47-4849

FOLDER NO. (PEN DRIVE)

1.11.2

2.1.1a2.1.1b

2.1.2a2.1.2b2.1.2c2.1.2d2.1.2e2.1.2f2.1.2g

2.1.32.1.42.1.52.1.6

3.13.23.33.43.5

4.14.2

5.15.25.35.45.55.65.75.85.9

5.105.11

1

INDEXIntroduc�on to Company1. Product por�olio 1.1 Tractors-Range & Leaflets 1.2 Farm Implements 2. Swaraj Dealership 2.1 CIP-Sales and service 2.1.1 External branding-Signage 2.1.1a Showroom front signage 2.1.1b Service area signage 2.1.2 Internal branding-Catalogue & internal posters 2.1.2 a Internal flooring, ceiling, shu�er 2.1.2 b CIP-Ambience 2.1.2 c Chairs 2.1.2 d Milestone poster 2.1.2 e Engine & Harvester Poster 2.1.2 f Logo - Mera Swaraj 2.1.2 g Tractor Model Pictures 2.1.3 Corporate Poster (Mere Swaraj) 2.1.4 CVP Poster. 2.1.5 Mera Swaraj App 2.1.6 3S3. Workshop Norms 3.1 Workshop Paint and layout norms 3.2 Warranty Policy 3.3 Tools 3.4 Labour Charge Chart 3.5 Dealer service capability index-Manual pdf.4. Digital Processes At Swaraj 4.1 CDMS-Managing from beginning 4.2 Sparks-Caring for your team5. Sta�onery Formats 5.1 Le�er head/visi�ng card 5.2 Quota�on 5.3 Invoice tractor 5.4 Invoice spare part 5.5 Installa�on form 5.6 PDI format 5.7 Job card format 5.8 CMS account details. 5.9 OEM’S Helpline no’s 5.10 Regional offices & HO 5.11 Logis�cs/Depot helpline no

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PAGE NO.

Dear Channel Partner,

We Welcome You To Swaraj Family. Channel partners play a vital role in providing pre and post - sale services to our esteemed customers which further strengthens the bond with the customers and improves loyalty.

A business really creates itself by way of the image and the iden�ty that it presents to the rest of the world. Physically speaking things like brochures, le�erheads, business cards help create this corporate iden�ty design along with the behaviour and par�cipa�on of the business associates. Corporate iden�ty design is important because these days there are so many different op�ons for consumers to choose from. A Corporate Iden�ty will help create a very dis�nct iden�ty and presence in the business world.

This manual is designed to provide you useful informa�on regarding corporate iden�ty program, artworks for leaflets of tractors & implements, important format for sale & service.

Along with this manual you would have also got one pen drive having all required info in the printable version.

Kindly get in touch with your respec�ve channel manager for any support.

Looking forward to long and frui�ul associa�on with Mera Swaraj.

Channel Team

2

In 1965, Seed of Swaraj was Sown in CMRI, Durgapur

In 1970, Punjab Govt. took over &

established PTL to manufacture tractors

In 1974, first tractor rollout

In 2007, Mahindra & Mahindra Ltd. acquired majority stake in PTL

In Feb 2009, Merged into M&M as &

the Swaraj Division of Mahindra Mahindra

Overview-Swaraj Brand

3

Overview-Swaraj Brand

More than 15 Lac satisfied customers in the country.

Swaraj is ranked No.2 in Domestic Tractor industry

in volume terms.

Annual Sales of Tractor more than 1Lac.

Over 5000 employees and network of 850+ dealers.

Product range from <20 HP category - 60 HP category tractor & Implements range from Land preparation - Harvesters -Residue Mgt.

4

15 Lakh+ Customers

850+ Dealers2 state of Art Manufacturing

FacilitiesDedicated R&D

Exclusive Engine Plant

5

Manufacturing Facili�es

Plant -1, Mohali

(Tractor Manufacturing Plant)

Plant-2, Chapper Cheri

(Tractor & Combine

Manufacturing Plant)

Swaraj Foundry Division, Majri

Swaraj R & D

6

Swaraj Product Range

<20HP

• SW-717

20-30 HP

• 825XM• 724 XM

• 724 XM Orchard

• 724 XM Orchard/NT

30-40 HP

• 834 XM• 735 FE• 735XT

40-50 HP

• 841XM• 843 XM• 744 FE• 744 XM• 742 FE

New

>50 HP

• 855 FE• 960 FE• 963

Ref: Folder No. 1.1 7

Rotary Tillage (Land Preparation Implements)

Seeders, Planters & Seed bed preparation

Residue Management

Harvesting & Post Harvest Solutions

Material Handlers

Implements Range

Plough Seed drill

TMCH SPCH- Wheel typeThresher

Rotavator

Straw ReaperBaler SPCH- Track type


Should be placed end to end in the Front of the dealership. Available in All Languages Available size : As per your Specification.

Creative Type - Front FasciaMedia Used – Star Flex Other Media Available – Star Back lit

Write the exact Size to be installed Below and will make the creative Accordingly, according to the CompanyNorms.

Framing size details will also be provided

Caution while sizing– • All measurements should be in Feet

• If both in feet and in inches then Please Specify feet and inches separatelyAs 8 feet and 6 inches

and not 8.5 feet

Front Signage

DESCRIPTION

Ref: Folder No. 2.1.1a 9

Service Signage

DESCRIPTION

Service Area Ghidia Agro Pvt. Ltd.

Service Area Prabha Tractors

Service Area

Creative Type - Service Fascia Media Used – Star Flex Other Media Available – Star Back lit

Write the exact Size to be installed Below and will make the creative

Accordingly, according to the CompanyNorms.

Framing size details will also be provided

Caution while sizing– • All measurements should be in Feet

• If both in feet and in inches then Please Specify feet and inches separately

As 8 feet and 6 inches

and not 8.5 feet

• Top one to be placed if the Service Board Is more than 15 feet and the service Area is A bit Away from the Main Dealership. • Middle one to be placed if the service Board is between 10 to 15 feet in Width and • Last one to be placed if the board is up to 10 feet in width and the service area is with In the premises of the dealership.

Ref: Folder No. 2.1.1b 10

Showroom CIP

Ref: Folder No. 2.1.2a 11

AMBIENCE

Ref: Folder No. 2.1.2b 12

Chairs

Nilkamal blue chairsNovella 07 SS

Ref: Folder No. 2.1.2c 13

Milestone Poster

Ref: Folder No. 2.1.2d 14

Engine & Harvester Poster

Ref: Folder No. 2.1.2e 15

DESCRIPTION

Logo Strip

Creative Type – Logo Strip Media Used – Eco Vinyl with Lamination and on beams with Sun board.Other Media Available – None

Size to be customized Accordingly

Logo Strip - Normally Placed on the door glass with More that

3 feet 6 inches width, The height is uniform 10 inches For these Strips . Logo Strip – Normally Placed on the door glass , window glass

minimum size is 2 feet width X 10 inches height

Logo Strip-

A bigger version to be placed on the beams on the roof the width can be as per specifica�on

And the height can be any thing between 10 inches to 2 feet -

This needs to be placed edge to edge

Ref: Folder No. 2.1.2f 16

Corporate Poster

Ref: Folder No. 2.1.3 17

Available in Hindi, English, Marathi, Gujarati, Punjabi, Tamil, Telugu, Bengali.

CVP Poster


Available in Hindi, English, Marathi, Gujarati, Punjabi, Tamil, Telugu, Bengali.

Mera Swaraj App


Available in Hindi & English.

3S Poster


Infrastructure Category

Ref: Folder No. 3.1/3.5 21

22

WORKSHOP PAINTING

Ref: Folder No. 3.1/3.5

SERVICE ENGINEER VISIT BOARD

Next Visit OfService Engineer :

NOTEBASE : WHITE/LIGHT GREYLOGO : SWARAJ MINT GREENLETTERS : BLACK

1 ft.

1½ ft.

CUSTOMER LOUNGELETTERS :BRILLIANT WHITE

BASE : MINT GREEN

NOTELanguage to be English or Local

4 inch

SIGN OF FACILITY

4 inch

4 inch

5 ft.

GREYAsian Paint Shade : 8254

WORKSHOP PAINTING PATTERN

OFF-WHITEAsian Paint Shade : 0942

BLUEAsian Paint Shade : 7325

REDAsian Paint Shade : X120

Proposed Layout Plan For Dealership Area 60’X100’

23Ref: Folder No. 3.1/3.5

A/c &COMPUTER

ROOM(10'X10)

RECEPTION

SHOWROOM(50'X30')

PARTS SECTION(40'X20')

OIL/GREASE(5'X5')

WARRANTYROOM

(10'X10')

ENGINEROOM

(10'X10')

MECHANIC’SROOM

(10'X10')

GENERATOR& COMP.

ROOM(10'X10')

BAY 3

BAY 2

BAY 1(10'X10')

PAINTAREA

(10'X15')

BAY 4

BAY 5(10'x15')

USED OIL /SCRAP AREA

(10'X15')

WASHINGBAY

(10'X15')

WORKSHOPMANAGER’S

ROOM(10'X10')

TOILET(10'X5')

SERVICERECEPTION

(10'X10')

UP

DN

GLASS FRONT

SECURITY

(5'X5')

ENTRANCE

10' WIDE DRIVE IN

CATEGORY - A+/AGROUND FLOOR

60'

100'

GREEN AREA/LANDSCAPING

10' WIDE


24 Ref: Folder No. 3.1/3.5

CATEGORY - AFIRST FLOOR

60'

100'

UP

DN

CONFERENCEROOM

(10'X15')

PROP. ROOM(10'X15')

STAFF ROOM

(10'X10')

TOILET(5'X7')

TOILET(5'X8')PANTRY

(5'X10')

PASSAGE5' WIDE

CUSTOMER'SLOUNGE(15'X10')

WORKSHOPDOUBLE HEIGHT BELOW

(50'X40')

SHOWROOMDOUBLE HEIGHT BELOW

(50'X30')


25 Ref: Folder No. 3.1/3.5


OIL/GREASE(5'X5')

SECURITY

(5'X5')

ENTRANCE

10' WIDE DRIVE IN

CATEGORY - B

100'

GREEN AREA/LANDSCAPING

10' WIDE

TOILET

PROP. ROOM(10'X15')

ENGINEROOM(10'X9')

MECHANIC’SROOM

(10'X10')

TOILET(10'X5')


(10'X10')

W'SHOPMGR'SROOM(10'X6')

BAY 3

BAY 2

BAY 1(10'X10')

PAINTAREA

(10'X15')

BAY 4

BAY 5(10'x15')

A/c &COMPUTER

ROOM(10'X10)

WARRANTYROOM

(10'X10')

GENERATOR& COMP.

ROOM(10'X10')

TOILET(10'X5')

CUSTOMERLOUNGE(10'X10')

PANTRY(10'X7')

WASHINGBAY

(10'X15')

GLASS FRONT

SHOWROOM(50'X30')

60'

RECEPTION



SECURITY

(5'X5')

ENTRANCE

10' WIDE DRIVE IN

CATEGORY - C

GREEN AREA/

LANDSC--APING

10' WIDEPROP. ROOM

(10'X15')

ENGINEROOM

(10'X10')

MECHANIC’SROOM

(10'X10')

TOILET(6'X10')


(10'X10')

BAY 3

BAY 2

BAY 1(10'X15')

PANTRY(6'X5')

WASHINGBAY

(10'X15')

GLASS FRONT

SHOWROOM(40'X20')

50'

RECEPTION

80'

BAY 4(10'X15')


A/c &COMPUTER

ROOM(10'X10)

PASSAGE 4' WIDE

TOILET

CUSTOMERLOUNGE(6'X10')

M&M Ltd – Swaraj Division (hereinafter called “Swaraj”), warrants that each new Swaraj tractor manufactured in India by Swaraj & sold by an authorized Swaraj dealer will be free from any defects in material & workmanship at the time of manufacture subject to following terms & conditions:

1. Term:

The term of warranty shall be 2 years or 2000 hours (whichever occurs first) from the date of delivery to first owner.

2. Swaraj's Warranty Obligation:- If any defects should be found in a swaraj tractor within the term stipulated above, Swaraj's only obligation is to repair or replace at its sole discretion any part shown to be defective , with a new part or the equivalent at no cost to the owner for parts or labour, when swaraj acknowledges that such a defect is attributable to faulty material or workmanship at the time of manufacture. The owner is responsible for any repair or replacements which are not covered by this warranty. 3. Limitation: This warranty shall not apply to:

1. Replacement in case of parts getting damaged due to accident and gross negligence, on the part of customer.

2. Any tractor which has been modified or altered or the parts or accessories not approved by Swaraj have been used.

3. Normal maintenance services, such as engine tune up, fuel system cleaning, wheel brake and clutch adjustments.

4. Normal replacement of service items (for example, filters, fuel injectors, brake or clutch linings.)

5. Parts of the tractor those have been altered or replaced in an unauthorized manner, which in the sole judgment of Mahindra (Swaraj) affects its performance or reliability.

6. Any expenses of transportation or other costs which might be involved.

7. Any damage from environmental conditions such as air borne fall out, sea area operation, hail/windstorm, lightning, flood and the like, so as in the judgement of the company ( whose decisions are final) to affect adversely its stability or reliability.

8. Any failure of product caused by improper field application of, its implements or attachments due to overloading.

9. Any Economic loss, including lost profits, crop loss, equipment rental or other expense.

10. Any items used for repairs include, solvents, cleaners, anti –seize lubricants, oil dry shop towels, special tools.

WARRANTY POLICY ( M&M LTD – SWARAJ DIVISION )


11. Warranty claims of proprietary items such as Tyres, Tubes, Fuel injection equipment, Battery, Instrument gauges and Electrical equipment, etc. should be preferred by the dealer directly upon the respective manufacturer as per their warranty terms and Mahindra (Swaraj) shall not be liable in any manner for the same .

Owner's warranty responsibilities:

1. Owner to maintain his tractor & get service done from authorized dealer as per it's maintain schedule by using genuine oil & spare parts used during service.

2. Approach dealer and release his tractor for repairs within a reasonable period of time from the reported failure. Should he fail to do so, any consequential damage that may occur due to the delay may not be covered under this warranty policy.

Parts Covered (2 Years / 2000 Hours whichever occurs first) :

All Major Assemblies & Items as listed below– Engine Assy– Water Pump– Transmission (Flywheel housing, Gear box assy, Rear Axle, Differential) Assy– Hydraulics Assembly– Hydraulic Pump– Steering & its Linkages– Front/ Rear Wheel Rim & Disc– Front Axle Assy– Radiator Assy

Parts Covered (1 Year / 1000 Hours whichever occurs first) :

• Clutch & its related parts Brakes assy, • Oil Seals, electrical items (Gauges, Switches etc.), • Sheet metal and its related parts

Parts Not Covered:

• Maintenance Service Items like bulbs, fuses, coolant, Filters, Grease, Lubricants, gaskets etc.• Parts Subject to Normal wear & tear like brake & clutch Liner, • Driver's Seat cover, Ball Joints etc.• Rubber Parts (Hose pipes, O-rings, bushes, drive belts etc)• Fasteners

Note :- Mahindra( Swaraj ) reserves the right to update or change working policies, procedures and operating systems at any time.

28 Ref: Folder No. 3.2

Special Tools

Special Tools Special Tools

S.No. Descrip�on S.No. Descrip�on

A ENGINE ASSY. C

1 Valve li�er 1 Needle Bush (M22516) pressing tool for BPS (LT)

2 Dog Nut Spanner 2 Oil seal (M77792) pressing tool for Trumpet End Cover

3 Bearing Puller for Hydraulic Pump 3 With drawl Nut (252006) �ghtening & loosening tool

4 Main Oil seal pressing fixture 4 Oil Seal (M77680) pressing tool for BEMCO

5 Gear end oil Seal pressing fixture 5 Pre-loading Bar for TPC & Tail Pinion Assy

6 Puller for Cylinder Liner 6 Rubber Boot fitment tool (Wet Brake)

7 Tool for opening Hydraulic Filter 7 Oil Seal (M77668) pressing tool for Seal Carrier

8 Cone Pressing tool for Trumpet Housing

9 Puller for Rear Axle Taper Roller Bearing

10 Oil seal pressing tool for Trumpet Housing

11 Oil Seal pressing tool for Trumpet End Cover

B GEAR BOX ASSY. 12 Seal pressing tool for Seal Carrier

1 Needle Bush pressing tool for Intermediate Sha� (722022A) 13 Tail Pinion cone dismantling Tool

2 Oil Seal (M77629) pressing tool for C A Guide (702003B)

3 Oil Seal (M77650) pressing tool (DC) for CA guide (722012B)

4 Oil Seal (M77650) pressing tool for C A Guide(702003D) - 540 rpm

5 Special Box Spanner for Lock nut- Lay Sha� of Single Clutch

6 Tool for Lay Sha� Nut (DC)

Special Tools Special ToolsS.No. Descrip�on S.No. Descrip�on

D REAR COVER ASSY. F CLUTCH AND STEERING

1 Bush fi�ng tool for Rock Sha� 1 Puller for Drop Arm

2 Ring expanding tool for Piston 2 Clutch alignment tool for Single Clutch & Dual Clutch

3 Bush pressing tool for Rock Sha� 3 Dual Clutch (LUK) finger adjustment tool

4 Dismantling tool for Spring Dowel Sleeve in Clevis 4 Steering Wheel Puller for old Models

5 Distance Se�ng Gauge for Posi�on & dra� gap adjustment 5 Wheel Alignment Gauge

6 Ring expanding tool for Pistor 6 Dismantling tool for Cover Assy. (11")

7 Hydraulic piston fi�ng tool 7 Steering Wheel Puller for new Model

8 Hydraulic piston fi�ng tool

9 Higher capacity Hydraulic Piston ring expanding tool

G COMMON TOOLS

1 Hammer 5 lb

2 Hammer 10 lb

3 Mallet Brass

4 Mallet Nylon / Plas�c

E KING PIN STUB AXLE ASSY. 5 Files Assorted one set

2 Cone (M21510) pressing tool for Axle Hub 6 Chiesel Set

3 Cone (M21511) pressing tool for Axtle Hub 7 Socket Set

4 Seal pressing tool for Axte Hub 8 Ring Compressor

9 Ring Extractor

10 Hacksaw 12"

11 Number Punch set

Ref: Folder No. 3.3/3.5 29

DIFFERENTIAL ASSY.

Workshop Equipment

S.No. Descrip�on S.No. Descrip�on

A MECHANICAL A MECHANICAL

1 Work Bench 16 21 Funnel Large

2 Bench vice with so� jaws 17 Funnel Small

3 Par�ng Trolley 18 Inspec�on lamp with wire and cage

4 Cleaning Trolley 19 Air Blowing Nozzle

5 Engine Servicing Trolley 20 Bench Grinder

6 Tool holder Table 21 Nozzle Tester

7 Mechanic Trolley 22 Engine Test Bench

8 Fixed Jack Small (Ghori) 23 Exhaust Smoke pipe arrangement

9 Fixed Jack Big (Ghori)

10 Workshop tray's 2' x 4' Electrical11 Workshop tray's 1.5' x 3' S.No. Descrip�on

12 Mech. Screw Type jack 5T B Electrical

13 Hydraulic Jack 5T Ba�ery Charger

14 Mobile crane 1 T Capacity Ba�ery Hydrometer

15 Tractor washing Apparatus Wooden Ba�ery Stand

16 Air Compressor 5 HP, Working pressure. 10ka/em2 Mul�meter

17 Pneuma�c Grease Gun 50 kg Water Cooler

18 Pneuma�ce nut runner Refrigerator

19 Bucket type grease gun 10 kg Generator

20 Oil cane 150ml


Labour Cost & Standard Time Chart

Sr No. Job Descrip�onStandard Time in Hours

Labour Cost (in Rs.)

825 724 834/735 744/855 843/841

ENGINE

TRANSMISSION

1 Tappet adjustment 0.5 25 50 50 50 502 Engine overhauling 24 2500 2500 3500 3500 35003 Ring Job (Replacement of piston rings) 6 400 600 700 800 10004 Cylinder Liner Shim replacement 4 400 600 700 900 --5 Cylinder Head Gasket replacement 3 -- -- -- -- 2506 Cylinder Head O-Ring replacement 2 250 250 250 250 --7 Replacement of Top/Bo�om push rod

rubber seals

1 -- 250 200 -- --

8 Main Oil Seal replacement 3.5 400 400 400 400 4009 Timing Seal replacement 1.5 200 200 200 200 200

10FIP repairing (removal & refitment of FIP,

�ming se�ng along with spill cut off)

1.5 100 200 200 300 300

11 Water Pump repair 1.5 200 200 250 250 20012 Radiator removal & refitment 1 50 50 100 150 15013 Removal & refitment of engine

accessories(silencer, air cleaner assy, alternator or self starter etc.)

0.5 100 150 150 150 150

14 Clutch removal & refitment 4 200 350 350 500 40015 Clutch Brake pedal bush replacement 2 100 100 100 100 10016 Brake repairing (one side) 1 150 100 100 100 10017 Brakes repair with seal replacement (one

side)1 100 100 300 300 300

18 Input Sha� Seal replacement 2 300 400 400 400 40019 Gear replacement/repair 3 500 700 700 800 80020 Rear Axle bearing /seal replacement (one

side)3 450 450 450 450 450

21 Crown wheel/Tail pinion replacement 8 800 800 800 800 80022 Differen�al repairing 8 1000 1000 1000 1000 100023 PTO Sha� Bearing /Seal replacement 1 100 100 100 100 10024 Replacement of BP Sha� & Bull gears only

along with bearings8 500 600 600 600 600

25 Replacement of Trumpet housing (one side) 2 500 600 600 600 600


Labour Cost & Standard Time Chart

Note : Labour Charges for miscellaneous work will be charged according to the merit of work.

Sr No. Job Descrip�onStandard Time in Hours

Labour Cost (in Rs.)

825 724 834/735 744/855 843/841

HYDRAULICS26

Hydraulics repairing (control valve,response

valve, ram cylinderPC & DC adjustments)

2.5 400 400 500 500 500

27 Sensor Tube adjustment 0.5 50 50 50 50 5028 Rock Sha� O-Ring replacement (side) 0.5 25 25 25 25 2529 Overhauling of Response including

replacement of relief valve

0.5 50 50 50 50 50

30 Relief valve replacement (for one relief

valve)

1 200 200 200 200 200

OTHERS32 Greasing 0.5 120 120 120 120 12033 Complete Service 1.5 200 200 200 200 20034

Replacement of water mixed gear oil

(including cleaning of housing with diesel)

1 300 300 300 300 300

35 Ba�ery charging 24 50 50 50 50 5036

250 hrs. scheduled maintenance service

1.5 250 250 250 250 250

37

1000 hrs. scheduled maintenance service

1.5 300 350 350 400 400

38

1600 hrs. Scheduled maintenance service

2 350 400 400 450 450

39 Front Axle bush replacement 4 350 350 350 350 35040 Front Axle bearing /seal replacement (one

side)

0.5 50 50 50 50 50

41 Removal & refitment of front wheel rims &

rim plates (both sides)

1 150 150 150 150 150

42 Removal & refitment of rear wheel rims &

rim plates (both sides)

3 250 250 250 250 250

43

Steering repairing (except Power Steering)

2 200 200 200 200 200

44 Steering Seal replacement 0.5 75 75 75 75 75



CDMS-Managing from beginning

CDMS – Key benefits

Dealer App

Simple—Mobile based

Role Based UNIQUE App

Secure Central Data Pool

Dashboards for Monitoring

Real �me data update

24*7 Any�me Anywhere

-Interested Model-Customer Mobile Number-Date Of Delivery

Enquiry to call centre

SMS To Customer


CDMS-Managing from beginning

Customer App

• Customer Can book Service

• Customer Can Check out video on DIY

• Customer Can Check out new Swaraj Products through Video

• Customer can Select tractor through “ Product Selector”


SPARKSSwaraj Protec�ng Parterships Amplifying Abili�es Recognizing Knowledge & Skills

Sparks-Caring for your team


Sparks-Caring for your team

Office Sta�onery


VISITING CARD 25 mm 10 mm

10 mm

5 m

m

Font : HELVETICA size : 9pt. Bold & Light: Logo Colour : Vivid Green Text : Black

ABC Tractor Agencies

Xyz Road, ABC Building,

Mohali - 160055

Distt. Mohali

Tel : 012222222

Fax : 01222222

Email : [email protected]

A. B.C. SinghDEALER

20 mm2

97

mm

210 mm

CMYK Values

Red(M100+Y100)

Vivid Green(C80+Y100)

Dark Grey(K70)

Regd. Office: Gateway Building, Apollo Bunder, Mumbai 400 001 India

NOTE : Mahindra & Swaraj logo to be printed only in approved RED, DARK GREY & GREEN

30 mm 10 mmENVELOPE

10 mm

Envelope Size : 9"x4"

Font : HELVETICA Size : 8pt. Bold & Light

Logo Colour : Vivid Green & Text : Black



Mohali - 160055

Distt. Mohali



Mohali - 160055

Distt. Mohali

Quota�on Sample

NPCC No :

NPCC Date :

Customer Name :

Father Name :

Address :

Village :

Tehsil :

District :

Mobile No. :

Sales Term No. :

Sales Term Date :

Branch Location :

SalesMan Name :

Mode Of Sale :

Showroom/Branch Name :

Mode Of Payment :

Margin Money :

Expected Payment Date :

Total Discount

____________________________Total Amount

____________________________TOTAL INVOICE VALUE (IN WORDS) :

E & OE PREPARED BY CHECKED BY

Terms & Conditions:

For Dealer Namer

Customer Signatory

Authorised Signatory.

SALES TERM

Sr. No. Model Name Qty. Rate Amt (Rs.)

Total

Dealer Name(Authorised Dealer for Swaraj Tractor Sales, Service and Spares)

GSTIN - Mobile No. -

Created By :

Date:

Time:


Invoice Sample - Tractor


Tractor Details

HSN/SAC Code Details


Customer Name :

Father Name :

Mobile No. :

Address :

District :

Tehsil :

Village :

Cust. GSTIN :

Invoice No :

Date :

Branch Location :

Mode of Payment :

Terms & Conditions: Description Total

Tractor Details

Round Off____________________________

Net Bill Amount____________________________

Rupees InWords :

For Dealer Name,


Customer Signatory

Date:

Time: Created By :

Tax Invoice

Desc. of Goods HSN Code Qty Selling Price Disc. Taxable Value CGST SGST IGST Total

Rate Amt Rate Amt Rate Amt

Model Code

:

Material Code

:

Chassis No

:

Engine No

:

Total

Sr. No. Code Taxable Amount CGST SGST Total Tax Amount

Rate Amt Rate Amt

Total


Invoice Sample - Parts

GP Number :

Cust.Name :

Tech. Name :

Date :

Model :

Reg.No :

Job Card :

Bill No :

Bill Date :

Amount

Customer SIgnature Store Manager/ Service Manager

Gatepass Details

Part Details

Labour Details

HSN/SAC Code summary

Cust. Name: :

Father Name: :

Mobile No.: :

Address: :

District: :

Tehsil: :

Village: :

Cust. GSTIN :

Chassis No. :

Engine No. :

Model :

Date of Sale :

Reg. No. :

Job Type :

Service Type :

Service Sub Type :

Invoice No. :

Invoice Date :

Invoice Type :

JC No. :

JC Date :

Branch Loc. :

Mtr. Reading :

Due date :

Due hours :

Terms & Conditions: Sub Total Amount Description Total

Taxable amount @

Part Discount

Part GST @

Labour Taxable Amt

Labour Discount

Round Off____________________________

Grand Total____________________________

In Words :

Amount of Tax subject to Reverse Charges

Tax Invoice (Cash Bill)

S. No. Desc. of Goods HSNCode

Qty Selling Price Dis. Taxable Value CGST SGST Total

Rate Amt Rate Amt

Parts Total

S. No. Labour Description SAC Code Rate Disc. Taxable Value CGST SGST Total

Rate Amt Rate Amt

Labour Total

S. No. Code Taxable Amount CGST SGST Total Tax Amount

Rate Amt Rate Amt

Invoice Amount



For Dealer Name


Customer Signatory

Date:

Time: Created By :


Installa�on Cum History Card

INSTALLATION CUM HISTORY CARD

Tractor detail Component Detail Customer Detail

Model: .......................................

Chassis No. ...........................

Engine No

Swaraj Invoice No

Date

Received Date

Date of Installation :

Dealer Invoice No:

Dealer Invoice Date:

FIP Make:................................

Battery Make:

Alternator Make:

Self Starter Make:

Hydraulic Pump Make:

Front Tyres Make:

LH

Rear Tyres Make:

LH

No.:...................

No.:

No.:

No.:

No.:

No.:

Name: ........................................

S/O

Village:

P.O.

Tehsil

Distt.

State:

Contact No:

Tractor Application:

Average Hrs Run / month:

Tools Details: Accessories Details:

S.No Description Quantity S.No Description Quantity

1234567

123456

Dealer Signature Customer Signature


Tractor Pre - Delivery Inspection



Chassis No. Engine No. Tractor Model FIP No. Battery No. Battery NameTyre Make/No.

Front Rear

LH LH

RH RH

PDI Report No.

Name of Transporter :

Dealer Code :

Vehicle Reg.No. :

Transport GR No. :

Date of Receiving :

InvoiceNo/Date :

Inspected By :

Remarks :-

PDi done by

Receiver's Name & SignatureDriver's Name & Signature

Sr. No. Check List Name Comments

1 Engine Oil Level

2 Radiator coolant/water level of sub tank

3 Radiator ap

4 Engine Low/Hi idle RPM

5 Engine oil pressure at Low/Hi idle RPM

6 Air cleaner & oil filter

7 Air cleaner connections

8 Instruments & guages

9 Transmission oil level

10 Steering oil level

11 Clutch free play & clutch operation

12 PTO clutch function (In DC variant)

13 PTO lever function

14 Brake pedal free play & brake operation

15 parking brake working

16 Hydraulic operations

17 Front wheel alignment

18 Water & Oil leakages

19 All electrical Switches & Horns

20 Battery Specific gravity & electrolyte

21 Condition of tyres

22 Carry out road test

:

Created By :Date: Time:

PDI Format


Job Card Sample

Complaints as reported by the Customer :-

Any complaint on earlier Jobs Carried Out :-Yes No If 'YES' please record as 'REPEAT' complaint

Additional Repairs advised by The Service Advisor. Gaurav Ntz

Customer Declaration:- (at Job card opening)

I/We hereby authorise the above work to be done along with the necessaryspares/material at my cost.Any additional work if required shall be done at my/ourcost. I/we authorise the Tractor to be stored, repaired, tested & driven at my risk /cost.

Tyre Pressure values in PSI

Fr.Rh. Fr.Lh. Rr.Rh. Rr.Lh.

Fuel Level in Tank.

Estimated Cost ofRepairs

Expected Time ofDelivery Customers/Drivers

Signature

BatteryInformation

Date TimeVoltage(11.9-

12.8 Volts)

E 1/4 H 3/4 F

Battery Check: Cell Specific Gravity(1190-1240)

I II III IV V

Dealer Code :Job Card No. : Date :

StandBy : Time :Location Inside/Main Dealership

JOB CARD

A) Labour Charges:-

Tr. Chassis No.Engine No.

Material description Tr.Reg.No.CustomerNameFather Name

Village Mobile No.AWDD(Dt. of Del.)

Hr.Mtr.Reading

Part Details:-

S. No. Desc. of Goods HSN Code Qty Selling Price Dis. Taxable Value CGST SGST Total

Rate Amt Rate Amt

Parts Total

Service History/Type of Job:-

Service 1(st) 2(nd) 3(rd) 4(th) 5(th) 6(th) 7(th) 8(th)

Date

Hours

Free Service Paid Service Accident Repairs Doorstep Service Customer Failure Date Failure Hour

OperationNo.

StandardTime.

Exact Description of Labour / Job for rectification of the Failure / Customer Complaint

LabourCharges.

Remarks:-

Warr./Sublet/OEName

A) Total 0



Engine Oil : Oil Filter : Diesel Filter : Water Seperator :

Air Cleaner : Fan belts Tension : Air Breather : Tappet :

Clutch & Brake Padal : Steering Play : Tie rod end : Sensor Spring :

All nuts & bolts : Grease & Bolts : Washing :

General Checklist Details :

Customer Signature Service Advisor Signature

BayNo.

MechanicName

Time InJob Start Job Finish Next Service Due-Hours and

DateFrt. Line Advisor-SignDate Time Date Time


CMS Account Details

SUBJECT: REMITTANCE OF FUNDS THROUGH RTGS/NEFT

This is to inform you that we have tied up with HDFC Bank for collections through below modes:

1. Electronic Cash Management Services – Payment thru RTGS/NEFT/Fund Transfers

2. Physical Collection – Payment thru Cheques/DD’s

Electronic Cash Management Services [ECMS] , wherein the Dealers [as covered under

ECMS], will make payments through RTGS/NEFT from their respective bank location.

For facilitating easy identification and reconcilia tion, Unique Virtual account numbers -

Productwise (Tractors/Spares/Implements/Combine/Combine Spares) etc have been generated

dealer wise.

Virtual Account No is alphanumeric and total length is of 15 characters (wherein last 9 digits

will be your dealer code). For E.g

Payment on account of

Virtual Account No

Tractors

MMSD01DealerCode

Spares

MMSD11DealerCode

Implements

MMSD21DealerCode

Combine

MMSD76DealerCode

Combine Spares

MMSD75DealerCode

We feel pleasure in informing you that you have been covered under the captioned scheme and

therefore you are required to make all the payments through RTGS/NEFT. You can also make

Fund Transfer (HDFC to HDFC) by using “ transfer to ECMS virtual account” option in HDFC

Bank net banking & E-Net facility.


CMS Account Details (Sample)

For making RT GS/NEFT request to your bank, you will need to give the below mentioned

details to your bank:

Beneficiary Name

Mahindra & Mahindra Limited (FES) - Swaraj Division

Beneficiary Bank Name: HDFC Bank Ltd

Beneficiary Branch Name: SANDOZ BRANCH, MUMBAI

IFSC CODE

HDFC0000240

Beneficiary A/c No - Tractors MMSD01BUN202556

Beneficiary A/c No - Spares MMSD11BUN202556

Beneficiary A/c No - Implements MMSD21BUN202556

Beneficiary A/c No – Combines MMSD76BUN202556

Beneficiary A/c No - Combine Spares MMSD75BUN202556

Physical Collection -CMS wherein you will deposit the Cheques/DD’s issued in favor of

Mahindra & Mahindra Limited (FES)-Swaraj Division in the nearest HDFC Branch located in

your area. Cheques/DD’s will be deposited along with the CMS deposit slip (attached for your

reference) with the following details

Client Code Client Name

MHNDSWRJDV Mahindra & Mahindra Ltd.(FES) Swaraj Div

We hope that this tie up will go a long way in speedy remittance of payments and will also save time. Looking forward for full co-operation from your side.

Thanking You,


Note : CMS account is opened within one month of code opening.

OEM'S Helpline Numbers

Name of OEM

Part Toll Free no

BOSCH Fuel pump 18001081081

Good Year Tyres 18002666767

MRF Tyres 18004194888

CEAT Tyres 1800221213

Apollo Tyres 18002127070

JK Tyre Tyres 180030001100

Exide Ba�ery 18001035454

Amaron Ba�ery 18004254848


Branch Office


UP(EAST)-LUCKNOWMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISIONNAWAN CHAMBER, CP-11, FIRST FLOORVIRAJ KHAND, GOMTI NAGARLUCKNOW - 226010

RAJASTHAN-JAIPURMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISIONPLOT NO. 378, 2ND FLOORGURU JAMBESHWAR NAGARQUEENS ROADVAISHALI NAGARJAIPUR – 302021RAJASTHAN

GUJARAT-AHMEDABADMAHINDRA AND MAHINDRA LTDFES SWARAJ DIVISION203-205, 2nd FLOOR, ADVESH HOUSEOPP.GURUDWARA NEAR THALTEJ CROSS SARKHEJGHANDINAGAR HIGH-WAYAHMEDABAD-380054

BIHAR & JHARKHAND-PATNAMahindra & Mahindra Ltd.Farm Equipment Sector,Swaraj Division3rd Floor, Orchid MallOpposite A N CollegeBoring Road,Patna-800001 (LL: 0612-3246473)

CHHATTIGARH-RAIPURMAHINDRA AND MAHINDRA LTD FES, SWARAJ DIVISIONOffice No. – 323 & 324, 3rd Floor, Magnato Offizo,Magnato Mall, G.E. Road, Labhandi,Raipur – 492001CHATTISGARH

M.P. - BHOPALMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISION1ST FLOOR, VMG LANDMARK BUILDINGE8 EXTENSIONABOVE PUNJAB NATIONAL BANK, GULMOHARRAJEEV GANDHI COLLEGE ROADBHOPAL- 462039, MADHYA PRADESH(LL-0755-2560075, 0755-2560079)

MAHARASHTRA-PUNEMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISION7TH FLOOR, PRIDE IKON, SR. NO: 22/1/1ABYE PASS ROAD, KHARADIPUNE - 411014MAHARASHTRA

KARNATAKA-HUBLIMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISIONR.S.NO. 97/4+5, POLT NO: 193RD FLOOR, SRI SAI ARCADE, AIRPORT / GOKUL ROADMANJUNATH NAGAR CROSSHUBLI-580030

Branch Office


T.N. & KERALA - CHENNAIMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISIONADWAVE TOWERS, 1st FLOOR9 SOUTH BOAG ROAD, T-NAGARCHENNAI - 600017 TAMIL NADU

A.P. - SECUNDERABADMAHINDRA & MAHINDRA LTDFES SWARAJ DIVISIONPLOT NO. 1, SURVEY NO.105, 2ND FLOORMALLAREDDY COMPLEX, BESIDE CINEPLANETKOMPALLYSECUNDERABAD - 500014 DISTRICT RANGAREDDY, TELANGANA

ODISHA - BHUVANESVARMAHINDRA & MAHINDRA LTD FES SWARAJ DIVISION PLOT NO.388, GROUND FLOOR(BACK SIDE OF AXIS BANK)GAUTAM NAGAR, VIVEKANANDA MARGNEAR BMC CORPORATION OFFICEBHUBANESWAR – 751014

WB & ASSAM - KOLKATAMAHINDRA & MAHINDRA LTD FES SWARAJ DIVISIONUnite No – ECSU-0504, “Eco Suite”,5th Floor, Plot No. – IID/22, Ac�on Area – II, New Town,KOLKATA – 700156

RAJASTHAN-BIKANERMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISION1ST & 2ND FLOOR, ABOVE UCO BANK4-D-12 MAIN ROAD, JNV NAGARBIKANER -334003

U.P(WEST)-NOIDAMAHINDRA AND MAHINDRA LTD FES SWARAJ DIVISIONPLOT NO B-4, 6TH FLOOR, MATRIX TOWER,SECTOR -132, ADJACENT TO JAYPEE HOSPITAL EXPRESSWAY NOIDA, NOIDADISTT.GAUTAMBUDH NAGAR - 201301UTTAR PRADESH

ANDHRA PRADESH - VIJAYAWADAMAHINDRA & MAHINDRA LTD.(FES) SWARAJ DIVISION,3RD FLOOR, SIRI ARCADE,NAGARJUNA NAGAR, MAHANDU ROAD,VIJAYAWADA-520008

JHARKHAND-RANCHIMAHINDRA & MAHINDRA LTD FES SWARAJ DIVISIONOff.No.304,3rd FloorVasundhara Mega Mart,Opp.Mahi ResturerentNear Argora Chowk,RANCHI, JHARKHAND

H.O. - MOHALI (CHANDIGARH)Mahindra & Mahindra Ltd.

Farm Equipment Sector,Swaraj Division

Phase IV, Industrial Area, SAS Nagar (Mohali)Punjab - 160055 Ph : 0172-2271620-27

[email protected]

[email protected]

Toll Free No. - 18002090840

Depot Address-Pan India

Mahindra & Mahindra Ltd. Swaraj Division C/O Shaikh & Co. Survey No 194, Near Amber Tower. Opp Kadari Party Plot, Juhapura, Sarkhej, Ahmedabad 380055Mahindra & Mahindra Ltd. Swaraj Division Delhi Bareilly Byepass, Near Takurdwara, Fa�ehganj Bareilly 243501Mahindra & Mahindra Ltd. Swaraj Division Near Vikash Knowledge Hub, Barahaguda Canal Chowk, Bargarh 768028Mahindra & Mahindra Ltd. Swaraj Division Village Naudad Rani, PO Old Bas�, Bas� 272002Mahindra & Mahindra Ltd. Swaraj Division C/O Mehrab Motors Pvt Ltd. Plot No4, 5-9Shri Sai Farm House Near Shana School Village Udasar, Jaipur Ganganagar Bye Pass Bikaner 334022Mahindra & Mahindra Ltd. Swaraj Division C/O Grace Logis�cs, Mahoba Road, Village Niwari, Chhatarpur 471001Mahindra & Mahindra Ltd. Swaraj Division Gat No 125 Siddhtek Road, Near Shivsai Siddhi Petroleum, Shirapur, Daund 413801Mahindra & Mahindra Ltd. Swaraj Division C/O Esteem Integrated Logis�cs Pvt Ltd, Wagner Trident Plot, Belur Industrial Area, Dharwad 580011 Mahindra & Mahindra Ltd. Swaraj Division Khasra No 1138, Near Morta Police chowki, Delhi- Meerut Road, Morta, Ghaziabad 201003Mahindra & Mahindra Ltd. Swaraj Division C/O Ajit Iron Store, Nanakheri, Near Lucky Petrol Pump, AB Road Guna 473001Mahindra & Mahindra Ltd. Swaraj Division C/O D No 287/3 Lalupuram, Village Ankiredy Palem Nallapadu, Guntur 522017Mahindra & Mahindra Ltd. Swaraj Division C/O JAY ESS Roadlinks Pvt Ltd. Village Deochatal, Guwaha�, Kamrup 781035Mahindra & Mahindra Ltd. Swaraj Division C/O Archit Autolinks, 101/3/1K Lasudiya Parmar, Center Point Petrol Pump, Near Samsung Stockyad, AB Road Indore Mahindra & Mahindra Ltd. Swaraj Division C/O Mehrab Motors Pvt Ltd, Village Mahela Near Shahid Ka Ga�a, NH8 Ajmer Road Tehsil Dudu, Jaipur 303007Mahindra & Mahindra Ltd. Swaraj Division, Khasra No 3401, Industrial Area Amausi, Lucknow 226008Mahindra & Mahindra Ltd. Swaraj Division C/O Durga Machinery Mart, Mahananda Pally, Jhaljhalia, Malda 732102Mahindra & Mahindra Ltd. Swaraj Division A-44 Industrial Area, Mohali 160055Mahindra & Mahindra Ltd. Swaraj Division Plot No 56, Nagalwadi, Waddhamna Road, Near Gajanan Maharaj Mandir, Higna Nagpur 440016Mahindra & Mahindra Ltd. Swaraj Division C/O Associated Automobiles & engineers, GT Road, Panagarh 713148Mahindra & Mahindra Ltd. Swaraj Division Patna Gaya Road, Gopalpur, Illahibagh, Gate No 7 Patna 800007Mahindra & Mahindra Ltd. Swaraj Division C/O Singh Transport Co. Khasra No 19/1 NH 6 Nandanwan Road Chandandih, Raipur 22Mahindra & Mahindra Ltd. Swaraj Division C/O JAY ESS Roadlinks Pvt Ltd. Plot No 510 NH33 Plandu Rampur Bazar Namkum 834010Mahindra & Mahindra Ltd. Swaraj Division C/O Sri umar & Co. 2/298, Dalmiya Main Road, Salem Bangalore Bye Pass, Vellakkal Pa� Salem 636012 Mahindra & Mahindra Ltd. Swaraj Division C/O Manoj Enterprises, S-15/243-K, Shivpur Tarna Varanasi 221003Mahindra & Mahindra Ltd. Swaraj Division Survey No 517/3 520/2, Timmapur Village, Warangal

Ahmedabad

Bareilly

Bargarh

Bas�Bikaner

Chatarpur

Daund

Dharwad

Ghaziabad

Guna

Guntur

Guwaha�

Indore

Jaipur

Lucknow

Malda

MohaliNagpur

Panagarh

Patna

Raipur

Ranchi

Salem

Varanasi

Warangal

AddressDepot


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Dealer Kit Book19-4

Documents

Transcript of Dealer Kit Book19-4