Deaf Action's Annual Report 2010/11

Deaf Action is a company limited by guarantee and registered in Scotland. Registered Office 49 Albany Street, Edinburgh EH1 3QYRegistered Charity Number SC 009898. Registered Company Number SC 396876.www.deafaction.org

ContactsWest Lothian OfficeSensory Resource Centre, St John’s Hospital, Livingston EH54 6PPTel: 01506 774 490 Text: 01506 774 490 Fax: 01506 774 491 SMS: 07867 651 196Email: [email protected]

Head Office 49 Albany Street, Edinburgh EH1 3QYTel: 0131 556 3128 Text: 0131 557 0419 Fax: 0131 557 8283 SMS: 07775 620757 Email: [email protected]

Aberdeenshire OfficeInverurie Hospital, Upperboat Road, Inverurie AB51 3ULTel: 01467 629 604Text: 01467 629 604 Fax: 01467 629 426 SMS: 07772 104 700Email: [email protected]

Argyll and Bute OfficeSensory Services, PO Box 2, Dalmally PA33 1WUTel: 01838 200 841 SMS: 07805 772 017 Email: [email protected]

Fife OfficeFife Sensory Impairment Centre, Wilson Avenue, Kirkcaldy KY2 5EFTel: 01592 800 288 Email: [email protected]

Support Services7/2 Slateford Green, Edinburgh EH14 1NETel: 0131 442 6924 Fax: 0131 443 9858 SMS: 07946 619 756 Email: [email protected] Outreach visiting service Tel: 0131 442 6900

Tayside Office36 Roseangle, Dundee DD1 4LYTel: 01382 221 124 Text: 01382 227 052 Fax: 01382 200 025 SMS: 07795 338 231Email: [email protected]

Deaf Action’s Annual Report 10/11Planning for our future

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Contents Page

Vision, Mission and Values 01

Message from our Chair 02

Message from our Chief Executive 04

The year at a glance 06

Making the difference in 2010 08

Seeking equality of opportunity 10

Promoting independence 12

Raising awareness 14

Financial summary 16

Statement of financial activities 17

Balance sheet 18

Independent Auditors’ Statement 19

Thank you 20

Office bearers 21

Please note that throughout this publication, the term ‘deaf’ includes those who are Deaf British Sign Language users, and those that are deafened, deafblind and hard of hearing.

VisionWorking together for an equal and better future for all deaf people.

MissionWe will raise awareness of the needs and rights of deaf people, challenge discrimination, and provide services to promote independence and quality of life.

Values• Respect the worth of all individuals• Support the achievement of maximum independence possible• Seek equality of opportunity• Respect privacy and confidentiality• Be open and accountable

01

Welcome to this year’s annual report and accounts.With our big anniversary celebrations behind us we have spent 2011 looking to our future. This has meant ensuring that our 176 year old organisation faces these uncertain economic times in the best possible shape, ensuring that our services are relevant to deaf and hard of hearing people today and that more people across Scotland can access our service. I have served as the Chair of Deaf Action since 1998; in those 13 years I have seen a lot of changes within the Deaf community and within this organisation. I am delighted to have introduced a new identity for Deaf Action during the year. Our new look will be used to raise our profile and create a strong visual representation of Deaf Action.

Throughout 2010/11 we have continued to pursue partnerships that enhance our mission and values and we are delighted to extend our reach in Fife working with Fife Society for the Blind. Similarly, through a merger with Tayside Deaf Association, we hope to strengthen the services available for deaf people in Tayside. Looking ahead to the next financial year, we will focus on improved efficiency within the organisation and continue to encourage independence and advocacy with the deaf, deafblind, deafened and hard of hearing population.

I would like to express heartfelt thanks and gratitude to all of you who continue to support the important work of Deaf Action. Without the continued encouragement of our partners, supporters, donors and staff we couldn’t continue to raise awareness and deliver vital services for many people.

Keith HylandChair

02

Message from our Chair

Deaf Action’s Annual Report 10/11

Without the continued encouragement of our partners, supporters, donors and staff we couldn’t continue to raise awareness and deliver vital services for many people.

03

Working for an equal future


04

Last year was indeed a memorable one for Deaf Action. In December 2010, we completed a year long programme of activities to celebrate Deaf Action’s 175th anniversary.

In addition, we also saw the development of work in two new areas of Scotland – Fife and Tayside. Deaf Action now provides services across a considerable part of Scotland. In common with others in the charitable sector, we have been very aware that we are facing a challenging future as our contracts are put under scrutiny and our funders seek efficiency savings. This at a time when we see increasing numbers of people with sensory needs requiring advice and support; by 2031, the number of people aged 50+ is projected to rise by 28%, and those aged 75 and over by 75%.

Last year we re-examined our aims to ensure that we continue as an effective, dynamic and responsive organisation. We have moved from being a Registered Friendly Society to become an incorporated organisation as from 1st April 2011 and believe this will help us to continue to provide modern, fit for purpose services.

Deaf Action is fortunate to be supported by a committed Board of Directors, supportive staff and dedicated volunteers. 20% of our staff are themselves deaf and bring a unique perspective to our work. We believe that with continued support, Deaf Action will be able to continue to ‘make the difference’ for deaf people in Scotland in the year to come.

Liz Scott GibsonChief Executive

Message from our Chief Executive

05

Developing technologies

“ By 2031, the number of people aged 50+ is projected to rise by 28%, and those aged 75 and over by 75% ”

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The year at a glanceDeaf Action’s Annual Report 10/11

312 individuals benefited from our tailored Deaf Awareness courses

We supplied 6,199 hours of Communication Support, that’s equal to over 258 full days!

We installed 1075 items of council funded specialist equipment in people’s homes

APRiL

• Deaf Action begins delivering a new service in Aberdeenshire.

• TheIncludingYouprojectfinishes a round of ‘texting tuition’ classes in East Lothian.

JunE

• Deaf Action is asked to provide support to the staff of Tayside Deaf Association.

• DeafAwarenessWeektakesplace.

• Twoinformationeventsareheld in Aberdeenshire to publicise the new service.

• SoundAdvicecoursebeginsinEdinburgh providing advice and information for those who wear hearing aids.

• FunFridays,aprojectfordeaf 12 - 18 year olds, is launched for the summer months.

• LothianDeafCommunityMentalHealth Service celebrates its second anniversary.

• Inform,ourbi-annualnewsletter, is issued to members and clients.

• DeafActioncelebratestenyearssince the official opening of Slateford Green, the base for our support services.

SEPTEMBER

• Including You information pack for Edinburgh and the Lothians is launched with an Open Day.

• OurserviceinAberdeenshiredevelops regular ‘Drop In Centres’ on a monthly basis.

• Ourcharityshopistheproud winner of best shop display during the annual Ferry Fair.

• TheEuropeanForumofSignLanguage Interpreters (efsli) conference is held in Glasgow, it is co-organised by Deaf Action.

• Anofficialfirstanniversaryparty is held for our charity shop attended by the Lord and Lady Provost of Edinburgh.

• DeafActionbeginsworkondeveloping our Communication Support Workers (CSW) to provide support in colleges and universities throughout Scotland.

• DeafActionopensaSpecialistEquipment room in Edinburgh to showcase council funded and commercial equipment.

AuGuST

• Our contract with City of Edinburgh Council for care and support services is renewed for 18 months.

• DeafActionandBSL:Uptakeholda ‘Knowledge Exchange Café’ at our Head Office. The event wins the Edinburgh Beltane Public Engagement Challenge 2009/10.

MAy

• DeafAction Charity shop celebrates its first year of trading.

• RepresentativesfromDeafActionreturn to Malawi for a final piece of work to gain formal approval for the Teacher of Malawi Sign Language Certificate.

• DeafActionrunsaSensoryAwareness course for Scottish Parliament staff.

DECEMBER

• News of Deaf Action’s 175th Anniversary is featured on the BBC programme See Hear.

• DeafActionisincludedinTheInverness Courier’s Highland Charities Profile 2010.

• WinterInform,ourbi-annualnewsletter, is issued to members and clients.

MARCH

• Following an EGM, Deaf Action agrees to become a company limited by guarantee.

• DeafActionpresentsatthe2011Social Work with Deaf People conference.

• Celebrationstakeplacefortheofficial launch of Deaf Action Tayside.

• DeafAction’sSignVideostartsa mini roadshow throughout Scotland to make Deaf BSL users aware of the service.

• DeafActionisthechosencharityfor the Association of Secretaries, Dundee.

JAnuARy

• Deaf Action launches a new identity.

• Stafftrainingbeginsforthelaunchof our new online interpreting service-DeafAction’sSignVideo.

• OurFifeofficeisrelocatedtoFifeSensory Impairment Centre.

• FunFridays!,ouryouthproject,recruits four new youth workers. A diary of events is planned up until April.

FEBRuARy

• Viewtalk, a visual educational website, visit Deaf Action’s Head Office to find out more about the work we do and interview staff.

• Thefirstofmonthlypolice drop-ins are held at our Head Office in collaboration with Lothian and Borders Police.

• DeafActionstaffreceivetraining on tinnitus.

nOVEMBER

• Following a school competition held during Learn to Sign Week, Deaf Action Christmas cards go on sale designed by a pupil from St David’s Primary School, Dalkeith.

• TaysideDeafAssociationholdsits AGM. As of January 1st 2011 it will become Deaf Action Tayside.

• AVictorianTeaRoomisheldatDeaf Action’s Head Office as part of the 175th Anniversary celebrations.

• Itisannouncedthatallapprenticeand trainee interpreters working with Deaf Action successfully complete their post graduate diploma.

• ThefinaleforDeafAction’s175thAnniversary takes place with an evening dinner and a history exhibition.

OCTOBER

• Learnto Sign Week takes place with a range of celebratory events.

• ADeafActionhistorybookletispublished as part of our 175th Anniversary celebration.

• IncludingYouinformationpackfor Fife is launched in Dunfermline City Chambers.

• SoundAdvicetrainingbeginsinFife in collaboration with NHS Fife Audiology.

• DeafActionattends‘EveryWordMatters!’aconferenceonworkingtogether to improve interpreting in NHS Scotland.

JuLy

• Including You begins a four week course focusing on communication issues in West Lothian.

• LizScottGibsonaccompaniesthePresident of the World Federation of the Deaf to North Korea to visit a Training Centre for deaf people.

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Part of our long term vision has been to build effective partnerships to ensure that the services we deliver are flexible, sustainable, and able to respond to changing needs.

In the past year, we were delighted to merge with our sister organisation Tayside Deaf Association. Based in Dundee, our work in Tayside will see the introduction of new services for deaf people including: a specialist equipment room, information and advice, online communication support, multimedia translation and increased community activities.

Deaf Action recently became a partner in the Fife Sensory Impairment Centre and is working with Fife Society for the Blind, Royal National Institute for the Blind and Sense Scotland. We know that as the population ages the number of people with both a hearing and sight loss will increase. For many older people sight and hearing loss are regarded as part of the ageing process and too many are unaware of the support and equipment available to enhance their quality of life. Our service in Fife will look to address these issues; we aim to deliver sensory awareness training, extend information about specialist equipment and communication support, develop user panels so that people with sensory needs can contribute to service planning, and address the health inequalities experienced by people with dual sensory needs.

This year we began work on our Scottish Government funded project in Argyll and Bute which also addresses the issues faced by those with dual sensory needs. Argyll and Bute is the second largest local authority area in Scotland and has one of the highest elderly populations. Reaching residents in such an expansive area has often been challenging but has not deterred ourdedicatedteam!Todate,DeafAction’sstaff have provided training on hearing aids and communication tactics, have organised information events, and are working on an information pack for older people with hearing and sight loss.

In addition, Deaf Action continues to support deaf people overseas who may face even greater challenges. Our Scottish Government funded project working with the Malawi National Association of the Deaf has ended successfully with the first group of Deaf Malawians completing their training to teach Malawi Sign Language. We have just begun to work with colleagues in Saudi Arabia to explore how we can support them to provide training for sign language interpreters. We look forward to future co-operation in Saudi Arabia and elsewhere.

Making the difference in 2010

“ We believe that the challenge of delivering services to people with a dual sensory impairment will be met by partnership working.” Alan Suttie, Chief Executive of Fife Society for the Blind.

Progressive Partnerships

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Deaf Action firmly believes in the importance of making information accessible to Deaf people who use sign language. In the past year we have been happy to support the filming of British SignLanguagetranslationsofDVDsonissuessuch as Direct Payments and mobility issues with public transport. We also worked with Jewel and Esk College in Edinburgh to create a signed introduction to the College for deaf students.

We are always encouraged by the popularity of our British Sign Language (BSL) courses. Due to demand in 2010 we introduced our first SQA British Sign Language training at Level 3. Throughout the year Deaf Action provided a variety of training to 563 people that comprised deaf awareness training, deafblind awareness and BSL classes and included staff from local Councils, Lothian and Borders Police, and the Scottish Parliament.

Similarly, our Learning Centre programme of activities for adults remain in demand. Over the last 12 months Deaf Action have provided 104 places on 12 courses and four workshops, which included IT skills, patchwork classes, and digital photography.

We continue to provide communication support in the form of sign language interpreters, notetakers, lipspeakers and deafblind communicators to ensure that people who are deaf can access information and services. In the past year we were delighted to supply over 6,150 hours of communication support to people and organisations throughout Scotland.

We are excited to introduce Deaf Action’s SignVideo,anonlineinterpretingservice,whichenables people to connect remotely with a sign language interpreter via internet access. Our new partnership with Deaf-led social enterprise, Significan’t, enables us to offer this innovative provision to people throughout Scotland.

We know that people with sensory needs, no matter what age, are very often excluded from activities.DeafAction’s‘FunFridays!’providesan environment in which young deaf people can meet up, share stories and have fun. With trained youth leaders, who are themselves deaf, leading the excursions, we have organised over 20 different trips from ice-skating, bowling and skateboarding, to visits to Edinburgh Castle, Edinburgh Fringe and the theatre.

We are also very conscious that those who are deaf face health inequalities. Our NHS Lothian funded health project has not only worked with young people, but with families too, raising awareness of healthy lifestyles. Throughout 2010 Deaf Action organised cookery classes, health days, and a community access programme in conjunction with the City of Edinburgh Council’s Leisure Service. We were also pleased to collaborate with Fast Forward Positive Lifestyles to train our youth workers in drug and alcohol issues.

Seeking equality of opportunity


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Accessible Communications“ It is very simple to use but will transform

the way in which I can communicate with Deaf BSL constituents. I hope that many organisations will adopt this online facility. ”

Mike Crockart, MP for Edinburgh West speakingaboutDeafAction’sSignVideo

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Deaf Action is one of the few services in Scotland which employs specialist social workers who are knowledgeable about the issues connected with deafness and are skilled in communicating with deaf people. In 2010/11, our team took 372 referrals, and carried out in depth supportive work with 82 people and their families. Going forward we will continue to promote the need for specialist services whilst supporting deaf people to live independent lives. In an attempt to remedy some of the potential difficulties which we may soon see with specialist social work staff shortages, Deaf Action is keen to make available practical placement opportunities to students. In 2010/11 we were delighted to provide placements to two social work students. In addition, we have supported student occupational therapists and community psychiatric nurses in the Lothian Deaf Community Mental Health Service which is hosted by Deaf Action.

Many people with a hearing loss are unaware of the specialist equipment which is available to support day to day living. Deaf Action is contracted by local Councils to assess for and install specialist equipment. In the past year, 721 assessments were carried out in Edinburgh and the Lothians alone resulting in 847 pieces of equipment being installed in people’s homes. We know from the feedback we receive how much this service is valued. Last year we opened three display rooms in Edinburgh, Dundee and Fife so that individuals can come and test out equipment, investigate what is suitable for them and receive specialist advice.

Deaf Action has been working in Aberdeenshire for the past year, and its monthly drop in clinics have been very well attended. Between October and March, 129 people came along for advice about their hearing loss and the equipment available. In the past year 339 people have been seen by our Inverurie based staff, resulting in 228 pieces of specialist equipment being dispensed.

Our Big Lottery funded Including You project, which operates across Lothian and Fife, received 297 referrals for advice. In 2010/11 as part of the project, five ‘Sound Advice’ courses were organised, which give practical information about hearing aids, tinnitus and communication tactics. During the year Deaf Action launched Information Guides which were produced in conjunction with audiology services. The guides are specifically designed for hard of hearing people with detailed information about local resources. There has been considerable demand for the guides, and they are now available in print and electronic form. It is hoped we will be able to roll out similar publications to Aberdeenshire, Argyll and Bute and Tayside.

Deaf Action was very pleased to support 59 people across Edinburgh and the Lothians with 556 hours per week of assistance. In addition, we provided care for three people who live in Deaf Action’s registered care home facility and who require 24 hour provision. Our support services to people with a hearing loss is one area we have sadly seen impacted by local authority cutbacks. However, with the possibility of Direct Payments allowing individuals to purchase their own care and support packages, we may see some flexibility in the assistance we can provide. We look forward to these developments and fully intend to work with all our clients to deliver the best service to suit their needs.

Promoting independence


“ I now understand more about hearing loss and how I can help myself ”

Sound Advice attendee

“ I would recommend this course to anyone who has a hearing loss ”

Mary Millburn, Sound Advice attendee

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Enhancing Quality of Life

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We are thrilled by the time and assistance given to us by our team of volunteers at our Charity Shop in South Queensferry. Our volunteers work tirelessly to ensure that we are able to raise awareness and funds to work together for an equal future. Throughout 2010 our shop celebrated its first anniversary of trading and we have been overwhelmed by the support we have received from the local community.

Our charity shop has also allowed us to provide work experience to local residents and students. During 2010/11 we were proud to support eight students in achieving their Duke of Edinburgh awards and assisted one student in working towards his Boys Brigade Queen’s Award.

Deaf Action is enthusiastic about encouraging younger members of society to volunteer and become active in their local community. We look forward to working with many more students and residents of South Queensferry.

We have been working with Lothian and Borders Police to raise awareness and ensure that people with a hearing loss are able to access police services in a way that meets their needs. We have established a monthly drop in, facilitated by a Safer Neighbourhoods Officer and a Deaf Action BSL/English interpreter. The drop in provides a neutral environment where deaf and hard of hearing people can discuss issues that concern them with their local police force. This, coupled with Deaf Awareness training for police officers, has resulted in a much more inclusive service for deaf people.

Raising awareness

Planning for our future

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Encouraging communities

The past year has seen Deaf Action expand its services and reach into new areas of Scotland. Whilst we have been very encouraged by the positive response our expansion has received, we remain very aware of the financial constraints faced by our funders. We are very conscious of our need to constantly review our services and structures to ensure that value for money is delivered.

We must not forget the demographic changes to come in the population. There will be more people than ever with sensory needs who require the services we can provide if they are not to remain marginalised from society at large.

With this in mind, in the year to come, we will:• Review the social impact of our work • Continue to work with people with sensory

loss to advocate for their needs• Assess our staffing and governance structures

to improve effectiveness and efficiency• Explore additional forms of income generation

Welooktothecomingyearwithenthusiasm! With our dedicated groups of funders, supporters, staff and board members we are confident that we can continue to deliver services that are valued throughout Scotland and within the deaf community.

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The summarised financial statements have been taken from the full financial statements which were approved on 24 August 2011. The full financial statements have been audited and the auditors’ opinion was unqualified.

The summarised financial statements may not contain sufficient information to allow for a full understanding of the financial affairs of the charity. For further information, the full annual financial statements, the auditors’ report on these financial statements and Executive Council’s report should be consulted. Copies of the audited financial statements can be obtained by writing to Deaf Action.

By Order of the Trustees and Executive Council

Keith Hyland, Chair, 24 August 2011

Financial summary

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Statement of financial activities for the year ended 31 March 2011

unrestricted Restricted 2011 2010 Funds (£) Funds (£) Funds (£) Funds (£)

inCOMinG RESOuRCESincoming resources from generated funds

Voluntary incomeGrants and Donations 456,856 584,830 1,041,686 70,201

Activities for generating fundsCommercial trading operations 45,675 - 45,675 42,081

investment incomeInvestment Income and interest 45,993 - 45,993 33,806

incoming resources from Charitable Activities 937,846 988,327 1,926,173 1,811,236Other incoming resources 25,122 - 25,122 8,767TOTAL inCOMinG RESOuRCES 1,511,492 1,573,157 3,084,649 1,966,091 OuTGOinG RESOuRCES Cost of generating funds 81,195 - 81,195 61,101Charitable expenditure: Provision of statutory services - 860,939 860,939 845,722Supported housing costs 704,040 - 704,040 692,473Social club expenses 30,676 - 30,676 31,860Other charitable projects 154,810 233,415 388,225 334,166 970,721 1,094,354 2,065,075 1,965,322Governance 44,553 - 44,553 45,191 TOTAL RESOuRCES EXPEnDED 1,015,274 1,094,354 2,109,628 2,010,513

nET inCOMinG /(OuTGOinG) RESOuRCESBEFORE TRAnSFERS 496,218 478,803 975,021 (77,261)Transfers between funds (204,909) 204,909 - -

nET inCOMinG/(OuTGOinG) RESOuRCES FOR THE yEAR BEFORE OTHER RECOGniSED GAinS AnD LOSSES 291,309 683,712 975,021 (77,261) Realised Gain/(Loss) on Sale of investment 182 - 182 (32,839)

unrealised Gain 100,854 - 100,854 247,398

net movement in funds for the year 392,345 683,712 1,076,057 170,137Balance at 1 April 2010 2,459,116 103,050 2,562,166 2,392,029 Balance at 31 March 2011 2,851,461 786,762 3,638,223 2,562,166

Legacies

Donations

Tayside Deaf

Association

Com

mercial

trading operations

Investment

income and interest

Grants and contracts for

provision of statutory servicesO

ther restricted

project income

Care fees and grants

for supported housing

Other incom

ing

resources

Other incom

e

0

100,000

200,000

300,000

400,000

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700,000

800,000

900,000

income (£)

100,000

200,000

300,000

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600,000

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800,000

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Cost of generating funds

Provision of statutory services

Supported housing costs

Social Club expenses

Other charitable projects

Governance costs

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Expenditure (£) 2011

2010

Balance sheet for the year ended 31 March 2011

2011 2010 £ £

FiXED ASSETS 1,044,135 648,486 inVESTMEnTS 1,220,743 965,149 CuRREnT ASSETS Stock 6,657 5,619Debtors and prepayments 485,139 203,882Short-term deposits and cash 1,018,084 908,856 1,509,880 1,118,357

CuRREnT LiABiLiTiES Creditors and accruals 136,535 169,826 nET CuRREnT ASSETS 1,373,345 948,531 nET ASSETS 3,638,223 2,562,166 Represented by: FunDS Unrestricted funds – General 2,851,461 2,459,116Restricted funds 786,762 103,050 3,638,223 2,562,166

We have examined the summarised financial statements of Deaf Action.

Respective responsibilities of the trustees and auditorsThe trustees are responsible for preparing the summarised financial statements in accordance with the recommendations of the charities SORP.

Our responsibility is to report to you our opinion on the consistency of the summarised financial statements within the Annual Report with the full annual financial statements and Trustees’ Annual Report and its compliance with the relevant requirements of the charities SORP.

We also read the other information contained in the Annual Report and consider the implications for our report if we become aware of any apparent misstatements or material inconsistencies with the summarised financial statements.

Basis of opinionWe conducted our work in accordance with Bulletin 2008/3 “The auditors’ statement on the summary financial statement” issued by the Auditing Practices Board. Our report on the charity’s full annual financial statements describes the basis of our audit opinion on those financial statements.

OpinionIn our opinion the summarised financial statements are consistent with the full financial statements and the Trustees’ Annual Report of Deaf Action for the year ended 31 March 2011 and comply with the recommendations of the charities SORP.

Baker Tilly Audit LLPRegistered AuditorChartered Accountants 139 FountainbridgeEdinburghEH3 9QG

independent auditors’ statement to the members of Deaf Action


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The City of Edinburgh CouncilMidlothian CouncilWest Lothian CouncilEast Lothian CouncilHighland CouncilAberdeenshire CouncilArgyll and Bute CouncilNHS LothianNHS HighlandThe Big Lottery FundGolden Amber ClubHard of Hearing ClubThe Carriejo Charitable TrustD M Dawson’s TrustEast of Scotland Women’s Bowling Association

Miss B RobertsonRev G McCaskillMrs R T CookeM WyattMr & Mrs A ThomMrs E Duckett

Deaf Action would like to thank the following individuals and organisations for their generous contributions over the last year:

Thank you

TrusteesKeith Hyland*Ljubica Erikson*David Wilson

TreasurerRobert Clark

AuditorsBaker Tilly uK Audit LLP

Executive CouncilKeith Hyland (Chair)*Ljubica Erickson(ViceChair)*Sian BradyDavid DouglasPeter Hay*Rev Alistair KellyDenise Lightbody*Bryn MerchantHarold nicolson*Anthony PelosiJean Pentland*Tommy Robertson*David Wilson

Office bearers for 2010/11For the year ended 31 March


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Deaf Action relies on donations and legacies to help us provide services for deaf people. For more information on donating to Deaf Action or remembering Deaf Action in your will, contact Jean Burke, Marketing Officer.

Organisational advisers in 2010/11 were:• The Bank of Scotland, PO Box 10, St Andrew’s Square, Edinburgh, EH2 2YR• Barclays Wealth, 12 Melville Crescent, Edinburgh, EH3 7LU• Brewin Dolphin, 7 Drumsheugh Gardens, Edinburgh, EH3 7QH• Baker Tilly uK Audit LLP, Chartered Accountants and Registered Auditors, First Floor, Quay 2,

139 Fountainbridge, Edinburgh, EH3 9QG• Morton Fraser LLP, Quartermile Two, 2 Lister Square, Edinburgh, EH3 9GL

ManagementLiz Scott Gibson, Chief Executivenic Goodwin, Head of ServicesAlan Davidson, Head of Business ResourcesVictor Chlebowski, Social Care ManagerDonald Bethune, Support Services ManagerJackie Slater, Development ManagerJacqui Lees, Social Enterprise ManagerDanny Gilroy, Finance and Administration Manager

* Indicates those individuals who are deaf, deafened and hard of hearing

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Deaf Action is a company limited by guarantee and registered in Scotland. Registered Office 49 Albany Street, Edinburgh EH1 3QYRegistered Charity Number SC 009898. Registered Company Number SC 396876.www.deafaction.org

ContactsWest Lothian OfficeSensory Resource Centre, St John’s Hospital, Livingston EH54 6PPTel: 01506 774 490 Text: 01506 774 490 Fax: 01506 774 491 SMS: 07867 651 196Email: [email protected]

Head Office 49 Albany Street, Edinburgh EH1 3QYTel: 0131 556 3128 Text: 0131 557 0419 Fax: 0131 557 8283 SMS: 07775 620757 Email: [email protected]

Aberdeenshire OfficeInverurie Hospital, Upperboat Road, Inverurie AB51 3ULTel: 01467 629 604Text: 01467 629 604 Fax: 01467 629 426 SMS: 07772 104 700Email: [email protected]

Argyll and Bute OfficeSensory Services, PO Box 2, Dalmally PA33 1WUTel: 01838 200 841 SMS: 07805 772 017 Email: [email protected]

Fife OfficeFife Sensory Impairment Centre, Wilson Avenue, Kirkcaldy KY2 5EFTel: 01592 800 288 Email: [email protected]

Support Services7/2 Slateford Green, Edinburgh EH14 1NETel: 0131 442 6924 Fax: 0131 443 9858 SMS: 07946 619 756 Email: [email protected] Outreach visiting service Tel: 0131 442 6900

Tayside Office36 Roseangle, Dundee DD1 4LYTel: 01382 221 124 Text: 01382 227 052 Fax: 01382 200 025 SMS: 07795 338 231Email: [email protected]

Deaf Action’s Annual Report 10/11Planning for our future

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Deaf Action's Annual Report 2010/11

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