Day2 Panel1A LaneyBrown -...
Transcript of Day2 Panel1A LaneyBrown -...
Central Maine Power: Transforming the Customer Experience with
AMI Laney Brown
Director, Smart Grid Planning and Programs Iberdrola USA
American Recovery and Reinvestment Act of 2009 • Smart Grid Investment Grant Program • Smart Grid Demonstration Program
For further information go to www.smartgrid.gov.
The information in this presentation is based on the results of a DOE funded project under:
or the
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Acknowledgement "This material is based upon work supported by the Department of Energy under Award Numbers: DE-OE000300, DE-OE0000301, DE-OE0000204” Disclaimer: "This report was prepared as an account of work sponsored by an agency of the United States Government. Neither the United States Government nor any agency thereof, nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any agency thereof. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency thereof."
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• Wholly-‐owned subsidiary of Iberdrola S.A., global Top 5 energy company with 31,000 employees, operaIng in 40 countries.
• Delivers more than 9 billion kilowaN-‐hours of electricity yearly to 600,000 retail electric customers.
• Electric service in central and southern Maine – 11,000 square miles service area – 23,695 miles of distribuIon circuits – Most-‐treed state in the United Status
• Award-‐winning uIlity leader: – JD Power #1 in Customer SaIsfacIon 7 Imes – 2 Edison Electric InsItute awards for Storm Recovery
Overview of Central Maine Power
CMP’s AMI Infrastructure and Systems Complete YE 2012
Project Deliverables Complete Over 600,00 meters Installed ! Design and install 11k sq miles wireless network !"
Deliver system performance to achieve benefits ! "
Deliver 10 new/upgraded systems including Meter Data Management, Outage Management & SeNlement System
!"
Launch Energy Manager with energy usage informaIon !"
Conduct InformaIon Research Study ! Support dynamic pricing implementaIon !"
# Estimated Bills: January 2005-2012
65,25671,456 73,611
64,488
95,441
5,833
90,24380,123
J anuary 2005 J anuary 2006 J anuary 2007 J anuary 2008 J anuary 2009 J anuary 2010 J anuary 2011 J anuary 2012
OperaJonal Efficiencies + Customer Benefit 99.6% meters read annually + Significantly reduced estimated bills
Over 300k avoided truck rolls + Reconnect in 7 minutes Up to 2k remote orders daily + Automate after-hours reconnect
1.7 million miles reduced + Schedule service orders by the hour Faster outage assessment + More informed customer outage
communications and faster restoration
CMP’s AMI Benefits Realized
# Estimated reads: January 2005-2012
AMI: Transforming the Customer Experience
Bill Alerts Study: Supports Value for Customers to Monitor Usage
• Bill alert study assessed changes to customer behavior with increased informaIon frequency and goal se]ng
• Weekly alert with costs to date, average daily usage and status to goal
• Communicate via preferred methods of communicaIon (phone, text, email)
• 1.8% reducIon in usage overall • 70% of parIcipants took acIon to reduce usage • 67% of parIcipants would enroll again
FRM: CMPBillAlertSUBJ: Bill Alert from Central Maine Power#MSG:#Days into cycle: 8#Cost to date: 36.69#Avg daily cost: 4.59#Daily cost goal: 2.93#
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Opportunity: – 95% of Maine households have smart meters installed – 100% of 7th/8th-‐grade students and teachers have laptop computers Program: – Joint collaboraIon between CMP and Gulf of Maine Research InsItute – Target 1,000 7 & 8th graders with a curriculum based web portal Program Goal: – Deepen STEM (Science, Technology, Engineering & MathemaIcs) learning
– Bring science to the kitchen table
– Help students and families manage home electricity use
– Document student impact on household energy behaviors
Plan: Save 3% • Change all light bulbs to CFLs • Turn off all lights when not in use InvesJgate: • Chart and analyze my household data
Results – actually savings 11.5% • Weekend Data from March: Average
-‐ 1.8 kWh, Goal -‐ 1.746 kWh • Weekend Data from April 6: Average
– 1.593 kWh, Total Savings – 11.5%
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Plan, InvesJgate, Results! One Powerhouse Student’s Successful Project
Lexie’s RecommendaJon: “…make sure that when you are not using a device or light, … turn it off and unplug. This way you will save a lot of energy by just doing a simple task.”
OpJmizing AMI: CMP’s Value Glide Path
2012 Achieved operaIonal efficiencies
2013-‐2016 OpImize assets for: ConInued customer enhancements Plamorm for AutomaIon Expanded operaIonal efficiencies
2017-‐2019 Full Smart Grid network integraIon and Grid AnalyIcs Innovate rates and billing opIons
CMP’s AMI pla_orm supports operaJonal and customer enhancements
today and in the future