Day 1 cio and mis - part 2
-
Upload
foreign-trade-university -
Category
Education
-
view
52 -
download
1
Transcript of Day 1 cio and mis - part 2
MIS - 2016
Managing Information Technology& With CEO, CIO & Managers
Lecture 1ICT applications in Business and
Manageement
[email protected]://web.ftu.edu.vn/thoan
MIS 8.2011 – 6.2012 – 2013 – 10.2014 – 3.2016
MIS - 2016
Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively. Management includes planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal or target. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. 1. strategic management2. financial management3. human resource management4. operations management or production management5. marketing management6. information technology management (responsible for management information systems)
MIS - 2016
Managing IT in an E-World• BSG – Business Strategy Game• Applications of Simulation in Management
– Strategies– Marketing– Ecommerce– Finance– Production– International Business– Management Information Systems
Management is doing things right; leadership is doing the right things. Peter Drucker
MIS - 2016 4
Simulation !
Example Uses of VRTraining U.S. Army to train tank crews
Amoco for training its drivers
Duracell for training factory workers on using new equipment
Design Design of automobiles
Walk-throughs of air conditioning/ furnace unitsMarketing Interactive 3-D images of products (used on the Web)
Virtual tours used by real estate companies or resort hotels
MIS - 2016 5
VIRTUAL REALITYhttp://www.circlepix.com/virtualTours.htm?sel=master
MIS - 2016
ICT Application Projects
Project 1. Build a website for your company- How long- How much- How many people
Making good decisions is a crucial skill at every level. Peter Drucker
MIS - 2016 7
SYSTEMS DEVELOPMENT LIFE CYCLE• Systems development life cycle (SDLC)
– Highly structured process for developing customized applications
– Includes three phases and eight steps, although this can vary across organizations
MIS - 2016
ICT Application Projects
Project 2. Build a website for selling products online (Online shop)- How long- How much- How many people How many stages?How can you divide budget for each
stage?
MIS - 2016 9
SYSTEMS DEVELOPMENT LIFE CYCLE
• Extensive up-front time spent determining requirements to avoid expensive changes later
The SDLC steps
MIS - 2016
Purchasing software Process
Project 3. The Accounting and Finance Department needs a software to facilitate functional activities, do they need a pilot version to test, and how can they implement?
“Don’t spend so much time trying to choose the perfect opportunity, that you miss the right opportunity.”
MIS - 2016 11
PROTOTYPING METHODOLOGY
• Two ways in which prototyping is usually incorporated into an SDLC process:
Prototyping within an SDLC process
1. Used in the Definition phase to help users define system requirements
MIS - 2016 12
PROTOTYPING METHODOLOGY
• Two ways in which prototyping is usually incorporated into an SDLC process:
Prototyping within an SDLC process
2. Includes a pilot implementation of a working prototype
MIS - 2016
Make vs. Buy?
Project 4. Human Resources department needs a software for managing HR activities, should they buy, hire a software company to write or buy the available application in the market?How muchHow longHow many department involved
“Our business is about technology, yes. But it’s also about operations and customer relationships.”
MIS - 2016 14
THE MAKE-OR-BUY DECISION
Make Buy
Cost savings
Faster speed of implementation
May better support generic business functions
Can better fits the company’s needs
Fewer trade-offs
MIS - 2016
Make vs. Buy?
Project 5. Human Resources department needs a software for managing HR activities, should they buy, hire a software company to write or buy the available application in the market?List the key stages in purchasing this application?
“Try never to be the smartest person in the room. And if you are, I suggest you invite smarter people … or find a different room.”
MIS - 2016 16
PURCHASING METHODOLOGY
• Steps for purchasing application packages fit into the three SDLC phases (referred to as the modified SDLC approach)
The purchasing steps
MIS - 2016
Managing IT in an E-World
• 21. What is the differences between alpha and beta versions?
“Well, we started the company by building to the customer’s order. And interestingly enough, we didn’t do it because we saw some massive paradigm in the future. Basically, we just didn’t have any capital to mass-produce.”
MIS - 2016 18
Purchasing software solutions
• When purchasing a software package, the construction phase is generally reduced
• One exception to this is when organizations test packages that are not fully developed
• The organization may serve as a(n):– Alpha site: can play a significant role in determining the final
functionality and user interface design for the new package– Beta site: plays a significant role in user acceptance testing
for the vendor
The purchasing steps
αβ
MIS - 2016
Managing IT in an E-World
Project 6. Buy vs MakeHow much can your company save if purchasing available HR software in stead of hiring a software company to write?Save cost, but what is the disadvantages of buying? What benefits?
MIS - 2016 20
PURCHASING METHODOLOGY
• Develop a high-level cost estimate with business manager and IS analyst input
Initiating the purchasing process
MIS - 2016
Managing IT in an E-World
Project 8. Improve ICT Service Quality?List 5 methods to improve ICT Service Quality in your company?- PC- LAN- Internet- Wifi- Website
MIS - 2016
ICT Service Quality
• Service Level Agreements (SLAs) should contain:– A simple definition of the service to be provided (e.g., help desk support)– The name(s) and contact information of IS personnel to contact for this service– A table listing the services to be provided and their costs (e.g., how quickly different types of
problems will be responded to, and the costs associated with providing this type of service level)– Escalation procedures (e.g., who to contact if the agreed upon service response is not being
provided)– A sign-off page for the appropriate business client and the IS liaison preparing the SLA
document
• Defines the client expectations for a specific type of IT service as well as procedures for when these expectations are not met
Service Level Agreements
(SLAs)
MIS - 2016
Managing IT in an E-World
Project 9. ICT applicationsList 5-10 software which is used in your company.How much spend for a company?
MIS - 2016
Managing IT Applications
• IT Applications Portfolio– Most companies cannot operate without software
applications – they are critical assets – Software portfolio needs to be managed as an asset– A company must know:
• What software it owns• Where it is located• What it does• How effective it is• What condition it is in
MIS - 2016
Managing IT in an E-World
Q10. Why managing ICT complicated?
20th Michael Dell Quote – “I believe that you have to understand the economics of a business before you have a strategy, and you have to understand your strategy before you have a structure. If you get these in the wrong order, you will probably fail.” Michael Dell
MIS - 2016
CIO and ICT management
• Need 5 knowledge and skills• Technical• Project Management• Business Domain• Sourcing• IT Administration
MIS - 2016
CIO Skills
Technical Skills
• Systems analysis• Systems design• Programming• Systems testing• Database design/administration• IT architecture/standards• Operations (service delivery/ITIL)• Mainframe• Distributed systems• Operating systems• Voice/data telecommunications• Help desk/desktop support• Continuity/disaster recovery
Project Management Skills
• Project team leadership• Project planning, budgeting, &
scheduling• Project risk management• User relationship management• CMM utilization• Working globally/virtual teaming
MIS - 2016
CIO Skills
Business Domain Skills
• Account management & communications
• Industry application knowledge
• Company-specific knowledge
• Function-specific knowledge
• Business process design & reengineering
• Change management/readiness
Sourcing Skills
• Sourcing strategy• Third-party provider
selection• Contracting & legal• Vendor relationship
management
IT Administration Skills
• IT governance• Financial management• Internal HR
management
MIS - 2016
Managing IT in an E-World
Project 11. The ABC Airlines needs to install a new check in system. How can you suggest to implement?
“There are a lot of things that go into creating success. I don’t like to do just the things I like to do. I like to do things that cause the company to succeed. I don’t spend a lot of time doing my favorite activities.”
MIS - 2016 30
Methods to implement new systems
• Transitioning strategies (cont’d)– Phased: new system is implemented one
component at a time– Cutover: old system is totally abandoned as soon
as the new system is implemented
Old – New information systems?
MIS - 2016
Managing IT in an E-World
Project 11. Write your company’sInformation VisionInformation Architecture
(Select a companyGoogle to find out there Information Vision)
MIS - 2016 32
ICT application plan (strategy)
• A written expression of the desired future about how information will be used and managed in the organization
Information Vision
• Depicts the way an organization’s information resources will be deployed to deliver that vision
Information Technology Architecture
MIS - 2016 33
The Process Of Setting Direction
• IS decisions must be tightly aligned with the direction of the business
• Decisions should impact the next step in the process, but that is not always the case
IS and business planning
MIS - 2016
Managing IT in an E-World
Q12. What is the most important Skills for ICT managers?
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity. Peter Drucker
MIS - 2016
Google “Kungfu”
Star !Google to find at least 3 samples of ICT application strategy for companies in the same business or industry as yours.
Send links to class email, also to [email protected] to put your full name, subject: MIS-PGSM 2016
Chapter 1
1-36
ICT managers skills – What is most important?
• Skills pivotal for success in executive IT roles
MIS - 2016
Managing IT in an E-World
Q13. How much VALUE can ICT adds or contribute to Value Chain of your company or Industry?
Eg. Airlines, Banks, Hospital, University, Government, Retails, Travel, Manufacturing, Farmers…
Chapter 1
1-38
29. ICT applications and Value Chain
Value Chain
MIS - 2016
Managing IT in an E-World
Q14. Find one product that suceed because of ICT application?
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
1-40
“If we'd given customers what they said they wanted, we'd have built a computer they'd have been happy with a year after we spoke to them—not something they'd want now…”
Steve Jobs, Apple Computer
Managing in the Digital World
Needs
MIS - 2016
Managing IT in an E-World
Q15. Find one company that gain the success through ICT application?BankUniversityMinistryHospitalFactory
The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications. Peter Drucker
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Apple Computers1-42
Apple has many failures: Mac TV 1993, PowerMac G4 Cube Lisa, Newton
Peters’ suggest that a company’s survival may depend upon those employees who fail over and over but try new ideas.
Creativity
MIS - 2016
Managing IT in an E-World
Q16. Find one CEO that find success through application of ICTFPTViettelVina milkAirlinesCoopmart
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Note #1Netscape Browser
2-44
August 9, 1995
Who sees this opportunity?
Any one can access to the Internet
THEN
NOW
Web Brower – bring
Internet to every one
MIS - 2016
Managing IT in an E-World
Q17. Find one website that many people can use and enjoy their benefits?YoutubeFacebook….
The purpose of a business is to create a customer. Peter Drucker
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Note #2: Uploading2-46
Advertising on Web – equal opportunity for any business in the world !
Wikipedia a huge success
Web 2.0
MIS - 2016
Managing IT in an E-World
Q18. Find one traditional company which applied ICT successfully?WalmartFTUVietcombank
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Note #3: Supply Chaining2-48
SCM-Links to suppliers around the world.
Wal-Mart became an early leader
RFID tags used SCM
MIS - 2016
Managing IT in an E-World
Q19. List 5 applications from Google?- Search- Adwords- What else
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Note #4: In-Forming2-50
You can find any information
Get any information, most freely
Individuals have access to massive amounts of information
MIS - 2016
Managing IT in an E-World
Q20. List 5 top CIO you know in Vietnam?- Government- Education- Health care- Industry- your choice
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Note #5Microsoft’s Bill Gates and Paul Allen
3-52
Both dropped out of college to run Micro-Soft in 1975
Partnership with IBM to install MS-DOS on all PCs set the stage
Gates’ worth—$58 BillionAllen’s worth—$16.8
Billion
Key People !
MIS - 2016
Managing IT in an E-World
Q21. Find example for this application of ICT - Faster
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
1-IS for Automating: Doing Things Faster
3-54
ICT helps automation: Faster Cheaper More accurately With greater
consistency
Faster
MIS - 2016
Managing IT in an E-World
Q22. Find example for this application of ICT - Better
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
2-IS for Organizational Learning: Doing Things Better
3-56
ICT helps better quality, services? Learn about
processes Improve
processes Support
organizational learning
Better
MIS - 2016
Managing IT in an E-World
Q23. Find example for this application of ICT - Smarter
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
3-IS for Supporting Strategy: Doing Things Smarter
3-58
ICT brings competitive advantage – do something smarter, differently in a good way Turning benefits of
automating and informating into strategic advantage
Smarter
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
32. Strategizing: 5 strategies3-59
Create competitive advantages
Source: Courtesy A. A. Thompson and A. J. Strickland III, Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
MIS - 2016
Managing IT in an E-World
Q24. Find example for this application of ICT – Lower cost!
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
1/5 Overall Low Cost Leadership
Strategy3-61
Lowest cost, lowest price
Broad focusWal-Mart
Source: Courtesy A. A. Thompson and A. J. Strickland III, Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
Lower cost
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
2/5 Focused Low-Cost Strategy
3-62
Lowest cost in some categories
Focus on nicheDell
Source: Courtesy A. A. Thompson and A. J. Strickland III, Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
Niche market
MIS - 2016
Managing IT in an E-World
Q25. Find example for this application of ICT – Better Quality!
PubvnNetFlix
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
3/5 Broad Differentiation Strategy
3-64
Key differentiation, positioning
Broad Focus Sony MerceidesSource: Courtesy A. A. Thompson and A. J. Strickland III,
Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
Differentiatio
n
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
4/5Focused Differentiation Strategy
3-65
Offer better products/services than competitors
Focus on nicheiPhone/ iPad/ Sony Vaio Source: Courtesy A. A. Thompson and A. J. Strickland III,
Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
Niche - Positionin
g
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Best-Cost Provider Strategy3-66
Fair quality – Lowest price
Target
Source: Courtesy A. A. Thompson and A. J. Strickland III, Strategic Management: Concepts and Cases, 8th ed. (Homewood, III.: Richard D. Irwin, 1995).
Lower cost
MIS - 2016
Managing IT in an E-World
Q26. Find example for this application of ICT – collaboration world wide?
BoeingANZ
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
Phối kết hợp giữa các đối tác5-68
Boeing Information shared between employees across the
world Reduced product development cycles Ability to stay current on projects Ability to stay current with the changing market
conditions
Network around
the world
IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016IS Today (Valacich & Schneider) Copyright © 2010 Pearson Education, Inc. Published as Prentice Hall 7/1/2016
End of Part 2
SummaryBSG gameSmart phone competition
SKYPE – can you call class mates with smart phone? Send photos – 5 at the same time Google Maps – find time from HK lake to Tuan Chau
Resort Google Earth - Sydney Opera house to Sydney
University
1-69