Davis Pauline - resume
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Page 1 Résumé – Private & Confi dential Pauline E. Davis 2/24a Payne Street Toowoomba Qld 4350 M: 0467 343 425 E: [email protected] PROFILE Accomplished and dedicated individual with sound experience in administrative and customer service roles. Motivated, hard-working and honesty is balanced by reliability, whilst consistently displaying professional presentation, confidentiality and highest ethical standards. Effective interpersonal and communication skills with a natural flair for relating warmly with people, easily generating trust and rapport; and facilitating effective working relationships with a diverse range of personalities at all levels. Determined, confident, organised and detail-oriented individual. KEY STRENGTHS: Strong commitment to excellence in customer service and professionalism Highly adaptable with strong organisation and time management skills, complemented by the ability to prioritise and manage multiple tasks within challenging and pressured situations Experienced in high volume, fast-paced work and call centre environments Possess a positive, professional image suitable for any business environment Equally effective working unsupervised or as a team member Recognised for integrity, eagerness to learn new skills and assume additional responsibilities Computer Skills : MS Word, MS Excel, PIMS, Concerto, PACS & MS Outlook. EMPLOYMENT EXPERIENCE BRUNCHES LUNCH BAR/CAFÉ Customer service /March 2014 – present Serve customers at front counter / using cash register/ making espresso coffees/ food preparation/ cashing up at days end. WAITEMATA HEALTH DISTRICT – North Shore Hospital, Auckland, NZ Clinic/Theatre Coordinator – General & Bariatric 2002 – 2013 Oncology Booking Clerk 1995 – 2002 Medical Receptionist/Booking Clerk 1993 – 1995 Page 1
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Transcript of Davis Pauline - resume
R é s u m é – P r i v a t e & C o n fi d e n t i a lPage 1
Pauline E. Davis2/24a Payne Street Toowoomba Qld 4350
M: 0467 343 425E: [email protected]
PROFILEAccomplished and dedicated individual with sound experience in administrative and customer service roles. Motivated, hard-working and honesty is balanced by reliability, whilst consistently displaying professional presentation, confidentiality and highest ethical standards. Effective interpersonal and communication skills with a natural flair for relating warmly with people, easily generating trust and rapport; and facilitating effective working relationships with a diverse range of personalities at all levels. Determined, confident, organised and detail-oriented individual.
KEY STRENGTHS: Strong commitment to excellence in customer service and professionalism Highly adaptable with strong organisation and time management skills,
complemented by the ability to prioritise and manage multiple tasks within challenging and pressured situations
Experienced in high volume, fast-paced work and call centre environments Possess a positive, professional image suitable for any business environment Equally effective working unsupervised or as a team member Recognised for integrity, eagerness to learn new skills and assume additional
responsibilities Computer Skills : MS Word, MS Excel, PIMS, Concerto, PACS & MS Outlook.
EMPLOYMENT EXPERIENCEBRUNCHES LUNCH BAR/CAFÉCustomer service /March 2014 – present
Serve customers at front counter / using cash register/ making espresso coffees/ food preparation/ cashing up at days end.
WAITEMATA HEALTH DISTRICT – North Shore Hospital, Auckland, NZClinic/Theatre Coordinator – General & Bariatric 2002 – 2013Oncology Booking Clerk 1995 – 2002Medical Receptionist/Booking Clerk 1993 – 1995
Performed general administrative and receptionist duties including handled complex, confidential and diverse over the counter and telephone enquiries; theatre booking coordination; filing and archiving; data entry and record management
Provided confidential executive and administrative support to the Clinical Director and Senior Surgeons - handled administrative issues appropriately using tact and discretion, and provided feedback on contentious issues
Maintained exemplary customer service – assisted clients with all enquiries Coordinated and scheduled patients’ theatre bookings and out-patients
appointments; created and updated theatre lists; and managed theatre waiting lists in compliance with statutory guidelines
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Page 2R é s u m é – P r i v a t e & C o n fi d e n t i a l
Pauline Davis Prepared and distributed the following day’s Theatre Lists on a daily basis;
maximised best use of theatre times by ensuring lists were filled and booked appropriately; and tracked urgent GP’s referrals
Maintained and accurately updated files and patients’ records; ie. entered and scanned large volumes of medical records/data; and entered accepted/declined referrals data and captured other relevant information used for reporting purposes
Interpreted and complied with statutory requirements and organisational procedures including privacy and confidentiality principles.
ACHIEVEMENTS: Instrumental in developing and implementing an Operations Manual and
Contact Folder for the District Health Board – resulting in streamlining procedures and improving efficiencies.
.
EDUCATION & TRAINING
Narbil Training & Consultancy Services Provide Responsible Service of Alcohol (RSA)
Auldhouse, NZ MS Excel 2003 – Level 1
Awhina Waitemata Health Campus, NZ Enhancing our Patient Service
NZ Council of Trade Unions Health & Safety – Stages 1 & 2
Stella Maris School, Northern Ireland Year 12
REFEREES
Dr Michael RodgersHepatobiliary & Upper GI SurgeonNorth Shore HospitalAUCKLAND NZTel: +64 2178 4464
Professor Jonathan KoeaHepatobiliary & General SurgeonNorth Shore HospitalAUCKLAND NZTel: +64 2140 1901
Mrs Dale HiltonPA to SurgeonsWaitemata Health – North Shore HospitalAUCKLAND NZTel: +64 9486 8920
