davies-group.com

Developing our people and their careers is at the heart of everything we do. That is why we are committed to

nurturing and creating opportunities for our Graduates.

We provide business critical operations, digital solutions

and consulting to insurance, highly regulated and global businesses.

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Claims SolutionsInsurance Services Customer Solutions

We provide specialist solutions to more than 450 highly regulated and global clients, helping them to improve service, grow and win.

We provide:

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Davies Group is a multi-award winning operations management, digital solutions and consulting provider to organisations in highly regulated markets and to global businesses.

Our core services include: Claims solutions, Insurance services and Customer solutions.

We help our clients reimagine their business processes and gain new insights, delivering operations & digital solutions that sit at the core of their business, enabling service improvement, accelerated growth, and increased efficiency.

We invest significantly in our people and their career development. Our team of 2,000 professionals work across Europe and North America with our headquarters in the UK & Ireland, Bermuda, the US and Canada.

Beyond our core team we operate a network of specialist consultants that are deployed within clients’ own operations, to execute regulatory and transformation projects.

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Our values underpin our culture, they are the core principles that help us put the customer at the heart of everything we do.

We call it our Big IDEA:Inspire each otherDeliver on our promisesEmpower to actAspire to be the best

By reimagining the way we do business, and by challenging ourselves to think differently, we will continue to provide our clients with great service, access to professional and qualified staff, and leading business critical solutions.

Davies Group

Leading Claims Solutions for MGAs, brokers, insurers, captives, re-insurers and large organisationsClaims Solutions

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Our claims solutions business spans property, casualty, motor and niche claims, handling more than 500,000 claims per year and helping our clients control and manage more than two billion pounds of annual claims cost.

We work with insurers, brokers, MGAs and corporates to deliver high customer service and improved underwriting performance, through efficient management of the claims process.

We are the leading independently owned providers of outsourced end-to-end claims solutions, often operating on a white-label basis for our clients. In addition to our third party administration services, we provide a full range of loss adjusting, surveying, fraud detection, and supply chain solutions.

We have more than tripled our annual investment in technology and digital transformation, including our Cq claims administration platform, our video and drone claims handling solutions, as well as investing in robotics and machine learning to drive speed and efficiency.

Our Insurance Services capability is deep, but simply defined, with our teams aligned to our core insurance markets: Intermediaries, Insurer & Market and Captives. We work with Lloyd’s syndicates, MGAs, brokers, insurers, reinsurers and international captive owners.

Our Intermediary Services business has successfully supported the launch and host of more than 30 MGAs, and we have established ourselves as the go-to partner for entrepreneurs and businesses looking to start new MGA platforms. In addition we provide core operations and capacity management services for brokers and MGAs, and we are the leading provider of legacy solutions for end-of-life broker portfolios.

Quest, our global top ten ranked captive management business provides technical solutions to captive customers in Europe, the US, Latin America and Asia. From our bases in Bermuda and the US our team delivers captive operations, including rent-a-captive, re-insurance advice, and exit solutions.

Our Insurer & Market team delivers binding authority management, credit control, project services and loss funds programmes.

We manage 6,000 binding authorities and process more than 200,000 bordereaux annually. Our premium credit control shared service provides effective cash collection for managing agents across more than half of the Lloyd’s market.

Insurance ServicesOur Insurance Services capability

is deep, but simply defined

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Customer Solutions

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Our Customer Solutions business delivers specialist professional services and digital solutions across customer experience (“CX”), complaints handling, and compliance & risk.

We provide a wide range of CX focussed consultancy led service, which, when deployed end-to-end, include a number of SaaS products and analytical methods which lead to true business insights.

With many hundreds of thousands of customers providing feedback via our ServiceTick products we can ‘listen’ and most importantly help our clients act on customer or employee feedback.

Our Ember consultants assist clients with the provision of insight, operating model review, transformation support and importantly today with specialist digital readiness capability. With specialist implementation skills in robotics process automation, telephony or chatbot/AI we can support clients across multiple sectors with digital transformation.

Our products are designed to support a wide range of compliance, risk and CX needs in today’s rapidly changing sales and service marketplace, allowing our clients to extract maximum value from all their customer interactions and therefore to make their brand all it can be.

Professional services and digital solutions across customer experience, complaints handling, and compliance & risk

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InnovationWe place technology and innovation

at the heart of what we do

Davies Disruptive Thinking is an innovation lab, placing the power of new ideas in the hands of our people. Our mission is to discover valuable ideas for our clients and our people so that we can reimagine our business by using new technology and creating a culture of innovation.

We have significantly increased our investment in technology and digital transformation, while nurturing new ideas and innovation from our people.

We like to think differently, lead change and make a big impact.

Since its launch, more than 500 Davies colleagues have taken part in our lab programme and helped us to launch multiple new solutions for our clients.

Our people, clients and the communities we serve are at the heart of our business. The Davies Foundation (registered charity number: 1181129) has been created to give our people the autonomy to choose how we support, give back and do good for the local communities we live and work within.

The Davies Foundation aims to support charitable causes across the locations we operate from around the globe, that have meaning and are close to the hearts of our people.

Our fundraising efforts come from our people taking part in organised events, such as sky-dives, treks and marathons with Davies match-funding the efforts of its employees.

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Davies Foundation At the heart of our communities

Graduate scheme

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Your next step after the graduation party

About our programme

The first year of the programme will be spent learning more about our three core services: Claims solutions, Insurance services and Customer solutions. These placements are based across the length and breadth of the UK so all candidates must be able to and have a desire to travel.

You will learn about our business approach for our varied client base, and work to develop a network of valued internal stakeholders, in addition to utilising your project management skills to add value in each placement area.

To aid your personal growth, you will also be assigned a mentor; this person will work with you on an on-going basis to help you reach your personal and business goals.

Following the first year you will hone these skills as you develop within a specific business area.

About you

Our programme is designed to give you the opportunity to shape your future with us. We want highly driven, enthusiastic and innovative individuals to help our business grow, and in return we will nurture you in your chosen career path.

As part of the programme you will work towards a number of professional qualifications, which may include technical subjects, dependent on your area of specialism.

You will spend up-to weeks at a time in various locations across the UK, so flexibility in working, travelling and living location is a must as well as holding a UK driving licence.

Application requirementsApplicants must have graduated in the past three years and achieved a 2:2 grade or higher.

All types of degree will be considered.

Your skills and attributes• High level of interpersonal skills• Good standard of written and

numeracy skills• Can work collaboratively whilst

leading/working within a team• Innovative and creative• Confident presenting ideas and

information to groups• Analytical with a keen eye for detail• Commitment to learning and

developing your own skills• Professional at all times

Learning and development

As a people focused business, we are committed to, and passionate about, developing the skills and knowledge of staff.

We have developed learning and development programmes to ensure our new starters are given the right training and tool to carry out their role effectively.

We are keen for our people to continue their professional development, and we offer the following opportunities:

• Professional qualification funding and rewards

• Induction programme• Both e-learning and classroom training• Annual Personal Development Reviews

Benefits

As an employee of the Davies Group, you will be entitled to a generous benefits package:

• Competitive salary• Holidays starting at 29 days

(including bank holidays), rising to 34 days with length of service

• Professional qualification support• Reward and Recognition schemes• Company pension and sick pay• Cycle to work scheme• Life assurance (2 x basic salary)• Corporate discounts• Incentive schemes

Graduate case studies

For someone who never had fixed aspirations, the graduate scheme allowed me to try lots of different aspects of a varied business before committing to a career route. The scheme facilitated clear opportunities for development, including professional recognition. It allowed me to meet new people and face new challenges, and perhaps most importantly, I was able to propose and complete projects, born of curiosity and drive to see success. There was real freedom to decide how I wanted to specialise.

The most important aspect for me after completing my degree was working for a company which had lots of opportunities to progress, and that was why I chose Davies. The role gives me the opportunity to build relationships with some of our key clients and allows me to responsibility to make strategic decisions. I often spend time going to events and entertaining our clients in London whilst looking for new business prospects in the market. It is certainly a fast paced environment but it is giving me all of the key skills I need to advance my career.

As part of the Graduate scheme I had the opportunity to travel, connect, learn and fully immerse myself in the day of a life of any role within Davies. My Performance Manager role didn’t exist until Davies created it for me after I highlighted a need for it. I now manage my own team of people all focused on improving the quality of service, and reducing the lifecycle of a claim.

Brendon

Beth

Sean

Degree LL.B Law (Hons)

Job title Business Analyst within our Business Change team

Joined Davies 2016

Degree LL.B Law (Hons)

Job title Performance Manager

Joined Davies 2015

Degree LL.B Law (Hons)

Job title Business Development Executive

Joined Davies 2015

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Get in touch

For more information please visit our website or our social media pages for news, pictures and articles.

01782 337785

graduates@davies-group.com

davies-group.com

Davies Group Limited

DaviesGroup

@Davies_Group

3 Jun - 30 Aug

Applications: Stage 1Application Window

2 Sep - 27 Sep

Applications: Stage 2CV screening and telephone interviews

1 Oct - 25 Oct

Applications: Stage 3Assessment days

4 Nov - 29 Nov

Applications: Stage 4Final Interviews

2 Dec - 20 Dec

Final preparation for startingSuccessful candidates placed

6 Jan >

Cohort begin programmeCommence of employment

Key dates

Davies Group Limited

Registered Company No. 06479822

Registered in England and Wales

Registered Office: Floor 7, 1 Minster Court, Mincing Lane, London, EC3R 7AA

© Davies Group 2019

COH_J012443 01/19

Davies Group Limited DaviesGroup@Davies_Group