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TEC 5133 Team Presentation

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Quality ManagementSystemDefnition: A Quality Management System is a

collection of policies, procedures, plans,

resources, processes, practices, and the

specification of responsiilities andauthority of an organi!ation designed to

achie"e product and ser"ice #uality

le"els, customer satisfaction andcompany o$ecti"es%

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Documentation:

Quality Policy & descries the

organi!ations approach to #uality

Quality Manual & Addresses each

principle of the 'S( )*** Standard

(rigin (f 'S( )*** Standards

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Documentation Principles o the ISO 9000Standard:+ Customer ocus & understand needs, meet

re#uirements, e-ceed e-pectations

+ .eadership & unity of purpose, organi!ationaldirection, empo/erment, achie"e o$ecti"es

+ 'n"ol"ement of People & fully in"ol"edemployees, to enefit the organi!ation

+ Process Approach & accomplishments yprocesses, resources must e managed

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Documentation Principleso the ISO 9000 Standard !ont" :+ System Approach to Management0 processes aremanaged as a system

+ Continual 'mpro"ement & permanently applied tothe organi!ation, its people, their processes, theirsystems and their products

+ actual Approach to ecision Ma2ing & decisionsased on analysis of accurate, rele"ant andreliale data

+ Mutually eneficial Supplier relationships &organi!ation and suppliers enefit from eachother4s resources and 2no/ledge

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Documentation !ont" :

(rgani!ational Chart

+ 'llustrates managements responsiility for

operating the #uality system

Quality Procedures & may e referenced

in this manual

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Documentation !ont" :

Quality ($ecti"esoals related to #uality & must e in sync

/ith the Quality Policy

Assigned to organi!ational functions

Trac2ed y Top Management

Quality ProceduresStep y step /hat the company does to

meet policyA procedure for each 'S( principle

Processes for procedures that affect #uality

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Documentation !ont" :

orms% 6ecords etc%Proof of acti"ities

ocumentation for auditors

Ensure consistency of the firms

operations

7erify conformance to standards

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ISO 9000 InternationalStandard efinition8 A family of standards and guidelines, that sets the

re#uirements, for the assurance of #uality and

management4s in"ol"ement in an organi!ation% Toensure products and ser"ices are consistent /iththeir intended purpose%

Achie"e customer satisfaction Continual impro"ement of performance and

competiti"eness Continual impro"ement of processes, products andser"ices

Comply /ith regulatory re#uirements

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ISO 9000 InternationalStandard:

9o/ 'S( )*** is applied:ot re#uired y go"ernment, up to

management to follo/

May re#uire suppliers to e compliant tostandards+ Apply QMS to the operation

+ Continually assess the effecti"eness

+ Ma2e changes for impro"ement

+ Conduct audits

+ Sumit to third party audits

+ Sumit to a ne/ registration e"ery 3 years

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ISO 9000 InternationalStandard:

Authority of registrationA/arded y a registrar or certification

odies

Accredited y accreditations odies

'nternational Accreditation orum ;'A