COMMUNICATION AND RELATIONSHIP

IN THE WORKPLACE (2D)Date : 3rd – 4th March 2014 Venue : Eastin Hotel, Petaling Jaya

If you have ever had a miscommunication, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy, money and relationships. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management. This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. Communication And Relationships In The Workplace focuses on the following areas:

PROGRAM OVERVIEW

NEW

• Communication• Relationship Building• Nonverbal skills• Ownership

• Responsibility

After completing the training, you should be able to: • Understand and employ the

communication process effectively• Improve your personal style of

communicating• Develop the power of

perspective• Use various communication

strategies effectively• Prevent costly

miscommunications• Build relationships easily

PROGRAM OUTCOME

RCJ Consulting Sdn. Bhd.ORGANIZED BY

For Registration, Please call 603-7490 4529/28 Fax: 03-74904532 @ E-mail: bavani@rcj.com.my

COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D)

EXPERT WORKSHOP LEADER

Philip, who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.Armed with his vast experience in corporate management and entrepreneur experience, Philip’s training scope covers coaching, communication, mindset change, sales, team performance and transformational leadership. He brings to his audiences his passion and energy together with a potent mixture of delivery styles in his trainings which include experiential learning, meta-coaching, neuro-semantics and psychodynamics.Philip was the director of leadership programs in AsiaWorks, Asia’s leading large group awareness training (LGAT) company before moving on to manage his own business in consulting, training and coaching. During his term in AsiaWorks, he has designed and conducted numerous leadership coaching and team-building programs for thousands of individuals and corporations. Over the last few years, his audience for training, coaching and development programs includes 1MDB, 3M, AffinBank, Alcatel-Lucent, Alliance Financial Group, Alstom Power, Amanah Raya, ASTRO, Bank Negara, CapitaLand, CIMA, Coway, Dell, DHL, Federal Express, Fuji Xerox, Great Eastern Life Assurance, HeiTech Padu, Hewlett-Packard, Hilton Hotel, IBM, INTEC, IOI, Khazanah Group, Monash University, Motorola, Mudah.my, OCBC, Olympia College, Oracle, OYL, Petronas, Philips, Pos Malaysia, RHB, Sabah Softwoods, Sabah Tourism Board, Sapura, Sharp, Siemens, Sime Darby, Starcom Mediavest, Sunway, Telekom, TNB, TNT, Top Glove, Toshiba, UCSI, UMW and UOB. Some of his major international audience includes PT Diamond, PT Tigaraksa Satria and PT Huawei Tech in Indonesia, SPRING, NCS and SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British Food in Thailand.In 2007, Philip was elected into office of The AsiaWorks Foundation. The following year, he was assigned as an external coach to The Brand Laureate Group of Companies. He was made an associate of the Vietnam Consulting Group in 2009. In 2011, UCSI appointed Philip as an integral part of its team of elective trainers for their internal faculty trainings and external corporate projects. Philip is an active community advocate and works in partnership with numerous NGOs in Malaysia and China to create a positive difference in the community he lives in. As part of his personal social responsibilities, he offers his services to conduct teambuilding trainings for various NGOs each year. He is particularly passionate about children and contributes his time and expertise extensively to orphanages and foster homes in his community. He resides in Malaysia and China and finds great joy spending time with his wife and three children.

Philip Leong

FRAMEWORK AND IMPLEMENTATION

Our unique experiential framework and implementation empowers you to:

• Build winning relationships with people

• Communicate clearly and concisely• Work with powerful nonverbal

communication• Listen generously and question

skillfully• Employ effective communication

skills to different types of listeners• Receive and offer constructive

feedback• Demonstrate role-model behavior• Influence people• Become more effective with people• Increase productivity and

performance• Provide better service for your

customers• Create higher morale in your team

•Executives•Supervisors•Managers•Team leaders•Operations personnel• Technical personnel•Secretaries• Front liners•Customer service•Receptionists•Help-desk agents•Administrators and everyone who has a stake in the organization’s teamwork

WHO SHOULD ATTEND…

For Registration, Please call 603-7490 4529/28 Fax: 03-74904532 @ E-mail: bavani@rcj.com.my

COURSE OUTLINE

COMMUNICATION AND RELATIONSHIP IN THE WORKPLACE (2D)

OUR METHODOLOGYTo change your direction, shift your thinking.

However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments.

DAY 1Module 1: OverviewContext settingDefinition of communicationPrinciples of communicationProcess of communicationElements in communicationThe Communication Staircase model

Module 2: Communication BarriersOur worldviewConscious and sub-conscious mindsPhysical and perceived barriers in communicationEmotions in communicationDealing with assumptions

Module 3: Nonverbal CommunicationThe functions of nonverbal communicationThe 7 major types of nonverbal communicationWays to improve nonverbal communicationGetting things done in silence!Communicating in the big picture

Module 4: Interpersonal CommunicationBuilding credibilityThe 4 Communication QuadrantsIdentifying your personal style of communicatingDeveloping your style towards effective relationship buildingWays to improve verbal communication

Module 5: Relationship ManagementIdentifying individual levels of influence, negotiation and allegianceTransforming the relationship to partnershipActive listening and discovery questioning techniquesUsing speech actsThe power of perspective

Module 6: Accomplishment And ContributionThe 3 keys to successOur DNAThe world of scarcityCreating abundanceThe Engineering Challenge

DAY 2

Module 7: Making A Difference That CountsDebrief from The Engineering ChallengeGoing through The I-MazeContributing towards teamMaking it inter-personalCreating WOW Factors

Module 8: Coaching WisdomBrainstorming for WOW Factors in the workplaceBuilding loyalty through feedbackCreating a service commitment contractBuilding relationships that lastsCoaching performance

ABOUT RCJ CONSULTING SDN BHDIn Training - We Build PeopleRCJ Consulting is a firm specializing in training of managers and executives of an organization and providing consulting and advisory services in the areas of strategic marketing and business development, business finance, business redesign and change management.In the area of training, we believe that training programs affect behavior in two ways. Firstly, it directly improves the skills necessary for the employee to successfully complete his or her job. Secondly, training increases an employee’s self-efficacy i.e. it enables employees to be more willing to undertake job tasks and exert a high level of effort.OUR MISSION: Our mission is to improve the effectiveness of organizations by making executives and managers think, feel and act as if they owned the business.OUR BELIEF: Our progression comes from the belief that we have to: “Look Beyond Tomorrow but Take OUR APPROACH: RCJ Consulting has a uniquely formulated approach towards executive and managerial development. It is made up of 5 key components of training, which is Finance, Marketing & Sales, Quality Products & Services, Strategy and Change; yet we give cognizance to the fact that Teambuilding, Human Resource Management, Information Technology and specific skills development are core areas for IN CONSULTING : We Rationalize, We Change, We JustifyIn the area of consulting, we strive for solutions whose appearance is simple but whose influence is far reaching and has both immediate and strategic benefit. We, therefore aim at developing progressive, objective-oriented strategies to achieve tangible and measurable results. As we believe, that solutions must be owned by client officers and personnel, we work with clients in joint project teams and transfer skills and capabilities. This practice leads to lasting business results. We only recommend what is implementable. Our trainers and consultants are industry practitioners and professional consultants.

Mail the attached registration form with your cheque to:-RCJ CONSULTING SDN. BHD.2-6-4, 6th Floor, Menara KLH Business Centre, OFF 2 1/2 Miles, Jalan Ipoh, 51200 Kuala Lumpur,

Customer Service HotlineTel : 603-2381 0567 / : 603-7490 4528/29 FaxTel : 03-7490 4532

E-mailbavani@rcj.com.my

Webwww.rcj.com.my

Payment Details:-Payment is required to be made within 7 days upon receipt of the invoice. Invoice will be issued immediately upon receipt of registration form.

1. Bank Cheque or Bank Draft Payable to “RCJ CONSULTING SDN BHD”Fees are inclusive of materials and refreshments

Cancellation:-You may substitute the participants any time. For cancellation in writing (Letter/Email) in more than 14 days prior to the training date, we will prepare for a full refund. For cancellation in writing in 7 or 14 days prior to the training date, a 20% cancellation fees will be charged. Cancellation with less that 7 working days prior to the training date carry a 100% liability. However, the course material will be courier to you

Important Note:-While every reasonable effort will be made to adhere to the advertised package, RCJ Consulting Sdn Bhd reserves the right to change event dates, sites or location or omit event features, or merge the event with another event, as it deems necessary without penalty and in such situations no refunds, part refunds or alternative offers shall made. In the event that RCJ Consulting Sdn Bhd permanently cancels the event for any reasons what over and provided that the event is not postponed to a later date nor is merged with another event, the client shall receive a full refund the amount that the client has paid to such permanently cancelled event.

Yes! I/We will attend Communication & Relationship In The Workplace (2D)

3rd – 4th March 2014Eastin Hotel, P.J

Name: Mr/Ms________________________________________Designation:_________________________________________Email:______________________________________________

Name: Mr/Ms _______________________________________Designation: ________________________________________Email: _____________________________________________

Name: Mr/Ms________________________________________Designation: _________________________________________Email: ______________________________________________

Company Name:_____________________Address: ___________________________Tel: _______________________________ Fax: _______________________________Contact Person: _____________________Designation: ________________________Email: _____________________________Enclosed is cheque number ____________ for RM ___________ payable to

RCJ Consulting Sdn BhdAuthorized Signatory & Company Stamp:

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COMPANY DETAILSPARTICIPANT (S) DETAILS

EARLY BIRD RATES UNTIL 14th FEBRUARY 2014 SAVINGS NORMAL RATES

INDIVIDUAL GROUP GROUP GROUPINDIVIDUAL INDIVIDUALRM RM

1980 1800/PERSON 190 200/ PERSON 2170 2000/

PERSON *3 OR MORE PARTICIPANTSFEE INCLUDES LUNCHEONS, REFRESHMENTS AND COMPLETE SET MATERIAL IT DOES NOT INCLUDE COST OF ACCOMMODATION AND TRAVEL

RM

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