Datasheet_OmniPCXOffice-hotel_EN_July09_EPG3310090609.pdf

7/30/2019 Datasheet_OmniPCXOffice-hotel_EN_July09_EPG3310090609.pdf

1/4

Alcatel-Lcet OmPCX Ofce Commcato SeveS M B S O L u T i O n O r H O T E L S | r E L E A S E 7. 1

In small or medium-sized hotels, ront-desk employees have many duties including taking reservations,

handling check-ins and providing tourist inormation all while remaining riendly, helpul, exible and patient.

To increase employee efciency and productivity, the communication system should be integrated with thehotel operations.

Integrated in the Alcatel-Lucent

OmniPCX Oce Communication

Server is a straightorward hospitality

solution tailored to the needs o small

to medium-sized hotels, bed and

breakasts, resorts, spas and tness

centers. Since the solution is ully inte-

grated in the OmniPCX Oce it can be

deployed without additional costs.

The solution is extendable with addi-

tional eatures and services using the

Oce Link Driver (OLD). This interace

enables an external hotel application to

be integrated with the OmniPCX Oce.

The hospitality solution is simple,

user-riendly and intuitive addressing

the mobility needs o hotel sta while

providing a eature-rich, always-

reachable service to guests.

Key eatures

Support services foradministration and staff

Extensivefront-deskservices,

including global overview, guest

calling, check-in and check-out

Costcontrol,includingcostcomput-

ing, invoicing options and cost display

Mobility

Support services forguest satisfaction

Guestservices

Guestmailbox

Wake-upcalls

Prepayment

DirectDialingInward(DDI)

automated allocation

Trunkallot:callfromthebooth

Cost control

Costcontrols/management

Overviewanddetailedinvoicing

Preventsand/orcontrolslong

distance or toll calls

Key benefts

Administration and staff Boostsstaffproductivity

Optimizesdailytasksenablingmore

ecient hotel management

Providesahighqualityofservice,

resulting in higher spending per

customerand/ormorebookings

Ensuresaprofessionalwelcome

or guests


2/4

Alcatel-Lcet OmPCX Ofce Commcato Seve | release 7.1 | Data Sheet2

Guests

Ensuresconvenientcommunications

including personal direct dial in

(DDI) number, personal mail box,

programmed wake-up call and

multilingual voice guidance

Providesaprofessional,friendly

welcome

Ensurestelecomcostsareincurred

only by guests (linked to guest

calls only)

Embedded hospitality eatures

Front desk services

Integrationofhotelfeatures

using OLD

Specickeysandiconsareprogram-

mable to access the hotel application

Directguestcallingusingcallkeysby name or by room

Globaloverviewofroomavailability,

telephone(s) and status

Secureaccesstocommunication

eatures

Quickcheck-inbyprovidinglimited

inormation such as a reservation

number

Completecheck-inprovidingaddi-

tional inormation such as a ull

name,requestedlanguage,setting

up do-not-disturb eature, and more

Check-outatguestsdeparture

Pre-check-outbeforeguests

departure

Guest services

Reminderreceiptforgueststo

remember inormation such as a

password and direct dial in number

Incomingcallsdirectedtotheroom

phone (Dynamic direct inward

dialing)

Manualdirectdialinallocation:

always provide the same direct

dial in number to regular guests

Automaticroomallocationduring

check-in

Delayedautomaticcallset-up

Directaccesstohotelservices(front

desk, bar, restaurant, taxi) through

predened keys on dedicated

phones only

DoNotDisturbactivationfrom

the ront-desk or room phone

Fr 1. Ovrvw of SMB soto for ots wtot PMS

Room 101 Room 204

Welcome deskgeneral manager

PSTNISDN

Hotel staff ModuleV24

15 meters max.

Room 302

Printer

Printer

Fr 2. Ovrvw of SMB soto for ots wt PMS

Room 101 Room 204

Welcome deskgeneral manager

PSTNISDN

Hotel staff Hotel driverHotel front office

(PMS, CMS)

Room 302

Printer


3/4

Alcatel-Lucent OmniPCX Ofce Communication Server | release 7.1 | Data Sheet 3

Guest mailbox

MessageLEDonspecicanalog

phones:call-backrequestorvoice

message

Automatedmail-boxallocationat

guest check-in

Simpliedmailboxannouncement

Simpliedmailreview

Callforwardingtothemailbox

and/ortothefront-deskphone

on overfow

Wake-up calls

Wake-upprogrammingfromthe

ront-desk or room phone

Wake-upmessageprovidedwith

wake-up call

Conrmationmessageofwakeup

time ater programming a wakeup call

Audibleandvisualsignalsto

indicate wake-up programming

problems

Identicationofwho(guestor

receptionist) set up the wake

up call

Wakeupacknowledgementticket

printing or wakeup alarm in case

o no answer rom guest

Room status

Fromthefront-deskconsole:over-

view o all rooms including a display

o any room problems identied by

a code with three digits; problem

ticket printing on the fy

Statusmodicationfromtheroom

phone or the hotel console

Capabilitytoprogramanautomatic

daily status update

Mobility

Phonebooth: print-out o a meter-

ing ticket or assignment o the

charges to a room

Password: used by the guest to lock

his station

DigitalEnhancedCordlessTelecom-

munication(DECT): cordless phonesallocated to rooms (twinset mode

alwayspossible)oradministrative/

service people

Prepayment services

Denedduringcheck-inwiththese

options:defaultvalue,specicvalue

or no prepayment

Multipledepositsallowed

Emergencynumbersalwaysallowed

Billprintingcustomizedwithor

without prepayment

Cost control

Costcomputing:twothresholds,

three costs values

Globalinvoicing:asinglecustomer

invoice or telecom expenses

Detailedinvoicing(optional)

Costdisplayonthefront-deskconsole

Callbarring:examplesincludeno

direct calls, only local calls, only

domestic calls, international calls

allowed

Telephonecallsusingpersonalcode

Additional options

OLD(freedriverprovidedbyAlcatel-

Lucent, working jointly with IP tax

unction) integration with hotel

ront oce (payment management

system[PMS],contentmanagementsystem[CMS]accounting/hotelappli-

cation), working only on IP link

DECTorwirelessLAN(WLAN)

phones or guests and administra-

tive sta

GuestshaveaccesstoADSLthrough

Wi-FiprovidedbyOmniAccess

Wireless43xx

Receptionphoneadd-onmodule

(one key, one room, up to 120 rooms)

Automatedattendantforhotel

inormation

TelePhOneS

Integratedsolution 200 Telephoes (120 sets o ooms maxmm)

OLD 236 Sets o ooms ad admstato (196 aalog sets maxmm)

Receptiontelephones o smltaeos telephoes maxmm wth p to 3 add-o modles, .e., 120 ooms spevso

DECTsets 120 DECT sets maxmm

OlD link

Oe smltaeos applcato lk s possble to the OmPCX Oce

VOice Mail

Eght pots maxmm 200 hos maxmm

languageS

o deet lagages maxmm

Capacities


4/4

www.t-t.om Alcatel, Lcet, Alcatel-Lcet ad the Alcatel-Lcet logoae tademaks o Alcatel-Lcet. All othe tademaks ae the popety o the espectve owes.The omato peseted s sbject to chage wthot otce. Alcatel-Lcet assmes o esposbltyo accaces cotaed hee. Copyght 2009 Alcatel-Lcet. All ghts eseved.EPG3310090609 (07)

Datasheet_OmniPCXOffice-hotel_EN_July09_EPG3310090609.pdf

Documents

Transcript of Datasheet_OmniPCXOffice-hotel_EN_July09_EPG3310090609.pdf