Unified Communications

VoIP technology has been shown to save you up to 40% on local phone call costs and 90% on international calls.

Video conferencing is much more effective than a phone call in many different situations. Crystal clear high definition video conferencing makes it possible to be in several different places at once – without leaving the office.

Telephone management system (TMS). A professional TMS provides administrators with the tools to properly track telecomm activity and usage, reduce phone-related abuse, manage costs and improve productivity.

100%. Datacentrix can provide solutions to all of your unified communications needs. From VoIP, video and data, through presence and conferencing to collaboration and unified messaging – Datacentrix has the solution for you.

VoIP VC TMS 100%

Our UC solutions are achieved by combining communications tools that streamline how your workforce communicates, regardless of location. Tools such as voice, email, conferencing (audio, web, video), instant messaging, presence, collaboration portals and more are included in our solutions architecture. Unified communications is delivered over data networks and enabled via many devices including mobile (smart phones, tablets, etc.), video devices, IP phones, soft clients and more.

Datacentrix' SIP unified communication solutions are built from the ground up to make all your communications systems work together by combining all communication tools into a single unified communications solution.

By enabling easy, fast communications and a truly collaborative workplace, the benefits of UC can be felt immediately with boosts in customer satisfaction, productivity, cost savings and employee retention.

Datacentrix provides Unified Communications Solutions that include:

† The Unified communications strategic planning:planning process starts with learning about the market and reviewing your organisation's strategy to determine which areas deserve the most attention. The next steps involve examining the value chain activities in these important areas. Datacentrix will assist you in identifying those processes with significant communications elements in them and finding out where those communications are not working effectively (the "hot spots") or could be dramatically improved with new unified communications tools.

† uses voice Session initiation protocol (SIP) trunkingover IP (VoIP) to facilitate the connection of a private branch exchange (PBX) to the Internet. Datacentrix uses the Internet to replace the conventional telephone trunk,

Datacentrix designs and builds unified communications (UC) solutions. UC means blending business processes and technologies to work together to enable seamless, real-time collaboration for your organisation's employees, customers and external business partners.

allowing your organisation to communicate with fixed and mobile telephone subscribers worldwide.

† is also referred VoIP (Voice over Internet Protocol)to as IP telephony or Internet telephony. It is an efficient way of making phone calls cheaper or completely free. These technologies offer advanced features including; call recording, conference calling with virtual rooms, voicemail, voicemail to email, call detail record reporting, etc.

† is the technology associated with the Telephony electronic transmission of voice, fax, or other information between distant parties using systems historically associated with the traditional telephone.

† identify all resources on a Directory servicesnetwork and make them accessible to authorised users and applications. This is an important component of unified communications; it manages email addresses, computers, and peripheral devices such as printers.

† makes it possible to locate Presence technologyand identify a computing device wherever it might be, as soon as the user connects to the network. Instant messaging (IM) is a typical example.

† Video and voice conferencing Conferencing: includes leading-edge features such as high definition resolution capabilities from low bandwidths, integration of multiple video and audio devices into

one session, and the ability to extend video conferencing sessions to new site destinations. This is accomplished by using high-capacity, standards-based, private video and data networks.

† is a working practice whereby individuals Collaborationwork together towards a common purpose to achieve business benefit. Key features of collaboration tools are synchronous collaboration such as online meetings and instant messaging, and asynchronous collaboration such as shared workspaces and annotations.

† is the process of handling Document management documents in such a way that information can be created, shared, organised and stored efficiently and appropriately using computer technology. In many businesses the focus of document management is on the organisation and storage of documents. They need to be able to store documents in an organised and secure way that allows documents to be found easily.

† (Microsoft Exchange) is a collaborative Messaging software product that handles email, calendars and daily tasks amongst other things. Dedicated, hosted and cloud solutions are provided.

† In deploying a Telephone management system (TMS):TMS you are able to substantially reduce the complexity and cost of managing telephony systems and infrastructures. Datacentrix can provide you with a solution that includes telephony accounting across traditional voice and mobile infrastructures.Enterprise

and SMEsolutions

Connectingbranchoffices

Home officeflexibility

Support forthe mobileand remoteworker

Operation as a cloud service

Operation as amanaged service

Call and contactcentre functionality

Customerpremises equipment. Extension or replacement ofPBX systems

Mobilitywithin thecompany using IPdetect

Easyadministrationand extension

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SIP trunking

VoIP

Telephony

Directory services

Presence Instant messaging

Conferencing Web, voice, video

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Video

Data

Collaboration Application and document

sharing, whiteboard

Document management

Messaging

Create UCimplementation

plan

Organisational strategic initiatives

Identifyproblem processes

Find ways tooptimise processes

Identify technology needs

Awarenessof UC possibilities

Identify valuechain activities

Find communications

hot-spots

Prioritise possible UC

solutionsUnified

Communicationgoal

Datacentrix Unified Communications: Strategic planning process

Corporate officeCorporate Park North 238 Roan Crescent, 1685Old Pretoria Road, Midrand

Tel: +27 (0)87 741 5000

Logistic centre26 Landmarks AvenueKosmosdal, Extension 11Samrand, Midrand

Tel: +27 (0)12 657 5000

Cape Town office18 Oxbow Crescent The Estuaries Century City, 7441

Tel: +27 (0)21 529 0700

Port Elizabeth office175 Cape Road Mill ParkPort Elizabeth

Tel: +27 (0)41 391 0200

East London office8-10 Winkley Street, Chesswood Office Park Block B, Berea, East London

Tel: +27 (0)43 705 8000

Durban officeGround Floor, 6 The TerraceWestway Office ParkWestville, Durban

Tel: +27 (0)87 741 9000

About Datacentrix

Datacentrix is a complete ICT systems integrator, providing solutions and services across the full information value chain to its customers. The company uses leading technologies to drive customer business strategies, unlocking efficiencies and empowering meaningful business insight.

Our most valuable assets are captured in the minds and spirit of our people. Every person at Datacentrix is a critical part of our service delivery model and our strategy for generating sustainable value for our customers and stakeholders.

We value partnerships and go the distance to establish trusting, lasting customer and stakeholder relations. Our longstanding affiliations and accreditations with our technology partners enable direct access to technology using the shortest channels.

It's our passion for excellence that drives our innovative and flexible solution design. Datacentrix' value-driven strategy and proven execution capability reinforce its position as one of the top ICT players in the local market.

www.datacentrix.co.za

Technology Partners

Technical data: Unified Communications

Specification Datacentrix

Microsoft/HPE/Cisco

Microsoft/HPE/Cisco

HPE

Microsoft/HPE/Cisco/Polycom

Unified communications

Directory/Identity services

Software defined networking

Rich media communications