Datacard Confidential DATACARD SM GLOBAL SERVICES Overview Presentation.

Datacard Confidential

DATACARDSM GLOBAL SERVICES

Overview Presentation

Datacard Confidential 2

Discussion Topics

• Datacard Global Services– Planning– Migration– Start-Up– Warranty– Support

• Summary


DatacardSM Global Services

• Whether you are expanding your capacity, acquiring new capabilities or seeking to improve overall efficiency, DatacardSM Global Services is the right place to start.

• With a global network that covers more than 120 countries and with over 35 years of experience, Datacard Group is able to help high volume secure card issuance and print finishing operations reduce costs, increase productivity and strengthen profitability.


Comprehensive Service Portfolio

• Most of the services that Datacard offers fall into one of five categories: Planning, Migration, Start-Up, Warranty and Support Services.

• These service offerings cover everything from pre-sale to post-sale support.


Planning Services


Planning Services

• Datacard assesses your current production environment and creates a detailed migration and/or implementation plan to help you achieve your critical objectives. Planning Services include:– Migration Planning– Implementation Planning

• Our experience with thousands of customer environments helps you avoid common pitfalls and technical setbacks.


Planning Services

• Migration Planning– This service helps you articulate and prioritize your

high-level strategic objectives, align these goals with the appropriate technologies and develop a plan to make it happen.

– Migration Planning includes:• Documenting current environment• Articulating desired future state• Creating a migration plan


Planning Services

• Implementation Planning– Implementation planning helps ensure that you make a smooth,

seamless transition to new technology. This service focuses on adding specific Datacard® product(s) to your organization.

– Implementation Planning generally includes:• Application Analysis• Process Planning• Complete Setups• Implementation Project Plan• Customer Acceptance• Post-Installation Phone Support


Migration Services


Migration Services

• As you move to a new technology platform, Datacard can provide assistance in converting existing graphics, form templates, smart card applications and databases.

• Migration Services include:– Image Migration– Template Migration– Smart Card Migration– Database Migration


Migration Services

• Image Migration– Datacard service available to

upgrade logos and other graphics from 240 dpi to 300 dpi or higher

– To the right (top) is an example of one of the letters of an image converted to 300 dpi with no clean-up

– To the right (bottom) is an example of the entire image after it has been cleaned-up


Migration Services• Template Migration

– A Datacard service available to accurately convert digital card carrier templates from the original application to a new application

• Smart Card Migration– Assistance with new and existing smart card programs available

• Database Migration– Primarily for large secure ID programs– Provides assistance for customers moving from one database to

another


• Central Issuance US Customer Example– Customer’s Investment: Datacard® UltraGraphix® Module

upgrades to print front and back graphics in 300 dpi resolution• Purchased over 30 printhead upgrades and one UltraGraphix®

module upgrade to equip their locations • Selected Datacard ID Services to manage their project and convert

over 3,100 digital images from 240 dpi to 300 dpi• Also worked with Datacard to convert approximately 400 form

templates created in IBM Works to Microsoft Word– By working with Datacard the customer received high-quality

results without having to utilize precious internal resources

Migration Services


Start-Up Services


Start-Up Services

• Start-up services cover the installation, training and testing that help enable you to use your new products with speed, ease and efficiency.

• Start-up Services include:– Installation– Training– Additional services

• Custom Integration• Project Management


Start-Up Services

• Installation– Onsite installation by a trained customer engineer – System setup & complete end-to-end functional testing– Integration into your operating environment

• Basic network • Database connections• Security: User rights and permissions

– Verification that the system processes your production data correctly

– Basic operator training


Start-Up Services

• Training– Datacard provides four types of training to make sure

operators, administrators and maintenance engineers have the tools, skills and knowledge necessary to manage their new system effectively.

• Operator certification training• System administrator training• Maintenance training• Customized training


Start-Up Services

• Custom Integration– For unique customer requirements, Datacard offers a

range of customized integration services.• Software development• Hardware customization• Database design• Server configuration and networking• System(s) integration• Smart card application development


Start-Up Services

• Project Management– Datacard can help manage the logistics of any

large-scale, multi-site installation– We assist you in planning and coordinating the

installation, training and employee communications– We’re experienced in implementing:

• Passport programs• National ID programs• Driver’s license programs • Secure ID programs


Warranty Services


Warranty Services• Datacard provides comprehensive warranties for

all products sold worldwide. – Warranty services are delivered by a combination of

local service providers and Datacard regional call centers and repair facilities.

– Warranty services safeguard your operation against downtime and help eliminate the risk of costly repairs.


Support Services


Support Services

• Datacard Group’s post-implementation services provide the proactive maintenance and technical support necessary to handle issues and alleviate problems quickly and efficiently.

• Support Services include:– On-site – On-call– Software Maintenance Agreements (SMA)– Depot Repair– Customizable Support Options


Support Services

• On-call– A Datacard service provider will perform product

maintenance at the customer’s location on an on‑call basis. The customer is charged a monthly fee to cover all parts and labor within the contracted period of maintenance (CPM).

– On-call services include:• All emergency service during the CPM• All travel time, related expenses and replacement parts • Installation of hardware and software updates as required• Monthly scheduled preventive maintenance inspections• Technical phone support• System software upgrades


Support Services

• On-site– On-site support is a premium support offering that includes:

• All of the on-call service offerings • Plus at least one Datacard customer engineer (CE) who will report

to and reside at the site throughout the Contracted Period of Maintenance


Support Services

• Software Maintenance Agreements (SMA)– This service is designed to maximize your investment in

Datacard software products. SMAs help ensure that you are working with the most advanced, robust and easy-to-use version of any software package.

– SMAs include:• Unlimited technical phone support• Service packs and software updates• Software upgrades (new versions and product enhancements)• Online database with software drivers, technical tips & FAQs


Support Services

• Depot Repair– Depot repair is a cost-effective way to address desktop

card printers, image capture devices and other equipment with issues that cannot be resolved through technical phone support.

– This service includes:• Equipment repair, replacement and/or refurbishment• All repairs include a 90-day warranty


Support Services

• Customizable support options– Every customer environment is different, so Datacard

offers a wide range of customizable options.• Partial contracts• Preventive maintenance site visits• Specified number of emergency maintenance calls • Operator and administrator certification training• Refresher or customized training• Parts and logistics management• Technical support (phone and online)• Documentation


DatacardSM Global Services

• Datacard is working hard to have the right services offerings, resources and support in place for you. We believe this will result in:

– Successful implementations– Customer satisfaction– Collaborative relationship

These services will ultimately help you make your operation more efficient, responsive and profitable.


Unmatched Talent & Experience

• Datacard Group has more than 35 years of experience helping customers reduce costs, increase productivity and strengthen profitability.

• We make it easy to work with us, and we emphasize a collaborative relationship.

• Most importantly, you are doing much more than purchasing a stand-alone service. Your are making an investment in the long-term profitability of your site.

Datacard Confidential DATACARD SM GLOBAL SERVICES Overview Presentation.

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