IeMBA - KMNT 645 - Day 2 1

data meaning

language

practicevalues

7-Oct-2011

information

IeMBA - KMNT 645 - Day 2 2

what did we do yesterday ?

• types of knowing / knowledge• types of KM project• look at the world through the BM• elements, interaction and pulse of BM• KM focuses on surfacing and managing the

knowledge aspects to be synthesized. It connects to the world via the BM

• (DIKW)

7-Oct-2011

6th IFKAD 2011 3

KM - its past & present

• Larry Prusak - IT, globalization, economics of knowledge• Jay Liebowitz - KM (IT) and the info-management future• Leif Edvinsson IC - accounting, the IC metrics future• knowledge flows - making system work better (K-plumbing)

– firm, industry, region, nation, individual

• Nonaka & Takeuchi 1995 - (a) tacit K, (b) K-generation

18-Jun-2011

IeMBA - KMNT 645 - Day 2 4

interactions & methodology• instances - generalities

• practice - reasoned

• human agency, Murphy’s Law, work-arounds, …

• options, choices, values - aesthetics, style

• intangibles

• ‘knowledge work’

7-Oct-2011

2nd EDEN Seminar on Intangibles & IC 51-Oct-2011

tangiblemeasurable

intangiblenot measured

knownstrategic value ✔

no known strategic value

universe of things known to exist= resources

codification

valuation

beyond ‘assets’ - to intangibles

2nd EDEN Seminar on Intangibles & IC 6

KM’s target - beyond scientific management

• synthesis of causal and agentic ways of knowing

• e.g. interplay of rivalrous and non-rivalrous resources (assets and potentials)

• intangibles are of two very different types - unmeasured assets (ICa) and unrealized potentials (ICp)

• how to control these differing resources ?• unmeasured assets - simply do better,

improve accounting, e.g. churn rate• unrealized potentials - i.e. human agency• entrepreneurial imagination - vision• agentic activities of the people comprising

network that creates value

1-Oct-2011

measured unmeasured

causal asset - TCa ICa

agentic tool - TCp ICp

realized unrealized

6th IFKAD 2011 7

K-generation

18-Jun-2011

human work-effort

6th IFKAD 2011 8

double spiral of a non-zero cost - non-equilibrium world

18-Jun-2011

human agency - making a difference

in the world

IeMBA - KMNT 645 - Day 2 97-Oct-2011

measured unmeasured

causal asset - TCa ICa

agentic tool - TCp ICp

realized unrealized

IeMBA - KMNT 645 - Day 2 10

Penrose’s business model

• management team

• services = f (resources, team’s K)

• rate of growth

• K carry-forward

• extensibility of K

• non-rivalrous (low cost) resource

• KBV versus RBV

7-Oct-2011

IeMBA - KMNT 645 - Day 2 11

KM - again

• management of priced and unpriced assets & capabilities (TCa, TCp, ICa, ICp) and their interaction/s

• relationships - market and non-market

• BM - the firm as a lens on the world

• metrics ?

• strategic layers, time horizons / pulses

• diagnosis, discovery of action options and constraints

• the centrality of the entrepreneurial / strategic imagination

7-Oct-2011