SE423 SPITeam Assignment IData collection

Kittitouch Suteeca

Activities in Process Assessment

Planning

Data collection

DataValidation

Rating Reporting

Data require for evaluating processes within the scope of assessment, and additional information, shall be collected in a manner.

Objective evidence Objective evidence is:

Qualitative or quantitative information, records or statement of fact pertaining to-- The characteristic of an item or service,- The existence and implementation of a

process element; Base on observation, measurement, or

test; Can be verified.

Class of data Data available to an assessor fall

broadly into three classes. Work product/item and their

characteristic; Testimony from performers of the process; Observations of the infrastructure

established for performance of the process.

Data collection techniques Work product/item

Documentation review Testimony

Questionnaires Interviews Group discussion

Observations Feedback sessions Demonstration

Study of Documents Document review is essential as part of

conducting an assessment. Work products/items are key indicators of

process capability. In focus in document review is not on error

detection. You are seeking evidence that the document

is the result of a reasonable process. It address the key issues for the process under

assessment.

Classify work products Establish what generic work product

types the work products within the organization unit belong to. The classification can help with mapping

the product and processes in the organization onto the assessment model

Do not assume a simple identity to the defines work products, even to the names are the same.

Information from interviews Interview with process performers

provide key information about the performance of practices.

Taking notes Objectives;

Remember what was observed Make sense out of information Report accurately

Interview techniques Preparation Questioning Listening Note taking Close the interview

Preparing of the interview

Prepare the interviews. Know what you are looking for.

Prepare the interviewees. Start the interview.

Make the interviewees comfortable.

Objectives and Role for interview Objectives;

Get information. Establish trust and build a relationship.

Key role; Team leader Librarian-note taker Time keeper

Question type-Paraphrasing Activities Who What[type of /cause of /triggers/is in] Why When[do you] How[do you] Show me

Question type-Detailed questions Practices

Be generic Be prepared to explain

Quantify problems How many How often Now or in the past

Questions type- Follow up Questions To get additional information May be yes or no

Conducting the interview Open interview

Explain the process that you are assess Interview

Ask question Ask for information Take note Monitor team and interviewees

Close interview