© 2016 Uptime Institute, LLC

Data Centre Evolution: Driving Change in

2016 - What Does it Mean to you?

Phil Collerton

Managing Director, Uptime Institute EMEA

May 2016

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The Global Data Center Authority

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Stable or shrinking Enterprise IT?

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Hybrid infrastructure models now the

norm

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Where are your current IT assets located?

Estimate percentages:

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A score-based system for

evaluating operations : —Industry-vetted system to assess

data center operations

—Standardizes Quality of Service to end users

—Enables side-by-side comparison of vendor performance

—Provides transparency and assurance to C-level stakeholders

—Over 70 M&O Awarded Sites

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Common Staff-related Deficiencies

Maintenance Indicative of Larger Issues

Management Deficiencies

Operations Shortfalls

Common shortfalls

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Over 70 M&O Awarded Sites

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Review Process • Review performed by Uptime Institute Professional Services

• Vendor neutral

• Delivered onsite by senior professionals with actual data center experience

• Review based on Management and Operations Behaviors

• Validating if the behavior exists

• Determine if behavior is effective

• Pass or fail

• Review method includes

• Reviewing documentation and historical records

• Dialog with data center staff and observing activities in the data center

• Encourages doing it ‘your way’—results oriented (behaviors, not requirements)

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Outcomes• Obtains third-party proof of operations/management quality of service

being provided to the data center owner based on an industry-driven protocol

• Provides consistent delivery practices regardless of location across a portfolio.

• Provides market recognition and ability to compare across sites

• Validates the focus on those items that will most improve the performance of a data center

• Reinforces message of commitment to excellence in operations and uptime

© 2016 Uptime Institute, LLC

Questions?

Phil Collerton, Uptime Institute

pcollerton@uptimeinstitute.com