Data Center Performance Report

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    Section-5Change Management Calls Summary June-2011

    1. Scheduled PM to be performed

    2. VM ware Installation.

    Action

    forNextMonth

    1

    Description Total calls Closedcalls

    Calls inprogress

    Pendingcalls

    Infra 4 1 2 1

    Database 1 1 0 0

    Apps 11 1 6 4

    Total 16 3 8 5

    Changed Tickets

    Tickets logged for Changes in New Server Installationand Network Modification

    ;Summary

    0

    1

    2

    3

    4

    5

    6

    C lo se In p r o gr

    I n f r a

    Databa

    A p p

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    Server Uptime June 2011

    K: Drive restructured successfully

    PRD server was down for three hours due tohardware failure.

    Summ

    ary

    Description May11 June11 July11

    Average Uptimefor all Servers

    with Redundancy

    NIL NIL NIL

    Average Uptimefor all Servers

    without

    Redundancy

    100% 100 99.92

    Monitoring Tool Testing for Datacenter and LinksAction

    forNextMonth

    2

    0

    10

    0

    10

    0

    99.9

    020

    40

    60

    80

    100

    May'11 J une'11 J ul y'11

    W ith Redundancy W ithout Redunda

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    Critical Server Up-time ReportJune 2011

    Microsoft Office

    Excel 97-2003 Worksheet

    HMSI 2F Server Uptime Report

    S.No Planned AchievedApplication

    1 PCPACK - F 99.5% 100%

    2 PCPACK - S 99.5% 100%

    3 MRO 99.5% 100%

    4 Lotus 95% 100%

    5 Internet 95% 100%

    6 P2P Link 99.5% 92.94%

    Total Uptime for Servers 98.80%

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    Network Uptime June-2011

    Airtel MPLS link down due to Last mile problemfor 3.40 hours.

    HCL P2P link down due to Manesar exchangefailure for 12.50 hours.

    Tapukhera 2F Link Down Due to Frequent FiberCuts.

    Summ

    ary

    Description May 11 June 11 July 11

    Average uptimefor Routers

    99.64% 99.26% 99.5%

    Average uptimefor Firewalls

    100% 100% 99.5%

    Average uptimefor Switches

    100% 100% 99.5%

    Airtel Internet Link Up gradation from 2 Mbps to 6Mbps.

    Redundant Link installation for Tapukhera Plant.

    ActionforNextMonth

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    Network Uptime

    95

    96

    97

    98

    99

    100

    M ay'11 June'11 July'11

    Route rs Fire wall Switches Line

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    Internet Link Utilization ReportJune-2011

    5

    TATA

    HCL

    Airtel

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    Let's Build a Smarter Planet IBM08/09/11 6

    Backup Performance WINTEL June-2011

    Backup Tr

    05

    10

    1520

    2530

    35

    1-M ay-

    11

    1-Jun-

    11

    1-Jul-11

    Failed BackupSuccessful Ba

    Description May 11 June11 July11

    Failed Back-ups 00 00 1

    Successful Back-ups

    9 9 9

    Successful Back-ups (%) 9 9 8

    All Backup are Successful for this month, exceptthe backup for DHCP due to OS(VSS) file error.

    Summary

    Planning for 2F backup Strategy and Resources

    CRF for OS reloading/repair has been shared withRohit San for aproval.

    ActionforNextMonth

    6Microsoft Office

    Excel 97-2003 Worksheet

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    Section-8 CustomerAppreciations/Escalations

    Escalations :-

    Appreciation Details Date

    For Physical diagram availability of Datacenter servers by Rohit San 13-04-2011

    Kolkata Audit apreciation by Rupinder San 15-04-2011

    Appreciation for bringing down daily pending calls to lowest (2) 21-04-2011

    Escalation Details Root Cause Action Taken or To BeTaken

    OwnerPlanned

    Closure Date

    NA

    7

    Appreciations:-

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    Performance Report..June, 2011

    Achievements

    PM of IBM, HP Servers and Ironport-Websecurity. New Rack & Switch Installation for Punching Area and cabling through armed cable.

    New Switch Addition in First Floor Rack and Purchase rack for new system.

    Application level PM for Lotus and Mcafee is completed.

    Done DNS Forwarder settings for Globle Web Portal on DNS Server.

    Misses Airtel Internet Link Upgrade from 2 Mbps to 6 Mbps.

    PM of Switches & Routers.

    N: Drive Space merge with lotus Server space on NAS Server.