DATA BOX SYSTEM AS A PART OF CZECH

eGOVERNMENT INFRASTRUCTURE

THE CURRENT STATE AND THE 2020 OUTLOOK

1

Radek Horáček

Head of eGovernment Communication Unit

Ministry of the Interior of the Czech Republic

June 17, 2015

Donostia - San Sebastián

Content

• eGovernment in the Czech Republic: current

situation and key projects

• Data Box – its purpose, principles and statistics

• User interface

• The future of Data Boxes

2

Czech Republic – Overview

3Area: 78,866 km2 / Population: 10,5 mil. / Capital city: Prague

Czech eGovernment:the current status

From 2007 to 2013 were successfully implemented following key projects:

• A system of data boxes as a universal and centrallyguaranteed communication tool to facilitate communicationbetween the public administration and its clients

• Contact points of Public Administration - Czech POINT- as forerunners of the future one-stop-shops

• Public administration portal as a electronic gateway for citizens to public administration (forms, life situations)

• A system of basic registers as a public sector reference data sources

4

Data Box System: The purpose

• To reduce the bureaucracy burden for citizens and companies

• Where possible, to use the electronic delivery instead of a traditional one

• How does it work?

– e-delivery of documents via data boxes is guaranteed

– the data box owner will be notified when receiving a new message;

he can choose the preferred form of notification (SMS, email)

– the message is considered as „received and read“ 10 days after

being sent

5

Data Box: Background and Principles

• A data box is an electronic storage site, intended for delivery of

official documents and for communication with public authority

bodies

• Based on Act No. 300/2008 Coll.

• Data boxes are established and managed by the Ministry of Interior,

operated by the Czech Post

• Data box system is a closed system only for registered users of DB

• A data box is not an e-mail box; it cannot be used for direct

communication with individual clerks, only with the whole office

6

Data Box: Principles (2)

• MANDATORY usage for public administration (PA), legal entities

and legal persons (LP)

• VOLUNTARY for citizens (CIT) and entrepreneurs (ENT)

• Requests are fulfilled by target agenda or document management system

• Use of data boxes:

– G2G – for public authorities compulsory

– G2B, G2C – compulsory communication

– B2G – optional communication

– C2G, G2C – for citizens optional, everyone can choose a way of

communication he likes

– C2B , B2C, C2C, B2B – optional, NOT free of charge, it´s not supposed

to be used as a traditional email communication

7

Government

Business Citizen$$$

$

Data Box System: Operation

• Service provider – the Ministry of Interior as a Central Government body

responsible for the information society. The Ministry of Interior’s primary

role is to manage DATA BOX services and data. We also provide guidelines

and user support.

• Operator – the Czech Post

• Available 24x7 at https://www.mojedatovaschranka.cz or by web services

• Starting date: 1st July 2009

• Architecture design and SW/HW platform

– solution is based on Linux OS, IBM Intel servers, Oracle databases,

Novell e-Directory and open source application servers.

• IS of DB meets all security standards and fulfills requirements of ISO 2700x

8

Data Box: The most important features

• Secure and guaranteed ‘electronic registered delivery service’ – data transmition

between third parties by electronic means

• Provides evidence related to handling of transmitted data, including the proof

of data sending and receiving (e-seal, timestamp)

• Protects transmitted data against the risk of loss, theft, damage and any unauthorized

alterations

• Secure access

• Username and password

• Higher security level ensured by PKI certificate

• Or the one time password (OTP) – Time-based OTP (SMS), or HMAC-Based

One-Time Password (HW or SW)

• Secure identity management approved by non-public registries

• Secure archiving of delivered messages (≤90 days free of charge, 90+ days as a paid

service)

9

Data Box: Integration with other systems

• Users now benefit from wide choice of operating systems and browsers

• Data Box interface is based on pure SOAP architecture (WSDL, web services)

• an API (application programming interface) available to all users without a need

of any registration or approval. API offers full set of web services (sending /

receiving messages etc.)

• Data message format specification (PDF,XML,HTML, DOC, PPT etc.) set by eGov Act

=> this allows any software developer to implement IS DS support / connectivity

to his own solution

• Currently, most of the traffic comes from third party products (connectors), while

IS DS web portal serves the occasional users

10

Data Box: Implementation Milestones

Se

t up

of D

B

July 1, 2009Starting date

2006 2007 2008 2009 2010 2011 2012 20142013

2006-2007Data box among key eGov projects

June 17, 2008eGov Act approved

300/2008 Coll.

January 1, 2010Enabled communication B2C, B2B, C2C

November 11, 2013The first Czech bank made

data boxes available

via e-banking

Techn

ical p

reparatio

n

Legislation preparation

Operational running and development

The „desert-crossing“ period

• Before launching the system: marketing actions

directed by the Ministry of Interior (MoI)

• During operational running: official press release

from the MoI

• Using of Data boxes is obligatory for PA

– all subjects of concern addressed by broad media

campaigns such as TV & radio spots, printed ads,

seminars, web pages and a phone hotline

12

Adoption of Data Box by citizens and companies

• The GOAL – for Citizens & Companies:

sending of messages to PA is free of charge

• Positives: safe electronic communication, easy

to use, saving on postage

• Negatives: messages are stored only during

the limited period of time (90 days)

13

Current Statistics (as of June 10, 2015)

• Total number of data boxes: 655.854

• Number of DB

Public Administration 9.040

Legal Persons 500.504

Citizens 64.480

Entrepreneurs: 81.830

Total number of transactions: 273.981.263

14

M1

Diapositiva 14

M1 MVCR; 12/06/2015

Postal services statistics (2008-2012)

15

Current Statistics - continued• Overview of transactions since 2009 - 2014

• Transactions by different user groups

16

year 2009 2010 2011 2012 2013 2014

type databoxes

Public administration 2 542 287 26 113 730 31 817 987 40 091 679 45 200 218 55 218 447

Legal Persons 46 368 1 325 112 2 827 537 4 649 949 8 044 867 12 969 522

Enterpreuners 5 477 107 641 232 201 621 398 1 467 652 2 341 277

Citizens 3 661 29 756 43 144 62 015 94 243 219 840

Total 2 597 793 27 576 239 34 920 869 45 425 041 54 806 980 70 749 086

User Interface

17

• Information portal - available at http://www.datoveschranky.info

User groups

Available services

User Interface: the First Screen

18

Available at https://www.mojedatovaschranka.cz

User Interface: the Logon Screen

19

Delivered messages

20

User Interface: 3rd party mobile applications

MS OutlookGooglePlay

The Future of Data Boxes

• Supporting new technologies

• Fulfilling all security standards, including cybersecurity requirements

• Planning to implement logon/authentication by notified e-Identity

means (according to the eIDAS regulation)

• Provide for a legal framework to facilitate cross-border recognition

between existing national legal systems related to electronic

registered delivery services (according to eIDAS)

• Data Boxes should be considered as a qualified trust service -

qualified electronic registered delivery service (according to eIDAS)

21

Thank you for your attention!

22

Radek Horáček

Head of eGovernment Communication Unit

eGovernment Department

Ministry of the Interior of the Czech Republic

Radek.horacek@mvcr.cz