Data Analysis through SAP

HANA

TEAM4Solutions Capstone PresentationMichael Chepkwony, Julio Silveira, Mark Ryan Talabis, Hung Tran, Greg Zheng

Team Four Capstone Project

As-Is

Team Four Capstone Project

Problems

• Recalls and patches. E.g. GL3000 recall.• Unscheduled product maintenance.• Expertise required for help desk and internal

sales personnel.• Help desk on-call time.• Executive reports from complaint, product

problems and user feedback analysis.• Enhance product development with

information from complaint management and user feedback.

• Sales and marketing teams visibility on customers complaints , product maintenance and customer feedback

Team Four Capstone Project

Resolutions

• A better analysis of user complaints would have minimized recall impact.

• Analysis of data by the danger probability would help with proactive maintenance.

• Technicians would be able to resolve problems in the field much faster with real time correlated information.

• Help desk and sales expertise would not be necessary if answer for requests could be easily searchable.

• Data from internal sales and field technicians, would help with development of new products and existing products.

• Voice messages and online complaints could be analyzed and correlated.

• Sales would have full visibility of customer problems, complaints and suggestions and how it correlates with product development.

Team Four Capstone Project

Software Architecture

Team Four Capstone Project

Technology

• SAP HANA Database:

• Hybrid structure with two engines within the same DBMS (column based and row based store)

• High data compression • Parallel processing• Calculation engine• Text engine• R integration• ACID requirements

• SAP HANA appliance• SAP HANA studio for modeling and monitoring

Team Four Capstone Project

HANA Appliance

Team4Solutions Capstone Project

Roles

Role ResponsibilityChief Information Officer (CIO)

Gain acceptance from GLOCO senior management for the project, and approve its funding.

Business Unit (BU) Representatives

Identify the BU data to be replicated to HANA

Project Manager Manage the project tasks, guard against scope-creep, provide status reports to CIO, and ensure that the project is completed within the identified budget.

Enterprise Architect Assist with ensuring that the solution remains closely aligned with GLOCO’s IT strategic goals

Business Analyst Assist with the business work-flow of the applicationSoftware Developer Develop the applications required for the projectQuality Assurance Engineer

Ensure that functional testing is performed on the solution prior to deployment to production environment.

Security Architect Perform a Security Risk Assessment on the application and ensure that vulnerabilities are fixed and/or ensure that senior management accepts the risk for unmitigated vulnerabilities.

System Administrator Ensure that the required hardware and operating systems are build to specification. In addition, the administrator with assist with the implementation of Single Sign-On with Microsoft Active Directory.

Network Engineer Ensure that the application is networked to the GLOCO infrastructure.

Database Administrator Identify the database tables to be replicated to HANA, and assist with the implementation

Team Four Capstone Project

Project Milestones

Team Four Capstone Project

Schedule Cost

CoordinationExpertise

RISKS

• Clearly defined project schedule• Methodology based on

iterations of demo/feedback• Daily project tracking and

weekly status reports• Close coordination with GLOCO

PMO

• Detailed assessment of business and IT requirements

• Vetted by GLOCO stakeholders• Thorough analysis of hardware,

software, personnel costs• Estimates considering cost

contingency principles

• Outsourcing to Team 4 partner developers.

• Strong capabilities of project foundational technologies

• Legal contracts and escrow arrangements

• Relevant BU represented in project initiation

• BU representatives with experience in source systems in project team

• Targeted users included in application demos and testing

Project Risks

Team Four Capstone Project

Operation readiness

• Change Management• Application Support and Hardware

Maintenance

Team Four Capstone Project

Solution DEMO