DANVILLE 2013 Crafting a Day Pattern for Students

8/13/2019 DANVILLE 2013 Crafting a Day Pattern for Students

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Lab on Design Thinking in EducationUniversity of Kentucky

[email protected]://dLab.uky.edu

How Might We Establish a

Day Pattern That...Danville High School Workshop

University of Kentucky, March 14, 2013


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Agenda

Welcome

Introduction and Context

Creating What People Need

Empathy Interview

Brainstorming Harvesting the Brainstorm

Prototyping

Plus, Delta, Questions, Ideas

Close

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Your Mission:Understand someone's point of view so you

can design something USEFUL & MEANINGFULfor them.

Start by GAINING EMPATHY.

The Empathetic Interview

TIP 1

Assign the following roles

within your team so thateach person has a clear

purpose visible to the

participant:

One person to lead the

interview

One to two note takers

(note page follows)

Listen and be attentive.

Allow long pauses.

Ask naive questions even

if you are an expert.

Don't correct the

students.

REMEMBER:

The STUDENT is the

expert.

TIP 2

20 minutes

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INTERVIEW GUIDE DANVILLE HIGH SCHOOLCrafting a Day Pattern March 14, 2013 dLab.uky.edu

OPEN SPECIFIC

Start the conversation with simple and specific questions

your participants will feel comfortable answering.You may

want to begin with a compliment and short introduction andthen move on to questions about the students current life. This

is your chance to build rapport with the studentyou are

interviewing and to ask basic questionsthat will help you

understand their overall situation, how they view the school,

and how they view their grade as unique or similar to others in

the school.

GO BROAD

Prompt bigger more general topics that ask the student to thinkabout life, the school, and the future.Ask about their hopes

and dreams for the future, as well as the barriers to

achieving their goals. This is the chance to identify what might

be standing in their way, and what they perceive the real paths

to a better future might be.

PROBE DEEP

Ask deeper questions about your design challenge at hand &

prompt with what if scenarios. The last half of the interview is

the time to ask questions that are focused on your design

challenge. Make sure to ask concrete questions of the

student that will help you define what is and is not

desirable to this person.

EXAMPLEINTERV

IEWG

UIDE OPEN SPECIFIC

What year in school are you in?

How long have you been at your school?

Whats a great thing happening at your school rightnow?

What kinds of things do you think kids in your gradedo differently from kids in other grades?

GO BROAD What are your aspirations for the future?

Why did you choose those? What do you see that could get in the way of achieving

your goals? (Could be anything -- not necessarily

school-related)

PROBE DEEPell the student :We want to figure out how create a

day pattern to help all our students meet the ACT

benchmarks by the end of sophomore year so that

students can explore in their final two years.

In your words, how would you describe your schoolschedule? (ASK WHY DO YOU SAY THAT?)

How should school make you feel, if school were reallyworking for you? (ASK WHY DO YOU SAY THAT?)

What do you wish the adults (parents, teachers,others) knew about what your day is like that they just

dont realize? (ASK WHY DO YOU SAY THAT?)

What changes would you like to see in any part of theschool schedule that would help you succeed?(ASK WHY DO YOU SAY THAT?)

ADD A WHAT-IF SCENARIO e.g.What if we did _________? Would you like that? Whydo you say that?

Adapted from the IDEO HCD Field Guide University of Kentucky Laboratory on Design Thinking in Education


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Interview Notes

NOTES/SKETCHES

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Interview Highlights

THINGS THE STUDENTS SAID OR DID THAT SURPRISEDYOU OR MOST MEMORABLE QUOTES

MAIN THEMES OR LEARNINGS THAT STOOD OUT FORYOU FROM THIS INTERVIEW

THINGS THAT MATTER MOST TO THE STUDENTS

NEW TOPICS OR QUESTIONS TO EXPLORE IN FUTUREINTERVIEWS

5 minutes

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Synthesis: Unpack your observations and SATURATE your team's space(wall or table). Generate several STUDENT CHARACTERISTICS.

Use sticky notes on the wall or table -- then sort them by heading

Write down 3 STUDENT CHARACTERISTICS

for EACH category below: Demographic information -- as much as you can think of Aspirations Sources of motivation Things they need to be able to do to succeed Things they can't stand Things they don't want How they want to feel (empowered, respected, happy, etc.)

10 minutes

Demographics Howtheywanttofeel

Motiva

tions

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SHAREyour thoughts + CAPTUREfeedback.Walk your students through your sticky notes. Explain what you heard them say, ask them ifyou're right, what should be added, what needs to be taken out. Ask them if they buy into thethings you've written on the sticky notes.

New things I've learned about the students and their NEEDS:

TIP

If a student asks:

"Will the day plan have X or Y?"

You say:

"Should it have X or Y?"

REMEMBER: The student is the

expert

Not sure if you uncovered

enough characteristics?

Ask the student to help!

TIP

7 minutes

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Brainstorm Rules

One conversation at a time.

Go for quantity

Headline!

Build on the ideas of others

Encourage wild ideas

Be visual

Stay on topic

Defer judgement - NO blocking

Stanford d.School Bootleg, 2010

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Brainstorm

Generate as manyRADICAL ideas as you can to the following:

Use sticky notes on the wall or your table.Follow the rules for brainstorming.

"How might we

____________________________________

_______________________?"

10 minutes

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Harvesting the Brainstorm

1.

3.

2.

4.

5 minutes

9

Longshot,

butwouldbe

awesome!The

rationalechoice

Mostlikelytodelight

Myfavorite

Name: ________________________________


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4. Prototype! EMPATHY + PROTOTYPING + FEEDBACK

A. Generate a SOLUTION

Write one of your four "harvested"ideas here that you will prototype.

Prototype your big idea!This is your plan, map, scenario, script, blueprint that SHOWS your IDEA(RAPID PROTOTYPING + SHOW DON'T TELL).

Use large chart paper


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Feedback on the Session - Please tear out and hand in

HOWdid it go for you?

+What works... What could be improved...

?Questions... !New ideas...


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Interview Highlights - Student Version

THINGS THAT YOU OR OTHER STUDENTS SAID OR DIDTHAT SURPRISED YOU.

WHAT WAS THE MOST MEMORABLE QUOTE?

WHAT WAS A MAIN THEME OR THEMES THAT STOODOUT FROM YOUR DISCUSSION

(IN THREE BULLETS)

THINGS YOU HEARD THAT MATTER MOST TO STUDENTS

WHAT NEW TOPICS OR QUESTIONS SHOULD ADULTS BEASKING IN THE FUTURE?

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DANVILLE 2013 Crafting a Day Pattern for Students

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