D A N I S H A H M E D K H A N Address: PO Box 30430, Dubai Contact: +971 504995918 | Email: danish2609@gmail.com

M I D - S E N I O R M A N A G E M E N T P R O F I L E

Sales Management ~ Customer Service ~ Operations ~ Team Leadership

Seeking a challenging position with a reputed organization to add further business value

Core Competencies include…

Customer Care Complaint Resolution Resource Allocation Contract Management Process Improvement Training & Development Contract Maintenance/Renewals Workflow Management Team Building & Management

E X E C U T I V E S U M M A R Y

Dynamic industry professional with 10 years of track record of success providing exceptional customer service,

building loyal relationships, providing swift resolution to customer complaints and increasing sales

Sound understanding of complete sales cycle, with expertise in driving sales initiatives, generating leads, acquiring new contracts and identifying opportunities for accelerated growth

Hands-on experience in monitoring the overall functions of processes handled; identifying improvement areas within the team and implementing adequate measures to maximize customer satisfaction level

Skilled in interacting with clients, understanding their requirements and accordingly devising customized solutions, thereby maintaining complete client satisfaction

Efficient team leader & player with excellent communication, presentation and interpersonal skills; expertise in providing necessary training to team members regarding product presentation, contract management and customer handling

Skilled in interfacing with people at various levels in the organization, managing healthy work environment and inculcating bonded teamwork with high work ethics

A C A D E M I C S

Masters in Personnel Management | Pune University | Pursuing Bachelor in Commerce (Accounts & Taxation) | Barkatullah University | 2002 - 2005

K E Y C A R E E R H I G H L I G H T S

Recipient of Customer Service Excellence Awards Recipient of multiple client appreciations for enhancing client satisfaction through qualitative service delivery

across professional career Efficiently completed various customer service trainings Track record of achieving all KRAs and SLAs

P R O F E S S I O N A L E X P E R I E N C E

Assistant Sales Manager : Florida Pest Control Services LLC, Dubai, UAE : Jul 2014 till date

Key Deliverables: Ensuring the successful acquisition of new contracts with expertise. Monitoring the maintenance and renewals of the existing client’s contracts. Managing the resolution of various client disputes and complaints.

Team Leader (Operations) : Homeward Residential India Pvt Ltd, Pune : Jan 2012 - Jan 2013

Key Deliverables: Oversaw the activities of customer services for the foreclosure department. Handled the most crucial set of customers for handling a mortgage process. Efficiently handled the most tenured associates on the Floor. Contributed notably towards team development initiatives resulting in process improvement and training of

freshers. Handled the workflow management initiatives leading to effective resource allocation activities. Ensured active involvement in diversified process audits.

Team Leader (Operations) : CAPITA (Ventura) India Pvt Ltd, Pune, India : Apr 2010 - Oct 2011

Key Deliverables: Monitored the extremely critical processes dealing with the responses to customers’ emails. Liaised with the most tenured team advisors amongst a team of 27. Controlled activities of fresh joiners, ensured their familiarity with company policies, and undertook training

sessions. Contributed significantly towards team development by undertaking initiatives resulting in process improvement

and training of new joiners. Spearheaded effort towards FTE Savings, with active involvement in Process Audits. Ensured adequate Workflow Management by means of effective Resource Allocation activities.

Team Leader (Operations) : American Home Mortgage Servicing Inc. India Pvt Ltd, Pune, India : Jun 2006 to

Oct 2009

Key Deliverables: Managed a team of 15-18 Associates. Sustained a track of Individual and Team Performance initiatives. Assisted the associates by means of Appraisals and various other Performance Parameters.

Customer Care Executive : EXL Services Pvt. Ltd., Pune, India : Sep 2005 to May 2006

Key Deliverables: Provided assistance to customers pertaining to queries related to the Bank and its Products. Managed the existing and new customers while offering them with the most feasible Solutions and Services.

Investment Care Consultant : Bajaj Allianz Life Insurance Co. Ltd, Bhopal, India : Apr 2003 - Mar 2005

Key Deliverables: Spotted and established contacts with Prospective Clients for investing In Life Insurance Products. Identified business requirements of clients and presented them with most appropriate proposals for negotiating

and closing businesses.

P R E V I O U S A S S I G N M E N T

Academy of Educational Excellence Pvt Ltd, Bhopal, India (Apr 2003 – Mar 2005) Public Relations Officer

T R A I N I N G S

Six Sigma Training Phase 1 Organizational Trainings Customer Service / Support Trainings

E X T R A - C U R R I C U L A R

Represented school and college in Cricket and Basket Ball Organized and participated in Quizzes, Debates, and Group Discussions Received several prizes in Athletics during School

P E R S O N A L D O S S I E R

Date of Birth

: 26th September 1983

Languages Known : English, Hindi, and Urdu Interests : Travelling, Numismatics, Sketching, Play-acting

Marital Status Location Preference

: Single : Dubai, Sharjah

Visa Status : Permanent Visa/Company Visa Driving License : Valid UAE Driving License

~ References Available Upon Request ~