D A N I E L L E N E L S O N

276 Alpine Way Phone: 347-277-5348; 718-393-4038Woodbridge, NJ 07095 Email: D.Nelson900@Comcast.Net

Organizational Development Professional with Proven ExperienceFocused, dedicated and goal oriented Human Resources / Organizational Development Professional who is highly organized, has a strong attention to detail and problem solving skills, and who is capable of working with confidential information. Educational knowledge related to human resources management, organizational management, interpersonal communications and an understanding of diversity and other cultures provide a generalized knowledge of organizations, the ability to review and restructure policies, procedures and expenses and assist organizations on all levels. Able to work well both in a team environment and without supervision, lead and motivate cohesive teams in stressful environments, as well as develop productive and strategic business relationships and build team consensus. Thrive in a high pressure fast paced environment and am able to prioritize multiple tasks, adapt to changing situations quickly and work resourcefully under stress and time constraints. Dedicated problem solver who thinks logically, values creativity and cares about people.

Areas of Expertise: Ability to integrate business goals with human resources solutions. Thorough understanding of organizational processes and an ability to restructure and reduce expenses. Strong leadership skills honed through the management of a contract and production unit with 15 staff,

as well as the establishment of auditing practices. Management of Personnel Resources, Vendor Relations, and Auditing and Billing Procedures. In-depth knowledge of fraud detection and prevention; developed a fraud presentation that is currently

being used by departments to detect fraud.

EDUCATION & TRAINING

M.S, Human Resource Management. Long Island University, Brooklyn, NY, 1997B.S, Organizational Management, St. Joseph’s College, Brooklyn, NY, 2000

Certificate, Human Resource Management, St. Joseph’s College

PROFESSIONAL EXPERIENCE

NEW YORK CITY TRANSIT, LONG ISLAND CITY, NY FEB 2007 – PRESENTCONTRACT MANAGER/ TAXI REIMBURSEMENT MANAGER Administrator of a multi-million dollar Access-A-Ride (AAR) contract. Review the contract on a regular

basis to ensure vendor provides goods and services in accordance with the terms and conditions of the contract’s scope of work. Identify any discrepancies and follow up with the vendor to rectify these issues; implement any contract modifications as required.

Review the current process for processing taxi reimbursements and identify areas of improvement. Take steps to restructure how taxi reimbursements are process. Activities included rewriting the Taxi Reimbursement procedure guides and adding new processes; resulting in fewer production errors and reduced production time by 7 days.

Track the number of reimbursement request received and processed monthly and prepare monthly taxi statistical reports. Review / audit the process of taxi reimbursement requests and create new taxi reimbursement procedures that improved the team’s accuracy.

Analyze vendor’s monthly invoices, assess punitive damages, and process payments in a timely and efficient manner.

Track and monitor vendor’s performance through weekly site visits, quarterly progress meetings, and through audits of vendor records and reports. Follow up on any open items, address incoming and outgoing communications, and advise vendor of course of actions to take to rectify any issues.

Manage staff of 15 fulltime employees and provide technical and administrative leadership to the team.

Provide production goals and prepare performance work plans for employees and track results for analysis.

Monitor average cost of taxi trips taken, number of reimbursement requested processed, and total cost of reimbursements processed monthly.

Train staff to detect fraudulent reimbursement requests and assist internal and external investigators with cases of fraud.

Resolve escalated customer complaints issues.

NEW YORK CITY TRANSIT, LONG ISLAND CITY, NY AUG 2005 – FEB 2007PRINCIPAL TRANSPORTATION PLANNER Provided assistance to the contract manager with management of fuel and voucher contracts; identified

any areas that could be improved and recommended alternatives to existing contract processes / procedures. Interacted with various NYCT departments to gather data for reporting and followed up on any outstanding information.

Processed vendor’s monthly invoice for payment. analyzed contracts, adjusted vendor’s price schedule, and prepared various vendor reports.

Monitored available dollars and remaining life of existing contracts to ensure sufficient money and time existed to complete the projects.

OLDER RELEVANT EXPERIENCE

NEW YORK CITY TRANSIT, NEW YORK, NY JAN 2001 – AUG 2005ASSOCIATE STAFF ANALYST

HALM INDUSTRIES, GLEN CLOVE, NY SEP 2000 – DEC 2000HUMAN RESOURCE ADMINISTRATOR

HSBC BANK, NEW YORK, NY OCT 1989 – JUN 2000CREDIT ANALYST

POSITION DETAILS ARE AVAILABLE UPON REQUEST

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project), PeopleSoft, Adobe Professional