DaN BeLL Dedicated and FocusedPM 40014105 DaN BeLL Dedicated and Focused September 2008 Volume 6,...
Transcript of DaN BeLL Dedicated and FocusedPM 40014105 DaN BeLL Dedicated and Focused September 2008 Volume 6,...
PM 4
0014
105
DaN BeLL
Dedicated Focusedand
September 2008Volume 6, Number 6$5.95
www.caspmagazine.com
BRAKING NEWS:THERE’S A CHANGE AT CARQUEST
CARQUEST.ca
What’s so special about these rotors?At CARQUEST, they’re one example of over 1,000 parts that have new competitive pricing, backed-up with
industry leading service and quality. Coverage: British, Domestic, German, Japanese, Korean, Swedish.
We deliver what our customers need: quality parts, competitive prices, knowledgeable people.
12 aia CanadaNews and Events
14 Dan Bell, CarsDedicated and Focused
16 Winter preparationReady for Winter
18 BrakesGetting Them Ready to Face Winter
20 taking the Wraps off hybrids……and Putting on the Safety Gloves
22 antifreeze/Coolant Engine Protection
23 Big Light, small packageThe Use of Silicone in LEDs
24 Vaughan and Bolton AutomotiveFamily Carries On
26 pBL Curtis insuranceNeed Insurance?
28 profitabilityThe Customer Advantage
29 successful Golf tournamentShad’s Does It Again
30 uni-select ontarioGolfi ng for Charity
32 Michel MaheuxAn Aftermarket Industry Champion
34 Direct Fuel injection Fuel Economy With Less Emissions
36 BatteriesComing soon...
38 are You ready? New Winter Tires
40 tenneco ride ’n DriveCheck Out the Ride!
F e a t u r e s
i N e V e r Y i s s u e . . .
14 18 23
24 38 4646
4 editorial Customer Satisfaction
6, 8, 37, 45Around the Industry
10, 11 New Products
45 Advertisers
C oV e r pa G e
We’d like to share one of the world’s best kept secrets.
[ Blue Streak Import Parts ]
Parts for import vehicles
41 Monaco Group New Multi-Location Member for World Automotive and IAPA
42 Lindertech 20086.0 Power Stroke Diesel
46 Garage BusinessKeeping Pace with Technology
2 0 0 8 e V e N t s C a L e N D a rSeptember 3AIA Canada – Manitoba Division Fall Classic Golf Tournament LaSalle, MBÜ www.aiacanada.com
September 4AIA Canada – Atlantic Division Golf Tournament & Banquetfuture inn/Mavericks Steakhouse & Moncton golf & Country Club, Moncton, nB& Steve Thiffault, 506-855-8604Ü [email protected]Ü www.aiacanada.com
September 4AIA Canada – Northern Alberta Div. Rick Gibson Memorial Fall ClassicRaven Crest golf Course, Edmonton, AB& Zara Wishloff, 780-437-4917Ü [email protected]Ü www.aiacanada.com
September 16-17AIA Western Regional ConferenceCoastal Capri hotel, Kelowna, BC& Therese Santostefano 1-800-808-2920, ext. 225Ü [email protected] Ü www.aiacanada.com
We’d like to share one of the world’s best kept secrets.
[ Blue Streak Import Parts ]
Parts for import vehicles
september 2008Contents september 2008
September 19-21Georgian College Auto ShowCanadian Automotive institute, Barrie, on& 705-722-5161Ü [email protected]
s e p t e m b e r 2 0 0 8 C A S P 3
Publisher & Editor Rémy L. Rousseau
Associate Publisher Shirley Brown
Contributing Editors Pierre Bissonnettefrançois CharronÉric DescarriesBrian EarlyMark LemayDavid LipsonDave Redinger
Production Management Valérie St-Cyr [email protected]
Graphic Design Monique Desbiens [email protected]
Revision Shirley Brown
Administration Wendy Allain [email protected] Belleville [email protected]
Circulation Management Sylvain gendron [email protected]
Printer Solisco
Sales Luc Champagne [email protected]
nathalie Plouffe [email protected]
Réjean A. Rousseau [email protected]
garth Vogan [email protected]
Subscriptionone-year: $27.95 Two-year: $49.95 Three-year: $59.95
Published by Publications Rousseau2938, terrasse AbénaquisLongueuil QC, J4M 2B3T : 450-448-2220 f : 450-448-1041 [email protected]
CASP Magazine is dedicated to serving the business inter-ests of the maintenance and repair industry. it is published eight times a year by Publications Rousseau & Associés inc., a member of AiA Canada. Material in CASP may not be reproduced in any form without written consent from the publisher. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent colum-nists. All facts, opinions and statements appearing within this publication are those of the writers and editors them-selves, and are in no way to be construed as statements, positions or endorsements by Publications Rousseau & Associés inc.
Printed in Canada iSSn no. 1710-3924. Publications Mail Agreement no. 40014105. Return un-delivrable Canadian addresses to Publications Rousseau/ Circulation Department, 2938 terrasse Abenaquis, Suite 110, Longueuil QC J4M 2B3
J .D. Power and Associates is one of the sta-
tistics businesses that deal with customer
satisfaction. Recently, they published their
latest report and once again an aftermarket
independent business was ranked number
one. In fact, numbers one, two, and three in
the ‘Customer Satisfaction’ latest report were
aftermarket companies having to do with
repair service and parts.
Through the years Over the years, this has happened frequent-
ly… several automotive aftermarket busi-
nesses have been number one, two, or three!
Now doesn’t that say a whole lot about
how good this industry is! How well they
have performed in the eyes of clients and
consumers—the very people who rated the
service they received from these particular
companies.
Being rated this way must put a very big
feather in the caps of these businesses…
they know they do their best, now it has
been proved by their clients!
Being the ’top three’ this year shows that
those in the aftermarket are proud of what
they do, how they do it, and how well they
perform because their customers say they’re
good. It must be very gratifying to see these
results in print and know how well they did.
And to find out they have done this year
after year!
Customer satisfactionThe study done this year showed that cus-
tomer satisfaction with automotive service
has steadily increased since 2004. Overall
customer satisfaction with vehicle service
providers is determined by examining fi ve
key factors: appointment/check-in, service
advisor, work quality, after-service, and cus-
tomer orientation.
J.D. Power & Associates studies have shown
that over the years different automotive
aftermarket banners have been at the top
of their customer satisfaction reports. This
proves that the industry is doing an excep-
tional job.
Well done!From my point of view, these companies are
to be heartily congratulated for a job very
well done by independent repair shop own-
ers—you’re an exemplary role model for the
industry.
I think that coming out in the top three
spots in a study such as this shows the con-
sumers and clients how well these compa-
nies do their work, and hard work it is, but
they performed exceptionally well and we
are proud of them.
The number one (or two or three) position is
something to ‘crow’ about! Congratulations!
Rémy L. Rousseau [email protected]
Customer satisfaction
Congratulations!
eDitoriaL
Statistics are reported by quite a few companies today and followed by
many people. I’m one of them… especially when it comes to the automo-
tive aftermarket.
fSC Po
SiTion
À REM
PLAC
ER
4 C A S P s e p t e m b e r 2 0 0 8
One Source. One Call. 1.866.650.1700www.ntaautomotive.com
NewTek Advanced Ceramic FormulationNewTek Automotive has a leading reputation in friction development. NewTek offers it’sAdvanced Ceramic Pads designed and formulated to exceed the performance of highpriced OEM or OES pads. With over 800 part numbers available and over 300,000sets in stock, NewTek’s Advanced Ceramic line covers the complete range of OE ceramic pads plus performance upgrade for other non-ceramic application. NewTek isconstantly updating it’s stock to keep up with the latest applications.
All Advanced Ceramic pads are made in Canada with state of the art positive moldtechnology, BEEP tested, chamfered, slotted, shimmed for quiet performance, it hasan advanced low dust formulation, transfer film technology for long rotor life andextraordinary wear and fade resistance.
New Distributor Support ProgramNewTek Automotive welcomes new distributor partnerships. We offer:• Field sales and technical support,• Initial stock inventory specials,• Next day delivery with excellent fill rates,• Valued added incentives with volume rebates.
To find out about NewTek’s partnerships, give us a call.
around T H E I N D U S T R Y
MACS ACtion Honoured MACS ACtion magazine was honoured at the
Automotive Hall of Fame in Dearborn, MI, dur-ing the International Automotive Media Awards’ 17th annual awards luncheon. With six gold medals in the following categories—commen-tary, editorial, regular column, environmental/regulatory and best single issue—MACS ACtion’sin-house staff now holds its 36th offi cial recogni-tion for editorial excellence. www.macsw.org
BIG Store for Small TownThere’s a brand new Canadian Tire, Mark’s
Work Wearhouse Combination Associate Store, now in Waterdown, Ontario
The innovative 53,000 sq. ft. store, located at Clappisons Corners, will stock approximately 50,000 products in a wide range.
For Canadian Tire Associate Dealer Jim Files, who owns and operates the Waterdown store, and Canadian Tire Corporation, this project rep-resents a combined capital investment of over $13 million in the community and the creation of 70 retail positions in the store. Jonathan Ruta is the Automotive Service manager at this new location. He can be see below working on a car in for service.
Restructuring of NGK Spark Plugs’ N.A. Product Department
It’s now one group, announced NGK Spark Plugs, as it restructured its U.S. and Canadian Product Departments. Jeff Desveaux, currently the senior product manager and 11-year after-market veteran, has been named to lead the North American Product Department efforts for both the U.S. and Canadian Aftermarket Divisions.
Desveaux was previously responsible for NGK Spark Plugs Canada’s Product Department, Customer Service, and OES efforts. As N.A. product manager, he will be responsible for the product efforts in both the U.S. and Canada.
Supporting Desveaux is Robert DeBlander, U.S. product manager, and Chris Harrison, Canadian product manager. Their roles are to support and implement the goals of the product department for their respective customers.
“We have a strategic vision that by bringing our U.S. and Canadian product groups togeth-er into one unifi ed team, we can provide new part numbers and up-to-date application cov-erage more quickly,” said Desveaux. “We will explore new product opportunities, respond to frequently changing market conditions and raise our service levels in all areas for our aftermarket distributors.”
GM & Ford Expand Participation in NASTF SDRM
The National Automotive Service Task Force (NASTF) has announced that both GM and Ford have expanded their participation in the Secure Data Release Model (SDRM) to include the release of key codes to registered securi-ty professionals and service technicians in all 50 states. Prior to this announcement, GM and Ford had only provided key code data to users in California.
“The SDRM continues to grow in importance and capability to address the diffi cult issue of access to security information for the automotive service industry,” said Charlie Gorman, NASTF chairman. “This expanded participation by GM and Ford is welcome and an important addition to the body of information made available by all of the OEMs who have been engaged with the SDRM from the beginning.”
The list of those car manufacturers who are participating nationwide in the SDRM also in-cludes Honda, Kia, Land Rover, Nissan, Subaru, Suzuki, Toyota, and Volvo.
For reference, all information on the SDRM is available on the NASTF website at www.nastf.org.
Quebec Wins AIA Division of the Year Award, Manitoba Wins Most Improved
AIA Canada announced that the Quebec Division has won the Division of the Year Award. Divisions are recognized for hold-ing educational and social events,
division executive meetings, scholarship contri-butions, Opportunities Unlimited presentations, and membership growth.
The Quebec Division scored top points in vir-tually all categories: it held regular executive meetings and several educational and social events; contributed to the success of the 2008 Grand Forum; took an active role in government relations and lobbying; fi nanced seven scholar-ships last year; and held several Opportunities Unlimited presentations to attract youth to the industry.
Congratulations to Chairman Mauro Cifelli and his fellow division members: Raymond Savard, Lionel Draws, Jacques Parent, Yvan Domingue, Alan Morris, Magella Boutin, Christopher Lussier, Bert Tardif, Gaëtan Dussault, Denis Brault, Carol Chartrand, Michel Metcalfe, and Jacques Mador.
The Manitoba Division won the Most Improved Division Award. Volunteers were busy last year, coordinating member networking and educa-tional events, as well as Opportunities Unlimited presentations. Their participation in Be Car Care Aware events increased signifi cantly and they funded ten scholarships to help young people achieve their career goals.
Congratulations to Jamie Campbell, 2007 chair of the Manitoba Division, and his volunteers: Glenn Wilson, Tom Kress, Darren Needham, Brent Karr, Murray Emond, Ron Surcon, Steve Petruskavich, Doug Muir, and Charlie Scott.
NAPA Ontario Golf DayA sunny Thursday in July saw 154 golfers take
to the greens at Granite Golf Club in Milton, Ontario. More than 30 supplier sponsors helped make the event the success it was.
A lot of prizes were won that day: Winning team—3M Canada’s Mike Savage, Craig Jalbert, Kirk Bradley, and Dave Hawthorne walked away with the honours. Lisa Brown and Hanna Heuckroth were among the other prize winners.
But the biggest winner was the Canadian Cancer Society, which received $16,000 from the event. In total over the last 5 years, NAPA Ontario has raised $57,000 for the Canadian Cancer Society.Employess of nAPA ontario with a member of the Canadian Cancer Society
6 C A S P s e p t e m b e r 2 0 0 8
Atlantic provincesEastern AutomotiveWarehousingVaughan, David [email protected]
Québec - OntarioVast-Auto DistributionCifelli, [email protected]
Northern OntarioMaslack Supply LimitedVocaturo, [email protected]
ManitobaPiston Ring Service SupplyTennant, [email protected]
SaskatchewanAuto Electric ServiceJaworski, [email protected]
AlbertaCentral Auto Parts Dist. LTDScrivens, [email protected]
Join the Winning Team!
around T H E I N D U S T R Y
Uni-Select Targets the U.S. Market
Uni-Select plans to take advantage of the strong Canadian dollar to expand operations in the United States. The company recently an-nounced a $6.1 million profi t for the fi rst quar-ter of 2008, in comparison to a $5.8 million profi t for the same quarter last year. Gone from $273.2 million to $281.7 million, Uni-Select’s sales show a rise of 3.1% due to acquisitions in the U.S. and the vigorous Canadian dollar. Excluding the impact of the exchange rate fl uc-tuations, the company’s sales have grown near 11%. www.uni-select.com
New Logo for Transit Warehouse Auto Parts Distribution
With the expansion related to the acquisition of a new warehouse and a depot in Toronto, Transit Warehouse Auto Parts Distribution wish-es to enhance its image with the introduction of two new logos, one for Transit and the second one for Top Quality, the trademark. More rep-resentative, the logos give Transit Warehouse a clear, modern, and signifi cant visual identity. www.transitwarehouse.com
Wakefield Canada Appoints Tomalin as Brand Manager, Automotive
Kevin Tomalin has joined Wakefi eld Canada as Brand manager, Automotive respon-sible for the strategic brand development of Castrol lubri-cants in the consumer and professional auto sector.
Reporting to Wakefi eld’s di-rector of marketing, Tomalin will oversee the development and implementa-tion of product marketing programs and pro-motions. Working with vendors and suppliers, he will establish positioning, differentiation, and merchandising solutions to maintain Castrol’s category leadership.
Well qualifi ed for this signifi cant assignment Tomalin bring a strong senior marketing back-ground to the experience with previous experi-ence as the director of marketing for sun desti-nations at Air Canada Vacations, General Mills Canada’s director of marketing.
Grote Named Winner Grote Industries was selected as a winner of
the fourth annual Progressive Manufacturing 50 Awards, sponsored by Managing Automation, for its innovative creation of a world class auto-mated production cell.
Grote needed to accelerate the application of technological innovation through automation. Pricing pressures from off-shore companies pre-sented an opportunity for a change in the tradi-tional manufacturing process.
“Robot and operator teams, in conjunction with innovative process technology, is manda-tory. The customer benefits from a domestic support staff, strong warranty and better part quality,” stated Ed Sitarski, Grote Product and Cost Improvement Engineer.
The Automated Cell is tooled to manufacture a broad range of products and uses Grote’s spe-cially formulated potting that protects against moisture, vibration and corrosion. Many other technological innovations were designed into the cell, including non-contact soldering methods, camera directed robotic potting stations, pro-cess monitoring and layered graphical interfac-ing, plug-and-play stationed welders, and system directed inventory and pack.
Successful Show for Barton Auto
The term Stephen Krieger used this year to describe the Barton Auto Show was “great!” Barton Auto is 55 years old and still growing.
Held at Mohawk College in Hamilton, Ontario, the show took up 15,000 square feet of exhibit space. More than ninety suppliers were on hand with product, galore to show the approximate-ly 1,500 attendees what they had in store for 2008.
A couple of dynamite prizes were up for grabs as well—a 5 minute shopping spree at Fortino’s sponsored by Raybestos and WIX was won by Cino Auto Repair, while a Porsche for the Weekend, sponsored by Federal-Mogul, was won by Attridge Transportation. A trip to the SEMA Show in Las Vegas, sponsored by Uni-Select for their SAX clients, had not been drawn yet.
Dayco’s Bob Rosen won the award for Best Supplier Representative of the Year.
here we see Bob Rosen (red shirt) accepting the award on behalf of Dayco as presented by Mort and Stephen Krieger.
Warehouse Services Awards Presented
Warehouse Services announced the recent win-ners of the NAIT “Highest Overall Achievement Award” for Second Year Automotive Apprentices. This award recognizes the hard work of the sec-ond year automotive apprentices enrolled in the NAIT program. The recent term winners include Denise Lingle and Charles Derksen. Both win-ners receive a certifi cate of achievement, award plaque, and tool set presented from Warehouse Services—a proud sponsor of this award.
Federal-Mogul Producing Powertrain Components in Brazil
Recently, Federal-Mogul started producing pistons from a state-of-the-art manufacturing line at its new Powertrain Energy business seg-ment facility in Araras, Brazil. These pistons were shipped to customers four weeks ahead of schedule.
“We are pleased to provide our customers with this new capacity and product technology,” said Rainer Jueckstock, senior vice president, Powertrain Energy. “New product technology and manufacturing capacity were required to re-spond to market growth and customer programs in Brazil.”
The facility was built to accommodate a high-tech piston line and relocation of the camshaft and valve seats and guides operations. A second piston line is expected to be in operation by the end of 2008.
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MON_80690_CanMap08_P4AC v2.indd 1 6/5/08 3:16:23 PM
NEW
products Splashguards
These new splashguards by RoadSport are universal fi t and cover virtually every applica-tion in just two part numbers. They have many original equipment design features. Rolled edg-es and a contoured plain across the mid-section give the appearance of a 3-dimensional part and it increases its lateral strength to prevent bend-ing at highway speeds. A raised out edge rolls around the fender edge to provide full paint pro-tection and increase the OE appearance. These splashguards are guaranteed never to break.
For more information call 1-800-287-4821, visit www.roadsportinc.com, or call Powerfl ow Products at 416-
398-4916.
New GM Water Pump Holding Tool
This new holding tool from OTC helps tech-nicians save valuable time and is uniquely designed to hold the timing chain in place so
the water pump on GM 2.2L and 2.4L EcoTech motors—found in Chevrolet, Oldsmobile, Pontiac,
and Saturn platforms—can be removed for service without affecting the timing.
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For more information call 1-800-287-4821, visit roadsportinc.com,
398-4916.
New GM Water Pump Holding Tool
nicians save valuable time and is uniquely designed to hold the timing chain in place so
the water pump on GM 2.2L and 2.4L EcoTech motors—found in Chevrolet, Oldsmobile, Pontiac,
and Saturn platforms—can be removed for service without affecting the timing.
By simply removing the water pump access front cover plate and attaching the OTC 6616 holding tool, shop technicians can now change the water pump from the rear of the timing cover housing—without the chain and sprocket moving—thus eliminating the extra labour required to remove the front timing cover and timing chains.
The OTC 6616 holding tool allows easy application regardless of timing chain orientation, services GM vehicles ranging from 2002 to current model years. Its high quality forging designed for years of
proper use makes this tool a great investment for the shop.Contact your OTC representative, call 1-800-533-6127, or visit
www.otctools.com for more information.
Heat Tool CatalogueMaster Appliance Corp. introduces its
new 50th anniversary product catalogue. The 36-page colour catalogue clearly il-lustrates each product with all applicable accessories, and provides detailed descrip-tions, specifi cations, and applications for each tool.
New Products highlighted include the variable temperature Deluxe Varitemp Heat Gun HHhhDeluxe with a versatile pivoting stand and adjustable spring load-ed ergonomic slide handle, Ultratorch Professional Kits featuring Ultratip technology in standard and self-igniting models, Micropro AC Standby Soldering Iron, Multiseal “Crimp-Solder-and-Heat-Seal” Electrical Connectors and Kits, and Thin Wall and Dual Wall adhesive-lined Heat-Shrink Tubing Kits and refi lls. The catalogue also contains help-ful information on heat tool technology, applications and processes.
For your copy of this catalogue and the name of your local distribu-tor, contact Master Appliance Corporation at 1-800-558-9413 or visit Master’s web site at www.masterappliance.com.
Drawer UnitsAdding Rousseau’s drawer units to work stations
effectively organizes the items most often used and also helps to keep workfl ow smooth and productive.
The drawer units are easily attached and available in 9”, 12”, or 15” high units. Each drawer has a 50 lb. capacity and is of-fered in 3”, 6” , 9”, or 12” face heights. The lock or vertical security bar is an added security feature.
Contact Rousseau Metal at 1-866-463-4270 or [email protected]. www.rousseaumetal.com
Seamless VentvisorsAuto Ventshade (AVS), introduced the new Seamless Ventvisors that
provide the same fresh air and cooling benefi ts as the original, but with the style and elegance high-end enthusiasts demand.
These new models attach easily above the vehicle’s win-dows with no tools or drilling, and enable occupants to leave the windows open just enough to let fresh air in while keep-
are universal fi t and cover virtually every applica-tion in just two part numbers. They have many original equipment design features. Rolled edg-es and a contoured plain across the mid-section give the appearance of a 3-dimensional part and it increases its lateral strength to prevent bend-ing at highway speeds. A raised out edge rolls around the fender edge to provide full paint pro-tection and increase the OE appearance. These
attaching the OTC 6616 holding tool, shop technicians can now change the water pump from the rear of the timing cover housing—
proper use makes this tool a great investment for the shop.
www.otctools.com
10 C A S P s e p t e m b e r 2 0 0 8
NEW
products ing rain and debris out. Windows may also be left slightly open when parking. The low-profi le design results in a smooth, unbroken, understated look.
Where appropriate, Seamless Ventvisor kits in-clude a visor for the small third window on certain SUVs/Crossovers. These 6-piece kits are an indus-try fi rst. The fl awless smoke fi nish is enhanced by chrome edging on select models to match original vehicle trim.
Find out more at www.lundinternational.com.
HELLA Driving Lamp Has Styling Choices
Hella introduced two new lamps in their lighting program—the Hella 500F and Hella 700FF.
The 500F is a smart-looking 6.9” round lamp and features a proven light-weight design, stur-dy, shock-proof housing, and a bonded water-resistant lens assembly with an aluminum vapor-coated refl ector for maxi-
mum durability. The 700FF is a 8.6” jumbo-sized lamp designed
to project more lighting power and deliver a more precise beam placement than conventional lamps of the same size. It features a stylish clear glass lens and light weight design. The lamp assembly is made with a sturdy, shock-proof housing, bonded water-resistant lens assembly with aluminum vapor-coated refl ector for maximum durability.
All kits include: (2) Halogen driving beam lamps, (2) protective stone shields, (2) H3 12V/55W Halogen Bulbs, complete, plug-and-play harness, illu-minated switch, 12V relay, and step-by-step mount-
ing instructions.Get in touch with your Hellarepresentative.
Dorman Pump Mounted Driver (PMD)
Dorman introduced the OE Solution’s New-To-The-Aftermarket
GM Pump Mounted Driver (#904-104). The PMD has been improved to prolong its product life. The PMD is designed with higher rated electronics that provide greater circuit board durability. It includes soft potting material that dampens vibration. The Dorman PMD also features an upgraded transistor mount and a silicon enhanced heat transfer pad.
For more information, call 416-521-9979 or go to www.DormanProducts.com.
ing instructions.Get in touch with your representative.
Dorman Pump Mounted Driver (PMD)
Dorman introduced the OE Solution’s New-To-The-Aftermarket
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in all seasons! It cleans numerous parts—fuel injectors, carb jets. It cleans carbon, stabilizes fuels, is an upper cylinder lube, removes moisture in fuel, and is a de-icer. There is a catalogue on all Sea Foam products.
Contact Oskar Enterprises at 416-806-5840 for Sea Foam products.
s e p t e m b e r 2 0 0 8 C A S P 11
AIA Western Regional Conference
Coming up pretty fast is the AIA Western
Regional Conference, “Soaring to New
Heights,” as presented by the BC Division
on September 16 and 17 in Kelowna. A
golf tournament at the Harvest Golf Club
will start the event, with the conference
the next day at the Coast Capri Hotel.
The program was designed specifi cally
to address the issues facing automotive
service providers and jobbers, and will
help your business soar with practical
business sessions and networking oppor-
tunities. The day’s speakers include:
Robert fine, Economic Development Commission for the Central okanagan Regional District, who will present Economic Development in the BC Interior Region
Kevin Rothwell of the Better Business Bureau of Mainland BC will talk about Scams, Credit Card Fraud and How Businesses Can Protect Themselves
Andrew King, DesRosiers Automotive Consultants, will acquaint you with the 2007 Outlook Study
John Watt, Petro-Canada Certigard, and Scott Smith, AiA Canada Motorist Assurance Program, will show you how to Build Tomorrow’s Business with Better Communication Today!
Lloyd Stamm, Automotive Training Standards organization, will talk about BC Apprenticeships
Bruce Murray, Canada Toseki group, will speak about Waterborne Paints issues
Ray Pons, trainer and head Coach at The growth Coach will show 7 Killer Mistakes To Avoid When Wanting To Grow Any Business
Industry Week
Don’t forget you can join AIA Canada
for Industry Week 2008 in Las Vegas in
the Canadian Pavilion (November 4 to
6). When you book your booth space at
AAPEX, you receive:
Prime space in the Canadian Pavilion, includ-ing signage, carpeting, lighting, electrical, and cleaning
floor presence in the main exhibit hall
Pavilion/booth structure set-up/tear down
Subsidized airfare for one employee (50% of cost up to a maximum of $500)
A per diem for one employee (maximum of $200 per day, up to 7 days)
internet access, if required
Prearranged meetings and identifi cation of new markets facilitated through the Trade Commissioners offi ce
The opportunity to participate in a breakfast seminar
A listing in AiA directory/promotion to regis-tered buyers.
And Canada Night on November 4 at
Caesar’s Palace is one of the most an-
ticipated networking events at Industry
Week!
Grey Cup EventsStill on the fun scene is the Grey Cup
Game and AIA Tailgate Party, November
23, at the Olympic Stadium in Montreal,
QC. A limited number of tickets for the
pre-game party is still available—an ideal
way to network with your customers and
partners before the big event.
aia Canada
News and EventsThis month’s AIA Canada column has a lot of information in it—events
coming up, reports from divisions, and news items.
Shirley Brown [email protected]
The Quebec Division is also hosting a
gala evening paying tribute to it’s indus-
try’s pioneers on November 20, also in
Montreal.
Additional newsSome great news from the Manitoba
Division—it raised $7,000 for Children’s
Camps through their June golf tourna-
ment. This allowed underprivileged chil-
dren to attend summer camp. This annual
event is positively impacting kids and
their families plus building strong part-
nerships between the Manitoba Division
and its community.
Members of Parliament and AIA members
are invited to a cocktail reception on
Parliament Hill, October 20. The event will
highlight issues facing aftermarket com-
panies and the initiatives that keep our
industry moving forward. Opportunities
are available for companies to showcase
the aftermarket’s successes in key areas
such as innovation, technology, and skills
development.
AIA’s Annual General Meeting/Festive
Dinner on December 3 will take place
in the Humber Room of the Old Mill in
Etobicoke, ON from 4 to 6 pm. Cocktails
and dinner follow. The featured speaker
to wrap up the evening will be Linwood
Barclay. Grote Industries’ Brad Morris and
the Governance Review Task Force will
present the governance review fi ndings
and offer details for the suggested re-
structuring of AIA’s legislation.
From August 31, 2008, placards and labels
displayed on a means of containment
transporting dangerous goods included
in Class 2.3, Toxic Gases, and Class 6.1,
Toxic Substances, must be those required
by the TDG Regulations. Description re-
quirements will be modifi ed for danger-
ous goods transported from the United
States to Canada or passing through
Canada. Visit www.tc.gc.ca/tdg/clear/
overview.htm to fi nd out more.
www.aiacanada.com
12 C A S P s e p t e m b e r 2 0 0 8
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P R O F I L E
very different industry today, it’s the peo-
ple who are committed to move along
with it who’ll always be successful.
“The challenges our industry still faces
include the overall lack of appreciation of
the level of technical skills today’s techni-
cians have, and the career opportunities
our industry can offer young people with
those skills. The education system as a
whole needs to get a better understand-
ing of skilled trades,” says Dan.
“To get the smart kids with the sharp
minds we need, our industry competes
against all other professional occupa-
tions. They need to know we’ve broken
down barriers and continue to do so.
Gender means nothing—women can do
Shirley Brown [email protected]
D an would like to shape young
minds and see more of them
in the automotive industry.
“Absolutely! In this country, our wealth is
our youth—it’s what makes and keeps us
competitive. Our future is in the young
people—you have to get them moti-
vated and interested.” And this is some-
thing Dan, the president of the Canadian
Automotive Repair and Service (CARS)
Council, does—extremely well!
Dan’s lifelong interest in cars predates
his fi rst job at the age of 13, which was,
as he puts it, “working in a service sta-
tion when service stations still offered
service! In those days the station of-
fered tire changing, did mufflers, fixed
fl ats, shocks, water pumps, and cooling
system problems.” For Dan, a general
maintenance garage was a good place
to start learning about the business. He
enjoyed taking automotive courses in
high school and apprenticed to earn his
Automotive Technician Class A Certifi cate
of Qualifi cation. He topped this off with
a “certifi cate to work on heavy trucks—a
diesel endorsement to the Class A quali-
fi cation, only awarded to Class A techs
who complete additional training and
pass an exam. You had to prove you had
experience in the truck repair sector. ”
Dan served his automotive machine
shop apprenticeship, rebuilding en-
gines at his father’s shop, earning an
Automotive Machinist Certifi cate of
Qualifi cation. After a few years at his
family’s shop, working and helping
to manage the business, Dan decided
to follow his dream—teaching high
school. Armed with a University of
Toronto teaching certifi cate, he be-
gan teaching at Bracebridge High
School, then accepted an offer to
become an automotive teacher
at Centennial College. His subse-
quent position as administrator with the
Continuing Education and Apprenticeship
Programs, allowed him to further share
his passion for the industry with young
people. From Centennial College, Dan
went to the CARS Council in 1992 and
has been there ever since.
Passion for training “Although the industry has certainly
changed since I was in it, I still believe
it’s a very good trade to be in, offering
great opportunities—and I still have a
passion for the training it requires. The
‘mechanic’s’ job in earlier years involved
a lot of hands-on technical skill. Today’s
technician has to be a highly skilled pro-
fessional—strong in math, physics, and
computer work to be successful. In this
Dan Bell is an interesting man: dedicated,
passionate, focused, humourous, professional,
a teacher. He is committed to training those in the
automotive industry to the highest level.
Dan Bell, Cars
Dedicated and Focused Pho
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“Dan has been an unrelenting champion of training in the Canadian automotive industry for the past several decades. over the years, Dan and his team at Cars have introduced innovative training tools and technol-ogies that have allowed our members from coast to coast to tap into his training programs in a cost-effect-ive manner. he has built a solid training institution in Cars and he has done it by building trust and relation-ships with senior industry and government offi cials.” – Marc Brazeau, president of aia Canada
14 C A S P s e p t e m b e r 2 0 0 8
P R O F I L E
this work just as well
as men. At the same
time, to stay attrac-
tive, it’s important
for us to foster an in-
dustry culture com-
mitted to lifelong
learning, to keeping
up-to-date with tech-
nology!
CARS“CARS is doing its
part to ensure that
industry can keep up
with the latest tech-
nology. In the be-
ginning, CARS used
traditional delivery
methods working
with contract train-
ers/training institutions across Canada.
Every type of training has its strengths
and weaknesses. I love traditional training
for the way it brings the instructor and
pupil together, but given the way our pop-
ulation is spread out, it’s diffi cult to get
people together for affordable training in
all locations. Also technicians don’t want
to go for hours of evening training after
a good day’s work. Nor is it economical
or feasible for an employer to shut down
his business for two days for training ses-
sions.”
Dan continued, “So we looked for another
way to reach industry professionals. Our
Interactive Distance Learning was fairly
effective at delivering courses via satel-
lite. Techs were able to watch training
programs broadcast to their own work-
place. Having to broadcast at the same
time daily was one of the few drawbacks.
You could lose half your audience just
because programs run in Central Canada
at 12 o’clock would run considerably ear-
lier/later in other parts of the country.
Internet training“Technology has now evolved to allow
us an Internet platform for the same full
motion video, the same caliber of train-
ing material. Individual technicians, with
an ordinary computer and access to high
speed hookup, can view these shows
from anywhere in Canada at their own
convenience. Every week there are new
two-hour training modules, nothing is
stale-dated—the information is constant-
ly changing. Our computerized track-
ing shows that people are on our CARS
OnDemand site 24/7 for training—it’s
amazing and I’m really excited about it!
I still believe a hands-on training environ-
ment is the ideal—this is the next best
thing when hands-on isn’t possible. CARS
training can now go anywhere in Canada
at any time of the day in both languages.
The CARS OnDemand team consists of
experienced technicians, who research/
produce the material, and industry in-
structors. They draw on their experience
with all makes/models of vehicles to con-
stantly update the technological informa-
tion. CARS OnDemand is a great project
and we’re thankful for the support of the
Federal Government in developing new
courses and new materials.
“We’re on the money just about all the
time with the training we draw up be-
cause CARS turns to practitioners, who
work in the day-to-day reality of the in-
dustry, to ask them what their challenges
are; what they need. Based on their re-
sponses, we put together a syllabus of
material we take back to them for ap-
proval. It doesn’t go on the Internet as
training for the technicians until every-
one agrees.”
Challenging futureWhen asked about his vision of the af-
termarket’s future, Dan says, “Although
heretofore unheard of new technologies
are pending, I don’t think industry pro-
fessionals need fear the interesting chal-
lenges they’ll be facing. On the manufac-
turing side, we’ll see changes in the car
park, driven by things that weren’t really
of any concern 20 years ago—the econo-
my, safety, environmental issues, and fuel!
The industry has faced challenges before
and come out on top. I believe it’s in a
prime position to adjust and will succeed
once again. Remember, we’re moving fur-
ther away from being a repair industry
and much closer to being a preventative
maintenance industry.”
at the aia aCe Conference, Dan was the winner of the Distinguished service award—and rightly so! he has put his heart and soul into the industry over the last 45 years and the training necessary for professional technicians. “Dan has dedicated an incredible amount of energy to ensuring that our industry has access to cost effective training and education, which is imperative to the growth and prosperity of the automotive aftermarket in Canada. he’s the ideal candidate for the after-market industry’s most prestigious award,” stated Larry raymond, aia chairperson.
Pho
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“the auto industry never stands still and the development of advanced technologies to address new environmental and safety challenges has never progressed at such a high rate of speed. Just like the quick pace of today’s automotive technology revolution, the service and repair industry and the technicians that are its foundation must constantly stay ahead of the learning curve—a technician’s learning and understanding must evolve like the technology itself: quickly, effi ciently, comprehensively, reliably. Dan Bell’s contribution to the ongoing upgrading of technicians’ skills has been absolutely remark-able. right from the get-go, in his early days with Cars, he understood the word ‘relevance’ in terms of necessary knowledge and program delivery that makes sense for today’s technicians. and he has shown unique ingenuity and resourcefulness in en-suring that technicians get what they need, as they need it. these are exciting times as far as automotive technology goes and there is no doubt in my mind that repair and service technicians will be, and are, better positioned for the future because of the efforts of Cars Council under Dan’s direction.”
– Mark Nantais, president of the Canadian Vehicle Manufacturers’ association
s e p t e m b e r 2 0 0 8 C A S P 15
I don’t think it’s law in every prov-
ince, but in Quebec, winter tires are
required now from December 15 right
through to March 15. Snow tires are a
good idea and could be the saving grace
in some bad situations. You must be sure
to put on the correct size and type for
your customer’s vehicle. Make sure the
size of the tire being installed is the same
as the one that is found on the sticker of
the door pillar—usually the driver’s door.
While you’re putting on the snow tires,
you should also check the suspension—
ball joints, shocks, etc., see if the vehicle
needs an alignment. Don’t overlook the
struts, especially the upper pivots—the
strut mount. These fi xtures can become
seized up especially after the vehicle is
fi ve to six years old. With power steering,
you don’t really notice it but it is harder
to steer. Since most vehicles now have
independent suspension, don’t forget to
check the rear suspension.
Check ALL the brakes While the tires are off the vehicle, it
would be the perfect time to check the
brakes… on all four wheels. An item
that is sometimes ignored is the parking
brake—make sure the cables are free,
that it is working correctly. In most of
the vehicles of today, the auto adjustment
for rear brakes works with the parking
brake. If your customer doesn’t use the
parking brake, the brakes do not auto-
matically adjust in the rear. This makes
the front brakes wear out faster!
After performing a load test on the bat-
tery, you may want to take a look at the
posts to see that they are not corroded
with ‘green stuff.’ Belts are often over-
looked, but they certainly need to be
checked for cracks and wear. They are
expensive to replace but a necessity.
Wiper bladesWiper blades are something else that
need to be looked at for wear. With the
way windshields are now designed,
winter blades are a thing of the past on
newer vehicles. The majority of wipers
are now plastic and very durable—they
don’t freeze—but the blade can crack.
On the other hand, if your client has a
vehicle with a fl at windshield, a winter
blade is good to have. This is especially
important if they are in an area where
there is a lot of snow and ice.
The new oils Another item to check is the thermostat
to see that it is operating at the correct
temperature. Be sure to check up on
the oil as well. As you know, no longer
is there a ‘winter/summer’ oil. The oil
specifi ed for today’s vehicles, like a 3L
engine, is 5W20 although most vehicles
run 5W30. The 5W20 is recommended
because in a 3L engine, there are two
camshafts which are on top of the heads.
The oil starts fl owing from the oil pan
and must be up to the camshafts in sec-
onds, thus the thin oil (5W20) is used.
Older vehicles also do not need ‘winter’
oil anymore.
Don’t forget to check out the transmis-
sion oil… it usually needs to be changed
at 50,000 km, but check the manufactur-
er’s specifi cations. Be sure to check the
differential oil as well.
We’ve gone around the vehicle and pretty
much looked at getting it ready for win-
ter service. I didn’t mention antifreeze as
we did that in the last issue. Just be sure
your client’s vehicle is ready for safe win-
ter driving.
Pierre Bissonnette [email protected]
Pierre Bissonnette is the technical instructor for federal-Mogul and holds a teaching certifi cate in andragogy – which is the art and science of helping adults, whose general education has been cut short, in their learning process.
Winter preparation
Ready for WinterIt’s never too early to start thinking about the cold time of the year heading our
way. Your customers’ vehicles need some TLC to get through the winter season.
16 C A S P s e p t e m b e r 2 0 0 8
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Redemption certificate must be received by 10/31/08. One rebate check per household address. Void where prohibited. Valid in the U.S. and Canada only.
* When consumers visit their local participating auto parts store and buy any combination of Wagner ThermoQuiet® or Wagner EDGE™ front and/or rear brake pads/shoes, they can get up to $30 cash back ($15 front set or $15 rear set).
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or
©2008 Federal-Mogul Corporation, Southfield, MI 48033
Black
PMS 286
100c60m6k
White
08-FWB-174 TQ CDN Ad_Eng_CASP_0813.indd 1 8/13/08 5:40:38 PM
Brakes
Getting Them Ready to Face WinterAll vehicle and brake parts manufacturers are in agreement—mainly due to our climate, the braking system
and its components must be checked at least once a year, preferably before winter. Benefi ts derived are
advantageous for the customer as well as for the service provider.
François Charron [email protected]çois Charron [email protected]
Road TestGeneral fall inspection should always in-
clude a road test in order to determine
the vehicle’s overall condition. Few driv-
ers notice a noise or abnormal behaviour
from their vehicle. Taking the wheel will
help you pinpoint a problem relevant to
the braking system.
Low or mushy brake pedal A mushy brake pedal may be caused by
a brake liquid leak, worn wheel cylinder
cups, or master cylinder. A low pedal is
caused by an improper brake shoe ad-
justment or parking brake, often neglect-
ed. During the inspection, also check the
thickness of the rear wheel brake drums.
Spongy pedalThere’s a good chance that air got into
the hydraulic lines. You’ll have to check
all fl exibles, fi ttings, and hydraulic com-
ponents: master cylinder, brake pistons,
and wheel cylinders.
Hard pedalIf there’s a leak in the power brake unit
or if its diaphram is defective, you’ll have
no power brake assist and braking will
be greatly reduced. On diesel engines, the
problem may be with its vacuum pump.
The vehicle is pulling to one sideMany things may be the cause of this
phenomenon if it derives from the brak-
ing system—locked brake pistons or
cylinders, brake liquid on
shoes or pads, mechanical
parts that are refraining the
components’ normal move-
ment. Totally worn brakes
may also bring on this prob-
lem.
Brake noiseYour professional experi-
ence will surely help you
identify the source based on
the noise you hear. Squeals
are often linked to poorly
adjusted or low quality parts. This prob-
lem is often cured by inserting spacers
or stick-ons included when you purchase
replacement parts.
Locking wheels We often use this somewhat risky tech-
nique to check if brake effi ciency is the
same on all four wheels. You have to
push hard on the brake pedal and check
tire skid marks which should all be the
same. This is impossible to carry out if
the vehicle is equipped with ABS brakes.
You’ll be feeling the pedal’s pulsation in-
stead, indicating the antiskid system is
functioning normally.
Jumping pedalThis could come either from
the front or back. Apply the
parking brake while the ve-
hicle is moving. If you feel
a vibration in the floor, the
brake drums may be out-of-
round. If the vibration comes
from the front, you’ll feel it
in the steering wheel.
Don’t forget to take notes so
that when you return to the shop, your
observations can be compiled on the
worksheet after having explained every-
thing to the customer.
TRAn
SLAT
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iTS
oRi
gin
AL f
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ARC-
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Taking the wheel will
help you pinpoint
any problems in the
braking system.
18 C A S P s e p t e m b e r 2 0 0 8
TRAn
SLAT
ED f
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iTS
oRi
gin
AL f
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Ch B
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ARC-
ALAi
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with more durable anti-wear additives that stay in oil longer. valvo l ine.com/synpower
© 2008, Ashland Canada Corp.
Client: Valvoline CanadaDate: Aug 12, 2008Operator: WPRev #: 1
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VALVOLINE_4582_CASP_Ad
Colours
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Production Manager ___________
Studio Artist __________________
Proofread by _________________
Spell check 07/04/08
Image Production 07/04/08
A P P R O V A L S
T hanks to the proactive approach to
HR planning and training promoted
by industry advisors on the Canadian
Automotive Repair and Service (CARS)
Council’s advisory committee, today’s
technicians can get a sneak peak preview
on the CARS OnDemand training site
of the technology they will be asked to
repair in the near future.
Today’s technological innovations
rolling off the assembly fl oor are
the shop fl oor’s repair challenge
two to four years down the road,
when wear and tear comes into
play, and warranties start to ex-
pire. In creating the 24 curricu-
la for Advanced Technology II,
CARS looked at many of the safety
and convenience options appearing on
the latest manufacturer’s models. These
largely electronically controlled features
include: crash avoidance systems, power
lift gates, as well as advanced lighting sys-
tems that track around the corner.
First out of the gate—trainers get preview of hybrid trainingEarlier this year, more than 270 motive
power instructors from 52 different col-
leges participated in CARS ‘train the
trainer’ sessions designed to bring in-
structors up to speed on the workings
of various hybrid vehicles. Participant ex-
pectations going into the course varied
with their level of familiarity with hybrid
technology. “They know that these vehi-
cles haven’t failed, that the technology is
here to stay,” says Dave Vollmer, the CARS
instructor for the English workshops.
Instructors were primarily looking for
“confi rmation of the manufacturer’s in-
formation that’s out there.” Many attend-
ees had researched hybrids, but wanted
additional details on “how things work
inside of modules and components and
the strategy behind why manufacturers
set things up to work a certain way,” says
Vollmer. This level of detail helps instruc-
tors teach hybrid technology to current
and future technicians, whereas techni-
cians themselves are more interested in
the diagnostic and servicing tools.
At the explicit request of industry advi-
sors, the fi rst fi ve training modules put
considerable emphasis on the safety
aspects of handling hybrid vehicles.
Vollmer found this useful in addressing
the mind set that hybrid vehicles neces-
sarily pose greater risks of injury. “No one
has been injured to date,” says Vollmer.
Nor should there be injuries in the near
future, provided that trainers and techni-
cians “follow the manufacturers’ service
information to the letter. Manufacturers
go to great lengths to make sure that no
one is injured.”
Where the trainer’s trainer goes for trainingVollmer prepared for the English work-
shops by spending two-three hundred
hours learning about hybrid technology,
participating in two weeks of hands-on
instructions in leading edge technolo-
gies. He topped that up with additional
reading on the vehicles, proper protec-
tive equipment and procedures. “We’re
most fortunate to have an instructor like
Dave Vollmer working us,” says CARS
OnDemand manager Linda Brown. “He
deserves to be very proud that he is up
to date on the latest technology.”
Training for allFor industry professionals who want to
get a sneak preview of hybrid technology
before it fi nds its way to the shop fl oor,
CARS is now offering 24/7 access to the
following 5 Hybrid Technologies Training
modules through CARS OnDemand at
www.cars-council.ca.
taking the Wraps off hybrids…
…and Putting on the Safety GlovesToday’s motive power industry is abuzz with talk of the explosion of new technologies soon to affect repair
and service shops. With so much new information coming out, where can industry professionals turn for
reliable information?
By: The CARS Council www.cars-council.ca
when wear and tear comes into
play, and warranties start to ex-
pire. In creating the 24 curricu-
la for
Hybrid Technologies Training modules
1. Safety
2. Components and operation
3. Toyota hybrids
4. general Motors BAS hybrid Systems
5. honda hybrid Systems
Several fREE sample training modules are available at www.cars-council.ca/ondemandDemo.aspx.
• Take a few minutes for Safety—plan your work.• Use Personal Protective Equipment, including
Class ‘o’ safety gloves rated up to 1,000 V.• Check your safety gloves EVERY time.• Do NOT wear rings, bracelets, watches, or any conductor.• Do not use aerosols around live high voltage systems.• Do not use cell phones around live high voltage systems.• Use approved equipment and tools.• Never ASSUME something is discharged.• Follow published Disable/Reconnect procedures.• Stop—Think—Test (verify).• NEVER work alone.
Safety Summary(taken from the hybrid Technologies – Safety 1 curriculum)
20 C A S P s e p t e m b e r 2 0 0 8
Safety Summary (taken from the hybrid Technologies – Safety 1 curriculum) Atlas Tire Wholesale Inc.
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antifreeze/Coolant
Engine ProtectionAn automotive engine in today’s vehicles still needs a good antifreeze/coolant. This fl uid—which serves a
dual role—is necessary for effi cient, safe motoring in any type of climate.
A ntifreeze/coolant could be called a
preventative measure as it inhibits
an engine from boiling over at high op-
erating temperatures and from freezing
in very cold weather. You shouldn’t use
straight antifreeze in a cooling system of
your customer’s vehicle—the mixture is
usually 50% antifreeze + 50% water, but
check the owner’s manual for the right
one. Ethylene glycol (EG) is the liquid
most used as a coolant today and some
automakers might recommend a 50-60%
EG concentration in the system to pro-
vide the best boil-over/freeze protection.
Sometimes antifreeze/coolant manufac-
turers add inhibitors to the EG. They will
also protect damaging metal collapse and
unwanted fluid and thus facilitate the
coolant to remain in the vehicle longer.
EG never wears out, but inhibitors will.
Keeping its cool The goal of the cooling system’s parts is
to move coolant around the engine so it
can absorb and disperse heat. In order to
do this, the coolant in the radiator actu-
ally raises the boiling point of the wa-
ter, thus allowing it to transfer more heat
away from the engine and ensure cooler
running. In order to keep antifreeze/
coolant working resourcefully, automak-
ers advise that you fl ush your customer’s
cooling system every so often, and then
replace the used coolant with a 50/50
combination of fresh coolant and water.
Antifreeze/coolant, working with cool-
ing system hoses, protects all the metal
parts from rust and corrosion. Nor does
it harm the plastic coolant reservoir. This
reservoir is for expansion purposes when
the engine gets too hot and recovers
the liquid instead of it spilling onto the
ground. When the engine cools down,
the vacuum produced in the upper part
of the radiator sucks the liquid back in.
The environmentDisposal of used antifreeze/coolant must
be done properly to protect the environ-
ment. Because there’s typical corrosion
in the cooling system, there’ll likely be
some corroded heavy metal residue in
the used liquid. This could create an en-
vironmental threat if you don’t deal with
it correctly. You need to check your spe-
cifi c community’s rules for the correct
dispersal method. Recycling looks to be
the most durable result for antifreeze/
coolant and its container.
Safety pointsIf you happen to spill antifreeze/coolant
when fi lling the chamber, wipe it up—
the fl uid is very toxic to animals. If in-
gested, it’s very harmful, even in small
doses, to children and animals. You also
need to use the correct antifreeze/cool-
ant for your customer’s vehicle and
weather conditions in that area. Check
the manual.
A couple of other relevant points: don’t
mix Extended Life Antifreeze/Coolant
with traditional coolant, as they’re incom-
patible. Corrosion inhibitors will fall out
of the coolant and cause chemical insta-
bility. Don’t use straight coolant because
it will freeze—it only goes to -13°C.
Auto manufacturers have a guideline to
follow in replacing the coolant fl uid. If
there isn’t one and you’re using a tradi-
tional coolant, change every two years.
It’s important to check the system at least
twice a year. If the antifreeze/coolant is
dirty, cloudy, or full of particles, the sys-
tem should be drained, fl ushed, cleaned,
and refi lled with a prediluted good qual-
ity coolant. You should also determine
the reason for the bad condition of the
coolant.
Check out www.valvoline.com, www.
recochem.com, www.honeywell.com or
the sites of any other antifreeze/coolant
manufacturers. There’s quite a bit of in-
formation on them about antifreeze/cool-
ant and some great charts that clearly
show what antifreeze/coolant is good for
what make, year and model of vehicle.
22 C A S P s e p t e m b e r 2 0 0 8
S ilicon is a raw material and is one of
the most common elements in the
universe. It is the second most abundant
material in the earth’s crust. Silicones are
products based on silicon compounds.
Temperature testLEDs have a long life span, but they are
susceptible to high temperatures. Because
they already run using high amounts of
heat, exposure to hot climates can dam-
age the lights. Silicones perform well
under high UV exposure. “Basically the
advantage of silicone is that it can handle
high temperature and high amounts of
light energy,” says Nelson. “One of the
things with an LED is that it’s a point
source light, when you think of an incan-
descent bulb in your house, that’s a big
area that’s putting out certain amount of
light. When you have an LED, it’s a very
small point where that light is coming
from. It’s a whole lot of light energy com-
ing from that one source. Sometimes the
thermoplastics have problems standing
up to that high amount of light energy
going through them. Over time they start
to degrade, and the silicones don’t have
that issue. They don’t degrade in the long
term presence of high light energy trans-
mission.”
Price and moldingSilicon can also increase light output and
improve lumen maintenance, according
to Dow Corning. It is commonly used
for lenses in LEDs, but its use in mold-
ing optics is new. “There are two main
issues,” says Nelson. “One is the price of
the material. Silicone is always a little
more expensive than plastics. That’s one
of the things our company is working
on right now, we’ve come up with for-
mulations for optical materials, now we
are working on making
those cost competitive
for the market place. The
other issue is that optical
silicones don’t mold sim-
ilar to any other mate-
rial. They aren’t injection
molded similar to ther-
mal plastics, they don’t
mold like liquid silicone
rubber that is used for
things like baby bottle nipples and things
like that. In our labs we’ve purchased
our own injection molding machine and
we’re developing that process right now.
We’re showing that they’re certainly cost
competitive to mold and it’s not a ter-
ribly diffi cult process, the issue is that it’s
just a different process.”
Big Light, small package
The Use of Silicone in LEDsMove over thermoplastics. Jonathan Nelson, sales development engineer at
the Dow Corning Corporation, explains why silicone based materials are practical
options for encapsulates and lenses in High Brightness Light Emitting Diode (HBLED) automotive lights.
David Lipson [email protected]
Jonathan nelson, sales de-velopment engineer at the Dow Corning Corporation
CASP Magazine is a media partner to IQPC – International Quality and Productivity Center.
s e p t e m b e r 2 0 0 8 C A S P 23
J ohn DiBiase is carrying on the busi-
ness his father-in-law started, and
has indeed branched out into another
store—Bolton Auto Parts came into be-
ing in 2007 as DiBiase felt it was time
to expand. After searching for just the
right place, he chose the fast-growing
community of Bolton, Ontario. DiBiase
is the sales manager for both locations
as well as managing the Bolton location.
Both stores are a good size—Vaughan is
17,000 sq. ft. and Bolton encompasses
5,500 sq. ft. “We had a machine shop at
the Vaughan location but it has since
been closed. Now we’re strictly all auto
parts,” states DiBiase. “We have a good
number of employees as well—Vaughan
has 23 and Bolton has 10.”
Customers are friendsWhen asked about being successful,
DiBiase told CASP that they treat their
customers as friends and many good rela-
tionships have started because of the busi-
ness. “I treat my customers as friends… if
I see that someone else has a better deal
than I can do, I will let the
customer know. I’m honest
and upfront with them—
we have to take care of our
own. In our businesses, our
biggest attribute is our em-
ployees. I believe we have
the best counterpeople
and offi ce staff there is to be had. We’ve
had very little staff turnover in our years
in business. We’ve been very lucky.
“Our counterpeople go out of their way
for the customer—they find them the
required part no matter what. The cred-
its are done quickly; we don’t make our
clients wait. We send out surveys to see
how we can improve our service; we
have BBQs just for our customers to tell
them how we appreciate them and little
things add up. More than half our custom-
ers have been with us since we opened
our doors. That means a lot to us!”
Long time member of Uni-SelectVaughan Auto has been associated with
Uni-Select since the day they opened
their doors and now Bolton Auto has
joined as well. “Uni-Select has certainly
helped us grow by giving us access to
numerous manufacturers plus more and
different brands and products. If we have
a problem, we know who to call and any
issues or opportunities get taken care of
promptly. Uni-Select has always helped us
with inventory as well. When we started
up Bolton, they had excellent support
and stocking programs in the matter of
inventory.
“It means a lot to belong to the Uni-Select
network. You can go to one warehouse
for most of your products; if you have an
obstacle to overcome, they will help out;
Vaughan and Bolton automotive
Family Carries OnVaughan Auto is an ‘all in the family’ business
created by Gino D’Antonio. It opened in 1989,
and the family still operates this store. They have
since expanded into another location.
A D V E R T O R I A L Shirley Brown [email protected]: JACK KAZMIERSKI
Counter staff (L-R) gabriele La farcioli, Rob Zganec, Roy Cassin, Cliff Lefort
24 C A S P s e p t e m b e r 2 0 0 8
A D V E R T O R I A L
they now have the addition of National
Accounts and that sure works in our fa-
vour; we have some extra business due
to their signing with Canadian Tire. If we
weren’t a Uni-Select member, we likely
wouldn’t have that additional business,”
DiBiase says.
ProgramsUni-Select has a host of programs to of-
fer both the Jobber and the Jobber’s cus-
tomer—the Automotive Service Provider.
“The Victor and DAVE programs allow
us to order parts and check pricing and
availability online which, in turn, allows
us to inform the customer and consum-
er about the options and cost. The SAX
Installer Program also gives customers
business tools, labour warranties, and
earnback rewards for loyalty. Uni-Select
does have some outstanding programs
and services for us. With these, we are
defi nitely able to run more effi ciently and
successfully,” DiBiase states.
The Vaughan or Bolton customer can
see what those stores have in invento-
ry and in turn, the stores can see what
Uni-Select has in inventory. This saves ev-
eryone time and money. “This makes the
whole link much quicker,” says DiBiase,
“and we don’t lose sales. We have a lot of
customers currently online.”
Customer loyaltyWe went on to discuss what DiBiase has
seen change in business over the years.
“Computers are certainly an asset to our
businesses today. Customer loyalty has
improved because we go out of our way
to take better care of our customers and
that loyalty has built up over the years.
We try to be as friendly as we can to
develop up that friendship. In this way,
our customers don’t jump from place to
place when ordering parts,” he states.
DiBiase has training programs for his cus-
tomers and holds many sessions for them.
“Uni-Select has technical training avail-
able and this can be done online. In ad-
dition, various manufacturers hold tech-
nical clinics for our customers. Business
management training is provided as well
through sources such as Bob Greenwood
and other trainers.
Training“The more training we give our custom-
er—be it technical or business—the bet-
ter off they are in dealing with their cus-
tomers. A skilled technician has a lot of
training and experience in his hands, but
not necessarily the skill to manage the
business in the best way that will add
more to his bottom line. They need to
charge for their skills—not unlike dealer-
ships!
“In addition, we try to help them with the
surveys we send out. We have questions
on them such as ‘What do you like about
our service?’ ‘What don’t you like?’ ‘What
parts should we stock?’ ‘What training do
you want?’ Our customers have given us
some excellent feedback that has helped
us and in turn, helped them.
Techs are skilled professionals “It’s my belief that we need to bring back
automotive training in high schools. More
kids want to be computer people and we
are in short supply of skilled technicians.
They need to learn that a skilled techni-
cian doesn’t just use his hands to repair
today’s automobiles; a lot of their work
is done on computers. Therefore, they
have to be very computer savvy as well
as skilled technically.
“I also think there should be a standard
by which rates are charged and tech-
nicians are paid… just like a plumber!
Technicians have to learn a lot and have
that knowledge right at their fi ngertips
daily; they also have a lot of expensive
equipment to buy to do their job in the
correct way. Rates should be standard-
ized across the country.”
DiBiase and I also discussed what was
happening to the aftermarket and where
it was headed. “I think it’s going to be
tough in the next few years,” he said.
“With gas prices going up, people are
rethinking ‘big’ vehicles; they’re going
to smaller imports and hybrids in order
to save on gas prices. In my estimation,
manufacturers going to China to produce
products are taking work away from
Canada. Jobs here mean more people
working. We see ‘white box’ merchandise
too much today, I prefer national brand
product. That’s what I favour for our cus-
tomers, but sometimes it’s necessary to
carry the white box goods because not
all of our customers’ clients have a need
for premium quality of a brand name
items!”
All in all, the business at Vaughan and
Bolton Auto is good and John DiBiase
has a lot of respect and good will for his
partner in business, Uni-Select Ontario.
family owned and operated business.(L-R): gabriele La
farcioli, Maria La farcioli, Jessica Di Biase, Antonietta Di Biase, Rocco D’Antonio,(not in photo) John DiBiase
s e p t e m b e r 2 0 0 8 C A S P 25
“I was a partner in a small brokerage
firm with a small book of repair
garages and we needed to expand. John
Boynton, president of Curtis Insurance
Ltd., and I got together and brought the
book of business to Curtis Insurance.
Then we approached Lombard Canada to
underwrite the program and the Lombard
Garage Choice Program began in July
1999. With the endorsement of a number
of repair facility organizations and hard
work, we’ve been able to build the pro-
gram to its current levels,” says Jay Bentley,
vice president of PBL Curtis Insurance.
“Recently, we joined with Blonde and
Little Insurance Brokers and Purdom
Insurance Brokers to form PBL Insurance
Limited with offi ces in Windsor, London,
Kitchener, Toronto, and Ottawa. This
new company, under the guidance of
Chip Purdom, John Boynton, and Mike
Robinson, is a program-based brokerage
with many insurance programs in the
automotive industry. Currently, we’re in
a position to service clients across the
province in a professional manner with
local representation.”
Garage package“Our Lombard Garage Choice Package is
unique—it covers all the needs of the ga-
rage owner, property, liability, customers’
vehicles coverage, owned vehicle cover-
age on one policy with one policy num-
ber. Most companies require three differ-
ent policy numbers and three different
policies to provide the same coverage.
“Our package has generous coverage lim-
its compared to others, with many cover-
ages thrown in as part of the base premi-
um. Special needs such as owned tools,
employee tools, hoist collision, completed
operations, dealer plates, service plates,
personal vehicle, tow truck requirements,
cargo, warehouseman’s coverage, legal as-
sist coverage are just some of the cover-
ages and options under the single policy
number,” states Jay.
Parts distributorsIn addition to repair shop packages,
the company also covers the needs of
automotive parts shops. Jay explains,
“Automotive parts stores are a natural
extension to the garage program as ev-
ery garage buys its parts from a parts
distributor. We’ve come up with a Parts
Distributor Insurance Program that we’ll
begin to market more aggressively in
the future with our new PBL Insurance
Limited arrangement.”
Lombard Canada, the company’s under-
writer, is very much a program-orientated
pBL Curtis insurance
Need Insurance?PBL Curtis Insurance offers great insurance coverage to the automo-
tive repair shop owner.
insurance company. One of the top five
insurers in Canada, it has a mass marketing
department for brokers with programs in
all types of industries and business sectors.
Its mass marketing department is set up
on a national level so that associations it
represents with members in other prov-
inces can receive the same product sub-
ject to the auto insurance rules in each
province.
Business Plus “Lombard Canada developed unique soft-
ware for brokers to easily upload/down-
load new policies or endorsements for fast
turn around—great for clients. They devel-
oped a marketing system called Business
Plus, which helps brokers contact and
track leads they’ve been given by the rep-
resented associations. As administrator of
Business Plus in our Toronto office, I’m
able to distribute leads to our producers
and track their progress and successes. We
consider Lombard our partner with this
program—it couldn’t have worked this
well without their unique innovations
within our industry.
“We represent various associations with-
in the automotive repair industry, towing
industry and parts distribution industry.
Associations want their membership to
take advantage of service providers they
endorse, so we get a majority of our cli-
ents from their own associations using the
Lombard Business Plus sales system.”
Client programsThe company has programs for Repair
Garages, Towing Operations, Auto Parts
Distribution Operations, Crane Operations,
Taxi/Limo Operations, New Car Dealerships,
Used Car Dealerships, Farm Equipment
Dealers, RV Dealers, plus many more.
“Our programs are successful due to the
great team of producers/customer service
representatives we have at PBL. The team,
along with our association and insurance
company partners, provide unique cover-
ages, exceptional service and innovative
technology to our clients.”
for more information, you can contact Jay Bentley at 416-447-4499, ext. 332.
Jay Bentley (right) shakes hands with client Rob iudiciani, owner of ontario Tire and Automotive
Centre in Richmond hill, ontario.
Shirley Brown [email protected]
26 C A S P s e p t e m b e r 2 0 0 8
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H is recipe for success for owners of
small independent ships consists
of three very succinct pieces of advice:
• Know your costs
• Maintain a positive outlook
• Recognize your customer relationships as your strength
In order to be profi table, “independents
have to be very cognizant of costs and
benefi ts,” says Finch, but it’s equally im-
portant for them to cultivate a positive
attitude toward the industry in their
shop. That includes embracing change
and, “making sure that their staff are will-
ing to learn.” Above all, Finch believes in-
dependents “need to realize that being
small is not necessarily a disadvantage.
They are in fact closer to their custom-
ers. If they believe in themselves, and rec-
ognize the potential of those customer
relationships, they can build the kind of
customer loyalty, that is harder to come
by for some larger shops.”
Long term commitment“I have always had a great interest in how
small businesses thrive, how they are able
to adjust in order to improve things for
themselves,” is how Finch explains his
long term commitment to the automo-
tive industry, which includes 20 volunteer
years, and three years working for ARA,
including one as executive director. He
recently became the National Automotive
Trades Association (NATA) representative
on the Board of Directors of the Canadian
Automotive Repair and Service (CARS)
Council this spring. Still, every day, he is
motivated to get involved and make a dif-
ference, knowing that “small business is
the engine of the economy.”
Finch views his primary role as execu-
tive director of ARA as ensuring that the
diverse industry’s common goals are
achieved on the basis of a constant dia-
logue with government and coordination
between the association’s divisions and
the voice of its 1400 member businesses.
When asked about human resource chal-
lenges begging for solutions, Finch ex-
presses frustration at how diffi cult it is for
the automotive industry in B.C to com-
pete against other industries for employ-
ees. Municipalities and cities are “being
very aggressive about hiring journeyper-
sons away from small independents and
are offering attractive incentives.”
Workforce retentionPart of the solution to this dilemma, ac-
cording to Finch, is for the industry to
have a retention plan that offers the same
opportunities as those offered by other
industries, including skills upgrading and
benefi ts. ARA members are currently able
to offer a very competitive benefi t pack-
age to their employees.
B.C. is, as Finch puts it, “a very diverse
and changing market place, which puts
a lot of onus on technicians to make
sure they stay up to date.” The skills re-
quired of B.C. technicians refl ect what
Finch calls “vehicle demographics heavily
weighted towards the import market, es-
pecially the higher end vehicles and their
advanced technologies. My understand-
ing is that B.C. has the most hybrids of
any of the provinces. We know we have
to embrace them.”
“Maintaining the highest professional
standards among automotive industry
businesses’ ranks high among ARA’s com-
mon objectives.” Finch believes that CARS
is a key partner in helping the B.C. indus-
try make sure it meets these standards.
“Anything that brings the skills levels up,
that helps us make sure we pick the right
candidate for the job, and then train eco-
nomically,” those are the things industry
seeks, and are, in Finch’s opinion, what
CARS offers. In particular, “CARSability is
a fantastic tool,” Finch says of the CARS
online self-assessment tool, “especially for
us, with such a diverse group of separate
candidates to assess.”
profi tability
The Customer Advantage“This industry can serve you very well if you think of it as a
profession and treat it that way,” is how Dale Finch, executive
director of the Automotive Retailers Association of B.C.,
summarizes his view of the current state of the automotive
repair and service industry in Canada.
By: CARS Council www.cars-council.ca
to fi nd out more about Cars skills assessment and training resources, go to www.cars-council.ca.
28 C A S P s e p t e m b e r 2 0 0 8
T he monies raised this year were des-
ignated towards Special Equipment
needs as well as Research. Through a
combined Neuromuscular Research
Project (a partnership with the Canadian
Institutes of Health Research & the ALS
Society of Canada), the 2008 donated
Research dollars are matched by both
organizations, thus “tripling” Shad’s actual
contribution.
New sponsor projects for 2009As usual, Shad’s R & R yearly tournament
was a rousing success, but due to a soft-
successful Golf tournament
Shad’s Does It AgainAgain this year, Shad’s R & R for Muscular Dystrophy succeeded in raising money for a very good cause…
the donation for 2008 was $150,000. This brings the amount over the past 35 years to $3,426,700.
Brad Shaddick, Ray osika, greg Stone, Don Chase, Mike holland, grant McPherson, Ken Coulter, John Vanstone, Luc Champagne, Emmett grant,
and Bill Blair proudly show the difference Shad’s has made over the years.
ening in some sectors of the Automotive
Aftermarket, combined with certain
mergers and acquisitions, their fund rais-
ing goals have become somewhat of a
challenge to meet. In that respect, Shad’s
Board of Directors has already begun to
work hard on new sponsor projects for
the 2009 tournament in order to offset
some losses. You may not know this, but
the only items that the R & R pay for are
the golf and the meal at Kleinburg Golf
and Country Club. All other costs associ-
ated with the event are donated or spon-
sored. This means that all the monies col-
lected go directly to the bottom line!
As supporters of Shad’s R & R, you are
encouraged to keep the tournament high
on your charity list upon planning your
company’s expense spending for the up-
coming year.
Shad’s Board of Directors would sincere-
ly like to thank you for your past sup-
port and they look forward to seeing you
again at the R & R Tournament in 2009.
Shirley Brown [email protected]
s e p t e m b e r 2 0 0 8 C A S P 29
T his was the 6th Annual Charity Golf
Tournament the Uni-Select Ontario
Division has held. The event took place
at The Club at Bond Head in Bond Head,
Ontario, rated as one of the most elite
and challenging golf courses in Southern
Ontario.
Approximately 200 golfers from the
ranks of the manufacturing sector, Uni-
Select members, and Uni-Select staff got
together for golf day. This was the largest
tournament turn out and the golfers had
a chance to challenge the north or south
courses. Once again the weather cooper-
ated and it turned out be an enjoyable
and fantastic day.
CSRO is the winner!The Golf Tournament was a big success—
the Uni-Select Ontario Division raised
$18,500 for the Canadian Spinal Research
Organization through hole sponsor-
ing and Silent and Chinese Auctions. A
cheque in that amount was presented to
Barry Munro, BA, LLB chairman of the
CSRO and brought the total for the last
six years of donations to over $143,000.
Munro gave a short speech stressing the
importance of continuing to support and
contribute to “Shoot For A Cure Moto-
Cure” and how much he appreciated ev-
eryone’s contribution to the CSRO cause.
And, of course, since it was a golf tourna-
ment, there are always game winners. This
year was no exception as prizes were
presented to the Top 3 Teams, Closest to
the Pin, and the Longest Drive… plus the
most honest player!
uni-select ontario
Golfi ng for CharityIt’s great to get out for a game of golf with associates
and working companions, but it’s even better when that
golf game raises money for a charity that uses the dona-
tion for researching a cure for a debilitating disease.
Michael Raven, Lorie Caines, Kam Sukhram, Steven Coelho, Rose-Ann Moore, and Don hamilton of the Uni-Select ontario Division, with Barry Munro, Laura Smith, and Elaine Burrows of CSRo
The CSRO Team—Elaine Burrows,
volunteer; Jolene Koch, volunteer;
Barry Munro, president; and Laura
Smith, manager of Events.
Shirley Brown [email protected]
30 C A S P s e p t e m b e r 2 0 0 8
“Michel Maheux had a natural ability to personally connect with people from all walks of life in our industry and from every region of our country. He led by example and he provided many insights into the challenges and opportunities facing our industry. He was instrumental in the success and growth of Uni-Select and he was always ready to support AIA Canada when called upon. Michel is indeed a great leader of our times.” – Marc Brazeau, AIA president
“Although the Acklands-Grain-ger-Uni-Select joint venture in Western Canada in 2002 ultimately provided Bumper to Bumper asso-ciates with a better supply and im-proved buying conditions, there was great anxiety and fear within our customer base at the outset! Using that unique bond that exists between French Canadians and Western Can-adians, Michel Maheux was able to provide our customer base with the assurance and comfort that their future would be sound and prosper-ous. His solid reputation was indeed the cornerstone of his commitment. Michel was a tremendous resource for me and history has confi rmed his foresight.” – Sean Corcelli, general manager, Uni-Select Prairies
phot
os
: Mar
ie-J
osé
e ro
usse
au
Michel Maheux
An Aftermarket Industry ChampionMichel Maheux was—at fi rst—interested in forest engineering as a
career. His father was in the automotive maintenance business (after
working as a railroad mechanic) and Michel fi nally decided that was
the very route he wanted to take as well. He was a person who took
full advantage of various and challenging activities learning from all
of them along with developing a thirst for action and adventure!
A t a turning point in his life, Michel had
two options—continue his studies or get
a job—so one morning he presented himself
at CAWL (Canadian Automotive Warehousing
Limited), an automotive distributor in Québec,
and obtained a job there as a warehouse clerk.
His fi rst big automotive step was taken. He now
had a foot in the door of the vast automotive af-
termarket world; an environment where wash-
ing cars, at a time when his father owned a ser-
vice station, led him to his passion for vehicles.
On the career pathMichel spent about 20 years learning what he
could about the distribution side of the automo-
tive aftermarket business. He held several dif-
ferent positions with the organization through
those years and moved to various locations as
the need arose. Eventually his chosen career
path led him up to the position of National
Marketing director.
He discovered his instinctive business skills dur-
ing a brief transition at Acklands where he served
as vice president and general manager. And, as
mentioned before, he had a curiosity-driven am-
bition and loved a challenge. These traits led him
to accept an upper management position at Uni-
Select. In this role, his true talents as a motivator
and planner that had served him so well at UAP
and Acklands would shine through.
Up the success ladderAnd shine he did, rising to the highest levels of
the parts distribution sector—Uni-Select vice
president—and to exceptional assignments. A
born visionary and strategist, Maheux was at the
centre of the action when Uni-Select acquired
IPA: a transaction that opened Uni-Select’s dis-
tribution gates to North America.
Under the direction of then-president Jacques
Landreville, strategic and business plans were
developed which created values amounting to
a billion dollars in 2005 for their sharehold-
ers and members. Michel was a vital part of
this strategy, especially in the
integration of IPA and Uni-
Select’s Canadian expansion.
Michel was instrumental in
the awareness and launching
of such programs as ProColor,
The Specialist, Auto Parts Plus
and SAX. He also had a great deal to do with
the ‘repositioning’ of Auto Plus.
A great aftermarket career All in all, Michel had a brilliant 40-year career
with the automotive parts distribution indus-
try—fi rst with Acklands, then UAP, and fi nally
Uni-Select, from which he took his leave in
2007. Michel did indeed achieve the highest
levels of the automotive parts distribution lad-
der.
Out of the day-to-day job, but not out of the
industry. Indeed, Michel is once more ‘at work’
within the aftermarket. May 2008 saw Michel
become a senior consultant to the Quebec
Division of AIA Canada. And so Michel’s ‘beat’
goes on!
Shirley Brown [email protected]
32 C A S P s e p t e m b e r 2 0 0 8
AUTOMOTIVE STEERINGAUTOMOTIVE STEERING2ND ANNUAL
SYSTEMSSeptember 22-24, 2008 Detroit, MI
Register online at www.automotivesteeringsystems.com or by phone 1-800-882-8684
STEERING DISCUSSION TOPICS INCLUDE:
• Applications in Electric Power Steering (EPS) Systems
• Steer-by-Wire and X-by-Wire Systems Studies
• Lane Keeping Assistant Systems
• CO2 Legislation
Save
20% OFF the main conference
price when you use registration code: AS_CASP.
SPEAKERS FROM: • Ford Motor Company• Chrysler LLC• TRW Automotive GmbH• TRW Commercial
Steering Systems• Delphi Corporation
• Bishop Innovation Limited• AISIN World
Corporation of America• The Sona Group (India)• Robert Bosch LLC
• Purdue School of Engineering and Technology• The Pennsylvania
State University• NEW! SKF France
Save
20% OFFthe main conference
price when youuse registrationcode: AS_cASp.
phot
os
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D irect fuel injection is similar to
regular fuel injection, except that
the fuel is injected directly into the com-
bustion chamber (fi gure 1), as opposed
to conventional multi-point fuel injection
where fuel is injected into the intake
manifold behind the intake valve. It en-
ables the use of a stratifi ed mode (ultra
lean burn) for improved fuel effi ciency
and low emission levels at low engine
loads and idle speeds.
Stratified Mode This mode is leaner than Lambda 1.0
(14:7 to 1 or leaner A/F). This is used for
light load and idle. Note that fuel is inject-
ed very late in the compression stroke
just before the ignition takes place. Since
the fuel quantity is very low, there is little
need for compression to further atomize
the fuel.
Homogenous Mode
This mode is equivalent or richer than
Lambda 1.0 (14.7:1 and richer A/F) and is
used when power is called for in higher
load situations. The fuel is injected on the
intake stroke similar to current port sys-
tems (Figure 2). Note that engines using
DI also have higher compression ratio.
Controlling fuel mixtureIn order to control the fuel mixture un-
der these two conditions, a wide band
O2 sensor is used to measure the leaner
mixtures when the engine is in stratifi ed
mode. Since the lean mixture requires
more air, the throttle plate is opened
much further than the operator demand,
which also results in less pumping loss.
In the homogenous mode, where more
torque is required, the throttle returns
to obey the driver’s input. Let’s compare
a wide band sensor with a standard O2
sensor:
Conventional O2 sensorIn this illustration (Figure 3), there is
plenty of oxygen on the fresh air side
and not enough on the exhaust side. As
O2 moves across the sensor element, a
voltage is produced. Since more O2 move-
ment means more voltage, the amount of
O2 in the exhaust controls the amount of
movement and voltage produced.
Wide band O2 sensor This sensor combines a conventional oxy-
gen sensor (referred to as a NERNST cell)
and an oxygen pump cell, which is basi-
Direct Fuel injection
Fuel Economy With Less EmissionsDue to tighter emission regulations and the demand for higher fuel economy, manufacturers are rapidly
switching to direct fuel injection technology. GM/Saturn, Mazda, Volkswagen/Audi, BMW, and Mercedes
Benz are using it at this time. It addresses the problems related to poor engine effi ciency due to incom-
plete combustion and heat dissipation, wasted heat energy, and poor fuel vaporisation.
In order to control the fuel mixture un-
der these two conditions, a wide band
O
mixtures when the engine is in stratifi ed
mode. Since the lean mixture requires
more air, the throttle plate is opened
much further than the operator demand,
which also results in less pumping loss.
In the homogenous mode, where more
torque is required, the throttle returns
to obey the driver’s input. Let’s compare
a wide band sensor with a standard O
torque is required, the throttle returns Figure 1
Figure 2
Figure 3
Figure 4
Mark Lemay [email protected]
34 C A S P s e p t e m b e r 2 0 0 8
Figure 5
Figure 6
cally a conventional O2 sensor that has
both electrodes exposed to the exhaust
stream (Figure 4). Because both elec-
trodes are exposed to the same oxygen
content, there is no voltage produced.
By applying current to the electrodes,
the movement of O2 is forced from one
side of the sensor to the other, creating
an O2 “pump.” Changing the direction of
the current (Figure 5) will then change
the direction of O2 movement. The PCM
controls the pump cell, which in turn
controls the voltage of the NERNST cell
(Figure 6). Practically, this means that the
direction of current fl ow and the amount
of voltage applied to the circuit are di-
rectly related to the A/F ratio, thus en-
abling the PCM to measure the air fuel
mixture.
Fuel delivery
Here is a short description of the main
components involved in a DI system:
• Low pressure fuel pump (conventional), which must be verifi ed before testing the high pressure system.
• High pressure fuel pump is a single piston design, PCM controlled and driven off one of the camshafts using a 2 or 3 lobe cam. The pressure varies between 500 (idle) to 2200 psi (high load).
• Injectors used in DI must be able to respond very quickly. hence the armature is relatively heavy and the return spring is much stronger than conventional injectors. in order to ac-complish this, injectors are fi red using much higher voltages. Typical injector voltages range from 65 to 90 volts. in stratifi ed charge mode, the injector on times can be as low as 0.5 ms.
• Fuel pressure control valve can be controlled via a bypass style regulator or a flow control valve that limits the amount of fuel entering the high pressure pump.
• Fuel pressure sensor (Figure 7) is a 3 wire sensor with an output between 0 to 5.0 volts. it acts like a potentiometer and is mounted onto the high pressure fuel rail. Low volt-age equals low pressure, and voltage will increase as fuel pressure increases.
Caution• Since the PCM uses a boost capacitor to
increase the voltage to 65 volts, be careful when probing the fl ow control valve wires.
• Also watch for the fuel system being under extreme pressure that could cause serious injuries.
• Before opening the fuel system, bleed off the system pressure by removing fuel lines or opening the fuel system.
High fuel pressure relief procedure1. Connect a scan tool and command the fuel
pump relay off, shutting off the low pres-sure fuel pump.
2. Start the engine and let it run until it stops (20-30 sec.).
3. Turn the ignition off.
4. Use the scan tool confi rm that there is no pressure left. if not repeat procedure.
Figure 7
Important—if a scan tool is not available,
disable the fuel pump and start the car.
Wait for the engine to stall out before
carefully removing any fuel system com-
ponents.
Replacing injectorsYou will need special tools to install the
Tefl on seal (Figure 8) on the combustion
chamber end of the fuel injector.
Diagnosis and testing
For any abnormal conditions, like mis-
firing, malfunctions, lack of power, or
others, retrieving faults code and testing
circuits patterns and voltages are part
of the usual procedure. Familiar compo-
nents are tested as such while new ones
must be tackled with caution. Referring
to the manufacturer’s manual is a must.
Reading TSB will also be very useful in
some cases.
Mark Lemay is the owner and primary trainer for Auto Aide. Mark conducts technical training classes for many different organizations including AARo, Uni–Select, and Auto Sense. he also runs a diagnostic service trouble shooting problem vehicles and uses many of these cars as case studies in his classes.
Diagnosis and testing
Figure 8
Familiar components are
tested as such, while new
ones must be tackled
with caution.
s e p t e m b e r 2 0 0 8 C A S P 35
M itsubishi Motors Corp. affiliate
will mass-produce lithium-ion bat-
teries for its upcoming all-electric car. It
has been developing the iMiEV car since
2005, planning to launch sales to fleet
customers such as rental car companies
beginning in mid-2009 and the general
public in 2010. The lithium-ion battery
for the car will be produced by Lithium
Energy Japan.
Cars of the futureGeneral Motors Corp. is developing
a plug-in electric vehicle called the
Chevrolet Volt, which it hopes to launch
in 2010. Ford Motor Co. has a demonstra-
tion fl eet of 20 plug-ins through a part-
nership with Southern California Edison.
Nissan Motor Co. unveiled all-electric and
original hybrid electric prototype vehi-
cles, both powered by advanced lithium-
ion batteries. The company has commit-
ted to zero-emission vehicle leadership
and announced plans to introduce an all-
electric vehicle in 2010 and mass market
globally in 2012. Nissan and electronics
maker NEC Corp. are working together
to produce batteries for electric vehicles,
and Honda Motor Co. is leasing a fuel-cell
vehicle in California.
The Electric Vehicle (EV) is to be pow-
ered by advanced lithium-ion batteries
installed under the fl oor, without sacrifi c-
ing either cabin or cargo space.
Lithium-ion BatteryThe advanced lithium-ion batteries
used in both prototypes—all-electric
and hybrid electric—are sourced from
the Nissan-NEC joint venture, AESC
(Automotive Energy Supply Corporation).
These advanced batteries offer superior
performance, reliability, safety, versatility,
and cost competitiveness compared to
the conventional nickel metal-hydride
batteries. Their compact laminated con-
figuration delivers twice the electric
power compared to conventional nickel-
metal hydride batteries with a cylindrical
confi guration. The compact batteries also
allow for improved vehicle packaging
and a wide range of applications. Nissan
has long experience in electric-powered
vehicle development.
Good-bye batteries? The company EEStor says it has technol-
ogy that will store ten times as much
energy as lead acid batteries! Their ult-
racapacitor-based energy storage system
could make conventional batteries obso-
lete and took a small step toward prov-
ing its many skeptics wrong.
Based in Texas, EEStor has made bold
claims about its technology but has so
far failed to deliver a working commer-
cial product. However, an agreement
with Lockheed Martin of Maryland sug-
gests that the company could be making
progress—at least enough to convince a
major defense contractor that the tech-
nology has merit. The agreement gives
Lockheed an exclusive international li-
cense to use EEStor’s power system for
military and homeland-security applica-
tions—everything from advanced remote
sensors and missile systems to mobile
power packs and electric vehicles. The
technology, Lockheed said in a statement,
“could lead to energy independence for
the Warfi ghter.”
Safe, non-toxicEEStor says that its patented system is a
non-toxic, safe, and lower-cost alternative
to conventional electrochemical battery
technologies, offering ten times the en-
ergy density of lead-acid batteries. The
company also claims that its system al-
lows rapid and virtually unlimited charg-
ing and discharging without signifi cant
degradation of the unit. But many experts
have been skeptical, citing the diffi culty
of working with the material at the core
of the company’s system: a ceramic made
of barium-titanate.
A lack of news from the company has
only fed the skepticism. In January, EEStor
revealed that it had made high purity bar-
ium-titanate powders on its fi rst automat-
ed production line. But the company has
so far failed to deliver units of its storage
product to minority investor ZENN Motor,
a company based in Toronto that plans to
use it in electric vehicles. Originally, the
devices were to have shipped in the fi rst
half of last year.
And so future batteries continue to be
developed and should start appearing in
about a year to 18 months. Stay tuned…
Batteries
Coming Soon…Automakers are building different types of vehicles that are coming in the near future. Batteries for those
vehicles will be ‘futuristic’ as well. Here’s a look at some of the technologies that are in the works.
Shirley Brown [email protected]
AESC joint venture battery
36 C A S P s e p t e m b e r 2 0 0 8
FOR MORE INFORMATION, CONTACT YOUR UNI-SELECT MEMBER
FOREIGN NAMEPLATE PARTS (FNP)
LOOK NO FURTHER…YES! WE’VE GOT THEM.
aroundT H E I N D U S T R Y
GAUI Names KYB as Top SupplierThe prestigious Supplier of the Year award from Group Auto Union International (GAUI)
has been awarded to KYB Corp. Group Auto Union branches across Europe rated each of their suppliers on various criteria, such as product quality, coverage, availability and ser-vice. KYB was consistently rated high.
Hajime Sato, president of KYB Europe, commented, “I was delighted to accept this award on behalf of KYB. We have worked closely with GAUI and now supply almost every member country. We aim to provide all our customers with world class products and ser-vice, and it is appreciated to be recognized in this way.”
Eastern Catalytic Among Top 100 Aftermarket 2008 Suppliers
Eastern Catalytic has been named as one of the Automotive Aftermarket’s top suppliers for 2008. In a recent study conducted by the Automotive Aftermarket Suppliers Association (AASA), they were ranked 77th in the Top 100 list.
Said George Schafer, president of Eastern Manufacturing, “We’re delighted to be a part of such a prestigious group and proud to be a member of AASA. Eastern has experienced dramatic growth, despite a very challenging marketplace. We’ve also expanded our presence globally with a thriving ex-port business. Our major investments in manufac-turing and R&D, along with our steadfast commit-ment to quality and innovation, have truly paid off.
“We took some major growth steps with the acquisition of The Automotive Edge/Hermoff Manufacturing from Dorman Products and formed a joint venture partnership with Dorman to develop, manufacture, and distribute an integrated exhaust manifold and converter product line. These new business ventures are not refl ected in 2008 AASA supplier study, so looking forward, I can only antici-pate that we stand a good chance of improving our ranking in future studies,” added Schafer.
Eastern is now launching a complete line of stain-less steel fl ex tubes, offering single braided, double braided, and steel lined units in a wide range of diameters up to 3” and lengths up to 10”.
Ashland to Acquire Hercules Specialty Chemicals
Ashland and Hercules entered into a definitive merger agreement under which Ashland would ac-quire all of the outstanding shares of Hercules for $18.60 per share in cash and 0.093 of a share of Ashland common stock for each share of Hercules common stock. The total transaction value is ap-proximately $3.3 billion, or $23.01 per Hercules share and includes $0.7 billion of net assumed debt.
This transaction, which would create a major, global specialty chemicals company, is expected to close by the end of 2008.
s e p t e m b e r 2 0 0 8 C A S P 37
Winter is just around the corner—and most tire
shops have already ordered the winter tires they
think their customers will ask for, particularly since
winter tires will be more in demand this year. Indeed,
Quebec motorists now have to abide by a law that makes
winter tires mandatory. But, at the same time, all the other
provinces show an increase in winter tire sales according to
the Rubber Manufacturers Association. Most tire manufacturers’
line ups are known by now, but there are still new products show-
ing up that you might not know about. Here are a few of them.
Éric Descarries [email protected]
New Winterare You ready?
Tires
Hankook now has the studdable Dynapro I-Pike RW11 for light trucks.
Kumho introduces the new I’ZEN KW 23 in nine sizes.
The new Maxxis Presa Ice.
The new Pirelli Winter
Sottozero Serie II is for performance
cars and sedans. (PhoTo: ÉRiC DESCARRiES)
Pirelli Winter Sottozero Serie II Italian manufacturer Pirelli launched its
Winter Sottozero in 2004. It is back this
year, but in an improved version, the Serie
II. This environmentally-friendly product
is recognizable by its asymmetric tread
with two different patterns. The inner
portion is made of a stiffer compound
for wet and dry pavement. The outer por-
tion is designed for ice and snow with
spaced blocs for better traction. Note
the sipes shaped like little bricks that
stabilise the movement of the blocs un-
der pressure. Add to that Temperature
Dynamic Compound that adjusts to tem-
perature. The inner portion of the tread
has a softer compound than the outer
one. The Winter Sottozero Serie II will
be available in 36 sizes for 16- to 20-inch
wheels in the 65 to 30 ratios with H, V,
and W speed ratings.
Michelin X-Ice Xi2Michelin introduced the X-Ice Xi2 ver-
sion of its popular X-Ice tire to the press
last winter and it is now available on the
market. French engineers worked hard to
develop a technology of tread blocs that
work with the Flex-Ice principle, a rub-
ber compound with silica that ensures
better traction and braking. The V-shaped
pattern in the directional tread helps
evacuate water and prevent hydroplan-
ing. Note that within the central groove,
there are little paddles that help traction
and braking in deep snow. Shoulders
have edges
that bite into
snow as small
knobs within the
bloc edges lock up to
better rigidity. Michelin points out that
the Xi2 has Green X features that help
diminish rolling resistance. Finally, the
French manufacturer guaranties a longer
tread life on this tire that will be avail-
able in 42 sizes for 13- to 18-inch wheels
with a T speed index.
Hankook RW11 Dynapro I-PikeHankook is bringing back its interesting
line up of winter tires for the upcoming
cold season. Take, for instance, the pop-
ular W300 product—it was available in
38 C A S P s e p t e m b e r 2 0 0 8
The new WR G2 by Nokian is now available in Canada.(PhoTo: ÉRiC DESCARRiES)
The new Michelin X-Ice Xi2 will last longer. (PhoTo: ÉRiC DESCARRiES)
The Winterforce is now under the brand.
46 sizes last year, it will be in 50 this year.
The W409 is another of its well-known
products since it is studdable. It, too, is
back this time in 46 sizes. Incidentally,
the older W440 is no longer available.
The great news is the introduction of the
RW11, a studdable tire available in eight
sizes for 18-inch wheels and in three
sizes for 20-inch wheels—these are light-
truck tires. The RW11 will be matched
to the RW07 I-Pike light
truck tire available, in
its case, in 13 sizes
for the upcom-
ing winter.
Kumho I’ZEN KW23Kuhmo has
a great line
up of winter
tires. Its latest
product is the
I’ZEN KW23.
Its tread pat-
tern has 3D sipes
designed for bet-
ter traction on ice and
snow. Angled grooves help
keep lateral traction. Other
sipes shaped in a zigzag de-
sign are included to fi ght uneven wear
caused by bloc movement. The longitu-
dinal rib helps straight line stability as
channel grooves disperse water working
in a combination of two straight and two
angled grooves. Shoulders are rounded
off to keep a better contact with the
road in curves. Kumho says that its new
rubber formula with silica contributes to
lower rolling resistance for better fuel
economy. The KW23 is available in nine
sizes for 14- to 17-inch wheels in the 65
to 45 ratios with T, H, and V speed rat-
ings.
Nokian WR G2This Finnish tire maker will send its new
WR G2 to Canada for next winter. This
very modern tire is recognizable by the
asymmetric pattern of its tread with the
inner portion designed for road handling,
the outer portion for traction in snow
and ice. What’s best is that Nokian an-
nounces that the tire is aimed at fi ghting
the so-hard-to-control slush. This tire is
made with aromatic oils that are envi-
ronmentally friendly and a new rubber
compound based on silica and canola oil,
not only to save oil but also to fi ght roll-
ing resistance.
Maxxis Presa IceMaxxis International is growing fast. This
tire maker now has a bigger selection of
tires of all kinds for Canadian consumers.
Its latest product is the Presa Ice, a stud-
less winter tire for ice. Its sawtooth blocs
and high density sipes are designed for
better traction in snow. What is invisible
to the eye is the jointless spriral-wrapped
nylon cap that assures better uniformity
and stability. This Maxxis will be available
for 13- to 16-inch wheels in the 70 to
55 ratios with a Q speed index.
Firestone Winterforce and Winterforce UVThe Winterforce tire has been on the
market for a little while but from now
on, the name will be associated with
Firestone. Available with studs (# 12), this
tire still remains directional. Firestone
also promises a quiet and comfortable
ride combined with great traction on
ice and wet pavement. The Winterforce
is available in 34 sizes for 13- to 17-inch
wheels with 80 to 55 ratios and S speed
index. The Winterforce UV is aimed at
light trucks and is available in 18 sizes
for 15- to 17-inch wheels in the 75 to
65 ratios and S speed index.
s e p t e m b e r 2 0 0 8 C A S P 39
“A t the three events that we hosted
here in Ontario, we had 456 at-
tendees, which was fantastic,” stated
Clarke. “We invite repair shop manage-
ment and staff as well as jobber inside and
outside salespeople to attend the Ride ’n
Drive about three weeks before the event
takes place. The T3 Tour includes an hour-
and-a-half technical training session with
our national trainer, Sidney Gay. Following
that, the participants go through the road
course experiencing the ride in all six
vehicles set up for the event—two BMW
320 series passenger cars, two Nissan
Xteras (SUVs), and two Dodge Grand
Caravans. All six vehicles have approxi-
mately 80,000 km on them. One of each
of the pair has the original shocks and
struts at 80,000 km; the other has brand
new Monroe shocks and struts.”
tenneco ride ’n Drive
Check Out the Ride!
Dean Clarke, Tenneco’s regio-
nal manager, Central Canada,
says Tenneco’s Ride ’n Drive
is a North American program,
and here in Canada, it has been
received extremely well at the
various locations visited.
Shirley Brown [email protected]
Tenneco’s national trainer, Sidney gay, points out a section of the shock demonstration unit.
The Tenneco Central Canada team looks pleased with the results of their section of the Tour.
The technology tourClarke says that three people are assigned
to each vehicle—one driver and two passen-
gers, who occupy the back seat. The driver
fi rst drives one pair of vehicles, the fi rst with
the original shocks and struts, then changes
to the vehicle with the new Monroe shocks
and struts and the same passengers. They
move on to the next pair of vehicles with
the second driver taking the wheel and go-
ing through the same routine as above. After
that, the three people move on to the next
pair of vehicles with the third driver and go
through the course again.
Feel the Tenneco difference“The experience is felt more in the back
seat, of course, because the driver is con-
centrating on the road course,” says Clarke.
“We set up tire tread strips in the corners to
simulate washboard roads, tire sidewalls to
simulate pot holes, stop signs, lane changes,
deer and squirrels… real life driving experi-
ences so the body roll, the bumps, the hop
of the wheels in the corners are experi-
enced. The intention is that after taking the
technical and in-car training (which isn’t just
about shocks and struts, it shows how they
work with brakes, tires, and chassis for ve-
hicle safety), if you can feel the difference
after 80,000 km, how about the vehicles
that come into the shop with 150,000 or
200,000 km with the original shocks/struts
still on, and as an industry, we haven’t been
recommending replacement?”
The Motorists Assurance Program (MAP)
now endorses the 80,000 km replacement
that Monroe started promoting back in the
1990s; so in your shop, you should be look-
ing to do that replacement—this is the intent
of the Tenneco Technology Tour.
PhoT
oS: L
UC C
hAM
PAgn
E
Shirley Brown [email protected]
The setting for the road course and trying out the ‘rides.’
40 C A S P s e p t e m b e r 2 0 0 8
W orld Automotive and the Monaco
Group are p leased to an -
nounce the addition of Mike Potporski
of Magnum Auto Parts as a new World
Automotive and IAPA member. Mike
opened his first store in Markham in
November 2007, and his second in
North York in July 2008.
Mike has extensive experience in the
automotive aftermarket as a Territory
Sales manager and Regional Sales man-
ager on the manufacturing side of
the Aftermarket, and more recently as
Business Development manager for an
Aftermarket WD. His extensive knowl-
edge of the customers and the products
and programs he can provide will al-
low him to be to his customers, as his
business tag line states: “Your Partner in
Service Solutions.”
Mike is supported by his wife Jacqueline
in their new business, and all his cus-
tomers and friends in the automotive
aftermarket in Canada.
Mike and Magnum Auto Parts can be
reached at 905-415-8525 in Markham,
416-744-8525 in North York, and mike.
Shirley Brown [email protected]
Monaco Group
New Multi-Location Member for World Automotive andA start up jobber who quickly opened a second location in the competitive
Toronto market shows World and IAPA offer a premier program.
Christopher Snow, parts expert; Mike Potporski, owner; and Steve Borowski, parts expert
Duncan Snow, Sales; Mike Potporski, owner; and Tim fountain, Sales
manager
I n addition to some known faults, it
offers a number of diagnostic and
service challenges, particularly to the
uninitiated. There are also some safety
concerns involved with the high fluid
pressures and voltages that this motor
utilizes.
This meant that
instructor Bruce
Amacker had a
lot of material to
cover in just un-
der four hours,
and his presen-
tation included
plenty of tips and
tricks in addition
to the expected
technical information. You’ll have to for-
give him for just plunging right in.
Bruce certainly has the qualifi cations—
ASE certified to the point that he has
helped rewrite several of ASE’s tests, an
instructor/trainer in multiple truck and
automotive disciplines, and owner of a
Cleveland, Ohio area commercial and
fl eet service business for 25 years.
A measure of understandingThe Power Stroke uses a common-rail
fuel system with computer-controlled
Lindertech 2008
Bruce Amacker – 6.0 Power Stroke DieselThe 6.0 litre Power Stroke diesel engine is a joint venture between
Ford and Navistar and is found in quite a number of light and me-
dium-duty vehicles, such as 2003-2007 Ford F Super Duty trucks and
2004-up E series vans. Navistar’s version is the VT365.
Brian [email protected]
failure points. Bruce’s experiences of-
fered valuable insight into methods to
quickly diagnose certain common faults.
Ford offers updates for some Power
Stroke applications which can dramati-
cally alter how they function and thus
how you would diagnose them. Should
you refl ash the ECM or not? Does it al-
ready have the update?
Only part of the equationSure, the control and diesel injection side
of the Power Stroke is important, but it
is only part of the equation. Like any en-
gine, the Power Stroke has a mechanical
side, and with that comes the need for
service and repair.
Did you know that incorrectly replacing
the tough-to-change air fi lter can result in
premature turbo or even engine wear?
The Power Stroke’s variable-geometry
turbo gives it excellent response and
low-end power, but its mechanism is
prone to carbon build-up and sticking.
Properly servicing it—and cleaning the
“IAT2” sensor—can substantially improve
engine power and economy.
Scary as it sounds, Bruce recommends
body/cab removal for many Power Stroke
services. Apparently it’s not as diffi cult
or time-consuming as you’d think, and it
dramatically aids ease of repair, particu-
larly compared to engine removal.
This guy could save you moneyWhat if someone could help you source
OE parts at less than half the dealer’s
price? (Apparently, Navistar’s prices are
often less than for the same part at Ford.)
Wouldn’t it be nice if you were told in
advance that prying on a certain pipe—
as it tells you to do in the shop manual—
could ruin an entire motor? Or a way to
save you from pulling a cylinder head
just to change a hose?
Bruce has been there, done that. His kind
of knowledge could not only make you
money, it could save you some as well.
high pressure injectors. Understanding
their operation plays a large role in effec-
tively servicing this popular engine.
A secondary high pressure oil system
(whose pressure is also computer con-
trolled via a bleed-off solenoid) feeds the
injectors, which use the pressurized oil
to actuate the mechanical plunger that
actually injects the diesel into the com-
bustion chamber. Injector operation is
controlled with a high voltage solenoid.
Leaks in any part of the high pressure oil
system can cause driveability concerns,
and Bruce was sure to detail known weak-
nesses and proper service techniques.
Low engine oil levels or even worn, dirty
oil can cause unusual symptoms or even
no-start situations.
As well, the electronic side of the high
pressure system and its computer con-
trols have their quirks and are frequent
Bruce has years of experience in the shop and as a top
technical trainer.
42 C A S P s e p t e m b e r 2 0 0 8
Get your face, your name, your contact numbers in front of all the counterpeople you contact.
How? Be in the Canadian Directory.
Get in touch with our representatives:
Luc Champagne 514-945-1299 [email protected]
Garth Vogan [email protected]
Don’t miss sales – be the fi rst one called!
This is the way to be called fi rst, every time!
Be at the counter staff’s fi ngertips—Be in the Canadian Directory!
cp directory PR v2.indd 1 5/26/08 11:32:48 AM
08_SEMA_SHOW_Ad_CASP.indd 1 6/3/08 2:48:34 PM
www.aiacanada.com
AIA Canada 31www.atlastire.com
Atlas Tire Wholesale 21www.auto-value.ca
Auto Value 7www.bluestreak.ca
Blue Streak 3www.carquest.ca
CARQUEST Canada 2www.curtisinsurance.ca
Curtis Insurance 23www.federal-mogul.com
Federal-Mogul 17, 27www.hellausa.com
Hella 29www.iqpc.com
IQPC 33www.mapcanada.org
MAP Canada 9www.ntaautomotive.com
NewTek 5www.ngksparkplugs.ca
NGK Spark Plugs 13www.publicationsrousseau.com
Publications Rousseau 43www.qpower.com
Quaker State 48www.redlinedetection.com
Redline Detection 10www.semashow.com
SEMA 44www.transbec.ca
Transbec 47www.uni-select.com
Uni-Select 24, 25, 37www.valvoline.com
Valvoline 19www.wakefieldcanada.ca
Wakefield Castrol 11www.eurorotor.com
World Automotive Warehouse 41
Tenneco Has an Agreement to Buy Suspension Business
Tenneco indicates it has reached a preliminary agreement to buy the suspension business of Italy-based Gruppo Marzocchi.
The deal is the initial step and a fi nal agreement and closing on a potential purchase of the business is dependent on a number of factors. Under the agree-ment, Tenneco would assume the about $15 million in debt related to Marzocchi’s suspension business supplying suspension technology for motorcycles and other vehicles.
AAPEX Says Strong Exhibitor Registrations Despite Tough Economy
Organizers of the Automotive Aftermarket Products Expo (AAPEX) report strong exhibitor registrations, slightly exceeding numbers for the same time last year.
To date, 1,101 exhibitors have registered for 2008, compared with 1,096 at the same time last year. Total number of booths is down only 3.3%. Approximately 11,000 buyers are already registered to attend.
AAPEX 2008 takes place November 4-6 the Sands Expo Center in Las Vegas, Nevada. www.aapexshow.com
Behr Hella ServiceRumour has it that Behr Hella Service provides the most comprehensive range of
aftermarket air conditioning and engine cooling parts on the market. The company can now provide the aftermarket with a single source of supply for a comprehensive range of A/C and engine cooling parts for European cars, heavy-duty trucks, and select parts for Japanese/Korean passenger cars.
These products are made to OE specs for fi t, form, and function and include intercoolers, engine/transmission oil coolers, compressors, retrofi t kits, A/C fi ttings and hoses, pressure switches, PAO-Oil 68, receiver dryers, expansion valves, con-densers, condenser/radiator fans, HVAC blowers, O-Rings, PTC-heaters, evaporators, Visco-fans, heater cores, radiators, expansion tanks, and Visco-clutches. The Korean range includes compressor, radiator, condenser, and expansion valve applications for some KIA models and Hyundai models.
Said Alfredo de la Vega, Hella Marketing manager, “Our Behr Hella Service line includes the most comprehensive range of replacement and service products available in the aftermarket. A key feature is our A/C compressor line. Unlike most manufacturers, who also sell remanufactured compressors, Behr Hella Service pro-vides only ‘new’ A/C compressors. They’re competitively priced and come without additional costs/return hassles associated with a core program.”
All customer and sales-related issues in the NAFTA region will be handled through Hella, Inc. (USA and Canada) and Hellamex (Mexico).
Personnel Changes At Ken-ToolRecently, Ken-Tool named Rick Homman director of Operations. He replaced
Robert Dempsey, vice president of Operations for the past 10 years, who retired. Prior to joining Ken-Tool, Homman was production manager of Kobe Aluminum Products in Bowling Green, KY.
Leonard Broyles joined the company as Customer Service manager. He was previously a customer service representative at Stride Tool, Glenwillow, OH. www.kentool.com
around T H E I N D U S T R Y A D V E R T I S E R S I N D E X
s e p t e m b e r 2 0 0 8 C A S P 45
I ’ve been a mechanic for longer than
I care to remember. I started in the
trade at the age of six cleaning cars on
my dad’s used car lot. We were an im-
migrant family moving to Canada after
the war.
Times were simpler then and so were
the cars. Yet, with all that experience, I
can’t repair today’s high-tech cars with-
out proper test equipment and
six fi gures worth of tools.
The days of the do-it-yourself re-
pair have passed us by. Every
month, I receive hundreds of
emails, some from good people
who are trying to save a few dol-
lars by repairing small items them-
selves. I have several issues with
unqualifi ed people trying to repair com-
plicated machinery. Throwing parts at a
repair is just wasting hard-earned money.
Side stepping the need for proper test
equipment for just a minute, the real is-
sue is that the method of repairing ve-
hicles has changed. In the old days, cars
could be diagnosed and repaired with
relatively simple hand tools.
Computers on wheelsToday’s fl eet can best be described as be-
ing composed of computers on wheels.
Some cars have 7 or 8 computers on
board communicating through a central
bus. The ability to diagnose problems far
exceeds the ability to swap out parts.
Even at the service counter, we are faced
with the same issues. The gap between
the customer’s knowledge and the actual
problem has grown dramatically. In the
old days, it was relatively easy to explain,
say, the function of a choke.
Today we try and explain it
this way:
“In cold weather, the injec-
tor duty cycle is increased
by the computer’s map. The
vehicle is running on open
loop due to the lack of
temperature in the engine.
Once the engine comes up to tempera-
ture and the loop closes, the duty cycle
will reduce and the idle speed will come
down. More than likely the problem is
a faulty temp sender. We’ll have to run
some tests...”
The effect on you, the technicianSo what does this growing trend toward
more complex technologies mean to
those of us on the front lines? Two things.
First, if you haven’t already, you are going
to need to learn how to explain complex
issues to your customers. The above-men-
tioned choke issue is a perfect example.
It’s not enough for you to understand the
problem. You have to be able to explain
it to your customers. The last thing you
want is to be like that inept high school
math teacher some of us had to endure.
You know what I mean—the teacher
who understood geometry and algebra
but could never figure out how to ex-
plain it to the class.
Second, those of us working on these
complex “computers on wheels” have to
stay abreast of emerging technologies so
that we are never stumped by the com-
plicated problems and issues that end up
in our service bays.
With the growing demand for lower emis-
sions and better fuel economy, the com-
plication of the fl eet can only get worse
with time. Consumers will be looking for
reliable and qualifi ed repair facilities, and
if you fi t the bill, they will turn to you
for their needs. If you don’t, then be pre-
pared to disappear off the scene… kind
of like those simple vehicles I used to
wash on my dad’s car lot.
Garage Business
Keeping Pace with TechnologyToday’s vehicles are complex, computerized, and technologically advanced. They’re going to be even more
complicated in years to come. Are you and your techs keeping pace with technology?
The days of the
do-it-yourself
repair have
passed us by.
Dave Redinger [email protected]
Dave Redinger is a mechanic with over 40 years expe-rience who owns and operates his own shop in the Toronto area. Dave hosts the Neighbourhood Mechanic show, heard on Chum 1050. The Neighbourhood Mechanic can be seen on Dave’s national television show on E Channel. Both shows deal with automotive issues.
46 C A S P s e p t e m b e r 2 0 0 8
65372_QS_QS8-012.indd
4-24-2008 7:11 PM akons / phopersberger
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Job infoPrint ProducerAccount MgrArt DirectorCopywriterTraffi cArt ProducerScaleProof #
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QS8-012 (English Version)
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• Heat-activated friction technology fights power-robbing friction
• Helps maximize your horsepower under all throttle conditions
• Recommended by Ferrari for every oil change • See Qpower.com
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UNLEASH ALL YOUR HORSES.®
*Q HorsePower™ full synthetic motor oil SAE 5W-30 tested versus leading synthetic SAE 5W-30s. Ferrari recommends Q HorsePower™ SAE 5W-40 and SAE 10W-60 for its cars. © 2008 SOPUS Products. All rights reserved.
S:7.125 inS:9.875 in
T:8.125 inT:10.875 in
B:8.375 inB:11.125 in
65372_QS_QS8-012.indd 1 4/25/08 3:47:14 PM