Dallas Code Report oct 2010
Transcript of Dallas Code Report oct 2010
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A Report Cardis issued for
each of theseven (7)districtsitwill identifythe districtand managers
How muchis eachgrade
worth?
3%3%3%3%3%3%3%3%3%3%
40%
30%
The OverallCommunity Grade is
the monthly totalaverage of the ServiceDelivery Grade (30%),Community CodeConduct (40%) and theService RequestsCreated by Inspectors(30%)see below for
The Overall Averagethe quarters gradesbe updated as each
The District Highlights(Comments)box pro-vides an area foradditional explanation
Grading Tableisused to determinethe Service DeliverGrade
Service Delivery Gradeis based on thereduction of Service Requests (SRs)reported through 3-1-1
The goal is to reduce the number of SR
as compared to the same month
Service Requests Created by Inspectorsindicates the percentage of casescreated proactively by inspectors
The goal is to increase the percent ofproactive SRs by 10% as compared to
Community Code Conduct reflectsan audit of services requests from edistrict
The audit examines activities such customer contact, whether the caseclosed within the Service Level Agrment, and whether all activities wer
properly completed
The District Stats bodetails the total volumSRs as well as the mocommon SRs as compto the previous fiscal y
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Community
Code AreaGrade
(1) Central B(2) Northeast B
(3) Southeast B-
(4) Southwest C
(5) Northwest B
(6) North Central B
(7) South Central B
City-wide SR Volume
Improvement Rating
B-
City of Dallas
Code Accountability Report Card
October 2010(For the period of 10/01/10 through 10/31/10)
NORTHWESTAug 09 SR Volume: 2,817
Most Common SR for Aug 09:
High Weeds
SOUTHWESTAug 09 SR Volume: 5,272
Most Common SR for Aug 09:
High Weeds
NORTHEASTAug 09 SR Volume: 3,322
Most Common SR for Aug 09:
High Weeds
NORTH CENTRALAug 09 SR Volume: 1,404
Most Common SR for Aug 09:
High Weeds
SOUTHEAST
Aug 09 SR Volume: 7,557Most Common SR for Aug 09:
High Weeds
CENTRALAug 09 SR Volume: 2,209
Most Common SR for Aug 09:
High Weeds
NORTHWESTJan 10 SR Volume: 1,525
Most Common SR for Jan 10:
Loose Animals
SOUTHWESTJan 10 SR Volume: 3,212
Most Common SR for Jan 10:
Loose Animals
NORTHEASTJan 10 SR Volume: 1,897
Most Common SR for Jan 10:
Loose Animals
NORTH CENTRALJan 10 SR Volume: 1,091
Most Common SR for Jan 10:
Animal Confined
SOUTHEAST
Jan 10 SR Volume: 3,643Most Common SR for Jan 10:
Loose Animals
CENTRALJan 10 SR Volume: 1,370
Most Common SR for Jan 10:
Loose Animals
NORTHWESTAug 09 SR Volume: 2,817
Most Common SR for Aug 09:
High Weeds
SOUTHWESTAug 09 SR Volume: 5,272
Most Common SR for Aug 09:
High Weeds
NORTHEASTAug 09 SR Volume: 3,322
Most Common SR for Aug 09:
High Weeds
NORTH CENTRALAug 09 SR Volume: 1,404
Most Common SR for Aug 09:
High Weeds
SOUTHEAST
Aug 09 SR Volume: 7,557Most Common SR for Aug 09:
High Weeds
CENTRALAug 09 SR Volume: 2,209
Most Common SR for Aug 09:
High Weeds
NORTHWESTOct '10 SR Volume: 1,887
Most Common SR for Oct '10:
Loose Animals
SOUTHWESTOct '10 SR Volume: 7,152
Most Common SR for Oct '10:
Loose Animals
NORTHEASTOct '10 SR Volume: 2,214
Most Common SR for Oct '10::
Animal Confined
NORTH CENTRALOct '10 SR Volume: 1,142
Most Common SR for Oct '10:
Animal Confined
SOUTHEAST
Oct '10 SR Volume: 7,311Most Common SR for Oct '10:
Loose Animals
SOUTH CENTRALOct '10 SR Volume: 4,787
Most Common SR for Oct '10:
High Weeds
CENTRALOct '10 SR Volume: 2,119
Most Common SR for Oct '10:
Loose Animals
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Oct '10 Nov '10 Dec '10Overall
Average
Service Delivery IndicatorsOct 09
Actual
Oct 10
Actual
%
ChangeGrade
High Weeds 63 54 -14% B-Signs 69 16 -77% A+Litter 24 20 -17% B
Animal Loose/Aggressive 87 76 -13% B-
Animal Confined 78 69 -12% C+Obstruction Alley/Sidewalk/Street 40 29 -28% A+
Substandard Structures 31 20 -35% A+
Graffiti 16 8 -50% A+Animal Spayed/Neutered 2 1 -50% A+
Animal Sick/Inured 46 27 -41% A+
Grade
Service Delivery IndicatorsOct 09
Actual
FY 10
Target
Oct 10
ActualGrade
Percentage of service requests created by
inspectors in the field
53% 60% 42% D+
Community Code:(1) Central
B
City of Dallas
Code Accountability Report Card
October 2010
B
The Central Community Code District performed well in the Service Delivery section of the report card during the month of October.
Improved grades can be attributed to increased public outreach and education during the month of October that included over 400 pieces
of educational materials being distributed.
The level of proactive work performed by Code Compliance Staff came in below target with 42% of Service Requests received created by
staff in the field rather than the public. The target was 60%.
The Quality of Service performed by Code Compliance Staff scored well overall this month. Efforts will be made to maintain the level of
service demonstrated this month.
District Highlights (Comments)
A-
(For the period of 10/01/10 through 10/31/10)
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Oct '10 Central SR VolumeImprovement Rating
B
1st Qtr FY 10 - 11
Service Delivery Grade (Each 3% of overall)
Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)
Community Code Conduct (40% of overall)
Service Requests Created by Inspectors (30% of overall)
The Audit of Central has shown the following:
* 96% of sampled requests contained detailed notes* 99 of sampled requests had all activities properly completed
* 80% of sampled requests had details to prove customer contact was made* 81% of sampled requests had all photos and documents attached
* 100% of sampled requests were closed within their Service Level Agreement
Service Request Audit - 99 SRs @ 5% Margin of error
Grading Table% Change Grade-27.5% & Below A+
-25.0% A
-22.5% A-
-20.0% B+
-17.5% B
-15.0% B-
-12.5% C+
-10.0% C
-7.5% C-
-5.0% D+
-2.5% D
0.0% D-
+2.5 plus F
Central Stats(Volume numbers include 311 and
inspector created ServiceRequests)
FY2009-2010
Total Volume: 2,119
Most Common SR: Animal
Loose/Aggressive
FY2008-2009
Total Volume: 1,408
Most Common SR: Animal
Loose/Aggressive
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Oct '10 Nov '10 Dec '10Overall
Average
Service Delivery IndicatorsOct 09
Actual
Oct 10
Actual
%
ChangeGrade
High Weeds 97 228 135% FAnimals both Loose and Loose/Aggressive 425 436 3% F
Litter 69 77 12% F
Obstruction Alley/Sidewalk/Street 41 49 20% FAnimal Confined 201 213 6% F
Parking Unapproved Surface 82 39 -52% A+
Signs 60 28 -53% A+Substandard Structure 74 44 -41% A+
Junk Motor Vehicle 36 31 -14% B-
Animal Sick/Injured 108 114 6% F
Grade
Service Delivery IndicatorsOct 09
Actual
FY 10
Target
Oct 10
ActualGrade
Percentage of service requests created by
inspectors in the field 39% 49% 38% C+
City of Dallas
Code Accountability Report Card
October 2010
B
C - - C
(For the period of 10/01/10 through 10/31/10)
Community Code:(4) Southwest
Oct '10 Southwest SR VolumeImprovement Rating
1st Qtr FY 10 - 11
C
Service Delivery Grade (Each 3% of overall)
Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)
The Southwest Community Code District acquired negative grades with several Service Request types. The negative trend for High Weeds
is of specific concern since it had a sharp increase when compared to the previous year. This increase can be attributed to an unusually
warm and wet October. Nuisance Abatement crews will aggressively address lots in violation during November as the high weed growing
season draws to a close.
The level of proactive work performed by the Code Compliance Staff came in below target with 38% of Service Requests received created
by staff in the field rather than the public. The target was 49%.
The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving
customer contact. Code Compliance Management will work closely with their staff to ensure that staff working these cases take the proper
time to fully document when customer contact is made by request.
Community Code Conduct (40% of overall)
Service Requests Created by Inspectors (30% of overall)
Service Request Audit - 69 SRs @ 5% Margin of error
District Highlights (Comments)
The Audit of Southwest has shown the following:* 90% of sampled requests contained detailed notes
* 92% of sampled requests had all activities properly completed
* 67% of sampled requests had details to prove customer contact was made* 88% of sampled requests had all photos and documents attached
* 99% of sampled requests were closed within their Service Level Agreement
Grading Table% Change Grade-27.5% & Below A+
-25.0% A
-22.5% A-
-20.0% B+
-17.5% B
-15.0% B-
-12.5% C+
-10.0% C
-7.5% C-
-5.0% D+
-2.5% D
0.0% D-
+2.5 plus F
Southwest Stats(Volume numbers include 311 andinspector created Service
Requests)
FY2009-2010
Total Volume: 7,152
Most Common SR: Loose
Animals
FY2008-2009
Total Volume: 4,590
Most Common SR: Loose
Animals
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Oct '10 Nov '10 Dec '10Overall
Average
Service Delivery IndicatorsOct 09
Actual
Oct 10
Actual
%
ChangeGrade
Signs 83 64 -23% AHigh Weeds 83 104 25% F
Animals both Loose/Aggressive 121 124 2% D-
Obstruction Alley/Sidewalk/Street 27 44 63% FLitter 22 41 86% F
Animal Confined 110 114 4% F
Substandard Structure 52 37 -29% A+Animal Spayed/Neutered Intact 2 3 50% F
Animal Sick/Injured 54 54 0% D-
Junk Motor Vehicle 17 22 29% F
Grade
Service Delivery IndicatorsOct 09
Actual
FY 10
Target
Oct 10
ActualGrade
Percentage of service requests created by
inspectors in the field 44% 54% 57% A+
Service Requests Created by Inspectors (30% of overall)
Service Request Audit - 70 SRs @ 5% Margin of error
B+
Community Code:(5) Northwest
Oct'10 Northwest SR VolumeImprovement Rating
B - - B
1st Qtr FY 10 - 11
District Highlights (Comments)
City of Dallas
Code Accountability Report Card
October 2010
(For the period of 10/01/10 through 10/31/10)
B
Northwest Community Code District experienced negative trends for several areas in the Service Delivery Section of the report card this
month. Negative trends indicate areas requiring a need for improvement. Northwest Management Staff will continue to increase
proactivity and public outreach to address these violations before they become public concerns.
The level of proactive work performed by the Code Compliance Staff came in above target with 57% of Service Requests received created
by staff in the field rather than the public. The target was 54%.
The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving
customer contact was made. Code Compliance Management will work closely with their staff to ensure that staff working these cases take
the proper time to fully document when customer contact is made by request.
The Audit of Northwest has shown the following:* 94% of sampled requests contained detailed notes
* 85% of sampled requests had all activities properly completed
* 79% of sampled requests had details to prove customer contact was made* 75% of sampled requests had all photos and documents attached
* 100% of sampled requests were closed within their Service Level Agreement
Service Delivery Grade (Each 3% of overall)
Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)
Community Code Conduct (40% of overall)
Grading Table% Change Grade-27.5% & Below A+
-25.0% A
-22.5% A-
-20.0% B+
-17.5% B
-15.0% B-
-12.5% C+
-10.0% C
-7.5% C-
-5.0% D+
-2.5% D
0.0% D-
+2.5 plus F
Northwest Stats(Volume numbers include 311 andinspector created Service
Requests)
FY2009-2010
Total Volume: 1,887
Most Common SR:Loose
Animals
FY2008-2009
Total Volume: 1,986
Most Common SR: Loose
Animals
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Oct '10 Nov '10 Dec '10Overall
Average
Service Delivery IndicatorsOct 09
Actual
Oct 10
Actual
%
ChangeGrade
Signs 86 26 -70% A+Animal Confined 108 120 11% F
Animal Spayed/Neutered 2 3 50% F
High Weeds 40 48 20% FAnimals both Loose/Aggessive 49 39 -20% A-
Obstruction/Alley/Sidewalk/Street 41 45 10% F
Bulky Trash 39 41 5% FAnimal Sick/Injured 34 39 15% F
Substandard Structure 23 28 22% F
Litter 20 35 75% F
Grade
Service Delivery IndicatorsOct 09
Actual
FY 10
Target
Oct 10
ActualGrade
Percentage of service requests created by
inspectors in the field 60% 60% 64% A+
City of Dallas
Code Accountability Report Card
October 2010
B
District Highlights (Comments)
Service Delivery Grade (Each 3% of overall)
Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)
Community Code:(6) North Central
Oct'10 North Central SR VolumeImprovement Rating
1st Qtr FY 10 - 11
B -
Service Request Audit - 51 SRs @ 5% Margin of error
A-
The North Central Community Code District acquired negative grades with several Service Request types this month. Lower trending
areas will be addressed with sweeps and coordination with both Nuisance Abatement and Animal Services over the next month.
The level of proactive work performed by Code Compliance Staff came in above target with 64% of the Service Requests received created
by staff in the field rather than the public. The target was 60%.
North Central Management will work closely with their staff to ensure that staff that are working these cases are taking the proper time to
fully document when customer contact is made by request.
B
The Audit of North Central has shown the following:* 93% of sampled requests contained detailed notes
* 98% of sampled requests had all activities properly completed
* 75% of sampled requests had details to prove customer contact was made* 80% of sampled requests had all photos and documents attached
* 100% of sampled requests were closed within their Service Level Agreement
(For the period of 10/01/10 through 10/31/10)
Service Requests Created by Inspectors (30% of overall)
Community Code Conduct (40% of overall)
-
Grading Table% Change Grade-27.5% & Below A+
-25.0% A
-22.5% A-
-20.0% B+
-17.5% B
-15.0% B-
-12.5% C+
-10.0% C-7.5% C-
-5.0% D+
-2.5% D
0.0% D-
+2.5 plus F
North Central
Stats(Volume numbers include 311 and
inspector created Service
Requests)
FY2009-2010Total Volume: 1,142
Most Common SR:Animal
Confined
FY2008-2009Total Volume: 1,030
Most Common SR: Animal
Confined
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Oct '10 Nov '10 Dec '10Overall
Average
Service Delivery IndicatorsOct 09
Actual
Oct 10
Actual
%
ChangeGrade
High Weeds 184 372 102% FAnimal both Loose/Aggressive 435 368 -15% B
Animal Confined 210 153 -27% A+
Parking Unapproved Surface 101 25 -75% A+Signs 114 31 -73% A+
Litter 62 55 -11% C+
Animal Sick/Injured 116 97 -16% BJunk Motor Vehicle 39 26 -33% A+
Substandard Structure 67 29 -57% A+
Obstructure Alley/Sidewalk/Street 44 79 80% F
Grade
Service Delivery IndicatorsOct 09
Actual
FY 10
Target
Oct 10
ActualGrade
Percentage of service requests created by
inspectors in the field 55% 60% 56% A
Service Requests Created by Inspectors (30% of overall)
Service Request Audit - 102 SRs @ 5% Margin of error
B+
Community Code:(7) South Central
Oct '10 South Central SR VolumeImprovement Rating
B - - B
1st Qtr FY 10 - 11
District Highlights (Comments)
City of Dallas
Code Accountability Report Card
October 2010
(For the period of 10/01/10 through 10/31/10)
B
South Central Community Code performed well in the Service Delivery Section of the report in October with an exception for High Weed
and Obstruction cases. The increases in High Weed and Obstruction cases can be attributed to an unusually warm and wet October.
These concerns will be addressed aggressively by Nuisance Abatement crews during November as the high weed growing season draws
to a close.
The level of proactive work performed by Code Compliance Staff came in below target with 56% of Service Requests received created by
staff in the field rather than the public. The target was 60%.
The Quality of Service performed by Code Compliance Staff scored well overall, but there is room for improvement in the areas of proving
customer contact was made. Code Compliance Management will work closely with their staff to ensure that staff working these cases take
the proper time to fully document when customer contact is made by request.
The Audit of South Central has shown the following:* 88% of sampled requests contained detailed notes
* 91% of sampled requests had all activities properly completed
* 79% of sampled requests had details to prove customer contact was made* 85% of sampled requests had all photos and documents attached
* 100% of sampled requests were closed within their Service Level Agreement
Service Delivery Grade (Each 3% of overall)
Reduction of Top 10 frequent Cases (Acceptable reduction target is 10%)
Community Code Conduct (40% of overall)
Grading Table% Change Grade-27.5% & Below A+
-25.0% A
-22.5% A-
-20.0% B+
-17.5% B
-15.0% B-
-12.5% C+
-10.0% C
-7.5% C-
-5.0% D+
-2.5% D
0.0% D-
+2.5 plus F
South Central
Stats(Volume numbers include 311 and
inspector created Service
Requests)
FY2009-2010
Total Volume: 4,787
Most Common SR: High
Weeds
FY2008-2009
Total Volume: 3,747
Most Common SR: Loose
Animals
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