Dalair Limited Quality Manual 2011

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DALAIR LIMITED

QUALITY MANUAL


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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11

In consideration of BS EN ISO 9001:2008 Dalair Limited by way of this docdemonstrate the continuing commitment towards Quality Assurance and decompany manage and maintain an established quality management system

This document provides an overview of the processes and interfaces neceCompanys objectives and also the means by which they will be monitoredmaintained and improved.

SCOPE

The Wednesbury based headquarters is the recognised centre for applicatand manufacture of air handling units for air conditioning and ventilation sy

by two satellite offices, based in London and Manchester, which have beenfor the support of sales functions within the company to provide Dalair withthese areas. We also have another premises named, Dalair Technical CenHQ with the function of being a stand-alone test facility and further London

We as a company specialise in the design, manufacture, delivery, installatimaintenance, testing and commissioning of Air Handling Equipment. Our pthe building of an acoustic housing that incorporates various items of pre-s

normally fans, motors and filters along with various types of heating, coolinequipment, that subject to effective control strategies, will enable the final pair conditioned environment to the space being served.

Since its conception in the early 1980s the Company has developed the prboth the industry trends and the needs of our customers.


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BS EN ISO 9001:2008 Issue No.: 3 Issue Date: 26/8/11 P

QUALITY POLICY

Dalair Limited as a company specialise in the application, design, manufacinstallation, testing, commissioning and site service of air handling units for

ventilation systems.

Top Management of Dalair Limited are committed towards a Quality Policycompany activities are aimed at producing products and services that satiscontractual, statutory and regulatory requirements, and international standasupported by a system which meets the requirements of BS EN ISO 9001:2committed to the continual improvement of the effectiveness of our quality

It is the policy of the Company, to market only products of high quality that

customer satisfaction, by meeting our customer requirements, and producihighly reliably and effective.The Quality Policy of the Company is set, monitored and reviewed by Top monthly basis to ensure the effectiveness of our systems.

The policy is maintained by the continuous monitoring and measuring of alobjectives, such as, achieving customer satisfaction, reducing non-conformcustomer complaints, carrying out improvement notices, seeing through co

preventive actions.These objectives are reviewed periodically during Design and Managemenfor their effectiveness through market trends, customer satisfaction, compaprocess records.

All staff and shop floor operatives throughout the company are responsiblebe achieved by complying with the above quality policy and following proceour companys quality documentation.

The Directors of the company have given the Quality Manager, full authoritcirculation of the Quality Policy.The Quality Policy is communicated to the company via department notice amendments are made to the policy, they will be circulated to all employeeto their pay slip.

The Manual and the associated processes are approved by the undersigneauthorities documents relating to our Quality System within the Company.

Signed: Darren Moseley Signed: Mark Rose

Managing Director Managing Director


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ORGANISATION CHART (Family Tree

Quality Team

ProductionEngineers

Accounts& Wages

Staff

A

ComputerManager

ApplicationsManager

ApplicationsManager

SalesManager

NORTHERNSALESOFFICE

ApplicationsEngineers

SalesManager

MIDLANDS &SW SALES

OFFICE

SOUTHERN

SALESOFFICE

CommercialDepartment

SalesDirector

ApplicationsManager ApplicationsEngineers

SalesEngineersSalesManager

ApplicationsEngineers

SalesEngineers

SalesDirector

Sales

Director SalesEngineers

AdministrationStaffCompany

Secretary

ContractsDirector

ContractsManager ContractsEngineers

Service/Maintenance

EngineersService

ManagerDrawingOffice

ManagerCAD

Operators

Health &Safety

Manager

JointManagingDirector

JointManagingDirector

StoresControllerDespatchManager

Prod. ControlManager &

WorksForeman

QualityA

Quality

ApplicationsDirector

OperationsManager


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Quality Roles and Responsibilities

Joint Managing Directors: Top Management hold ultimate responsibility for the cmanagement systems. They will ensure availability of resources to establish, implecontinually improve a quality management system to BS EN ISO 9001:2008. Theyto ensure objectives targets and programmes are achieved.

Applications / Contracts / Sales Directors: Company Directors roles are to leaddepartments through the quality management systems created by the quality teamresponsibility to ensure procedure compliance and input / see through the compan

and programmes.

Applications, Contracts, Drawing Office Managers: Company Managers are toprocedure, collect monitor and measurement data and feed back into managemenresponsible for the companys objectives targets and programmes.

Production Control Manager & Works Foreman:Is responsible for ensuring thafully aware of the quality systems in place during the manufacturing processes andThey hold full responsibility for the control of all works activities and are to feed bamanagement review ultimately for the companys objectives targets and programm

Health & Safety Manager: He is responsible for ensuring compliance to all relevalegislation. He will ensure that company activities are carried out in accordance witprocedures. The Health and Safety Manager will identify risks, create safe systememergency preparedness and response procedures. These responsibilities are upTechnical Centre respectively.

Site / Service Manager: To manage the site / service team in accordance with setprocedures. Sub-contractors on site acting for or on behalf of the company are und

testing activities carried out at the Technical Centre are also under his control.

Operations Manager: Is responsible for the upkeep and maintenance of the Techsolely responsible for the management of stores and maintenance of equipment hUltimately will report back to the Joint Managing Directors, Production Control ManForeman with non-conformity. His activities will be in compliance with procedure.

Quality Manager:Has been given full responsibility to establish, document, implecontinually improve a quality management system to BS EN ISO 9001:2008. He hamend quality procedure and processes. Analysis of data shall be under his guida

back to Top Management. He will lead the management systems in accordance wobjectives targets and programmes.

Quality Administrator:To carry out all administration of the management systemthe Quality Manager. The administrator shall over see the collection and analysis othe systems. He will also play a role in all third party approval audits.


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QUALITY PROCEDURES INDEX

PROCEDURE REFERENCE PAGE No. DOC.S F

1. CUSTOMER FOCUS 1 - 3 1/1 - 1/8

2. SALES / ESTIMATING 1 2/1 - 2/3

3. COMMERCIAL 1 3/1

4. CONTRACTS 1 4/1 - 4/16

5. DESIGN & DEVELOPMENT 1 - 3 5/1 - 5/5

6. DRAWING OFFICE 1 - 4 6/1

7. SUPPLIER ASSESMENT 1 7/1 - 7/3

8. PURCHASING 1 - 3 8/1 - 8/2

9. STORES 1+App. I 9/1 - 9/6

10. PRODUCTION 1+App.I 10/1 - 10/27

11. TRANSPORT 1

12. SITE / SERVICE 1 - 2 12/1 12/14

13. CALIBRATION 1 - 2 13/1 - 13/2

14. NON-CONFORMANCE 1 14/1

15. CORRECTIVE & 1 - 3 PREVENTIVE ACTION

16. TRAINING 1 16/1 - 16/4

17. DOCUMENT CONTROL 1-2 17/1 17/7

18. CONTROL OF RECORDS 1 18/1

19. AUDITS 1 19/1 19/5


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Quality Procedures Interaction wCustomer Focus 1 5.1

5.25.3

5.4.15.6.17.28.2.18.2.38.48.5

Management commitCustomer focusQuality policy

Quality objectivesManagement reviewCustomer-related proCustomer satisfactioMonitoring and measAnalysis of dataImprovement

Sales / Estimating 2 4.2.45.2

7.27.3

Control of recordsCustomer focus

Customer-related proDesign and developmCommercial 3 5.2

7.2Customer focusCustomer-related pro

Contracts 4 4.2.45.27.17.27.37.47.6

8.28.38.48.5

Control of recordsCustomer focusPlanning of product rCustomer-related proDesign and developmPurchasingControl of monitoringequipmentMonitoring and measControl of nonconforAnalysis of dataImprovement

Design & Development 5 5.25.4.15.6

678

Customer focusQuality objectivesManagement review

Resource managemeProduct realisationMeasurement, analys

Drawing Office 6 4.2.45.27.27.3

Control of recordsCustomer focusCustomer-related proDesign and developm

Supplier Assessment 7 4.2.47.4

8.2.18.2.48.4

Control of recordsPurchasing

Customer satisfactioMonitoring and measAnalysis of data

Purchasing 8 4.2.47.4

Control of recordsPurchasing

Stores 9 4.2.47.1

Control of recordsPlanning of product r


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8.5 ImprovementTransport 11 4.2.4

7.5Control of recordsProduction and servi

Site / Service 12 4.2.4

5.267.57.6

8.5

Control of records

Customer focusResource managemeProduction and serviControl of monitoringequipmentImprovement

Calibration 13 4.2.47.6

Control of recordsControl of monitoringequipment

Non-conformance 14 4.2.48.38.48.5

Control of recordsControl of nonconforAnalysis of dataImprovement

Corrective & Preventive Action 15 4.2.48.5

Control of recordsImprovement

Training 16 4.2.46.2

Control of recordsHuman resources

Document Control 17 4.25.15.55.6

Documentation requiManagement responResponsibility, authoManagement review

Control of Records 18 4.2.4 Control of recordsAudits 19 4.2.4

568

Control of recordsManagement responResource managemeMeasurement, analys


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Dalair Limited Quality Manual 2011

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