Dacartec_Solutions2016
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Transcript of Dacartec_Solutions2016
BUSINESS LINES
Business Lines
Internet Marketing
Corporate digital
communication
Collaboration 2.0
ECM and Process
reengineering
Business Process
Outsourcing(BPO)
Corporate WebSocial IntranetCommunities
Social IntranetInternal Social Network Single employee desk
Document ManagerOnline FormsBPM
DigitalizationDocumentary filePortalsSocial NetworksSoftware Factory
Social Networks SEM SEOCampaigns
We are a passionate team With the new technologies, we are committed to join you all the
way until we find YOUR SOLUTION.
Over 150 customers at national and international level endorse our experience on this 12 years
What do we like?
CommunicationOnline marketing
CRMSales
UsabilityNavigabilityClick throughCPCCPA
Web developmentJava development
APPs
Apps server Service busWeb services
We are not only an agency … we understand technology
…we develop on the main platforms
… we adapt to your infrastructure
InternetmarketingMany of your customers already use Internet to know about your company, to get opinions from other customers, compare prices or to shop online.
Social networks, corporate web, APPs, e-mail, online stores and SMS are the new tools of online marketing
What for? Internet marketing
To make internet advertisement To position the Brand through SEM
or SEOTo get leads in the corporate webTo listen to the customers and to
participate in social network conversations
To “move” certain services through an APP
Loyalty campaigns through emailing
Internet shopping with an online store
To measure campaign impact
What for? Internet marketing
SEM, SEO and SMO positioning of the Brand
Corporate Web Development
Online store development APP developmentMonitoring and
management of public social networks
Digital activation of the Brand (microsites, fan pages, contents…)
E-mail marketingMultichannel campaign
management platform Lead generation, CRM
integration
Cloud platform for portals and e-commerce store
Platform support and maintenance service
Content management service (social networks, portal, communities…)
Brand positioning actions (campaigns)
Scorecard: public network monitoring, portals…. KPI definition and follow up
1.Internal analysis:• Business goals • Culture• Organization • Technology
2.External analysis• Market and trends • Competitors’
Benchmarking • Consumer
segmentation • Digital innovation
3.Strategy design • Brand positioning • Interaction points • Expected results • KPIs• Deployment
strategy
Maintenance Digital research Digital activation
Steps redesign: Online sales and self-service for customers in a platform 24x7x365.
Dacartec helped the customer on redesign and implementation
Cloud maintenance is provided by Dacartec
Sales force mobility Portals of Seguros Bolívar
AchievementsInternet marketing
Online channel is a reality. Customers use internet to find information and to compare products or services.
The goal is to identify, segment and get in touch with those customers that use the web to proactively get in touch with the entity, in order to close deals or find leads.
Online sale of credit products
AchievementsInternet marketing
Our solutionsInternet marketing
Our challenge: To renew the online branding of the most important company of Colombia updating contents for each target population
Solution: Personalized web portal. SEO strategy
Results: In production on November 2014
Ecopetrol web portal
Our solutionsInternet marketing
Our challenge: To build a financial education portal that would become a referent in LATAM, with the endorsement of the Financial Superintendence, Bank of the Republic, Fogafín, Fogacop and other entities
Solution: Portal definition and online strategy to reach the goals of the portal
Results: Ongoing Project, deployment July 2016
Financial Education Portal
Our solutions BPO
Our challenge: To transform a professional tourism market niche
Solution: APP and web portal development and maintenance oriented to provide services aimed to that market niche.
Results: Pending to be launched
Enlloi APP and web portal
Towards communicati
on 2.0
Corporate digital communicationMeasuring the work environment, motivating, establishing values, understanding personnel concerns.
Internal communication is benefited from the interactivity provided by the new social tools, to know better the “internal customer”
.
Comunicación Digital CorporativaContext
Information gatherings
Companies communication evolve towards social models where the employee’s voice emerges
2.0
Notice boards
Internal newspaper
Letters to the personnel
Open doors day
Intranet
Individual surveys
Video WikisBlogs
Forums
Communities
Social network
Social intranet
Comunicación Digital CorporativaHow?
Social intranet? Intranet convergence and social network: Intranet has evolved to integrate work tools, communication and collaboration.
Internal computing network (1996)
Knowledge Intranet
Employee portal
Intranet 2.0(2008)
Social Intran
et(2010)
Digital workplac
e(2012)
Comunicación Digital CorporativaHow?“Social intranet” incorporates elements that enable collaboration and
process improvement
Conversations
Processes
Content Collaboration
BlogsMicroblog
ChatActivity lines
Document management Content sharing
Content management Tagging
ValuationSyndication
Social markers
WikisWork spaces Support to projects and processes Innovation/idea generation Calendars and events Employee profiles Friends/ContactsPeople connection
PeopleTechnology Socia
l
App integration Single Sign onActive directory integration Security management Messaging between apps
Comunicación Digital CorporativaWhat for?
Share the strategy: CEO’s blog
Description:Company’s CEO gets in touch with employees or customers
Objectives:Notice boardsGet the Company closer to the
employee or customer Enable a direct communication pathCommunicate directly company values Humanize the Company “giving it a
face“
Comunicación Digital CorporativaWhat for?
Corporate values: publish experiences
Description:A multimedia library where the employees publish “remarkable” experiences in a moderate manner
Objectives:Boos values or positive attitudes for the
Company Enable information consumption Identify gaps in training or employees
knowledge Publish “best practices” regarding
customers
Comunicación Digital CorporativaWhat for?
Measure work environment: Opinion forums
Description:We can propose a topic or even allow the community to propose it
Objectives:To understand better the daily issues of
the employees To find solutions collaboratively To identify training needs
Comunicación Digital CorporativaWhat for?
Improve learning processes: gamification
Description:Resource community for self-learning
Objectives:To define goals and objectives through
gamificationTo share material in multimedia libraries Forums to discuss or consultOnline Access to experts Access to best practices
Comunicación Digital CorporativaHow?
Phase 1: DiagnosisAnalyze work environment, culture and current communication tools to identify improvement opportunities and weaknesses.
Phase 2: Define a communication planWe define an implementation plan of new tools around measurable and quantifiable objectives
Phase 3: RolloutWe deploy tools, monitor their use and the results obtained to revise the initial objectives
Phase 4: Continuous improvementInternal team is trained on community invigoration techniques and communication campaigns roll out through 2.0 tools
.
Comunicación Digital Corporativa
Implementation of an internal social network along with an intranet redesign eases collaboration to levels previously unthinkable.
Foster socialization of best work practices and boost knowledge sharing with the organization, improving work processes in managerial tasks of human resources, commercial and others.
Inner network implementation
Achievements
Comunicación Digital Corporativa
Development of a care and dinamization service for the community of distributors through combination of a content portal, a best practices community, a news digest and a customer service have allowed a remarkable increase on sales and channel loyalty
Distributors community and portal
Achievements
Comunicación Digital Corporativa
New intranets aim to offer employees a single access to all the tools to ease their daily procedures
For this purpose we integrated social collaboration, content publishing, process integration and app tools.
Intranet redesign
Achievements
For an exceptional experience
of the employee
Everything he/she needs within reach
Collaboration 2.0Collaboration orchestrates access to documents, people and workflows for process optimization.
Process optimization Discover new collaborative tools
that optimize your work processes
Collaboration 2..0What is it?
Collaboration evolution
Face-to-face meetings
PhoneE-mailFile serverPC
Web conference Mobile phoneDocument manager IntranetForums and WikisPortable PC
Social networks Social intranetSmartphonesTablets
Inefficient teamwork
Eases teamwork Knowledge networks are
created
Tools
Features
1990 - 2000 200 - 2010 2010 – 2014…
Collaboration 2..0
Creation of a portal for sales staff eases the integration of information scattered in the different entity systems
The purpose is to provide a 360 vision of the customer to give to each one of them a customized service and offer
Sales staff portal (vision 360)
Achievements
360 vision
Collaboration 2..0
Seguros Bolivar brokers are facing every day a challenge of a more competitive and qualified sale, where the knowledge of a customer and the product are essential in a sale of added value
Sales force mobility Portal redesign for “Force I”
Achievements
Real time results on
sales
Collaboration 2..0Our solutions
Collaborative project management Solution: Projexec
implementation for project management integrated with social networks that improve internal communication with stakeholders.
Results: Variance reduction and change controls, implantation time improvement
We are not only a technological ally
… we get involved in your business
… we design solutions … and outsource your processes
Document management Improves quality and reduces time and costs of any process that requires consult or filing of a document.
We offer an outsourced digitalization service and a cloud tested service for document management to optimize the ROI of your document projects
Context What is it?
Management of any type of content in an organization, regardless of its type, format or location, along its life cycle, so that it can be located and used whenever it’s necessary Time results
on sales
What for? ¿ Para que ?
Avoid delays accessing documents through a digital file
Automatize document processes to save time and improve quality
Avoid occupying space by paper files
Paperless office: improves employees output and the quality of workspace.
Easily obtain a 360 vision of its customers, vendors or files.
Integrate all business documentation in a single repository
Improve customer support
Process improvement with Document management
BPO
We offer a total outsourcing.
How? - Outsourcing
How? Document management
Capture Repository Workflow Collaboration Life cycle
ECM solution components
How? How?
GesttumDacartec’s modular approach for digitalization, capture, storage and document management
Business Process Outsourcing (BPO for document processes)
Digitalization and document management outsourcing in the cloud
How? How?
Capture Document manager
Process manager
Management portal
Capture, digitalize a document to obtain structured information through OCR mechanisms that allow to extract all or part of a document information.
Document manager (storage) A Document Repository is an electronic document warehouse, that, in a centralized manner allows its storage, modification, consultation, version control, life cycle, security, etc.
Process manager: it allows standardization of business processes associated to documents.
Portal, it unifies the access of all users to different components of the solution in a completely customizable Web environment for each company.
Gesttum modules
Achievements References
The Grupo CAT, important logistic operator for the automotive area, outsourced to Dacartec all the gathering and capturing process for reference documents. The access time for those documents was reduced from 5 days to hours and the customers can access now in self service the web portal 24x7x365, reducing service costs.
Reference and invoice digitalization outsourcing
Achievements References
Quality documentation management
The Grupo La Santé, implemented on Gesttum its process for creation, revision and consumption of documents related to quality processes in production processes for medicines.
Our solutions
Online format customs classification
Our challenge: To improve filing processes for importation for foreign companies based on ALC’s
Solution: Online process definition for electronic filing of requests.
Results: Under implementation.
BPO Document management Colsanitas
Our challenge: Critical business process implementation
Solutions:
ECM – IBM FileNet and Datacap Platform Installation evaluation and certification.
Image importation of medical bills from individual files to ECM.
Image importation for EPS Sanitas enrollment process.
Creation of Web services in charge of information sharing from/to IBM ECM and Colsanitas Core Systems
Continuous Support and Maintenance of ECM – IBM Platform FileNet and Datacap.
Document management
BPO Document ManagementColsanitas
Our challenge: : Critical business processes implementation .
Solution: Consultancy, development and maintenance
of document processes.Document digitalization for EPS, PREPAID
MEDICAL PLANS, VENDORS, PROVIDERS.
Critical Success Factors:Process a volume of 450.000 monthly
documents. Guarantee the capability to cater specialized
Web or physical queries, in high volumes in seconds avoiding stagnation of document processes and information duplicity
Document location, reception, classification, custody and storage.
Results: Time reduction above 70%.
Document management (EPS, PREPAID MEDICAL PLANS, VENDORS, PROVIDERS)
Achievements References
Customer contract management
Círculo de Viajes, markets saving plans for product consumption in trips. Our challenge: digitalize contracts and signatures to automatically validate signatures whenever the customer wishes to consume his/her plan. Dacartec performs contract capture and storage in Gesttum and signature comparison is done automatically.
Payment per use and implantation
time reduction improves ROI in
your projects.
BPO process outsourcingProcess outsourcing allows to take advantage of scale economics accessing high range technology that otherwise would be unaffordable for many companies.
Our solutions
-
Desk virtualization
BPO
Digitalization and Document management
Portal platform and online shop
Software Factory
Computing support
BPO process outsourcing
Digital agency
BPO
Digitalization and information capture outsourcing. Access to online documents.
BPO Document Management
BPO
Invoice and reference digitalization outsourcingThe Grupo CAT, important logistic operator for the automotive area, outsourced to Dacartec all the gathering and capturing process for reference documents. The access time for those documents was reduced from 5 days to hours and the customers can access now in self service the web portal 24x7x365, reducing service costs.
Achievements
BPO
Project development outsourcing to take advantage ofDacartec’s technological expertise
“Time to market” improvement
Development baseline definition
Capitalize Company knowledge in a stable group
Obtain synergies among projects with the same technological base
Access more competitive rates
Access resources on a near-shore (Colombia)+ off-shore (Spain) model
BPO - Software Factory
Portals (WebSphere Portal, Liferay)E-commerce (WebSphere Commerce, Magento) APPs (multiplatform)Document management (Filenet, Datacap, Case Manager)
Apps BUSWeb servicesJava developmentDomino development
BPO
We have the best technology and the best equipmentto build, manage and keepyour portal or online shop
BPO - Portals and Store
Portal corporate platform in the cloud (corporate web, intranet, extranet for customers or vendors...)
E-commerce platform in the cloud
Social network platform in the cloud
Services: Platform management Content management Hotline support (chat or phone) Community management Web analytics, social network,
store
BPO
We have the best technology and the best equipmentto build, manage and keepyour portal or online shop
BPO Digital Agency
Creation of editorial and content guidelines for portals and social networks periodically
Monitoring and follow up on social networks through automatization tools
Creation of advertising, enriched content,
CMS management, automation of marketing tasks and Web site reporting
Online CHAT/ Video Chat customer support
Support on creation and management of digital Briefs
Graphic design for proposals, models and final production
BPO
We have an expert team on Social Mediaable to face diverse situations
In a professional and responsible manner
BPO Community Management
Creation and management of profiles in social networks
Strategic maintenance of corporate communication through social networks
Identification of added value contents, publishing and setting of measurement tools
Maintenance and evaluation of social metrics: feeling, commitment, viralisation, experience, valuation
PQRS support and management through social networks according the superintendence of industry and commerce
Effective listening, follow up and immersion in social conversations
BPO
Software Factory portals
Achievements
For Seguros Bolivar, the online is an important bet for the future development of the business.
The Company has relied on Dacartec for the outsourcing of the whole development on IBM WebSphere Portal.
BPO
We offer a CLOUD solution that eases, automates, andsystematizes the process for follow up and control of measuresand policies aimed to sustainability.
BPO – Sustainability
MANAGEMENT
PUBLISHING
Achievements BPO
Our challenge: To provide a contract file that allows the verification of customer’s signature
Solution: Contract digitalization process and filing on-the-cloud outsourcing (GESTTUM). Automatic signature comparison.
Results: Immediate availability of new contracts. Reduction of customer service wait times to minutes instead of hours.
Sustainability solution
BPO Document Management References
Vendor invoice management
MGS, outsources the management of several document and business processes for Coca-Cola. Dacartec manages the whole automatized process for information capture and validation processes for vendor invoices.
BPPO Document Management References
Vendor invoice management
HUF, manages the logistic chain of several companies in the automotive area. Dacartec digitalizes all the proofs of sending to ease management of incidents, reducing discontent on customers and improving service quality.
BPO
Outsourced maintenanceof your computationalsystems.
Achievements
App servers User posts Networks and
connectivity Firewall and antivirus
Characteristics: Incident
management with SLAs
Preventive and evolutionary maintenance
Service monitoring through ticket management and periodical reports
Segrurexpo, part of the grupo CESCE, outsourced to Dacartec its system support as a technological partner in its expansion strategy in Latin America, thus reducing its infrastructure costs and streamlining its expansion process.
BPO
Outsourced app managementLotus Notes/Domino.
Achievements
App servers User posts Networks and
connectivity Firewall and
antivirus
Characteristics: Incident
management with SLAs
Preventive and evolutionary maintenance
Service monitoring through ticket management and periodical reports
Segrurexpo, part of the grupo CESCE, outsourced to Dacartec its system support as a technological partner in its expansion strategy in Latin America, thus reducing its infrastructure costs and streamlining its expansion process.
BPO
Reduce your investment in PCs..
Increase the shelf life of your devices
Access your apps and data from any device and place
Deploy new stations in minutes
Pay per use, from one day to one year
BPO – Desk Virtualization
Virtualize your PCs and get countless benefits:
WHERE ARE WE?
C\Reyes magos, nº 14.28009 Tel.: (+34) 914 583 708Tel.: (+34) 914 583 709Fax.: (+34) 914 573 700
MadridC\Travessera de Gràcia, nº 56 3º-1º 08006 Tel.: (+34) 931 786 890Fax.: (+34) 914 573 700
BarcelonaC\Arquitectura nº4- 7º, módulo 541015 Tel.: (+34) 954 468 357Fax.: (+34) 955 412 413
SevillaCarrera 12 nº 97-32. Edificio Golf 97Oficina 302 – 303Tel.: (+57) 60 130 30
BogotáMedellin