Dabbawala with 6 sigma

8/13/2019 Dabbawala with 6 sigma

1/28

The People who servers food with

out errors

Aravind.T.S

Assist Professor


2/28

The Truth about Dabbawalas

Nutan Mumbai Tiffin Box Suppliers Assosiation(NMTBSA) started in 1890 as a charitable trust

They are all enrepreneurs

Standard rates for all (weight ,distance, space) each

have 35-40 clients Each earns 5000+ in a month


3/28

5000 members in their society and cover 6070 km/ day

Number of tiffins are 2,00,000 (up and down

4,00,000)

Total turn over 50cr INR


4/28

No modern technology No strike

Great time management

Six sigma rating (99.999999)


5/28

Etiquitties followed during work

No alcohol drinking during business White cap during business

Carry ID cards


6/28

Appraisal

HBR Guinness World Record

Replies belive it or not

Forbs magazine

ISO 9001-2000


7/28


8/28

Major Features

Zero % fuel

Zero % moderntechnology

Zero % investment

Zero % Disputes99.9999%

performance

100 % CustomerSatisfaction

Food is taken fromhome or mess and

is delivered atoffice.


9/28

Clients

11%students

15%businessmen

36%government

sector

38% privatesector

employee


10/28

CODING

VL

PA 3

RESIDENTSTATION CODE

DESTINATIONPICKUP GROUPCODE

[USE OF COLOURS INCODES]

DESTINATION

ADDRESSCODE

[ABBREVIATION OFBUILDING]

FINALDESTINATION[DETAIL SPECIFICATIONFLOOR/ OFFICE NAME,

PERSON]

RESIDENTSTATION PICK

UP CODE[USE OF COLOURS IN

CODES]

DESTINATIONSTATION CODE


11/28

Grant Road

(12)

Church Gate

(1-10)

Lower Parel(14)

2

3

7

4

5

6

Distribution

By Carriers

at lunchtime

To offices

Point of

Aggregation

And Sorting

C DB

A E

Collection from home

1

Supply Chain : FLOW LOGIC


12/28

MARKETING THROUGH

DABBAWALAS

Star TV hired the services of Dabbawalas to distribute the pamphlets ofAmitabh Bacchan anchored KBC reaching 2 lakhs Mumbaikars in just 4days.

Maharashtra government propagates HIV awareness though Dabbawalaschannel.

Campaigns done for many companies in Mumbai.

Dabbawalas are the fastest and most economic method to reach the nookand corner of Mumbai.

This brings additional earning for Dabbawalas.


13/28

MINIMUM CAPITAL

INVESTMENT

Only investment is the hard work , honesty , promptness and timemanagement.

Low cost offices.

Very cheap hand cart.

Easy to maintain cycles

Use public space for sorting.

No IT or HR department.


14/28

MANAGEMENT PRICIPLES

DERIVED

Team work

Timemanagement

Innovation

Customer

relationshipmanagement

6 Sigma

Logistics AndSupply chainmanagement


15/28

Know about

Six sigma


16/28

Purpose of six sigma : To make customer happier and increase profits


17/28

Six Sigma

Six Sigma is a highly disciplined process that helps acompany focus on developing and delivering near-perfect products and services.


18/28

Why Six sigma ?

It is a methodology for continuous improvement

It is a methodology for creating products/ processes thatperform at high standards

It is a set of statistical and other quality tools arranged in

unique way

It is a way of knowing where you are and where youcould be!

It is a Quality Philosophy and a management technique


19/28

Six Sigma

Six-Sigma is an integrated quality improvement

framework, which aims at ensuring no more than 3.4

defects per million opportunities.

process improvement framework known as DMAIC

(Define, Measure, Analyse, Implement, Control).


20/28

Philosophy

The central idea behind Six Sigma is that if you canmeasure how many" defects you have in aprocess, you can systematically determine how

to eliminate those and approach zero defects.


21/28

Win Win

Six Sigmaprovides maximum value to companies in

the forms of increased profits and maximum value to

consumers with high-quality products and services at

the lowest possible cost.


22/28

ItisaPhilosophy

Anythinglessthanidealisanopportunityforimprovement

Defectscostsmoney Understandingprocessesandimprovingthemisthemostefficientway

toachievelastingresults


23/28

ItisaProcess

Toachievethislevelofperformanceyouneedto:Define,Measure,Analyse,ImproveandControl


24/28

DMAIC approach

DDefine

MMeasure

AAnalyze

IImprove

CControl

Identify and state the practical problem

Validate the practical problem by collecting data

Convert the practical problem to a statistical one, definestatistical goal and identify potential statistical solution

Confirm and test the statistical solution

Convert the statistical solution to a practical solution


25/28

BenchmarkBaseline

Contract/Charter

KanoModel

Voiceofthe

Customer

QualityFunction

DeploymentProcessFlowMap

Project

Management

Managementby

Fact4Whats

7BasicToolsDefectMetrics

DataCollection,

Forms,Plan,

Logistics

Sampling

Techniques

Cause&EffectDiagrams

FailureModels&

EffectAnalysis

Decision&Risk

Analysis

StatisticalInference

ControlChartsCapability

ReliabilityAnalysis

RootCause

Analysis

5Whys

SystemsThinking

DesignofExperiments

Modelling

Tolerancing

RobustDesign

ProcessMap

StatisticalControlsControlCharts

TimeSeries

Methods

NonStatistical

Controls

Procedure

adherencePerformance

Mgmt

Preventiveactivities

Pokeyoke

DefineWhatiswrong?

MeasureData&Process

capability

AnalyzeWhenandwhere

arethedefects

ImproveHowtoget

tosixsigma

ControlDisplay

keymeasures

Tools for DMAIC


26/28

ItisStatistics

6Sigmaprocesseswillproducelessthan 4

defectspermillionopportunities


27/28


28/28

Source

Wiki /dabbawala

Sigsigma.com

Dabbawala with 6 sigma

Documents

Transcript of Dabbawala with 6 sigma