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PART rr RKAniNC. S K C T I O N I : ( i r a i t i m a r . S t r u r t u t 1 a n d \ i n n l i i i l a n ( J D i i u t U v )

D e c i d e w h i c h o f Ihc f o u r u n i l r r l i n r d V M . r d v phrases m i t r k .< l \ I t . < o r l> . . l . l ri..l !., . .,m(), I ,

c o r r e c t .

1. A l l municipal huildinps stopped to allow smokinj: in lohhjt-. :itl .-l.-v.if^r- .-i ' ' ' ' f '

year. 2. Due to increased profits. cnd-of-Oic-jycai bonuses vvi|l appear in I )ccemh*.T p . i_ , . h, t

( A ) B C 3 . In .some countries, exchanging business cards at a first meeting isj.fj.D'^i'iir"'- ' ' ' '' ' '

A B

business etiquelte. D

4 . Customers were delighted to learn that there was an additional ten percent dii\ir i n r h B O

twenty percent end-of-season markdown.

D

5 . Packages are arranged and labeled alphabeticalh according their final destination. A B ( ? ) D

6 . Living abroad rejjuires knowledge o f a country's language, business customs, and the sncai. A B ^ ^ C~

economics, and political institutions.

7. Every two weeks a meeting among the senior partners of the t inn is licW to discuss and ti> anah/e

A B C differently issues.

8 . The annual meeting o f the stockholders this June wi l l be a two-days program dealin" solelv with

the takeover proposal.

D

9 . He hasbeenhoped for a raise for the last four months, but his boss is reluctant to give hitn one

^ B c 77 1 0 . Airline regulations allows only one piece o f suitcases to be earned on board the f l ight

^ B c

Trang 1 / 8 - M a d h h i 147

J J j j j ^ shipment entering ihe United States is subject to more than five hundred pa^;, of customs A B C

anil t t r i f f reMatifflk

i i . Dinmond Carpets has used both print advertisements or radio commercials lo announce the A D C -

.?.n

A v,^t management the customers are deiighted with the new fall designs. B. neither C . and

t i m e : w e h o p e t o h a v x a l o n g " r e l a t i < , n s i , i p w i t h i i T l h ^ t l t u r e : T h a i i k s a g a i n , B l h e P a r k e r

4 1 . What is NOT the purpose o f the first passage'' A. To provide flight times B . To confirm the hotel resen,'ation C T o provide travel information

( D / T o inform M s . Parker that she got a discoum 4 2 _ ^ c c o r d i n g to the first passage, which of the tbllowitig is NO! a possible method ofpavmcni'.'

V^*-^^*^ B . Money order C. i:)irccnransler I ) . Credit card ' 4 3 ^ ' h e n do Ms. Parker and her group want to leave tor Seoul'.'

(A).!anuary 15 B . .January 25 C. .lanuaryl? I ) . March 16 4 4 . According to the passages, what is NO I true','

( ^ M r Klum is excited about his upcoming tour to Seoul, B . It is not clear i f Ms. Parker wil l get a discount on her inp to Smilh Korea. C. Nine people do not qualify for a discount on airfare. D . Ms. Parker feels that she needs more information about her sta.v in Seoul,

4 5 . What would Ms. Parker like Mr. Klum to do'? A . Upgrade the rooms at the hotel (B)Reduce the airfare C. Upgrade the seats on the flight D . Send sonic more details ahoiit plane ticket

4 6 . How long does the tour of South Korea take'? A. 5 days B . 2 days (c) 3 days D . 4 days

4 7 . I f a flight for Seoul departs at 4:00 p.m., it arrives at... ( A ) 8 : 5 0 p . m . B . 6:50 p.m. C, 8:45 p.m. D . 4:45p.m.

4 8 . In order to get a group discount rate. Ms Parker's group needs ... A. Three more people ^ B ) One more person C. Ten more people D . 1 wo more people

4 9 . Which word in the passages means " t o hcr,'e the r i g h t t o x o m e t h i n g " ^^^^^ A. Sign up B . Require C. Bend (opOualify tor

5 0 . What does the word " I V e ' ' in " I V e r e g r e i l o i n f o r m you t h a i . . " refer to'? A . Ms. Parker @ H a r o l d Kluni's compans C. Ms. Parker and her friends D . Mr. Klum

Q u e s t i o n s 5 1 t o 60 r e f e r t o I h e following p a s s a g e s .

i To; Service'q-povvercquipment.com From: Glenn.Lindtf/ mcinax.net Date: March 14 Subject: Customer Service Request

1 purchased the Harley-Davidson garage workbench (11DGS-I,6224) on Feb 1, As 1 lolfn^eJ the enclosed assembly instruction. ! found that the workbench uould not stand s,abl> hecause .ae o, legs is lightly longer than the other three. Thus. I would like to request sou ,o replace .he dcie..ivc so that the workbench can be reassembled.

.i=/f;rrLss:;';:i';:.j:":':-> -I look for^vard to hearing from you. Thank you tor your assistance.

Sincerely, _ _ . Glenn Lindt. ^

~ I > a n g 4 S - M a ^ I ' i ' i t i i I ' l '

To: Glenn Lindt From: Bart Graham Date: March 15

Subject: RE: Customer Service Request

Dear Mr. Lindt, Thank you for your e-mail. We are sony that you weren't able to put the product together because of the defective part. We wi l l provide you with a replacement with no extra charge.

According to our policy, products purchased within one month can be returned to the store - even if they are not detective - as long as you have the original receipt.

However, products purchased more than one month ago may be returned only i f they arc damaged or defective at the time of purchase. Since you bought the workbench more than a month ago your case falls under the second category. In this case, you have to fill out a Merchandise Return Form on our website, www.powerequiptTient.com. and submit it online. When the request is filed, a Merchandise Return Code wi l l be e-mailed to you. Please present this code with your .store receipt to return the product to the store. Complete details of our store policy can be found on our website. '

I hope this information is helpftil to you. To help us serve you better in the future, please complete the attached questionnaire (also available on our website) on how helpful our customer service is lo you, and I send it back to me, at which time I wil l send you a 10% discount coupon which can be used for your next purchase.

Bart Graham, Customer Service.

5 1 . What problem did Mr. Lindt face with the product? A . It didn't provide an online registration procedure. B . It was different ft'om the display model,

( C P O n e o f t h e l e g s was defective, D . It was more expensive than he had expected,

5 2 . According to the passages, which of the following is true? A . Mr. Graham handles customer complaints at Harley-Davidson.

f Mr. Lindt did not report the problem sooner because he had to move to another country. Mr. Lindt purchased the garage workbench online on February 1. D . Mr. Graham wants to give out a 10% discount coupon to people.

5 3 . When did Mr. Lindt buy the product? A . O n March 15 B. On March 14 (g)On February' 1 D. On Februar>' 11

5 4 . What should Mr, Lindt obtain via e-mail before returning the item? A . T h e original package B - A store manager's note C . The invoice number ( b ^ A special code

5 5 . What can Mr, Lindt do to get a discount on his next purchase? A . Become an online member Obtain a special code via c-mail C . Purchase a product over $ 100 Complete a questionnaire

5 6 . According to the passages, which of the following is N O f true? A . M r . Lindt wants to change the defective leg, B . The Harley Davidson garage workbench has 4 legs, C The workbench would n o t stand steadily, , ,

(D) M r . Lindt n e e d s t o p a y s o m e money for changing the defective leg. 5 7 What w o r d o r phrase in t h e passages means ^ ' a l l ^ a l a>ul acccpuM. - - ' J " ^ ' y ' " ' '

A . Defective B . Rea,ssembled L e g i t i m a t e D. Original T i i r n y 5 8 - M i de t h i 147

5S, What does the phrase "the issue" in "Thus, 1 did not have the time to deal w i t h thehsuc u n u l mm

imply? A . M r . Lindt bought t h e workbench more than one month a g o . B . M r . Lindt regretted that he could not contact the shop earlier. C M r . Lindt would like t o replace the defective leg.

( ) T h e workbench could not stand steadily. 59 -What does the w o r d "they " in " . . .even i f t j t e i are not defective..." refer t o ?

(A^Products bought wi thin one month B . Products purchased m o r e than one month C . Damaged or defective products D . Products sold in the store

6 0 . In o r d e r to replace the defective leg o f the Harley Davidson garage workbench, M r . Lindt has to m e e t the following things:

A . Products purchased more than one month with the original receipt. B . Details o f damaged or defective products sent to the store on its website. C. Products purchased within one month with the original receipt.

( D ) Products damaged or defective at the time of purchase.

S E C T I O N 3: C l o z e ( 1 0 m a r k s )

F i l l i n e a c h b l a n k w i t h O N E s u i t a b l e w o r d . W R I T E y o u r a n s w e r s o n the answer s h e e t p r o v i d e d

Business lunches are an enjoyable p c n ' t (61) of doing business -- but ihey can be complicated.

What should you talk about? Is it better to be formal or ^t\^QUn\ai (62)? How important is it to

listen?

H Q W can you i^g^Q, (63) a good business lunch? Mark Addison. V\/riO (64) works for an

advertising agency, says that business f n n c/uJA (65) are also business meetings. He thinks that it is

a good idea to keep things formal the first - j i r f i d (66) (hat >ou meet someone. But you don't have

to i ^ / ^ , (67) about business all the tiine. It is also important to listen. What other things are

important for a successful lunch? I f you don't know what to do, then watch y V ^ ^ f (68) >our ho.st

does. Choose food that is easy to j ^ G C t (69). You can enjoy the conversation |/V ( f ( l Oc4" (70)

worrying about how to eat the meal.

P A R T 2 : W R I T I N G

S E C T I O N 1 : C o n t r o l l e d w r i t i n g ( 1 5 m a r k s )

F r o m t h e f o l l o w i n g s e t s o f w o r d s a n d p h r a s e s i n t h e g i v e n s e q u e n c e s , m a k e a l l t h e c h a n g e s a n d a d d i t i o n s n e c e s s a r y t o p r o d u c e s e n t e n c e s , w h i c h t o g e t h e r m a k e a c o m p l e t e p r o f i l e o f a c o m p a n y . N o t e c a r e f u l l y f r o m t h e e x a m p l e w h a t k i n d o f c h a n g e s n e e d t o b e m a d e . W R I T E y o u r a n s w e r s o n t h e a n s w e r s h e e t p r o v i d e d . E x a m p l e : 1 / b e / h a p p y / g e t / l e t t e r / o f f e r m e / j o b / y o u r c o m p a n y A n s w e r : / was happy,^iiinl g o t y g u r letter in which y o u offer me a Job in y o u r company 7 1 . D u t c h L a d y V i e t n a m , c a l l e d D L V / b e / o n e / t h e b i g g e s t m a n u f a c t u r e r s ^ d a i r y p r o d u c t s i n V i e t n a m .

7 2 . I t / e s t a b l i s h / 1996 / a n i n v e s t m e n t c a p i t a l o f 5 0 m i l l i o n U S D .

7 3 . E v e r y y e a r , t h e c o m p a n y / s u p p l y / m o r e t h a n 1 5 t i i i i i n n m u t ,. . . , . . . ~ / 1 5 0 d i s t r i l K i t o , ; 1 1 0 0 . 0 0 0 retaile ""'^^ ^""gh ^ d i s t r i b u t i o n s y s t e m /

7 4 . With g o o d i n v e s t m e n t / m o d e m technology, DLV/alwavsen^,,/,!, w u and safety. the high standards / food hygiene

7 5 . Since its establishment, it / aim / providing Vietnamese consumers/ nutritious p r o d u l

7 6 . After the first Commercial Invoice/ officially issue/, many of DLV products/ launch/ the market,

7 7 . DLV's biggest achievement / be/ contribute/ the improvement of Vietnamese people's lives.

7 8 . early 2005, D L V /grant / the Golden Dragon Award 2004 / its significant achievements.

7 9 . In 2006, a secondary factory in Ha Nam / build / an initial investment / 20million LSD.

8 0 . At present, D L V / e.vpand / its distribution network, strengthen / its sales force, and enhance p e o p l e ' s brand awareness.

S E C T I O N 2: Sentence transformation ( 1 5 marks) F i n i s h each of the following sentences in such a way that it means exactly the same as the sentence p r i n t e d before i t . W R I T E your answers cm the answer sheet provided.

E X A M P L E : 1 haven't enjoved myself so much for > cars.

s i n c e I e n j o x a l myself so m u c h . ANSWER: It's years... :

> l ^ I t is always interesting to hear other people's points of view.

T o h e a r i;^'.'

- M ^ t o a recr.rd.low in pn.fi.s las. >car. the fimt is thinking of cx,x,ndinB ,.s ....rations into foa.gn mad^cts.

B e c a u s e there

U. S A N Y O started manufacturing low-tcmpcraturc pol>-silic., thin-film transistor 1 CD m ,oo^

S A N Y O h a s

4. - n ^ leader's explanati

8 5 * the hoard members graised Sue for her dedication to the project and the company.

Sue

8 6 . The product didn^t adapt to local tastes and preferences, so our sales fell dramatically.

I f

8 7 . Georgia Electric has seldom been in deep financial trouble.

Seldom

8 8 . Why don't you look at the job advertisements in the newspaper every week?

I advise him that

8 9 . The mechanical arm of Tapestore u.sually spends If^seconds finding a tape.

It usually takes

9 0 . "Who wi l l be in charge of implementing the new pricing plan?" asked the sales manager.

The sales manager wanted to know

This i s the end of the test. Good luck."

Tran, ; S S - NU1 de (h,