D1.HSS.CL4.03 Slide 1. Operate basic security equipment Performance Criteria for this Element are: ...

OPERATE BASIC SECURITY EQUIPMENT

D1.HSS.CL4.03

Slide 1

Operate basic security equipmentPerformance Criteria for this Element are:

Identify and access security equipment to complete designated tasks in accordance with assignment instructions and organizational requirements

Perform pre-operational checks to equipment

Identify, rectify or replace faulty and damaged equipment

Identify and notify the need for training to the appropriate person

Slide 2

AssessmentAssessment for this unit may include:

Oral questions

Written questions

Work projects

Workplace observation of practical skills

Practical exercises

Formal report from employer or supervisor

Slide 3

Operate basic security equipment

This Unit comprises four Elements:

Slide 4

Select and prepare security equipment for use1

Operate security equipment2

Maintain security equipment and resources3

Identify and access security equipment

Security equipment used:

Must be selected for the individual job to be done

Is supplied by the employer

May be supplemented by personal items:

To reflect individual preferences

If approved by management

Slide 5


Security equipment will vary between venues based on:

Layout

Location

Trade

Trading hours

Neighboring business

(Continued)

Slide 6


Customer type and profiles

Previous history

Local and emerging trends impacting security

Numbers of staff

Budget

Guest needs and expectations regarding security

Personal items used by security staff

Slide 7


Comms equipment is required by Security staff:

So management can communicate with staff

To enable communication in event of emergency

To allow staff to talk with each other

So venue can communicate with guests

To communicate with emergency services

Slide 8


Commonly used comms equipment:

Hand-held radios

Comms set with headset

Landline phones

Cell phones

Pagers

PA systems

Megaphones

Slide 9


‘Security’ requires office equipment to support its activities:

An office with desks, chairs and cupboards

Computers – with internet connection

Printer and photocopier

Fax machines

White boards

TV monitor

Filing cabinets

Slide 10


Security staff may also use vehicles:

Cars

Vans

Motorcycles

Bicycles

Slide 11


Fire fighting equipment:

Extinguishers:

Water; foam; powder; carbon dioxide

Reels and hoses

Fire blankets

Sand buckets

Slide 12


In relation to fire-fighting equipment:

Obtain in-house training

Know the differences between extinguishers, what they are used for and how to operate them

Know locations of:

Hoses and reels

Sand buckets

Fire blankets

Slide 13


Fire alarms:

Know the different ‘stages’ of alarms – what they sound like and what they mean

Treat all alarms seriously

Never turn off an alarm until specifically instructed to do so

Slide 14


Shut off valves:

Used in the event of an emergency to:

Turn off electricity

Turn off water

Turn off gas

Slide 15


Intruder alarms:

May be activated by pressure pad, beam, sensor or a contact (switch)

May give audible (siren) or visual (flashing light) warning – or both

All alerts or alarms MUST be investigated

Slide 16


Flashlights (torches):

Must know where they are stored, how to use and recharge them, how long they will last

An item very much influenced by personal preference

Must be strong and powerful

Should have a strobe SOS feature

Slide 17


Other security items include:

Warning signs

Tape

Witches hats - cones

Slide 18


Cameras:

Some issue these to Security staff, some do not

Used to:

Capture evidence

Deter threats

Record occurrences

Slide 19


‘Designated tasks’:

Conducting routine security monitoring

Performing crowd control duties

Undertaking screening activities

Checking identification

(Continued)

Slide 20


Escorting people

Controlling access

Controlling and monitoring egress

Working with security documents..

Slide 21


‘Assignment instructions’:

Instructions from management about work allocated to Security staff

May be in written form

Mostly in verbal form

Slide 22


Written assignment instructions commonly used for:

Special surveillance

Investigations

Escort duties

Special or substantiated threats

Responses based on advice from police

Responses based on risk assessment results and findings

Large events

Slide 23


Assignment instructions will address:

Specific requirements nominated by client

Objectives

Special access requirements which may apply

Time ‘on’ and ‘off’

(Continued)

Slide 24


Specific work tasks

Integration of tasks with other duties

Resources available to be used

Management for the assignment

Documentation required to be referred to

Slide 25

Perform pre-operational checks

Checking of security equipment:

Must occur prior to use of items – no exceptions

Must be completed by all staff – no exceptions

Must be applied to all items – no exceptions

Slide 26

Perform pre-operational checksPre-operational checks are important because:

All items need to work as intended when used

There is a need to ensure safety of the item

The equipment may save your life or someone else’s

Everyone expects you to have functional equipment

Not having fully functional items may breach Duty of Care

Slide 27


Never assume an item is fit to use simply because:

Someone else has just handed it in after their shift

There is nothing recorded or documented indicating a problem

It is, or it looks new

The item has never given a problem in the past

Slide 28


Pre-operational checks can involve:

Checking log books and registers

Reading and referring to manufacturer’s instructions

Using your senses

(Continued)

Slide 29


Responding to small operational defects

Undertaking basic preventative vehicle maintenance

Performing basic vehicle checks

(Continued)

Slide 30

Perform pre-operational checks Other testing and checking:

Running diagnostics

Testing comms

Weapons

Items are ‘charged’

OC sprays are ‘full’

Slide 31


All faulty or damaged items must be fixed or replaced.

Faults or damage can be identified:

As a result of checks

When reported by staff

When flagged by a system

Slide 32


Examples of damaged or faulty equipment:

Missing items

Items with flat batteries

Flashlights with blown globes

Items requiring maintenance or service

Item works intermittently

Dangerous item

Not fully operational

Slide 33

Identify, rectify or replace faulty and damaged equipmentWhere items are damaged or faulty and can be fixed your on-the-job training will:

Explain scope of authority

Indicate time which can be spent

Provide diagnosis and repair or service instruction

(Continued)

Slide 34

Identify, rectify or replace faulty and damaged equipmentAlso note:

Never assume you know what the problem or cause is

Stay within personal scope of authority

Repair requirements (can) differ between similar items of equipment and between models

Never ignore a problem or fault

Slide 35

Identify, rectify or replace faulty and damaged equipmentSOP where items cannot be fixed on-the-spot by you:

Tag item as ‘U/S’

Remove item from service

Complete ‘Maintenance Request’ form

Arrange replacement

Report situation

Slide 36

Identify and notify need for training

Security-related training may be required by:

Full-time, part-time and casual staff

New employees, and those with no experience

Staff who have transferred to Security work

Experienced staff from other venues

Contracted staff from external security provider

Slide 37


Security training may be required when:

New equipment is introduced

Breaches of security occur

Established SOPs prove ineffective

New or revised policies and procedures are introduced

New target markets are attending

(Continued)

Slide 38


Opening times change

New attractions are made available in the venue

There has been legal action against the venue

Negative media attention is received

(Continued)

Slide 39


Told by authorities to improve security

Warned by authorities of a new or specific threat

Property layout alters

A special event is planned

A VIP guest is expected

Slide 40


Need for training needs to be communicated (usually in writing) to ‘appropriate person’ who may be:

Owner

Manager

Head office

External security provider

(Continued)

Slide 41


Head of Security

Venue or workplace trainer

Department supervisor

Safety and Welfare committee (or similar)

Equipment manufacturers

Slide 42


Communicating need for security-related training should address the following points:

Numbers of staff

Names

Urgency

Specification of what is required

Slide 43

Summary – Element 1

When selecting and preparing security equipment for use:

Use equipment and items provided by management

Supplement venue items with your own personal gear (where permitted)

Make sure you know all the security gear available and used within the venue

Learn the tasks and responsibilities security is expected to discharge

Match tools and equipment to work to be done

(Continued)

Slide 44

Summary – Element 1 Determine house policies and protocols as they apply

to security work and use of security items

Become familiar with workplace assignment instructions

Check equipment, tools, items and systems prior to use

Make sure all faults and damage are rectified or reported

Be alert to the need for training to address use of new equipment and or emerging security situations and threats

Slide 45

Operate security equipment

Performance Criteria for this Element are:

Select, use and maintain appropriate personal protective equipment and clothing

Comply with all legislated and internal requirements

Operate security equipment in a safe and controlled manner

Monitor surveillance

Test alarm sectors according to assignment instructions

Slide 46

Select, use and maintain PPE and clothing

PPE:

Personal Protective Equipment

Includes clothing

Is provided by employer

May be supplemented by personal items – if allowed

Slide 47


Examples of PPE:

Body armor

Protective shields

Masks

Safety boots

(Continued)

Slide 48


Head protection

Safety glasses

Knee pads

Clip-on neck ties

(Continued)

Slide 49


Duty/utility belt – which can carry:

Holders for pager, flashlight and asp

Pouch for handcuffs, medical and camera

Holster for comms and pistol

Holders for keys, camera, knife and extra clips of ammunition

OC spray carrier

Slide 50


Generic requirements for maintaining PPE:

Inspect after each use

Clean

Repair or replace when damaged

Follow manufacturer’s instructions

Re-charge or fit new batteries

Return items to designated storage

Slide 51

Comply with requirementsSecurity staff:

Must comply with legislated and internal requirements

Generally have no more rights than a normal member of the public

Must not:

Bully

Harass

Intimidate

Assault

Slide 52

Comply with requirements

Main roles of Security is to:

Deter

Detect

Defend

Detain

Slide 53


Legal obligations for Security staff may include:

Undertaking mandatory training

Providing proof of training to employer

Wearing ID while on duty

Adhere to local guidelines and requirements

Slide 54


Legal obligations for Security staff will include :

Complete special training if required to carry firearm

Complete required on-the-job training

Adhere to internal standards and protocols

Meet relevant QA standards

Comply with local laws

Take responsibility for action

Slide 55


You are not a Police Officer:

You do not have the same rights

Power and authority comes from uniform and attitude

Responses can be limited to:

Containing the situation

Calling for assistance

Protecting and defending

Slide 56


In relation making a citizen’s arrest:

Don’t!

Delay the person instead until Police arrive:

Engage them in conversation

Ask them questions

Give them a drink or snack

Ask them to wait

Slide 57


All security equipment must be operated in a safe and controlled manner:


How to turn ‘on’ and ‘off’

How to run system checks

How to access parts and components

How to enter data

How to operate and read alarms

Slide 58


Use of security equipment must also align with internal requirements which can be determined:

By talking to others

By watching them

As a result of on-the-job training

Slide 59


Internal requirements can include:

Exercising personal control at all times

Using tact and diplomacy

Focusing on appropriate communication and interpersonal skills

Being polite and respectful

Applying fairness and absence of discrimination

(Continued)

Slide 60


Using restraint in a physical confrontation

Not searching people

Using items for their intended purpose

Observing Privacy and Confidentiality policies

Not discussing internal information with others

Nor discussing incident responses with the media

Slide 61

Monitor surveillance equipmentMonitoring of surveillance equipment:

Equipment varies between venues

Can be seen as:

A combination of observations relevant to the security systems and technology deployed in the workplace

Slide 62

Monitor surveillance equipment

Monitoring activities may include:

Using senses:

Watching

Listening

Being alert

Noticing smells

(Continued)

Slide 63

Monitor surveillance equipment Watching alarm boards and monitors to:

Identify activation

Locate site of alarm or alert

Notify required persons

(Continued)

Slide 64


Following manufacturer’s instructions:

Setting up items and system components

Conducting system checks

Cleaning

Testing system elements

(Continued)

Slide 65


Completing necessary documentation

Checking and assessing system data and records

Checking internal signage

Checking CCTV coverage

Verifying surveillance records are being maintained as required

Slide 66

Monitor surveillance equipmentSituational Awareness:

Awareness of your environment:

Is it changing? How? Why?

What do I need to do in response to changes?

Relies on:

Keeping eyes and ears open

Analyzing everything

Slide 67


Situational Awareness is basis for:

Determining threats

Identifying action required

Identifying abnormal situations

Prompt and effective responses

Slide 68

Test alarm sectors

All systems and equipment must be tested:

Fire alarms

Smoke and heat detectors

Intruder alarms

Alarm boards

CCTV

(Continued)

Slide 69

Test alarm sectors Comms

EAS systems

Key access and locking systems

Motion sensors

On-premise safes

Vehicle alarms

Internet security

Slide 70

Test alarm sectors

‘Testing sectors’ – it is standard practice to:

Test and check one system at a time

Test and check one sector at a time

Record all testing

Slide 71

Test alarm sectors

‘Testing to assignment instructions’ refers to:

Using required tools and equipment

Following testing schedules

Conducting one-off checks

Applying designated types of tests and checks

Slide 72

Test alarm sectors

Testing:

Must comply with:

Legislation

Local COPs

Manufacturer’s instructions

Slide 73

Test alarm sectors

Testing is a mix of:

Workplace inspections

Active testing

Slide 74

Test alarm sectors

SOPs when testing may include:

Only certified qualified personnel to be used

Notifying authorities of tests

Notifying remote sites

Advising patrons

Following required schedules

(Continued)

Slide 75

Test alarm sectors Communicating faults and discrepancies

Investigating and remedying all problems

Addressing maintenance requirements

Recording testing activities and results

Slide 76


When operating security equipment:

Make sure you use all mandatory PPE

Use a utility belt to help with EDC items

Maintain PPE as necessary

Comply with all legislated requirements

Realize the limitations of the action you can take

Remember you are not a police officer

Follow manufacturer’s instructions when operating equipment

(Continued) Slide 77

Summary – Element 2 Be controlled and restrained in your interactions with

people

Follow all internal SOPs and protocols

Monitor all equipment, systems and displays

Maintain situational awareness

Inspect and actively test equipment and systems in accordance with established schedules

Record details and results of all tests and inspections

Respond as required to all issues identified by inspections and tests


Maintain security equipment and resourcesPerformance Criteria for this Element are:

Return security equipment to operational condition

Clean, maintain and store security tools and equipment

Report faulty or damaged security equipment and items

Arrange back-up systems for faulty or damaged security equipment and items

Complete internal records and reports relating to security

Slide 79

Return security equipment to operational conditionIt is important to return items to operational status to:

Optimize security

Maintain trust and confidence

Give other venue staff a sense of security and confidence

Discharge Duty of Care obligations

Fulfill promises

Thwart criminals

Reduce costs

Slide 80

Return security equipment to operational conditionStaff un-trained in formal service and maintenance have limited response options:

Notifying and seeking assistance from others

Obtaining a replacement

Using common sense

Taking logical action

Implementing an alternative security option

Slide 81

Return security equipment to operational conditionFurther follow-up action can include:

Remaining on-site

Returning for a later check

Reporting the matter

Completing required paperwork

Arranging for extra security

Slide 82

Clean, maintain and store security items

Cleaning of security items is essential to:

Optimize performance

Enhance appearance

Slide 83

Clean, maintain and store security itemsBasics of cleaning:

Use designated chemicals and cleaning items

Adhere to cleaning schedules

Clean items allocated as your responsibilities

Allocate sufficient time

Do it during quiet times

Slide 84

Clean, maintain and store security items

Maintenance of security equipment and resources:


Operate within personal scope of authority

Ask for help when uncertain

Be prepared to obtain qualified help

Slide 85

Clean, maintain and store security itemsMaintenance may involve:

Regular cleaning

Lubrication

Changing batteries

Making minor adjustments

(Continued)

Slide 86

Clean, maintain and store security items Tightening items

Making basic repairs

Replacing parts

Delivering preventative maintenance

Using suitable qualified and certified technicians

Slide 87

Clean, maintain and store security itemsStoring security items:

Store immediately after cleaning and maintenance

Put items in containers, where appropriate

Put items in designated locations

Update stock control documents

Secure the area

Slide 88

Report faulty or damaged equipment

Faulty or damaged equipment must be reported:

To make arrangements for repair

For insurance purposes

To rely on a warranty or guarantee

To build a database of information regarding faults and damage

(Continued)

Slide 89


To make reimbursement claims against customers

To obtain permission to take action

To comply with internal policies and procedures

To share information internally

Slide 90


In relation to reporting faulty or damaged items:

Report immediately

Report to appropriate person

Slide 91


Reporting options:

Two-way radio

Internal telephone

Cell phone

Face-to-face

Documentation

Slide 92


When reporting:

Name and identify the precise item

Describe problem, fault or damage

State cause of problem, fault or damage

Slide 93


Urgency

Action already taken to attempt repairs

What has been done to maintain security

Suggestions for action

Slide 94

Arrange back-up systems

Back-up will be needed if the problem cannot be:

Fixed by you on-the-spot

Fixed by another staff member

Fixed by an external provider

Slide 95


Workplace facts:

Most venues do not have back-up systems as they are:

Too expensive

Too complex

Venues tend to have replacement parts

Slide 96


‘Systems’ can refer to:

Large items

Fire monitoring

Intruder, intrusion detection

Slide 97


Practical responses to faulty or damaged systems:

Realize the cause could be an intentional act

Run systems diagnostic check

Contact manufacturer or provider

Contact remote control rooms

(Continued)

Slide 98


Contact your external security provider

Contact authorities

Initiate alternative or supplementary security to maintain original level of security

Slide 99


Additional requirements:

Respond quickly

Stay within scope of authority

Notify others

Amend normal activities

Record the situation

Participate in de-brief

Slide 100

Complete internal records and reports

In relation to internal records and reports:

They vary between venues

Must be competed in a timely manner

They need to be ‘forwarded’

Accuracy is vital

(Continued)

Slide 101


Obtain training in how to complete them

Look at the records and reports of others

Keep a copy

Seek help and advice when unsure

Documents may be electronic or paper-based

Slide 102


Records and reports may include:

Communication book

Maintenance Request form

Maintenance report

Time sheet

Task assignment

(Continued)

Slide 103


Job cards

Patrol reports

Suspicious person report

Incident report

CCTV surveillance records

(Continued)

Slide 104


Alarm reports

Response reports

Equipment faults log

Testing and inspection records

Witness statements

(Continued)

Slide 105


Recommendations for action relating to any aspect of security

Training request form

Slide 106


When maintaining security equipment and resources:


Adhere to maintenance schedules

Stay within your designated scope of authority

Arrange alternate, substitute or back-up actions or plans where items cannot be repaired or returned to full operational status

Conduct preventative maintenance as required

Inform nominated external sources when a problem occurs



Realise cleaning is a primary maintenance activity for equipment and items

Report and or refer any situations you cannot fix

Learn the SOP back-up protocols and plans where security equipment and systems are compromised

Adjust standard security arrangements to respond effectively to identified faults and damage to security equipment

Complete internal records and reports as require

Slide 108

D1.HSS.CL4.03 Slide 1. Operate basic security equipment Performance Criteria for this Element are: ...

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