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E-GOVERNANCE CRITICAL SUCCESS FACTORS AND IMPACT

ASSESSMENT RNCE

The Great Indian Railway Experience

Presented by Sunira Bassi

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E-governance

is the use of information technology in governance. In other words, it is an exercise to convert government services into IT enabled services

means that government must be able to use IT extensively in all their functions.

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ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE MANAGEMENT.

-Route Length : 63122 Km-Gross Receipts: Rs. 42605 Crores

-Staff Strength: 14.72 Lakhs-No. Of Stations: 6906

KEY ACTIVITIES OF INDIAN RAILWAYS -TRANSPORTATION OF FREIGHT AND PASSENGERS

Its contribution to the nation’s progress is immeasurable Dual role to play as a commercial organization as well as a vehicle for fulfillment of aspirations of the society at large

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TODAY’S BUSINESS CHALLENGES

Increased operational efficiencyImprove productivity from existing systemsStreamline and optimize business procedures

Responsiveness to constituentsCreate end-to-end visibility into the business Make the information accessible and actionable

Adaptability to changeRe-act quickly to threats and opportunitiesTurn IT into a competitive business asset

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USING INFORMATION TECHNOLOGY FOR GREATER EFFICIENCY

A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT

E-GOVERNANCE OBJECTIVE Freight revenue enhancement Passenger revenue enhancement Improvements in Customer and public service Investment optimization

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CRIS- Internal IT Service Provider for IR• Transforming Transport through Technology

• Jewels in the Crown-Freight Operations Information system ( FOIS)-Passenger Reservations System (PRS)-Unreserved Ticketing System (UTS)

• MIS Applications- Rail Budget Compilation System- Comprehensive Payroll Processing System- Vigilance software system - Material Management Information System for P-way- Comprehensive Accounting & Transaction System

• Web Enabled Applications: E-reservation, E-Payment of Freight, National Train Enq. System

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SERVICE IN PASSENGER TRANSPORTATION

Indian Railways offer unmatched service to the nation in two major segments of passenger traffic

Low Cost Long Distance travelMass Volume transportation segment

Share of nearly 22% in Passenger Transport

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Rajdhani, Shatabdi, Super fast, Mail/exp Trains – Journey through Reservation

About 1520 Trains daily

This segment accounts for

5% of the passenger carried

34% of the PKM

53% of the passenger revenue

The average distance covered by each passenger is 760 kms

Revenue earned

Per PKM is 40 paisa

Per passenger is Rs 310

PREMIER PASSENGER SERVICE

TOTAL PASSENGER

TRAFFICPREMIER

PASSENGERS

PASSENGERS (millions) 5210.7 234.1

PKM(billions) 529.6 174.8

EARNINGS (crores) 13460 7105.6

2003-04

PREMIER PASSENGER SERVICE

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E-governance measures in Passenger Business - PRS

Computerisation of passenger Reservation has been a success story for Indian Railways.

In 1984-85, a Pilot Project was implemented at Delhi and later replicated at four other sites Secunderabad, Chennai, Kolkata & Mumbai. System set up at these regional centres took care of trains within their area of jurisdiction.

Mumbai

Delhi

Calcutta

SecBad

Chennai

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CONCERT (Country-wide Network for Enhanced Reservation & Ticketing) - Enables reservation for any train from anywhere to anywhere in any classAccess to far-flung areas - terminals at remote locations.Interfaces like Touch Screens, Interactive Voice Response System, Teletext/TV display of booking position of major TrainsNational Train Enquiry System Dynamic Information available on Web Site – Max. 40 lakh hitsE- reservationSMS & Alert Services- Major cellular service providers- PNR status, accommodation availability, fare, Train schedule

Milestones in implementation of PRS

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Integrates five Regional Reservation Centres into National PRS Grid

Performs reservations for over 8.82 Lakh seats &Berths daily ( Peak rush -10.16 lakh)

More than 4250 reservation terminals at more than 1200 locations

Judicious mix local autonomy with uniformity of business rules.

Very complex Business transactions - Handles Reservations, Modifications, Cancellations/ Refunds

Comprehensive functionality

CONCERT(Country Wide Network of Computerised Enhanced Reservation and Ticketing )

Delhi PRS

Mumbai PRS

Chennai PRS

kolkata PRS

Secunderabad PRS

64 KBPS (x2) Leased Line

1 64 KBPS Leased Line6

1 2MBPS Leased line

64 KBPS Leased Line

1 2MBPS Leased line

64 KBPS (X 2) Leased Line

64 KBPS Leased Line

2 MBPS (x2) Leased Line

CRIS

1 64 KBPS Leased Line6

1 2MBPS Leased line

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CONCERT Performance

Less than 1 sec for local transaction & 3 sec for network transaction.

Capable of providing reservations for 22 hours

Uptime of PRS is 99.5+%Printing bilingual journey

tickets & passenger manifests

Database administration package caters to dynamic operational requirements-changes in Train profile, time table, fares

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PRS – A E-GOVERNANCE FLAGSHIP

“If we take stock of all e-governance initiatives kicked off so far, there are

few success stories. One very successful IT implementation is the passenger reservation system by Indian Railways. There’s

perhaps no other case where we can talk about e-governance on such a large and productive scale.”

“Perhaps the only long standing positive example of application successfully of computers and information technology is the passenger reservation system in the Railways. I do not think

whether we have had any other similar comparable success on a large scale so that we can talk about e-governance in a meaningful way.”

Valedictory Address delivered in the Second Round Table on IT in Governance

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PRS- Fillip to IT usage in IRImplementation of PRS provided:

• Quantum Upgrade in level of Customer Service• Optimal utilisation of berths• Real time availability of Accounting Reports• Planning through MIS reports• Better environment for employees• Analysis of traffic pattern for better overall planning• Saving on Manpower• Eliminate possibilities of fraud

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MASS VOLUME PASSENGER TRANSPORTATION SERVICES

Consists of the followingSuburban trafficOrdinary passenger serviceUnreserved short distance travel

This sector accounts for95% of the passenger carried66% of the PKM47% of the passenger revenue

Passengers of this category travel on an average 71 kms for every journeyEarning per pkm is 18 paise and per passenger is Rs 13

Printed Card Tickets in use

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Unreserved Ticketing System-UTS

Tickets can be issued upto 3 days in advance

Indian railways introduced UTS to improve customer satisfaction, revenue generation, accounting, and reporting capabilities and reduce fraudSystem is proposed to be extended progressively on all zonal railways

The work load involved in printing , accounting and issuing tickets to this mega segment has been a difficult task

Indian railways have received the prestigious computer world honour 2004 for UTS that has

improved customers’ travelling experience and provided operational efficiency

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FREIGHT TRANSPORT BUSINESS

Accounts for nearly 70% of IR’s revenue.

Railways share approx 40% of national transportation market.

In financial year 2003-04, Railways moved 557.39 m tonnes of originating revenue earning traffic with average lead-684 km.

38.65 million tonnes higher than previous year’s loading.

 Target - 590 m tonnes for 2004-05

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Freight Operations Information

System

FOIS

An on line real time system for management and control of freight

traffic

User driven design and

implementation

Foundations for a total

logistics system

Instant access to information regarding status of consignments

in transit, for just in time inventory

Assists in Asset Tracking, Asset Planning

Performance Monitoring , to optimise Asset

utilisation

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FOIS Architecture• Intelligent terminals at field locations.• Data capture from activity centres like control offices,

yards, loco sheds, C&W depots, goods sheds etc.• Terminals connected to application servers for

transaction processing by reliable communication links through WAN-OFC, V-Sat, Microwave, ISDN

• Application servers centrally located at CRIS, Delhi. • 3 Tier Client Server Architecture : ORACLE as

RDBMS with BEA Tuxedo as Middle ware and Visual Basic at Front end. OS-Unix Tru 64

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CORE FUNCTIONS OF FREIGHT OPERATIONS

• Operating Functions - Rake Management System

– supply of rakes/wagons

– acceptance of customer's orders

– movement and delivery at destination

– 233 RMS locations capture information relating to goods train movements in terms of rakes

• Commercial Functions -Terminal Management System

– Acceptance, booking and delivery of consignments

– Collection of freight, RR generation and transmission

– Station Accounting

– 193 TMS locations commissioned out of 530

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FOIS – Rake Management System• Train Operation- Monitoring of Freight Trains• Interchange & Forecast • Rake based consignment tracking• Train pipeline- Restrictions better managed• Logical Matching of inbound rakes to minimise Empty

running• Wagon type wise stock holding, Loco holding to plan for

effective utilisation• Consist reporting - summary basis• Terminal handling performance• Particulars of detachments, Underload running, stabling

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E-Payment• Launched e-banking facility for

payment of freight for coal movement to BTPS from collieries in ECR– Originating point- Katras Garh to intimate

electronically freight charges due to SBI before printing RR

– Paid RR generated at originating point after receipt of successful transaction message from SBI

– Synchronous Transaction – reply within 150 sec

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Transaction Flow

FIREWALL

BANK SYSTEM

WEB SERVER

(Green Zone)

PUBLICNETWORK

TUXEDO

(SURYA &

VARUN)

FOIS

DATABASE

(BRAHMA & VISHNU)

FOIS WAN

Web Logic APPLICATION

SERVER (Blue Zone )Session Bean

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6

4/5

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2 . Request for Epayment

8 Reply from App server to tuxedo

7 Storing Data in DataBase

2.1 Check for Transaction

5

1

9

1.1 Validate Field Request

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Increased Customer Satisfaction• Commodity Wise Flows-Recipients get accurate forecast

of cargo arrivals for Timely Planning

• Uniform application of rules for freight charging

• System Generated RR

• Quicker settlement of claims

• Facilitate Booking of Consignments, Prompt billing & cash accountal from identified Nodal customer centres

• Better Demand Fulfillment –System Capable of accepting Customer demands in advance thru system/external interface (Web)

• Invoice Based Consignment Tracking System to enable Real time accountal and reconciliation of freight & goods

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Other FOIS Benefits• Increased market share by clubbing and

moving together similar type of stock

• A visible reduction in the anxiety levels mental stress and confusion amongst operating staff.– Voluminous & Repetitive exchange of data on

telephones round the clock now replaced by minimum data input.

-Improved work environment significantly simplified planning and execution of assigned tasks.

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Future Trends of IT in Railways• Ticketing Solutions (Mobile, Smart Card, Self

Service, Internet ); value added services to customer• On line /e-enabled Freight & Coaching Management

• Integrated Revenue Accountal system• Train Charting and Control Systems

• RFID based Wagon/Parcel Tracking Systems• Integrated Materials / Fixed assets Management

• Safety Systems (GPS, TPI, Embedded Systems)• GIS based Track Maintenance Systems

• Increasing use of Decision Support Systems• Crew management System

• ERP for Railways• Payment Gateway

• IR Portal

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