2012 Human Resources

Essential information to help you get off to a good start…

DIGITAL

WINDOW

LIMITED INDUCTION HANDBOOK

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Welcome to Digital Window!

We are delighted to have you as part of our team. You were hired

because we believe you can contribute to the success of our

business, and share our commitment to achieving our goals.

Digital Window is committed to quality and unparalleled customer

service in all aspects of our business. As part of the team, we hope

you will discover that the pursuit of excellence is a rewarding

aspect of your career here.

This employee handbook contains the key policies, goals, benefits,

and expectations of Digital Window, and any other information you will need to help you

get off to the best possible start.

Further information is also available on the Intranet and via Human Resources.

On behalf of the Board, may I take this opportunity of extending you a warm welcome to

the business and to wish you an exciting, challenging and rewarding career with us.

Mark Walters

Managing Director

Digital Window Limited

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Table of Contents About Digital Window Limited ............................................................................................................ 4

Digital Window Mission Statement .................................................................................................... 7

Digital Window Ethos .......................................................................................................................... 7

About zanox Group ........................................................................................................................... 11

zanox Group Strategy 2012 ............................................................................................................... 13

The zanox Group ............................................................................................................................... 15

Digital Window Departmental Overviews ........................................................................................ 16

General Office Information ............................................................................................................... 18

Digital Window Code of Mutual Respect .......................................................................................... 22

Internet and Computers ................................................................................................................... 24

Health & Safety ................................................................................................................................. 28

Compensation & Benefits ................................................................................................................. 30

Performance Evaluations .................................................................................................................. 32

Policies and Procedures .................................................................................................................... 35

Appendices ........................................................................................................................................ 36

Intranet Absence Management System ....................................................................................... 36

Absence Definitions ...................................................................................................................... 38

Setting up a “Pidgin” account ....................................................................................................... 38

My Information ................................................................................................................................. 40

*Click on the heading to go directly to the page.

Disclaimer

This Induction Handbook is intended as guidance

only and is superseded by the Digital Window

employment contract. The company reserves

the right to change or amend any part of the

Handbook.

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About Digital Window Limited

Digital Window Limited trades as Affiliate Window in the UK and the US and is the

market leading online performance marketing network.

We provide ecommerce solutions for advertisers (merchants) and publishers (affiliates),

enabling them to share traffic in a way that is financially beneficial to all parties.

Passionate about good service, we have developed a range of proprietary tools, such as

Darwin, Agent 99, Snoopy, ContentWindow and ShopWindow to help merchants and

affiliates increase their revenues from this relationship and improve the way affiliates

and merchants interact.

In 2009 a majority stake of Digital Window was bought by the German-based media

group Axel Springer AG and the Swiss-based communications group PubliGroupe S.A.

who also own Berlin's zanox AG, continental Europe's largest performance-based online

marketing network. This new relationship allowed Digital Window to acquire our major

competitor, buy.at, another of the strongest networks in the market. In June 2012, the

buy.at brand was retired, and all existing clients moved to the Affiliate Window network.

Affiliate Window now forms part of the zanox Group, the European leader in affiliate

marketing.

Our five core pillars: Performance, Innovation, Service, Ethics, and Technology are

central to our business and vital to our success in the industry. From 2007-2011 we

have won the Publishers‟ Choice of Affiliate Network at the A4UAwards. The Awards

reward excellence and innovation, as chosen by the community at affiliates4u.com and

by a panel of recognised Affiliate Marketing professionals. In 2012 we were awarded the

Network Achievement Best Advertiser Support award, at the Performance Marketing

Awards, highlighting our dedication to delivering exceptional customer service. Ranked

as the number one UK affiliate network by the NMA‟s 2011 Marketing Services Guide, we

acknowledge our position and responsibility as a hybrid business – placing equal stock in

our support and service as we do in our technical development.

Following a period of growth and expansion we now employ more than 200 staff in the

UK and US, priding ourselves on having a fun, vibrant work environment and excellent

social scene. This, coupled with supportive management, excellent career development

prospects and a comprehensive benefits package, are just some of the reasons why we

have been ranked as one of the UK's best companies to work for over recent years.

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2000

•Kevin Brown and Andy Totten establish Digital Window (trading as Affiliate Window) in a small office in Deptford.

2004

•Company turnover tops £2 million and relocates to a new office in Greenwich.

•Adam Ross joins the Company as a Technical Services Assistant (now holds the role of the Company's Chief Operating Officer)!

2007

•Company grows to 50 employees, and relocates to the office at 100 Leman Street.

•The First Annual Black Tie Event is launched - "Vaudeville"

2009

•Market-leading network interface, DARWIN, is launched.

•Axel Springer and PubliGroupe purchase 50.1% stake in DW

•DW turnover tops £35 million

2010

•DW acquires Perfiliate Technology (trading as buy.at). DW now employes over 100 employees.

•zanox Group is formed - comprised of Affiliate Window, buy.at & zanox

•Two new offices opened - US office, based in Baltimore, MD and the "Technical Focus" office at Maersk House, London.

2011

•Company turnover tops £127 million and headcount grows to over 200 staff in the UK and US.

•DW joins the zanox group at the annual Aspen trip to Poland.

•DW celebrates 5th year of winning the A4U PUblisher Choice Award with a summer party at the Queen of Hoxton.

2012

•The buy.at brand is retired and is rebranded as Affiliate Window, marking the official launch of the Affiliate Window brand in the US.

•Marketplace (formerly known as DARWIN) is launched as the technology platform across the whole zanoz Group.

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What is Affiliate Marketing?

Affiliate marketing is the principle of financially rewarding a third party for every paying

customer they introduce. Typically the reward is a percentage of the customers total

spend and is commonly referred to as a commission. Alternatively the reward can be a

fixed amount and can work this way for lead based introductions.

This reward process is called a Cost Per Action (CPA) and in most cases the 'action' is a

purchase. It is important to note that the 'action' may also be; applying for a loan,

joining a database, completing a questionnaire, entering a completion, etc.

A transactional website such as www.johnlewis.com or www.tescofinance.com is referred

to as an online advertiser or merchant.

A website which supplies traffic to an online

advertiser, such as www.quidco.com or

www.vouchercodes.co.uk is referred to as a

publisher. These sites can be categorized as

shopping portals, content sites, search

specialists, shopping comparison,

coupon/discount code directories or

reward/incentive based partners, amongst

others. The company is also increasingly

using and promoting email and retargeting

methods to our clients. Find out more about

these on the DW Wiki.

Affiliate Recruitment, Communication, and Incentives

We utilize a variety of tools, processes and communication methods to aid affiliate

recruitment and optimize each program – including keyword analysis, email and instant

messenger, newsletters, forums, social media, events, blogs and incentives.

Digital Window has developed a range of proprietary tools to help advertisers and

publishers increase their revenues from this relationship. Some of these technologies,

such as ShopWindow, ShopCentral, ContentWidgets, Snoopy, Webshop and Agent99,

have become recognisable brands in their own right.

Tools & Technology

Our team continually invests in new technology and strategic partnerships to provide

affiliates with a comprehensive suite of helpful and innovative tools to enhance program

performance. Click here for more information on our tools and technology.

Our Interface

The Affiliate Window platform is a revolutionary interface featuring the Marketplace, the

industry‟s only interactive publisher directory. Advertisers are able to view publisher

profiles by category to determine those most compatible with their programme. The

interface increases transparency and ensures each advertiser is promoted by clean and

relevant publishers. Further, it provides a single global platform for all advertisers and

publishers.

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Our platform is a complete ground-up rebuild and improvement of the previous

administration area, and aims to make extensive use of new web technologies and social

media style tools to provide a much more intuitive and user friendly interface.

In June 2012, Affiliate Window launched in the US.

Visit http://wiki.affiliatewindow.com/index.php/Darwin to read more.

For more information about performance marketing please visit the article below:

http://www.imediaconnection.com/content/28570.asp.

Awards and Achievements

Digital Window and its employees have won much acclaim including:

Affiliate Manager of the Year, 2012 Pinnacle Awards (Kimberly Salvino)

Best CPS Network, 2012 Affiliate Marketing Awards (buy.at)

a4u Publishers Choice of Affiliate Network for five consecutive years 2007 to 2011

(Affiliate Window)

a4U Advertisers Choice of Affiliate Network, 2012 (Affiliate Window)

a4u Most Innovative Network 2007, 2009 & 2011 (Affiliate Window)

The Sunday Times Top 100 Best Small Company to Work For 2008 & 2009

Best Company 1 star accreditation 2008, 2011

Best Company 2 star accreditation 2009 and one to watch in 2010

Times Tech Track 2006-2008

Deloitte Fast 500 2006-2008

Travolution Award for Best Affiliate Marketing Campaign 2007 (buy.at &

Laterooms)

Digital Window Mission Statement

To act as brand ambassadors within the affiliate channel, providing a unified strategic

approach and building sustainable relationships to drive outstanding performance. All

delivered with flair and dedication.

Digital Window Ethos

All employees carry a responsibility to ensure that the five core pillars of our business

are represented in everything they do and keep us firmly established as market leaders.

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TTEECCHHNNOOLLOOGGYY PPEERRFFOORRMMAANNCCEE

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SERVICE: We will provide maximum leverage to our customers through

value-added technical products, services, and support.

All our ideas and actions originate from a service-centric approach to business. We

aim to contribute to the success of our clients and grow together as their valued and

trusted network partner. This means always thinking of ways to contribute to their business activities.

To deliver customer success we must:

Proactively listen to and understand the needs of our external and internal

customers

Provide timely, cost-effective products and services to our customers

Make it easy to work with Digital Window

Make the service and support we provide one of our primary competitive

advantages

Offer a market leading service mentality

INNOVATION: We are advocates and instruments of positive change.

Being innovative builds competitive advantage and creates new

opportunities.

Digital Window aspires to be the industry benchmark of high performance and

innovation as well as market leaders. Our success depends on having people who

innovate and are committed to growing our business responsibly, creatively and

passionately. Developing people who dedicate themselves to really satisfying

customers, helping stakeholders, and improving the standards within the industries

in which we do business.

We therefore strive to:

Provide a dynamic and responsive service that ensures a rapid response to

opportunity and competition

Celebrate creativity and open-minded thinking

Encourage and support responsible risk-taking

Build on our successes and learn from our mistakes Collaboratively share knowledge, experience and ideas

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ETHICS: Our values guide our behaviours ensuring we are respectful,

and operate with integrity and responsibility in all our interactions.

We believe that everyone who comes in contact with our company must have trust

and confidence in how we do business. To us, quality is more than just delivering

the best technology and service; it is also about ensuring that we lead the way in

the industry in making certain our network can be relied upon for generating

trustworthy and dependable revenue streams. Clearly defining and upholding the

standards of conduct that we expect from our staff, affiliates and merchants help

us make the right decisions in the course of performing our jobs.

We act responsibly as a network by:

Being ethically unyielding, honest and inspiring trust by saying what we

mean, matching our behaviours to our words and taking responsibility for

our actions

Proactively seeking to ensure our network is protected from any

questionable affiliate/merchant activity

Respecting the culture, custom and rules of the market and geographic

territories in which we operate

Applying appropriate sanctions to those who breach our code of conduct

Providing a safe workplace, respecting the environment and the

communities in which we operate

Taking accountability for commitments, results, and quality to customers,

shareholders and employees

TECHNOLOGY: We seek to create new value through technical

innovation.

Since our foundation, our aim has been to relentlessly pursue new technological

development to enrich customer experience and affiliate marketing performance.

This pursuit of innovation has resulted in such milestones as the development of the

award winning Darwin platform, proprietary solutions such as the FireAW deeplink

generator and fraud prevention solution Agent99.

We contribute to the business activities of our clients by:

Anticipating our clients changing needs

Adopting an agile development process which enables us to delight our

customers regularly and often

Passionately supporting the development of our clients‟ affiliate marketing

programmes as the performance landscape evolves, launching them into new global markets whilst differentiating ourselves from competitors.

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PERFORMANCE: We believe performance excellence will drive the

results that differentiate us from our competitors.

“Performance” is not only about the results but how we achieve them. We

encourage a culture of continuous improvement. We aim to establish clear

expectations, work hard, learn from the past and celebrate our successes. Our

overall aim is to continuously look for and deliver new ways of improving our

products, services and processes which add value to the customer and the business.

On a daily basis, we demonstrate performance by:

Focusing on what is important

Taking individual responsibility for personal objectives and results

Continuously improving our processes and delivering on commitments

Doing what we have decided to do

Setting clear objectives, measuring performance and providing continuous

feedback

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About zanox Group

The zanox group is the strategic partner for

integrated marketing and sales solutions in

the global digital environment.

Within the group, the three brands -

Affiliate Window, M4N and zanox -

epitomize a trustworthy and comprehensive

tracking technology for the measurement

of every transaction and all relevant

associated information.

The group operates as Affiliate Window in the UK and the US and as zanox across

mainland Europe and South America. We have more than 600 employees in 12

countries.

Global reach and local responsiveness

With offices in Europe, North America and South America, the group offers advertisers

and publishers world-wide access to clients, while at the same time leveraging local

presence and local market know-how in major e-commerce markets.

Service to suit

zanox, Affiliate Window and buy.at offers assistance to all partners to promote the

effective use of their platform under certain defined service levels.

The group is a forward thinking technology and service provider with innovation at its

core. Every single employee, technical advancement, industry event and training session

is designed to develop the industry in which we work and firmly establish our place as

market leaders.

zanox Group Stats (2011)

600 employees in 13 offices across 12 countries.

Annual revenue: 439m EUR

Sales volume: >5b EUR

Advertisers: >4000

Transactions: >90m

Mobile transactions: >2m

Mobile commerce value: 120m EUR

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How Do We Rank?

Market Market Share

(USD)

zanox Market

Position zanox presence

United Kindgom 8.1bn 1st London (DW)

Germany 4.2bn 1st Berlin, Hamburg

France 1.9bn 1st Paris

Benelux 1.3bn 1st Amsterdam

Italy 1.3bn 1st Milan

Scandinavia 1.0bn 2nd Stockholm

Spain 980m 1st/2nd Madrid

Eastern Europe 600m 1st/2nd Warsaw

Switzerland 459m 1st/2nd Zurich

*No data available yet for offices recently opened in Turkey and Brazil.

What do the Affiliates Think?

According to a recent

eConsultancy survey, zanox

(including DW) is the preferred

partner network across Europe.

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zanox Group Strategy 2012

Dear zanoxies around the world,

Firstly welcome to the Zanox group, I would like to take

this time to wish you all a happy and rewarding career

with us. I would like to give you a comprehensive

overview of our zanox strategy and priorities for this

year and what they mean for each of you.

We are entering a year of economic uncertainty. On the

one hand, the economic slowdown in many European countries, coupled with the debt

and currency crisis, may well lead to lower overall advertising budgets. On the other

hand, we continue to expect a budget shift from offline to online advertising and from

branding to performance. In times like these, our claim “Straight to Performance” is

even more relevant to advertisers, as the pressure to deliver measurable ROI‟s on

advertising spending increases. So let us all take the optimistic zanox performance

glasses and focus on the zanox opportunity: branding is good, performance is better!

We operate in an environment that is becoming increasingly competitive. Our

competition is no longer only other affiliate networks. SEA, ad exchanges, real time

bidding, retargeting, mobile and social network advertising all compete for the same

budgets, and private networks are increasingly seen as a low cost alternative for short

tail publishers.

Despite all this, we have some unique strengths we bring to the market. Our size and

international footprint are key assets. Our technology is strong, our new marketplace is

unique in the industry. And I could not be prouder of our zanox team around the world:

all of you make a big difference to our customers, every day.

We have a clear strategy for success, consisting of three parts.

1. Grow the network to become more attractive and to counter downward margin

pressure;

2. Drive product innovation to stay competitive and increase the value-add of our

network; 3. Expand internationally to meet our global clients‟ needs.

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For 2012, we have articulated specific priorities that link to each of these three parts.

It‟s important for all of you to understand these priorities and to know how your role fits

into this picture. We need your day to day engagement to make it happen! I encourage

all of you to discuss with your managers and in your teams how you can best support

our 2012 priorities.

If we execute well on the above, we will take a big step towards our goal of becoming

the leading European performance advertising network. Let`s all together make zanox

unstoppable in 2012!

Best regards,

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The zanox Group

100% 50.1% 49.9%

47.5% 52.5%

FoundersAndy TottenKevin Brown

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Digital Window Departmental Overviews Client Services

To ensure that all of our clients‟ needs are met, Digital Window offers varied levels of

account support and management. Industry-leading service has been central to our

success and we continue to pride ourselves on the quality of individuals who manage our

advertisers‟ affiliate campaigns. As well as administrative support, account executives,

account managers, team leaders and account directors responsible for our merchant

programmes, we also have a dedicated publisher services team who facilitate

relationships with our network of publishers.

Technical Services

On a day to day basis, our systems (many patented) give the vital edge to the

exceptional customer service we aim to deliver to all our clients, be them large brand

retailers through to niche website publishers. It is, therefore, essential that we stay

flexible and at the forefront of technological developments in order to ensure we are best

placed to respond to rapidly changing market conditions and increasing client

expectations. With a talented IT team of technical specialists and senior managers

across technical products, solutions, design, support, services and development, roles

within these areas of the business offer opportunities to work with the latest

technologies within various capacities surrounding Agile software development, IT

infrastructure and software support.

Client Strategy

With an average of six years affiliate marketing experience each, our existing strategy

team bring to the table the full spectrum of industry knowledge. This department works

as an anchor for the company, liaising with industry bodies, driving forward research and

keeping us ahead of the competition. Our strategy team works right through the client

relationship process; supporting our new business teams on proposals and pitches;

assisting account management colleagues with optimisation and best practice strategies;

researching emerging trends and hot-topics in the affiliate industry to help clients gain

fresh insights on their affiliate campaigns and better understand the value the channel

can offer them.

Commercial

The Digital Window commercial teams are key to preserving the company‟s status as

number one across Europe as well as ensuring a quality client acquisition strategy is

maintained. With expansion into the US market and formation of the zanox group, both

the new business (SME) and brand sales teams are engaged in presenting a uniformly

strong business proposal and presentation to potential clients. Roles in this area of the

company require significant attention to detail, a diligent and tenacious personality, as

well as a drive to understand niche industry requirements and our products in detail. A

mature, consultative approach to intelligent client acquisition forms the foundation for a

successful and highly professional division.

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Central Support

Keeping a business of our size and scope operating as efficiently as possible relies on a

rare kind of teamwork. And nowhere is this more apparent than across our Central

Support departments. From Human Resources, Office Co-ordination, Communications

and PR to Executive PA support, our aim is not only to support the wider business

initiatives, but to continuously strive to enhance the efficiency and professionalism of our

central office and staff support processes. Attracting the best and brightest to our

Company and helping to create an environment in which employees can flourish is our

goal. The central support teams meet this goal through daily commitment to integrity,

customer service delivery, results, responsiveness, change, growth, teamwork, and

quality customer information and education.

Finance

Finance provides day-to-day financial management, reporting and control and works

with the business to ensure growth is profitable and sustainable. Finance continuously

reviews processes, products and operations to identify ways to improve performance,

growth and profitability. Our finance staff have a variety of backgrounds and experience

levels but all have the drive to make Digital Window Finance world class.

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General Office Information Digital Window – Leman Street (HQ)

3rd Floor, 100 Leman Street

London, E1 8EU

Main Reception: Ext. 5000

Company No: 04010229

VAT No: GB766030930

Tel: +44 (0)844 557 9240

Fax: +44 (0)844 557 9241

Digital Window – Maersk House

(Technical Focus Office)

2nd Floor, Maersk House, Braham Street

London, E1 8EP

Main Reception: Ext. 6000

Main Reception out of hours: 020 3217 6389

Digital Window is located close to three tube

stations: Aldgate East, Aldgate and Tower Hill.

Please note that there is no parking available

at the office. There is space to park bikes if

required.

www.affiliatewindow.com

www.digitalwindow.com

Key Contacts

Team Email

Finance finance@digitalwindow.com

Human Resources hr@digitalwindow.com

IT Systems Helpdesk itsystems@affiliatewindow.com

Receptionist & Office Admin. (Leman Street) Roxana Bourdillon (ext. 2766)

Office Coordinator (Maersk House) Lauren Henry (ext. 0338)

Executive Assistant to the Board Michelle Leary (ext. 0330)

Roxana Bourdillon (ext. 2766) and Lauren Henry (ext. 0338) handle all queries relating

to catering requests, room booking queries, couriers, special deliveries, security passes,

maintenance and building enquiries and office supplies and stationary requests. Roxana

is based in Leman Street and Lauren is based at Maersk House.

For travel and accommodation booking, please contact Roxana Bourdillon.

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Office Access

On your first day, your photo will be taken for your building pass which will give you

access to the building you are based in. If you are visiting the other location, you will

need to sign in as a visitor. If you will be a frequent visitor to that building, please speak

with either Lauren Henry (for Maersk House passes) or Roxana Bourdillon (for Leman

Street passes).

Staff can access the buildings 24 hours a day, 7 days a week. If you need to access the

building outside office hours, you will be required to sign in at Reception. You must

notify ground floor security in either building if you are to be working past 8pm of an

evening.

Security

Digital Window is not responsible for the loss of personal belongings while you are at

work. Therefore we ask that you keep any valuables safely locked in your desk and take

these home with you of an evening.

Visitors

If you have a client meeting at the office and need to book a meeting room, we operate

a meeting room booking system. Any member of staff will be able to demonstrate this

system to you. When your guest arrives, they will be required to sign in at the

downstairs reception. At the Leman St. Office the downstairs receptionist will call Roxana

Bourdillon to inform us that your guest has arrived, who in turn will inform you. At the

Maersk House office the downstairs receptionist will call you directly to inform you that

your guest has arrived and you will need to collect them from reception. Please note that

visitors will remain the responsibility of the employee during their visit. Please remind

your visitors to return their passes to the Reception at the end of their visit.

Office Hours

Standard office hours are 09:00 to 17:30 with an hour for lunch. Some departments

such as Sales, Communications and Finance operate earlier start and finish times to

better align with client requirements. If you need to request flexible working hours

please speak to your line manager and/or HR.

Work Dress Code

As an employee of Digital Window, we expect you to present a clean and professional

appearance when you represent us, whether that is in or outside of the office.

Management, sales personnel and those employees who come in contact with our

clients, are expected to dress in suitable business attire, but otherwise we operate a

flexible dress down policy. I.e. if it is the first time you are meeting your clients we

would recommend wearing a suit.

This standard acknowledges that some of our people may wish to dress less formally at

work - whilst recognising that we are all representatives of a leading performance

marketing company and need to present a business-like image on such occasions where

we interface with our clients or attend off-site events whilst representing the Company.

This means that men and women do not have to wear formal business attire on a day to

day basis – jeans, t-shirts, hoodies etc are acceptable but we please ask that you avoid

wearing low cut, ripped, heavily sloganed or potentially offensive attire.

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Office equipment and stationary

If you have any issues with your IT equipment or telephone, please contact

itsystems@digitalwindow.com. If you require any stationary, please contact Roxana

Bourdillon (at Leman Street) or Lauren Henry (at Maersk House).

Tidy-desk & Communal Areas Policy

At Digital Window, we operate a “tidy-desk policy”. At the end of the working day the

employee is expected to tidy their desk and to tidy away all office papers. We provide an

under desk locker and filing cabinets for this purpose.

With more than 200 staff things can look scruffy quite quickly. You MUST always keep

communal surfaces clean and tidy which includes not leaving crumbs, crockery and

debris on work surfaces/ in the sinks for others to clean away.

We do not expect the policy to be implemented in a heavy handed way, but we expect

that most employees will live with the spirit of the policy and respect their colleagues

with leaving things as they would wish to find them.

Storage of Company Sensitive Information

Given the open-plan structure of the offices, we ask that you be mindful of any company

sensitive information you may have access to and ensure that it is stored properly and

securely. Please ensure that you save your documents on the appropriate drives, and, in

line with the Tidy-desk policy, please ensure that you do not leave sensitive documents

on your desk.

Email Etiquette

As a company that primarily communicates internally and externally by email, it is

extremely important that we all practice proper etiquette when using the Digital Window

email system. Good email etiquette will ensure that we convey a professional and

efficient image across the business and protect ourselves from liability.

Some tips to consider:

Be concise and to the point, whilst making sure you answer all questions to

pre-empt further questions and minimise the back-and-forth emails.

Answer promptly and if you can‟t provide a full response, be sure to respond to

confirm receipt and to give an expected time for your full response.

Ensure your emails are professional. Avoid using excessive punctuation (!!!!),

smiley faces, capital letters and email slang (e.g. LOL) particularly within written

communications to clients and senior staff. Remember that tone can‟t be heard

in an email, and email can‟t convey the nuances of verbal communication.

Use the blind copy (BCC) and courtesy copy (CC) appropriately. If sending

out mass emails to clients, please make sure you blind copy (BCC) each email

address to avoid any breach of our privacy policy and minimise risk of liability.

Use spell-check to check your spelling and grammar before sending out any

email or document. We suggest turning on auto spell check using Outlook „Tools‟

settings.

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Consider carefully who you are sending your message to. Use “reply to all”

and company-wide email distribution lists with care, and consider whether

all recipients of your message really need to see it.

Don't use e-mail as an excuse to avoid personal contact. Don't forget the

value of face-to-face or even voice-to-voice communication.

Email is not private. Remember that email can be forwarded, so unintended

audiences may see what you‟ve written. Email is considered company property

and can be retrieved, examined and used in a court of law. You should review the

Company‟s Electronic Information & Communications Policy to ensure that you

are compliant with all of our IT policies.

You cannot re-call a message that is sent externally (e.g. outside the

company network). Before you press “send” make sure you‟ve reviewed the

content and the addressees. Once it‟s gone, it‟s gone!

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Digital Window Code of Mutual Respect

Ask anyone in a workplace what treatment they most want at work. They will likely top

their list with the desire to be treated with dignity and respect. We agree, and know

that the most productive environment is one where employees are valued and treated

with respect and dignity and where there is no unethical behaviour. Ethical behaviour

encompasses the concepts of honesty, integrity, diligence, fairness, trust, consistency

and respect. As the wonderful Aretha Franklin puts it: “R-E-S-P-E-C-T Find out what it

means to me.”

Everybody needs a little respect. You know when you have respect, you know when you

don‟t. But what is respect really? And how does Digital Window expect you to

demonstrate it at work? You can demonstrate respect with simple, yet powerful actions.

These guidelines will help you avoid needless, insensitive, unmeant disrespect as well as

serving as a standard we hope everyone will endeavour to strive for.

WHEN INTERACTING WITH OTHERS…

Treat people with courtesy, politeness, and kindness no matter their race,

ethnicity, religion, disability, gender, size, age, sexual orientation or country of

origin.

Be mindful of your choice of language, tone and body language – even the best

intended of jokes or comments can be interpreted as offensive, rude or inappropriate.

Whilst we operate a culture of openness and fun, we ask people to be mindful that this

is still a professional workplace and so some jokes are best shared via personal and

not work mediums. If in doubt, don‟t say it/send it.

Turn up on time to meetings/appointments, and do not keep people waiting

unnecessarily for you to grace them with your presence. Call or email if you are

going to be late and make sure it is the exception not the rule.

Give people your full attention. That means putting away BlackBerries, iPads and

mobiles when attending meetings and displaying genuine interest and engagement

with those who are addressing you.

Include all relevant co-workers in meetings, discussions, training, and events. While

not every person can participate in every activity, do not marginalise, exclude or

leave any one person out.

Praise much more frequently than you criticise. We encourage praise and

recognition from employee to employee as well as from management. Never insult

people, name call, disparage or put down people or their ideas.

Listen to what others have to say before expressing your viewpoint. Avoid speaking

over, butting in, or cutting off another person, and encourage others to express

opinions and ideas.

Use people’s ideas to change or improve work. Let colleagues know you used their

idea, or, better yet, encourage the person with the idea to implement the idea.

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WHEN GOING ABOUT YOUR DAY TO DAY OFFICE LIVES….

Leave things as you would expect to find them – wash up and put away your

own cutlery and crockery and wipe surfaces if you spill something; tuck your chair

back under the table when you leave a meeting room; put equipment back in their

rightful homes/back on charge; dispose of your rubbish in the bin and operate a

clean desk policy overnight.

Help your teammates – high performance and exceptional customer service

delivery is a collective effort, and a problem shared is often a problem halved. If a

phone is ringing, pick it up; if you can share your time and expertise to lighten their

load, please do.

Be mindful of others when using recreational facilities – we are all for people

making use of the social and gaming facilities, but please be mindful of the noise

levels and the fact that others may still be trying to work around you, and clients

may be onsite in meeting rooms. If you see clients, or are asked to stop a particular

behaviour, please respect and honour the request.

Dress appropriately for the occasion. Whilst Digital Window operates an informal

dress down policy, the emphasis is very much on individual dress being appropriate

to the occasion and respecting the fact that we are a corporate entity and clients are

often present. At all times we please ask you to avoid wearing any ripped, very

short, low cut or heavily sloganed attire.

Implement policies and procedures consistently so people feel that they are

treated fairly and equally. Lead by example, and adhere to the policies and

procedures such as for time keeping, punctuality and absence reporting….it is not

respectful to be tardy.

Consider the impact of your behaviour on others. For example, does you being

on lunch prevent one or two others from going due to department cover

requirements? Might they feel left out? Can that be made fairer with a consideration

to mixing up the groups so everyone has a chance to be included, or by making a

rota?

Let people know your whereabouts - Ensure that you put on an email out of

office and record a personal greeting on your phone so colleagues and clients know

when they can and cannot expect a response from you. If you are not able to make it

into work you should call your manager before 9 am.

Respect the confidentiality of others and data you come into contact with –

ensure you keep all work secure, mark emails as private when required, use

passwords to protect sensitive documents, lock your PC and operate a clean desk

policy when away from your desk.

Acknowledge emails, keep to deadlines and keep people updated regarding

work progress. Don‟t wait for someone to chase you – be proactive, clear and

honest. Always endeavour to provide exceptional customer service (polite, courteous, pro-active) whether or not your customers are internal or external

There are many other ways to demonstrate respect and fairness at work. Implemented

consistently at work, these actions help ensure a respectful, considerate, professional

work place.

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Internet and Computers

We hope that the following information will help you get started at Digital Window.

However, please take the time to review our Computer Usage Policy which can be

found on the Intranet.

Login details

Network Access: A username and password will be provided to you by the IT

department. Once you have logged in you will need to change your password to your

own.

Your username and password for the Intranet site (https://Intranet) will be the same as

your usual network username and password. From the home page you can login in the

top right hand corner of the screen and then gain access to the „My Profile‟ page. Please

can you upload a personal photograph of yourself on this page so everyone can learn

who you are . From this page you can also submit a request for holiday or record any

sickness absence leave for yourself or any direct reportee. Further information is

available in the Holiday and Absence User Guide in Appendix A.

Darwin/Provider Access: You can log onto the Darwin and Provider areas using your

Digital Window email address via: https://darwin.affiliatewindow.com/. Should you have

any difficulties, please contact Technical Services.

Notice Board Access: A username and password will be provided to you by the

Communications department which will allow you to post and leave comments on the

Notice Board.

Email Account

This will be set up for you from your first day, and follows the layout:

firstname.lastname@affiliatewindow.com. Your manager will provide you with the

temporary password, which you should change to something secure and private at your

earliest convenience.

Remote Email Access

To access your email remotely, go to the following address and enter in your network

username and password as normal: https://mymail.affiliatewindow.com/exchange/.

Instant Messenger

Within this industry a high number of people communicate via MSN, AIM and Skype and

so it is worth creating addresses if you don‟t have one. Digital Window is using the

program “Pidgin” to combine multiple accounts. Please see the Appendix to learn how to

set up a Pidgin account.

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Internet resources

The majority of the office use Firefox or Google Chrome, but the choice is yours. There

are many sites that you will constantly refer to whilst at Digital Window and it is

recommended that you bookmark/add to your favourites the following:-

http://www.affiliatewindow.com/adminarea/provider/list_merchants.php

This gives access to our provider area where all merchant and affiliate accounts

sit. You are able to view all data and training will be delivered on the

functionality of the interface. A username and password will be required to gain

access, if you don‟t have this then speak to Technical Services.

http://noticeboard.affiliatewindow.com/

Digital Window‟s internal notice board. Informs on updates within teams,

technology, launches etc. Worth checking on a daily basis.

http://noticeboard.affiliatewindow.com/wp-login.php

Login area for writing posts on the notice board. Username and password will be

provided to you by automated mailer. Contact the Web Content Manager if there

are any issues.

During your first week we ask that you place a post on the notice board

introducing yourself to the company.

http://blog.affiliatewindow.com/

Our external blog. Updates on events attended, new technologies launched,

Industry figures. Worth checking on a daily basis.

http://darwin.affiliatewindow.com/login

This is Digital Window‟s new interface that‟s in continuous development. Training

will be delivered on this system and username/password will be provided

http://intranet/

Company intranet. Useful for information on policies and procedures – Employee

benefits, Employee forms, Health & Safety, Phone system, Employee directory,

Holiday bookings.

http://www.affiliates4u.com/

The industry forum. Definitely need to register for this and explore.

http://econsultancy.com/

Independent body completing research on digital marketing and ecommerce.

You can also follow company updates via Twitter, Linked and the Company Blogs:

Twitter: @AffWin

LinkedIn: http://www.linkedin.com/company/affiliate-window

Blogs: http://blog.affiliatewindow.com/

The Hub (UK): http://hub.affiliatewindow.com/ The Hub (US): http://ushub.affiliatewindow.com/

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The Digital Window Wiki

We recommend you spend some time having a look through the Digital Window Wiki.

This is a fantastic information resource for those new to affiliate marketing, as well as

those new to the company.

It contains areas for Advertisers and Publishers, but also a "Knowledge Centre" for staff.

The Knowledge Centre has links to:

Training Presentations

How to and info guides

Templates such as writing a PPC policy

Documents & Resource (useful blogs, websites and industry papers)

Case studies of various things we have done with our merchants in the past

Industry policies (IAB led)

Within the left hand navigation on the Wiki you will also find a "Jargon Buster" to

decipher some of the cryptic affiliate marketing phrases :).

There is a text search box for you to hunt through any topic areas or perhaps technical

questions you have. If you find anything is missing that doesn't answer your

problem/question please email wiki@affiliatewindow.com and the team will see that it is

added ASAP.

To access this you will need to have created/received your Darwin Login.

Then go to: http://wiki.affiliatewindow.com

Once you are logged in you will be able to see the Knowledge Center link. This section of

the Wiki is for internal viewing only therefore passwords should never be supplied

outside of the company.

Please do not try and edit the Wiki until you have received training, as we have to

ensure pages for staff only are restricted. If you are interested in being trained and

posting on the Wiki, please contact the Web Content Manager.

Your PC

Each department within Digital Window has their own drive to store information. You

also have your own U drive where you can store your own individual files.

Each department has their own P drive where you can store files for people for your

team to access. This drive is restricted to the members of your department only.

We encourage you to store your data on the network (on either the U or P drives) to

avoid data loss should anything happen to your computer.

Your Telephone

You will be given a telephone number, the last four numbers of which are your internal

extension. Regardless of which office you are in, you will be able to contact everyone in

the office through their extension. Please see the Appendix B for a diagram of your

27

phone and the Public drive for a user‟s manual (P:\Departments\HR\Phones) which

provides instructions on recording your personal greeting.

Staff Directory and Profiles

On the Intranet, you can find profiles and photos from all the staff members under the

„Staff Directory‟. If you‟d like to know more about the organisational structure, please

see the organisational charts on the Intranet, in the Documents section, which are

updated and amended periodically. You can also use the Maersk House and Leman

Street Floor Plans to see where people sit (found on the Intranet).

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Health & Safety

Digital Window is committed to providing for the health, safety and welfare of all

employees and to maintaining the best possible standards.

It is mandatory for each employee to read the Health & Safety Policy (on the Intranet)

and make themselves aware of the Fire and Evacuation procedures (on the Intranet) for

both buildings during their first week of employment.

You will be asked to sign and return a form confirming that you have reviewed these

important documents and we would ask you to please try and ensure this is completed

within your first week of employment with us.

There are Fire Wardens and First Aiders located in each building:

Fire Wardens

Name Department Ext. Location

Stuart Ralph Key Accounts 1 2463 Leman

Michelle Leary Central Administration 0330 Leman

Nadia Hulkhory Key Accounts 2 2484 Leman

Oliver Mould Key Accounts 1 0408 Leman

Mike Pearce Development 1375 Maersk

Edward Blane Technical Services 2444 Maersk

Hannah Stockley Human Resources 0332 Maersk

Lauren Henry Central Administration 0338 Maersk

Edward Chaput Product 0348 Maersk

First Aiders

Name Department Ext. Location

Stevie Craddock Global Services 2468 Leman

Sebastian Gallagher Commercial 0420 Leman

Roxana Bourdillon Central Administration 2766 Leman

Jasmin Hassan Communications 2299 Maersk

Ugo Offomata Technical Services 0416 Maersk

David Underdown IT Support 0395 Maersk

Fire alarm tests are carried out weekly at both buildings. During tests, the alarm

sounders are rung for between 15 and 20 seconds. You do not have to take any action

when the alarm sounds at a publicised test time.

Tests are carried out at Leman Street EVERY TUESDAY at 11AM.

Tests are carried out at Maersk House EVERY WEDNESDAY at 8:45AM.

When the alarm sounds at any other time which has not been notified to you, you

must leave the building at once using the nearest signed exit route. Please review the

Fire Safety and Evacuation Plan, located on the Documents section on the Intranet. It is

very important that you familiarise yourself with the exit routes and assembly points for

both buildings.

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Risks, Working Hazards and Accidents

If you identify any potential health and safety risk (such as trip hazard, blocked gangway

or slippery surface) please can you report this to the Office Coordinator, Lauren Henry.

Please also ensure that any workplace accidents are recorded in the Accident book or

reported to a trained First Aider.

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Compensation & Benefits

Salary Process

Salary is paid directly into your nominated bank account on the 28th of each month (or

the last working day prior to this date if the 28th falls on a weekend or public holiday).

Any questions referring to pay/tax etc should be made to Charlie Mason, Head of

Financial Operations (ext. 0357).

Holidays

All UK employees receive 25 days pro rata in addition to public holidays and the holiday

year runs from 1st January to 31st December. The office is usually open during the

Christmas period apart from public holidays, though the company reserves the right to

close the office for up to two days during the holiday season. This will be announced

earlier in the year and any requirement to reserve holidays will be made clear to you

during the induction process.

Unused holidays will not be paid out (save for on termination of employment), and a

maximum of five days can be carried over to the following year with advance permission

of your manager.

Employees can request holidays through the online booking system on the Intranet. The

request will be forwarded to their manager for approval. Please see Appendix A for a

guide on how to use the Holiday Booking System and the definitions of absence types.

Sickness and Lateness

If you are unable to come into work for any reason, please inform your immediate

manager by 9am. Employees must personally call (not email or text) their line manager

if they are off work due to sickness or if they will be late in the office. Please therefore

ensure you have saved your Line Managers work number somewhere you can access

from home. In the absence of your manager you should contact their immediate

supervisor or the Head of Human Resources (020 7553 0332) to advise of your absence.

If you are absent from work due to sickness for more than 7 days, you must provide a

medical certificate by the 8th day of absence.

Please refer to your employment contract for full details of payments during sickness

absence.

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Benefits Eligibility

At Digital Window we aim to provide a wide range of benefits to demonstrate our

appreciation of and commitment to our staff. For more information on each of the

benefits, please see the Intranet site or contact a member of the HR team.

From your first day of employment you are entitled to the following benefits:

25 days holiday per annum (pro-rata in your first year or if part-time)

Travel Insurance (Business and leisure)

Life Assurance

Employee Assistance Programme

Upon the successful completion of your probationary period, you will be eligible to enrol

in the following schemes:

Matched Contributory Pension Scheme

Income Protection

Private Medical Insurance

Season Ticket Loan

Cycle to Work

Childcare Vouchers

Give As You Earn

For more information about all the schemes available to you as a Digital Window

employee, please see the documents held within the Documents section of the Intranet.

Expenses

Business-related expenses incurred can be claimed back by completing an Expenses

form (which can be found in the Documents section on the Intranet). Please note that

this can only be opened using Firefox. You will need to email a soft copy of the excel

document to finance@digitalwindow.com as well as sending them the physical,

authorised copy with ALL receipts attached. Payment will only be made once both copies

have been received. Your claim will be dealt with as quickly as possible via direct deposit

into the same account you receive your monthly salary payment. Please ensure that you

make your claims in a timely manner – any claims over three months old will not be

reimbursed.

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Performance Evaluations

Probationary Period

Every employee, upon commencing their employment with Digital Window is subject to a

probationary period. This time is an opportunity for both the employee and the manager

to assess the fit of the individual within the role, the team and Digital Window as a

company. The probationary period provides a framework for identifying and sorting out

any early difficulties or development needs.

Your probationary review will be conducted in the weeks before the end of your

probationary period. During this review, you will have the opportunity to discuss your

work performance to date and review progress and expectations. Upon the successful

completion of your probationary period, you and your manager should discuss future

goals and set clearly defined targets, which will form the basis of your Personal

Development Plan.

Please be aware that at the end of the probationary period, the terms of your

employment may be subject to change. Refer to your employment contract and

probation pass confirmation letter for more information. Also, as mentioned above,

upon successful completion of your probationary period you will be eligible to enrol in a

wide range of company benefits.

Personal Development Plan (PDP)

Digital Window wants to ensure that we

do all we can to support your

opportunity for development and

advancement. As such all employees at

Digital Window have a yearly personal

development plan (PDP) aligned to the

date on which they started

employment. The scheme is designed to

ensure that, by having regular reviews

with your immediate manager, you have

an opportunity to:

Review work performance,

success and areas for

improvement;

Determine priorities and work

objectives for the year ahead;

Consider jointly specific personal

development needs;

Discuss and make plans for

career development

opportunities.

For further information, help, tips and guidance about the PDP process or to sign up for

an appraiser guidance session please contact Human Resources or refer to the

Intranet/Wiki.

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Core Competencies

Digital Window has outlined eight competencies which are critical to the success of each

individual within the company. Please take the time to review the following

developmental areas, as these will be the competencies upon which you will be

appraised in your annual Personal Development Plan (PDP) meeting.

CLIENT FOCUS Indicators

Looks for ways to add value beyond the client's immediate requests

Anticipates client's upcoming needs and concerns

Actively seeks regular feedback from the client

Operates with integrity in all dealings with clients

Responds to client‟s needs in a timely, professional and courteous manner

Identifies and resolves causes of conflict, complaint or resistance

Does not focus on the servicing of specific clients to the exclusion of others

Correctly identifies the commercial value of satisfying clients needs and

understands when it is appropriate to politely push back on unreasonable or

unsustainable requests

INTERPERSONAL SKILLS & TEAM WORK Indicators

Contributes regularly and effectively within groups/meetings

Willing to seek and ask for help or support from others when needed

Displays a confident and assertive presence (doesn‟t show obvious signs of

anxiety, hesitancy or aggression)

Generates and supports positive relationships within the team and across the

business

Listens attentively and shows they have listened

Shows a genuine interest in people, is open-minded, approachable and willing to

develop meaningful communication

Consults with others when making decisions by encouraging and considering their

views, ideas and opinions

Makes a strong and positive impression on others

Employs effective networking skills

TECHNICAL & PROCEDURAL KNOWLEDGE Indicators

Demonstrates a good conceptual and technical understanding of the requirements

of role

Regularly seeks to broaden and advance industry and role knowledge

Understands and follows advised procedures and instruction when required

Strong technical skills and ability to effectively operate software and systems

associated with their role

Relays technical/complex information correctly and in a form which will be

understandable to lay people

Provides timely coaching/guidance and feedback to help others strengthen specific knowledge/skills areas needed to accomplish a task or solve a problem

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COMMUNICATION Indicators

Communicates clearly and effectively using appropriate medium

Strong written skills including the use of correct grammar, accurate spelling and

vocabulary selection

Uses the internal and external communication channels in line with company policy

Communicates information in articulate and professional manner

Expresses their points, ideas and opinions clearly, concisely and with confidence

Communicates both good and bad news effectively

Communicates information to team, and to management where necessary in a

timely manner

Gives clear, well structured presentations

PASSION FOR RESULTS Indicators

Committed to achieving results and to delivering on time

Demonstrates a high level of energy, drive and dynamism

Demonstrates a genuine interest and passion in their work

Actively seeks opportunities to advance their career and responsibility

Goes the „extra mile‟ by committing additional time and effort when necessary

Takes responsibility for own actions, projects and personnel

Acts on own initiative responsibly

ORGANISATION & TIME MANAGEMENT Indicators

Manages time effectively taking account of priorities

Plans and prepares well in advance to ensure deadlines are met

Adopts an organised and systematic approach to their work

Adapts flexibly and appropriately to changing circumstances

Presents work in a structured format

Ensures work is thorough and reviewed Keeps others informed about task completion and timeframes

HIGH PERSONAL STANDARDS Indicators

Maintains good time keeping and attendance

Gives a consistent and stable performance

Accepts constructive criticism without becoming defensive

Remains calm in difficult or uncertain situations

Takes responsibility for meeting own learning and development needs

Learns from own mistakes and those of others

Changes behaviour where needed as a result of feedback

Confidential and discreet with restricted/sensitive information

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If you are currently in a position which is responsible for leading or managing

other employees, the following competency will also apply to you:

If you have any questions about the above areas, or about the Personal Development

Plan, please contact your manager or hr@digitalwindow.com

Policies and Procedures

A number of policies and procedures are currently in development. Please refer to the

Intranet or the HR department if you have any questions relating to policies and

procedures regarding your employment.

PEOPLE MANAGEMENT & LEADERSHIP Indicators

Sees the wider picture across Digital Window/Zanox Group

Shows vision, gives direction and builds strategy

Champions and embraces strategic change and development

Consistently applies appropriate values and integrity and encourages and leads

others in working within those values

Gives regular feedback informally and through appraisal in a timely and effective

manner

Recognises and rewards achievements and ideas

Provides constructive criticism where necessary

Establishes what motivates individuals to do well

Makes time available to support others

Encourages and stimulates others to make the best use of their abilities

Keeps others informed about plans and progress

Builds credibility within the team and the business

Delegates effectively as required

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Appendices

Intranet Absence Management System

The Absence Management System should be used to log all holiday requests and

bookings, sickness absences, medical appointments and training, and any other leaves.

To request time off work:

Log into the intranet: http://intranet/

Click My Profile at the top left hand of the screen

To request an absence click on the “New Absence Request” button and fill in the relevant

dates. You can also indicate whether this will be for a half day or full day, by selecting

AM, PM or All Day. You can select the relevant absence reason by using drop down list

under the “Absence Type” and include any description required in the Notes section.

Once an absence request has been submitted, the employee‟s line manager receives an

email and will either approve or decline the request. The employee will receive an email

once the request has been approved or declined.

Once an absence has been approved, the employee cannot make changes to the

booking. If changes are required before holiday dates have passed, they should ask their

manager to reset the request back to “Pending”, at which point they may amend or

delete the booking. If the holiday dates have already passed, the employee should send

an email to HR, copying in their line manager, with details of the change required.

37

“My Absence History” shows the days already booked and whether these have been

approved or declined. It also shows the amount of holidays left.

Sickness

Managers are requested to log all employee absences using the Intranet

Log into your profile in the intranet and under the Management Function section you will

see the option to “Flag employee off as absent” and to “View Employees Absence

History”.

Employees should log any medical appointments and training in the Absence

Management System, however, managers have the responsibility to ensure that all

absences are accounted for and recorded.

38

Absence Definitions

Holiday Type Definition

Holiday

A day from your annual holiday entitlement/ carry-over

holidays from prior calendar year.

Emergency Holiday Holiday booked or taken without prior notification due to

an emergency (e.g. flight delays preventing return to work

or awaiting an emergency home repair). Emergency

holiday is only recordable by the Manager and will be

deducted from an employee‟s annual holiday entitlement.

Compassionate Leave Short-term paid time off following an accident, injury or

loss of an immediate family member or to provide

unexpected emergency care to a family member (e.g. a

school closure/ loss of childcare cover). Please refer to

the compassionate leave policy for more information.

Training

Attendance of onsite or off-site training events of half a

day or more.

Medical Appointment

Dentist, Doctor or Hospital Appointment where time is not

being made up by the individual or requires half a day or

more out of the office.

Sickness Short-term leave due to illness or surgery/inpatient

treatment. Please note that all continuous sickness

absences over 7 days will require a doctor‟s note to be

provided as per the absence policy.

Unpaid Leave

Reserved for exceptional pre-approved circumstances

such as a short-fall in remaining holiday entitlement in

year of joining, or parental leave.

Time off in Lieu Compensatory time off given by managers in exceptional

circumstances (e.g. recognition of hard work, overtime

worked, inability to attend corporate events at the

Company‟s request).

= Manager Functions

= Employee Functions

Setting up a “Pidgin” account

Pidgin is an easy to use and free chat client that allows you to connect to your AIM,

MSN, Yahoo, GChat chat networks at once. To set up a Pidgin account, you should open

the Pidgin program on your computer.

E

M

M

M

E

M

E

M

E

M

E

M

E

M

E

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It will allow you to create an IRC account on AW as well as add on your other IM

accounts.

Adding an IRC account

Go to:

Accounts

Manage Accounts

Add

Protocol: IRC

Username: Yourname

Server: irc.affiliatewindow.com

Click Add

You now are connected via our internal

IRC!

You can access the various internal chat rooms by checking the

“Room List” and joining:

Tools

Room List

Get List

Double click on the room you'd like to join & ensure you click “Add Chat” so this

gets added to your list of rooms for easy access

Ensure you select “Autojoin when account connects”

If you right click on the name of the room you can add it to your "chats"

Auto Start Pidgin when Windows

Starts

You can choose to auto-start pidgin when Windows

starts up, this will ensure you always have Pidgin

enabled on start-up. Please follow the instructions

below:

Tools

Plugins

Windows Pidgin Options

Select the "Start Pidgin on Windows

Startup" box

Hit Close

Other hints and tips on the wiki guide here.

40

My Information

My email address: ________________________________________________

My extension number: ________________

My Notice Board log-in: ____________________________________________

41