CxO Not-for-Profit Performance Improvement Summit - Closing
23
CxO Summit on Continuous Performance Improvement Wrap Up Robert S. Alves, Chairman and CEO Advanced Solutions International, Inc.
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Closing session for CxO. CxO is a Performance Improvement Summit for not-for-profit executives with tips, trends, and case studies on how successful associations and not-for-profits are leveraging member/donor engagement measurement strategies to boost retention, revenue, and performance.
Transcript of CxO Not-for-Profit Performance Improvement Summit - Closing
CxO Summit on Continuous Performance Improvement
Wrap Up
Robert S. Alves,Chairman and CEO
Advanced Solutions International, Inc.
A little about me!
• 33 years experience working with not-for-profits– ASI has served 4,000 NFP organizations over the
last 23 years– I am the co-founder and CEO of ASI for its entire
existance• I worked in the not-for-profit sector for 11
years prior to co-founding ASI
Lessons Learned• Business strategy should drive your technology• Design systems to help you achieve organizational goals
– Measure your progress toward goals– Continuously learn from your activities through efficient data
capture and analysis
• Reliable, easy to access data is everything!• Your website is your business system!
– Your members and donors are the key users– Need a nimble web presence
Lessons Learned
• Massive change in communication is an opportunity to grow and thrive– Social networking - You Tube– Mobility - Personalization– Communities of Interests - Data Capture
• C Suite Execs must lead this transition
Research Shows Challenges Facing Clients
• Improving Engagement– Retention and Acquisition– Constituent Satisfaction– Employee Satisfaction– Data Integrity– Brand Enhancement
• Improving Performance– Reaching Your Goals– Effective Staff Time Management– Managing Risk– Operating Cost Controls– Keeping up with Changing Technology
Many organizations are frustrated by multiple systems
Famous Quote
• Insanity: “doing the same thing over and over again and expecting different results.”
Albert Einstein
CxOs need clear vision across the organization from accurate learning mechanisms based on correct data
Engagement Management System
The era of CRM is over.
http://bit.ly/ASISuccess
Success Assessment
14
SPP Clients
• American Association of Airport Executives• The Appraisal Foundation• American Advertising Federation• American Short Line and Regional Railroad
Association
Engagement Management Software
Complex IntegrationsDisparate Products & Vendors
Higher Cost of Ownership
Holistic System, One Database
One Product PlatformLower Cost of Ownership
Half-Cycle Approach
Designed for Staff
MemberPortal
Main Association
Web site
Mobile
Financial Transactions
SocialCommunities
Full-Cycle Approach
Ineffective System – Weak Returns From System Investment
1 2 3 4 5 6 70
200
400
600
800
1000
1200
RevenueCosts
Effective System - Strong Returns From System Investment
1 2 3 4 5 6 70
500
1000
1500
2000
2500
3000
3500
4000
RevenueCosts
iMIS is Rated #1…
• #1 in total global market share• #1 in customer satisfaction
6 years in a row
* Associations w/ $2M budget and above* Data on charts from 2012
Time to Implement
Cost to Implement
Ease ofImplementation
PerformanceAfter Implementation
iMIS 20 EMS: Unique Advantages
Continuous Performance Improvement
Engagement Management
Web Development Platform
