Manoj Kumar TripathiMail: m_k_tripathi@rediffmail.comContact No: 091-9986458821

CAREER ABSTRACT

Over 14 years of total experience in governance of Service Management, Information Security, Supply chain management and Quality Assurance & Metrics.

(A). Information Security: 4 years dedicated on implementation of various information security activities like Procedure creation, Training, Audit, Asset management, Risk management, Incident management, Physical security, Deficiency analysis, Patch management, Vulnerability analysis, ISMS reporting, License and Freeware/ OSS management.

(B). Supply Chain Management: 3 years worked on process streamlining, SLA monitoring, Escalation handling and Payment tracking.

(C). Quality Assurance & Metrics: 10 years involved in driving the following process/ performance improvement initiatives through SEPG and SQAG. Mostly involved in Audit, GQM implementation, PPB and PPM creation, SLA tracking, Data analysis, Training on MINITAB and Statistical techniques, KM, ANOVA, TMS, RCA, 6-Sigma, Process capability, Project document review, SPI plan review etc.

KEY SKILLS

Audit, Statistical data analysis, Metrics, Database management, Risk management, Training, VB

CERTIFICATIONS/ TRAININGS

Lead Auditor for ISO 27001:2005 Certified Internal Auditor for EHS (EMS & OHSAS) Certified Internal Auditor for ISO: 27001:2005 Certified Internal Auditor for ISO: 9001:2000 Certified Internal Auditor for ISO: 13485 Certified Six Sigma Green Belt.

EDUCATIONAL QUALIFICATIONS

FELLOWSHIP (2002)Statistical Quality Control & Operations ResearchIndian Statistical Institute-Delhi

POST GRADUATION (2000)M.Tech Quality, Reliability & Operations ResearchIndian Statistical Institute-Calcutta

GRADUATION (1998) B.Tech in Agricultural Eng. University of Allahabad.

EMPLOYMENT HISTORY

Siemens Technologies & Services Pvt. Ltd.-Bangalore 4-Apr- 2005 – Till dateConsultant

Birlasoft Ltd.-Noida 9-Dec-2003 – 31-Mar-2005Associate Consultant

DCM Technologies-Gurgaon 9-Sep-2002 – 5-Dec-2003Quality Engineer

Indian Statistical Institute (ISI) – Delhi 7-Aug- 2000 – 6-Sep-2002Quality Consultant

PROFESSIONAL EXPERTISE

(A). Information Security IS procedure creation and review as per ISO 27001 and ISO 9001.

Performing project as well as support functions audit with respect to ISO 9001, 27001 and EHS. Monitoring the walkthrough audit coverage % to achieve the annual target.

NC analysis and tracking the audit findings to closure within the specified time frame.

Performing the risk management at BU as well as project level. Tracking the deficiency analysis coverage % to achieve the quarterly and annual target.

Conducting IS awareness training to all employees. Refresher training to ISC’s and SPOCs. Tracking the training % to achieve the annual target.

Weekly IPINS analysis to fix the vulnerabilities identified during the scanning.

Ensuring the latest released patches are installed on all relevant client machines as well as servers.

(B). Supply Chain Management Creation of management status report on weekly basis on procurement activities.

SLA tracking for order placing, delivery and vendor payment.

Escalation handling for partial, delayed and wrong deliveries.

Improvements in approval workflow and NEXUS database through change requests.

(C). Quality Assurance & Metric Educating employees about the importance of quality through QMS training, Newsletter (Qbytes), Quiz,

Special Interest Groups, Online discussion forum, Knowledge Management, Best practice sharing and implementation, Process flow (When to refer what procedure) during the project life cycle.

Driving the quality initiatives like productivity improvement, process performance baseline creation, balanced score card creation, process performance models through SEPG (SPI plan).

Creation of Process Performance Baseline (PPB) on quarterly basis, conducting the RCA for non-conformance identified. Defining the performance goal for the future. Implementation in the projects through Quality Gate.

Definition and implementation of Metrics framework using GQM and Balanced Scorecard.

Regular trainings on Metric definition, data analysis, process capability, SPC, 7-QC Tools, MINITAB V15.0, 6-Sigma, ANOVA, RCA, Kano Analysis.

Creation and maintenance of Knowledge Management Framework and discussion forums on SharePoint.

Monitoring the process changes as per the PCR raised and maintaining the QMS database on quarterly basis. Creation of process asset.

Supporting PQM for creating quality plan, collection and analysis of project metric data, PPB creation at project level, conducting RCA, developing training material, sharing lessons learnt.

Tracking the project status and reviewing the project artifacts (PPR-PQR, review reports, LOD, project closure report, lessons learnt, best practices) as per the corporate quality report through a common database. Reporting BU head and PM for all the discrepancies found.

Expertise in data analysis (Definition, collection, verification, analysis and interpretation).

Expertise in developing excel based process assets using VB.

Participated as FAR for software metrics and Quality in the CMMI assessment.

ACHIEVEMENTS

Awarded as valuable resource for the contribution as SEPG member in 2009 & 2010 at Siemens.

Awarded for outstanding contribution in process performance and metric definition in CMMI Assessment at Birlasoft Ltd.

Awarded as Honorary National Resource Person and Consultant by Quality Institute of India in World Quality Congress, 2002.

Selected as academic associate at Indian Institute of Management-Ahmedabad (IIMA) in year 2000/2001.

PERSONAL DETAILS

Date of Birth: 15th July 1974

Marital Status: Married

Nationality: Indian

Communication: English, Hindi

Passport details: G7778041

Permanent Address: 16/41 Nai Basti Sohabatia Bagh, Allahabad – 211006