KATRINA KELLY

24 Moorhills Crescent, Wing, Leighton Buzzard. LU7 0NF 07507898640 KatrinaKelly90@outlook.com

SUMMARY

SKILLS AND EDUCATION

Current Studies:

BA Honours, Bucks New Uni: Business Management

Previous Studies:

A2 Levels, Aylesbury College: English Language – C Communications and Culture – D Media – D

GCSE, The Cottesloe School: English Language – A, English Literature – B, ICT – B, Math – C, Science Double Award – C C, Drama – B, Religious Studies – C

Skills:

Customer Service, Communication, Mentoring, Project Management, Administration, Project Planning, PA, Public Relations, Organizational, Community Outreach, Data Entry, Database Administration, Customs Brokerage, Retail, Teamwork, Independently working, Time Management, Advertising, Excellent Telephone Manner, Email, Flexible, Agile, Event Coordination. Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Publisher, Internet Explorer, Twitter, Facebook, LinkedIn, In house databases Bucks CC. Engaging and Influencing Stakeholders, Commercial thinker, Social Media.

EXPERIENCE

May 2016 – Present

Early Years Commissioning Project Officer, Buckinghamshire County Council.

· Develop systems and processes to support identification and reach to eligible families for 30 hours free childcare

· To work with colleagues in Performance and Information Management to ensure eligibility checking and validation for early education and pupil premium is efficient and timely. Provide support and guidance to providers to understand processes.

· Coordinate work with stakeholders to maximise take up of early education and school places.

I am dedicated, hardworking and enthusiastic, with a strong passion for development both personal and professional for myself and colleagues. To continue to work to the best of my abilities, I have taken every opportunity to apply myself to further development and will continue to do so.

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· Plan and organise to support the effective and efficient delivery of brokerage service activities and improvement in outcomes for children, such as establishing eligibility for a 2 year old early education place by following the online checking procedure, tracking take-up of places, or brokering apprenticeships in the childcare sector.

· Plan and carry out surveys and evaluations including feedback from parents who have used the brokerage service. Identify issues and barriers to placements, resolve straightforward issues by informing colleagues of practitioner training needs. Providing information online to encourage placement.

· Research and provide authoritative information, advice and assistance to colleagues, parents/carers and stakeholders and promote understanding of the benefits of high quality early education. Investigate and respond to customer complaints/ enquiries such as identification of local place vacancies and options.

· Prepare easy to understand information sheets, articles, reports and materials to support and promote access to early education via e-bulletins, presentation at network meetings, in person and on the Early Years Website.

· Assess situations/ problems; liaise with partner agencies to implement creative bespoke solutions to enable a child to take up an early education place and to engage the family with other agencies that support healthy lifestyles, good parenting and home learning..

August 2014 – May 2016

Early Years Commissioning Administrator, Buckinghamshire County Council.

· Supporting various projects that my service area need to focus on.

· Continue to meet targets and expectations set to us by the department of education.

· Specialize in the administrative and marketing tasks surrounding the projects that I am involved in.

· Continue to build on my tasks by helping others and shadowing various other members of the team to expand my knowledge of the service area.

· Develop processes to cut down time and costs.

· Use many data software technologies efficiently and with confidence.

· Data analysis.

· I am continuing to learn new things. I am very commercially minded and my flare of ideas to the service has had a positive impact.

September 2013 – August 2014

Admissions and Transport Officer, Buckinghamshire County Council.

· Manage caseloads for School Admissions in Buckinghamshire.

· Customer service involving face to face email and telephone based communication was a vital skill to practice in this role.

· Liaising with schools, professionals and parents regarding school places, transport and waiting lists. Keeping to deadlines set by the government and ensuring that all numbers and information in county Schools are correct and up to date.

· Organise the administration of the transfer tests to grammar schools in Buckinghamshire. Researching and collating information from databases running the relevant reports.

· Make positive changes needed to be made helping to improve the delivery of the service.

June 2012 – September 2013

Business Support Officer

Buckinghamshire County Council - SEN

Dealing with and tracking incoming correspondence, emails, fax and telephone calls and respond to queries from internal and external customers.

Arranging and attending meetings, taking minutes and distributing papers, as required.

Maintaining and developing efficient office systems. Maintaining diaries including using electronic systems

Gathering, collating and chasing up information. Completing and processing paperwork and information using manual and computerised systems.

Sap procurement, entering and following up transactions. Support managers in budget monitoring including monitoring spreadsheets. Puurchase orders, Invoice preparation and payments.

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