Dear Sir/Madam:

I have worked for Apple since 07/28/2014. Currently I am an IOS Senior Technical Support Advisor in the AppleCare department since 08/24/2015. I have also completed a Higher Diploma in Science in Cloud Computing and Mobile Software Development at Cork Institute of Technology. Previously I graduated with an Honours Bachelor’s Degree in Structural Engineering, this has helped my transition into IT technical support immensely. My previous background in Structural Engineering has afforded me with a strong aptitude for mathematics and problem solving. I am an avid enthusiast with regard to the areas of data science, research & development, computer science and mathematics. Thank you for taking the time to consider my attached CV.

Yours Sincerely,

Michael Healy

• Higher Diploma in Science in Cloud Computing and Mobile Software Development • B.Eng. (Honours) Structural Engineering MIEI

Michael Healy Higher Diploma in Science in Cloud Computing and Mobile Software Development

Honours Bachelors Degree in Structural Engineering (MIEI)

Address: 4 Elton Lawn, Bishopstown, Co. Cork

Tel Mobile: (086) 4001710

E-Mail: michael.ed.healy@gmail.com ______________________________________________________________________________________________

EDUCATION: Higher Diploma in Science in Cloud Computing & Mobile Software Development awarded by Cork Institute of Technology, the subjects covered were:

1. Cloud application frameworks 6. Principles of operating systems 2. Object orientated programming 7. Server side web development 3. Business Intelligence/Data Analytics 8. Mobile applications development, 4. Databases 9. Networking 5. Requirements engineering

Previously, I completed an Honours Degree in Structural Engineering which I undertook at Cork Institute of Technology (Graduation date: September 2009)

I completed an Ordinary Degree in Civil Engineering in 2003. My overall result was a Merit 1. Cork Institute of Technology (2002-2003)

Cork Institute of Technology (2001-2002) Higher Certificate in Engineering in Civil Engineering (with distinction) HIGHER DIPLOMA SUMMARY:

Semester 1: There was a group project in the Requirements Engineering subject, in which the focus was requirements elicitation for a medical center booking system, project work included:

• UML modelling, activity & use case diagrams (Using Visual Paradigm) • Main report of requirements elicitation

In conjunction, there were individual projects and labs in each of the following subjects throughout the semester: • Object orientated programming with Java • Server side web development (PHP) • Databases (MySQL) • Principles of operating systems (Ubuntu/Linux labs)

Semester 2: The subject breakdown for this semester was as follows:

• Networking (Cisco) • Mobile applications development (Android) • Business intelligence (RapidMiner, R Studio, Excel) • Object orientated programming with Java • Individual Spring projects as part of cloud application frameworks

EMPLOYMENT:

July 2014 – Present IOS Senior Technical Support Advisor

July 2009 – Jan 2013 Residential Planning Applications (Self Employed) • Preparation of all drawings/paperwork required • Conducting site surveys • Extensive detailing with Auto CAD • Site suitability assessing for on site waste water treatment systems

Oct 2006 – Sep 2007 Civil/Structural Engineering Technician A. O’Leary Architectural Design Services Ltd. Rathmore, Co. Kerry

• Extensive use of Auto CAD for the preparation of planning drawings and planning applications

• Conducting regular site surveys utilising a level & tape for the subsequent preparation of planning drawings

May 2004 – Oct 2005 Civil/Structural Engineering Technician TMA Consulting Engineers Ltd., Kenmare, Co. Kerry

• Drawing house plans utilising Auto CAD • Site surveys for planning purposes

INTERESTS: Gym training, running, swimming, general fitness, playing soccer, reading, data science

ADDITIONAL TRAINING:

• Data Science Course (pending) • FETAC level 6 course in site suitability assessing for onsite waste water treatment

systems – for single houses • Autodesk Revit Architecture Essentials course • Valid safe pass until 2017

REFERENCES AVAILABLE ON REQUEST