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MUHAMMAD ZAHIDUL ISLAMSky View Apartments, 7th floor, 565/A, North Kafrul,

Kafrul, Dhaka Cantonment, Dhaka -1206, Bangladesh. Cell: +88 01777701477. email: masumzi@gmail.com

OBJECTIVE

To obtain a position where I can maximize my multilayer of IT proficiency, management skills, quality assurance, program development, training experience, customer service, and a successful track record in the IT environment.

SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the IT Service delivery management as well as PC, Server, Networking and Client management. Experienced in IT Operations, IT Service Delivery Management, IT Projects, IT Procurement, IT budgeting, IT Strategy & Policy development and Vendor management along with computer hardware industry, training, quality assurance, and customer service with focus on providing the recipient with the highest quality of support. Experience in working in different Multinational Companies. Fully compliant with Hewlett-Packard’s line of products (including printers, laptops, desktops, servers & switches) and different IT environments.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, scheduling, training, workload distributing and other administrative tasks. Thorough knowledge of current technologies and a clear vision to accomplish the company goals and prosperity.

SUMMARY OF PROFESSIONAL SKILLS AND EXPERTISE

Field of expertise: o Experienced in managing the overall IT and Operations (Logistics,

Supply Chain etc.) works as IT-in-charge for a MNC under global IT team.

o Direct and indirect IT facility planning and developing for the users.o Development and implementation of local IT strategy and policies.o Planning, development and implementation of all local IT projects

under the guidance of Tchibo Global IT team. o Negotiation and follow up with IT vendors.o IT budgeting, cost optimization and procurement.o Designing and souring for best IT solution as well as available provider.o IT security planning and development.

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o Already have developed and maintaining data center including servers, switches, firewalls, internet & intranet facility, printing solution etc.

o Coordinating and negotiating with suppliers and logistics vendors. o Have experience with different type of customized software of IT,

Telecom and Fashion/Apparel business applications, ERP software, OTS etc.

o To comply and specify the best possible and cost-effective printers, desktop and laptop as per customer tender documents or requirement for HP products.

o Create Bill of Material (BoM).o Bring and negotiate price from the manufacturer (especially HP) and/or

vendors as complied desktop, laptops, printers, MFPs & scanners.o Do the pricing of the products to sell to end customers.o Experienced in providing technical support to clients.o Computer hardware, software and network installation and trouble

shooting.o Warranty claiming, tracking, distributing and returning.o Service Call receiving, scheduling, distributing and feedback. o HP Care Pack Manager for HP Products. o Product Manager for all products of GFI, CA & BarTender.o Worked in many national and multinational IT environment like

Wartsila, Ericsson, UNDP, ADB, IDB, Lafarge, Kafco, GrameenPhone, Robi, BanglaLink, Nestle, Novartis, Transcom, DHL, FedEx, Amadeus, Carrefour, HSBC, SCB, IFIC Bank etc.

o Have worked as first contact point of Wartsila Global Helpdesk support for Wartsila Bangladesh.

o Have worked in LM Ericsson Bangladesh Ltd. as Second-in-command of HP Local Helpdesk (employed by Tech Valley Computers Ltd.) where I had to maintain and troubleshoot servers, switches, routers, tape library, desktops, laptops, printers and network along with user access management and user support. Purchasing, billing and bill collection.

o Client managemento Supervision and guidance over fellow team members.o HP product sales & support.

Credentials or professional training relevant to expertise: ITIL Foundation V3 Certified. CISSP course completed December 2016, sit for exam on May 2017. Hands on training in Hong Kong on using Tchibo specified different

software usage and user support process. On job training to handle operation processes for logistics and supply

chain. HP Certified professional. • CCNA course completed. Client management workshop from BIM. Workshop on Microsoft Office 365 organized by and held in Microsoft

Bangladesh office. Many web based training of HP, Palo Alto, Cisco, RFID, GFI, CA etc.

attended and certified. Computer skills: Hardware (Server, PC & Laptop, Printer, Switch, Router

etc.), software & networking (HP, Microsoft, CISCO, Arcserve etc.).

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WORK HISTORY

IT & Operations OfficerTchibo GmbH Bangladesh Liaison OfficeDoreen Tower, Level 8, 6A North Avenue C/A, Gulshan 2, Dhaka -1212, Bangladesh.Duration: November, 2014 – Till date.

Duties/Responsibilities:

Working as local IT-in-charge under global IT team as well as Operations (Logistics, Supply Chain etc.) –in-charge under Tchibo Merchandising HK.

Have local administrator access for all IT & operations works. Monitor, analyze and report on server, firewalls, manageable switches,

NVR, IP camera, Intranet and Internet, VC operation, IP telephones, Windows Phone, Tchibo specified cloud services etc.

Manage scheduled backups for the servers as well the users’ data. Manage the user accounts in local AD. Monitor and send report to Hong Kong and Germany on DHCP server,

Mail server, Proxy server, FTP server, DNS server, Active Directory server, Print server, VPN access in schedule time.

To identify and analyze hardware & software problems and take necessary steps for immediate solution as well as provide regular updates to the users so that users can work uninterrupted.

Local administrator of Tchibo specific software like OTS, ERP etc. Provide support remotely to the out of office users like QC and QA

persons on regular basis. Communicating and negotiating with IT vendors. Sourcing and buying IT equipment and services. Coordinating and negotiating with different suppliers and logistics

vendors. Was a part of Windows migration project under global supervision. In my job responsibility, I have to do 60% IT work, 30% Operations and

10% administration work. Had hands on training in Hong Kong on different Tchibo Specific

applications including OTS, QEN, Mail configuration, mobile applications etc.

Monitor all logistics and supply chain operations and processes for all our enlisted BD suppliers and logistics vendors and report to Hong Kong.

Had to develop local travel policy and mobile usage policy. I was a part of planning, development and implementation of office

relocation project.

SOME MENTIONABLE PROJECTS

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Office Relocation Project: I had plan, design, develop, source and procure different things for office relocation not only IT goods but also office items. I also had to design, develop and implement IT networks as well as electrical power layout for the whole office during the project.

Data center: I had to design, develop, source and procure the server room equipment and make an international standard data center including fire safety & EMS.

Internet Service Upgradation Project: I had to source, negotiate, procure and implement to upgrade the network (internet and WifI) facility for the office. It was upgraded from 2 mbps to 25 mbps for WiFi and 2 mbps to 25 mbps for cabled network with two different vendors. In addition, IP telephony bandwidth was upgraded from 1 mbps to 5 mbps.

Windows Migration Project: I had to source, procure and install new SSD HDD for all user laptops and migrate OS from Windows XP to Windows 8.1 for all the users. During this project, I had to source and implement country specific software for all users.

Secure Printing Solution Project: I had to communicate, negotiate and implement Xerox Secure Printing Solution on monthly rental basis.

MDM Project: Mobile Device Management project for all windows mobile and iOS.

Logistics Process Development & Implementation: On progress. Coordinating suppliers, logistics vendor and Tchibo authorities for the project.

ASSISTANT MANAGER (SALES & SUPPORT)Tech Valley Solutions Ltd. (formerly known as Tech Valley Computers Ltd.), 139, Lake Circus, Kalabagan, Dhanmondi, Dhaka 1205.Duration: October, 2004 – October 2014.

Duties/Responsibilities: January 2013 – October 2014:

Working in pre-sales team for printers, desktops & laptops with accessories and software.

Provide the BoM, compliance and price to the sales persons as per customer tender and/or requirement after complying and specifying the best possible and cost-effective products (desktop, laptop, Printer & Scanner).

Take price from manufacturer and/or vendor as per customer requirement.

Do the pricing and provide the price to the fellow sales persons. Look after the online queries of TVSL website. Provide forecast of newly added products, removal of old products and

stock status. I am also playing my role as HP Care Pack Manager, Product manager

of security solution products (RFID and Security surveillance system) and of all products of GFI, CA & BarTender as additional responsibilities. I was also the account manager for LM Ericsson Bangladesh Limited.

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Was a team member in developing, testing and implementing TVSL ERP, IT equipment tracking, Employee management software.

February 2010 – January 2013:

Worked as a member of TVCL server support team. I had to install, configure & troubleshoot the servers, switches, tape drives, routers, data storages, wired & wireless network and Microsoft product.

I also needed to visit to various multinational and renowned national companies for critical support issue of PCs, especially to the high offiicials’

Worked as a team member of Ericsson Global Support team on behalf of HP.

May 2009 – January 2010:

Worked as a coordinator of Newgen Software Ltd., TVCL software team and 11 banks’ IT team under BACPS (Bangladesh Automated Cheque Processing System) Project.

October 2004 – April 2009:

Had to Correspond, Manage & distribute client service calls, Have done the installation & troubleshooting hardware and software of

Desktops, Laptops, Servers, Switches, Printers and Network. Provided IT support to most of the multinational & the national

companies behalf of HP. Looked after the warranty cycle for the HP Products. Provide technical support to clients as well as fellow team members. Technical marketing, sales and support. Handle purchase for in-house computer accessories.

SOME MENTIONABLE PROJECTS

Grameenphone HQ printer deployment project: I had to deploy, commission, install and configure HP multifunctional printers (total 52 units) with secure printing solution.

BACH project : I had to I had to deploy, commission, install and configure HP servers in 11 banks including HSBC, SCB, SIBL, IFIC etc. There I also had to install and configure the cheque scanners (Panini).

Ericsson Bangladesh Delvistaa project: I had to deploy, commission, install and configure all HP servers, switches, routers, multifunctional printers, take library and other networking accessories for their new site. Also setup the racks for network products.

Lafarge GFI projects: I had to deploy, install and configure HW for online fax solution using GFI Faxmaker. Also installed and configure GFI EventManager for checking and generating report of all the servers of Lafarge in different sites.

Apollo Hospital Arcserve Solution project: As a product manager of CA Arcserve, I had to do the marketing, negotiation, sales, implementation and support to Apollo Hospital, Bangladesh.

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EXECUTIVE (SOFTWARE MARKETING & SOFTWARE DEVELOPMENT) BT Software Ltd., Dhanmondi, Dhaka Duration: February, 2004 – June, 2004

Duties/Responsibilities: Software marketing Basic Software development / customization with Visual Basic and

Oracle.

EXECUTIVE CUM SYSTEM ADMIN TPI Cyber Café, Dhanmondi, Dhaka Duration: March, 2003 to February, 2004

Duties/Responsibilities: Installation & Troubleshooting hardware and software of Desktops,

Server, Switches, Printers and Network both in house and client site. Maintain communication with ISP. • Handle client bills.

EDUCATION

Exam Title Concentration/Major Institute Result Pass.

YearMasters in Computer Application

Computing & Information System

Dhaka International

UniversityC 2011

B.Sc. Computer ScienceAmerican

International University-Bangladesh

C+ 2004

B.Sc. Science Govt. Bangla College

Second Class 1999

H.S.C. Science Dhaka City College Second Division 1996

S.S.C. Science Ideal School & College

First Division 1994

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LANGUAGES Mother tongue: Bengali Other languages.

o English (full working knowledge) o Hindi (minimal working knowledge).

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PERSONAL DATA

Name : Muhammad Zahidul Islam Present Address : Sky View Apartments, 7th floor, 565/A,

North Kafrul, Kafrul, Dhaka Cantonment, Dhaka -1206, Bangladesh.

Permanent Address : Vill: Rasulpur, PO: Gosatra, PS: Kaliakair, Dist: Gazipur.

Father’s Name : Muhammad Akbar Ali Mother’s Name : Jahan-Ara Date Of Birth : 27 May 1979 Nationality : Bangladeshi Gender : Male Marital Status : Married Blood Group : B+ National ID : 5974108523 TIN : 899470406889

REFERENCES

1. A.K.M. Shahrear UddinIT Manager (Bangladesh & Sri Lanka),LM Ericsson Bangladesh Limited,Grand Delvistaa (Level 3), Plot 1A, Road 113,Gulshan 2, Dhaka -1212, BangladeshPhone: +88 01847102630Email: shahrear.uddin@ericsson.com

2. Tamzid Azad ParthoOperations Manager,Hewlett Packard Bangladesh Limited,Gulshan Avenue, Gulshan 1, Dhaka.Phone: +88 01730433336Email: tamzid.aza.partho@hp.com

3. MeherunnesaSenior Officer (Accounts),CARE Bangladesh,RAOWA Complex (Level 7-8), VIP Road, Mohakhali, Dhaka -1206, Bangladesh.Phone: +88 01711932390Email: meherun@carebangladesh.org

Curriculum Vitae