Lijoe George

#1117,11th Floor,Tiger Building,Al Nada,Sharjha, UAE 0524190057lijoe08@gmail.com

Objective

To secure a responsible career opportunity, where I can fully utilize my skills while making a

significant contribution to the success of my employer.

Summary of Experience

4 years of experience as a Quality Analyst to do testing for 1G/1V & 1P Fares & Pricing Development Products & automated processing of reissues via Rapid Reprice for new participating carriers & BSP on all 3 Cores and ePricing & eBursting verifications.

More than 5.5 years of experience in the aviation industry as an airline auditor (ADM).

Educational Qualifications

Bachelor of Commerce. Mumbai University – 2007

Professional & Other Courses

Diploma in Travel and Tourism Diploma in IATA/FIATA Course. Certificate course in MS Office. Certificate course in CRS Galileo from VIASINC. Certificate for Airline Auditing course.

Applications & Platforms Exposure

Amadeus, Galileo, Apollo, Worldspan, ATPCO, JIRA, HP ALM, TPRBM & TIG, Galileo Desktop via Smartpoint, VM4, XMLSPY, Service Center & other standard Travelport applications & AuditLink

Technical Knowledge Working knowledge of MS Office 2010 & Windows7.

Project Summary

Company TATA CONSULTANCY SERVICES (TCS)

Title Quality Analyst

Client Travelport

Period Jun 2011 – Jul 2015

Job Profile Understanding the project requirements of a project using JIRA by going

through the project FDDs & SPEs.

Attend project meetings with product team, development team, managers and

other stake holders.

Preparing test plans on HP ALM & perform functional testing on all the

enhancement and developments loaded on the test/development system.

Analyze the XMLs generated on Smartpoint via 1G desktop using XMLSPY.

Perform thorough high quality of testing as per the requirements of the CSR.

Identify defects at testing phase before they occur in customer environment.

Prepare Test Assessment report for sign-off & upload on sharepoint.

Preparing & running of scripts for ePricing & eBursting verifications.

Analysis of Base Fare, Tax, TPF Error and NGA differences for ePricing.

Analysis for differences in eBursting verifications using the Shopper Compare

tool.

Testing carriers for TPRBM & TIG products. Reporting defects in HP ALM Testing of automated processing of reissues via Rapid Reprice product for new

participating carriers on all 3 Cores.

Description As a Quality Analyst, the main job was to prepare test plans & create test cases as per the project needs. Ensure that all the cases are updated on test lab & all the reported defects are resolved, retested & closed prior to providing QA sign-off. Upload the test report in Sharepoint.

Verify the new code against the existing code on ePricing & eBursting & ensure all the reported defects are resolved, retested & closed prior to sign-off to the next stage. Upload the test report in Sharepoint.

Company Kale Consultancy services

Title Senior Airline Fare & Ticket Auditor

Client Malaysian Airlines, Qatar Airways, Gulf Air

Period Jan 2008 – Jun 2011

Job Profile Auditing airline tickets which are issued via BSP by agent for stations across

the globe as per specifications & requirements of airline.

Raising debit memos for airline tickets

Refund audit, document re-pricing and ADM generation

Quality check on various sales, refunds & handling disputes for refunds ADM

Refund reconciliation for the ADM’s raised by the company and Airline using

ATPCo, Amadeus and Sabre

Description As an auditor the main job was to Audit tickets of various Airlines generated through BSP using ATPCo, Amadeus and Sabre. Authorizing refund application for these Airlines. Issuing ADM’s to the defaulting agents after taking into consideration Airline Rules and Regulations. Was also involved in handling disputes for the refunds of ADM’s.

Company Zero Octa Selective sourcing private Limited

Title Airline Fare & Ticket Auditor

Client Singapore Airlines, Swiss, British Midland, LOT Polish, Czech, South African

Period Aug 2004 – Aug 2006

Job Profile Auditing airline tickets which are issued via BSP by agent for stations across

the globe as per specifications & requirements of airline

Raising debit memos for airline tickets

OAL ticket audit, refund audit, document re-pricing and ADM generation

Quality check on various sales, refunds & handling disputes for refunds ADM

Refund reconciliation for the ADM’s raised by the company and Airline using

ATPCO, Amadeus and PARS

Description As an auditor the main job was to Audit tickets of various Airlines.

Company Air – India

Title Junior Cargo Officer

Client Air India

Period Mar 2003 – May 2003

Job Profile Receiving, Forwarding, Delivery & Closing of Cargo

Auditing & Handling of Cargo documentation

Description As a cargo officer, the main job was to look after the incoming & outgoing cargo & delivery & closing of the same for Air India, handling of all cargo related documents & interacting with the clients on a daily basis.

PERSONAL DETAILS

Date of Birth : 08 Oct 1983

Sex : MALE

Nationality : Indian

Marital Status : Single

Location : #1117, 11th Floor, Tiger Bldg, Al Nada1 Sharjah , UAE

Email ID : lijoe08@gmail.com

Mobile : 0524190057

Passport Number : L4807851

Place of Issue : MUMBAI