ALEXANDER SHARP

alexsharp686@msn.com 07875686029, 30, Villiers House, Clarendon Avenue, CV32 5PR

EDUCATION

2009 – 2012 BSc (Hons) Environmental Science, University of Portsmouth –

Degree Classification First Class.

Degree focussed on supplying knowledge on the whole environmental industry with a bias on a strong

science foundation. Both field and laboratory work were fully integrated into the environmental

science programme.

Project planning and the management of resources.

Working in large and small groups within the field or for laboratory work using advanced

communication skills.

Advanced data analysis using scientific programs as well as an advanced working knowledge

of Excel, Word and PowerPoint.

Work independently, setting my own deadlines and managing my time when under pressure.

Multiple field trips including a 16 day research project to Belize, where data collection and

management skills were crucial. Produced a report which partly focussed on climate change

issues.

2006 – 2009 Kenilworth School, Kenilworth

3 A-levels including Mathematics, Biology, Geography

2 AS levels including Economics and General Studies

10 GCSEs including Mathematics, English, Chemistry and Spanish

EXPERIENCE

January 2016 – Ongoing Assistant Fresh Foods Manager for Waitrose

January 2015 – January 2016 Assistant Customer Service Manager for Waitrose

Lead, motivate and develop the Customer Services team in line with the company values to

maximise employee engagement.

Experience of managing cost to an agreed budget and working on initiative to improve overall

cost base.

Review current Customer Service processes, challenge and suggest improvements where

necessary.

Completed Duty Manager Training. Regularly Run the Branch in the absence of the Branch

Manager.

Line Manager to 95 Partners. Responsible for Compliance Checks, Hours Budget, Pay,

Holidays, Rotas, Appraisals, Disciplinary, Recruitment, Interviews and Training.

Experience in Future Planning – Seasonal requirements, New systems, New management.

IT Specialist for the Branch – maintenance of equipment, management of engineers.

Temporary Section Manager for 4 months in the absence of Line Manager.

Advanced communication skills between all levels of the Management Hierarchy .

Attended external courses to aid the role of a Customer Service Manager, including

situational management between employees and customers.

Actively participate and contribute to internal affairs and projects, weekly meetings providing

insight and reports.

Build strong relationships with internal sections and external stakeholders to ensure

interdepartmental processes are followed.

January 2014 – January 2015 Assistant Operations Manager for Waitrose

Responsible for Pay, Holidays and Rotas.

Increased the accuracy and completion of Layouts, Cleaning and Point Of Sale.

Actively managing completion and standards of compliance checks, resulting in the section

operating at a higher standard of overall compliance.

Supervised Partners Development through mentoring, training, annual appraisals and

development plans.

Headed the implementation of John Lewis Click and Collect into Branch.

Achieved increased team efficiency through superior team building and management skills.

September 2012 – January 2014 Team Leader for Waitrose

Increased responsibilities within the company such as ordering stock and training new

partners.

Modifying excellent communication skills through active listening.

Providing constructive feedback to help the learner understand the process and result.

Effectively supported the line manager in developing the team and managing situations.

June 2011 – September 2013 Numerous Volunteering Roles including work for Warwickshire

Wildlife Trust, Portsmouth City Council and EcoWeek

Involved in developing a Management Plan for Portsmouth City Council.

Working in sensitive environments while minimising environmental damage.

Important on-going assessment of safety for humans and the environment.

Adapting communication of environmental issues to a younger audience.

2007 – 2010 Administrative Assistant for Unique Financial Services

Worked in a client based industry. Negotiating, dealing with telephone enquiries and being

courteous to clients. The first point of call for clients.

Trained in office systems, operating a switchboard and taking messages.

HOBBIES AND INTERESTS

Duke of Edinburgh

Completed Gold, Silver and Bronze – Developed key teamwork and problem solving skills

which are essential for a Gold expedition. Develops initiative, reacting to situations and

minimising risks.

Secured a large grant to assist in the funding of the expedition.

Sports

Captained Football, Athletics and Softball teams both at University and School – sport has

developed many skills, particularly leadership and communication skills.

Full Clean Driving Licence/Own Car

References available on request