AHMED EZZAT ABDELRAZEK HASHEMIT Support/Senior Associate

CAREER SUMMARY

Current

position

CAREER HISTORY

1 | P a g e A h m e d

Address: Abu dhabi, UAE

Mobile: +971 56 317 66 77

Email: ahm_eza@hotmail.com

Other Information:Date of birth : 1985Nationality : EgyptianCurrent Residence : Abu DhabiDriving license : (UAE and Egypt ) yesMarital Status : Married

Education

B. Sc. in (Management Information System) - English Grade: Very Good Date of Graduation: Sep, 2001 to May 2005 Major: PHP database

A successful office admin and IT Administrator with extensive analytical and software experience of investigating and diagnosing network, software and hardware troubleshoot and Able to:

Work as a call center agent. Efficient office work and reports (Dashboard, daily utilization, Printing

report, productivity report). Work on Windows server Operating Systems. Implementing, configuring and administrating Exchange server. Provide helpdesk support and resolve complex technical IT issues with

good analytical mindset. Implementing Active Directory Service. Hardware installation and maintenance. Manipulate and retrieve data using SQL and excel

- Designed and developed more than a tool using Macro and VBA for different units. Strongly committed to the field of research, study and development

with the aim of improving. Work with 3d max

- Designed a complete design for our new department in the new HQ) as per requested from my superior in order to make arrangement plan to occupy the space and was reviewed and appreciated Superiors.

Senior Associate CSO (Central Sales Operation-Policy and membership) National Health Insurance Company (DAMAN), Abu Dhabi, UAE Dec, 2012 till Now

Helped the management to take some proper decisions through a regularly preparation of operational and annual consolidating reports.

Execute enrolment, renewal and endorsements tasks. Support in analyzing clarification & reports and getting it done

accurately. Verify members’ eligibility & document completion in order to be

insured. I was handed over the team leader position.

Language

Arabic English German

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COURSE ATTENDED

PC Services in Scientific computer center (Mansoura university) with Grade: Excellent

Program for developing main skills in information Technology with (Awarded from Information and Communication Ministry). Grade: Excellent

Personal Productivity course from 28th -29th, Nov, 2012

Attending a course “Code of Conduct” via Thomson Reuters

Customer serviceNational Health Insurance Company (DAMAN), Abu Dhabi, UAE Worked as call center agent (June, 2010 - Dec, 2010) Responsibly managed outgoing and incoming calls. Handling the inquiries and the complaints via the hotline. Work on DST & TTS (In-house application) for check, verify policies and

insured members and coordinating with departments through selecting appropriate person for escalation & follow up.

COMPUTER SKILLS

Self-Study1) 3D max and Adobe Photoshop2) Visual basic dot net knowledge3) SAS BASICS & MS Office4) MSCE2012 5) Microsoft SQL (server)6) Java (ongoing) 7) CISCO. (beginner Level)

IT Desktop Support and manager assistantNISR El-JIZIRA (Recruitment Company abroad), Mansura, Egypt May 2009 to April 2010 Provide helpdesk support & resolve complex technical IT issues Share files, printers, deployment of windows, MS-office & others. Creating users with requested privileges, backup, and applying. Provide a highly organized office support (spreadsheets, reports & office

administration. Responsible for staff performance appraisal as well as staff coaching. Authorized Representative to finalized documents and visas through

embassies. Working on client’s complaints to find solutions and providing them the

consultancy and information.

IT Desktop Support FAKIH (Recruitment Company abroad), Mansura, Egypt Jan, 2007 to Dec. 2008 Provide helpdesk support & resolve complex technical IT issues. Share files, printers, deployment of windows, MS-office and others

required software. Creating users with requested privileges, backup, and applying. Provide a highly organized office support (spreadsheets, reports & office

administration Responsible for staff performance appraisal as well as staff coaching. Authorized Representative to finalized documents and visas from

embassies.Tenant (Technician and Administrator)Internet Café and computer Company (own business) May 2006 to Jan 2009 Created Business Plan, assured reports monthly. People Management: Hired and coached a team of 5 Persons, prepared

appraisals. Continuously observed markets and trends in order to adapt business

strategies. Tenant and administrator to run the business and deploy of windows, MS

Office and others. Setting the policy, backup, and applying security.

Projects and Achievementsa) Participated in the project of Renewal

to our big clients like SEHA, ADNOC and Police during (2011-2016).

b) Design and develop some tools for my unit and more than unit with Macro and VB which helped my department and other departments to overcome manual, repeated and time wasting

Technician ELMOTAHEDA for computer sales Consulting customers on purchasing of (computer specifications according to their needs