Mohamed Magdy Zaky Abd Rabou Currently residence: Dubai, UAECell phone no. : +971-567-440-419 E-mail : mohamed_magdy_99@yahoo.com

════════════════════════════════════Career Objective

Seeking an opportunity in role of Export sales or Logistics in a reputable career where my background and experiences can be well utilized.

Education

The American University in Cairo (AUC) February 2010 – Est. March 2011Professional Diploma:Sales and Marketing Management Online Certificate (ISMM)Bachelor of Commerce division Management Information System September 2004- June 2009Field of Specialization: Management Information SystemGrade: (C) Good

Employment Experience 1. SWISS ARABIAN PERFUMES GROUP

Head OfficeFrom July07, 2013 until now.Position: Export & Logistics Assistant Manger

JOB RESPONSIBILITIES: Assisted Export Manager in all export and abroad sales obligations. Provided relief support for Export Manager in administrative duties. Prepare monthly, quarterly and annual reports. Tracking and revising orders and shipping information daily. Provides freight rates to customers. Supported Sales Department in ongoing sales and export affairs. Checked shipping invoices for accuracy. Prepared and assembled all documents as necessary for exports. Tracked cargo from the factory door to final destinations. Created and maintained Excel spreadsheets for inventory and cost analyses. Assisted international customers in large export sales of manufactured goods. Assisted customers in tracking shipments Answered phones and directed mail and faxes appropriately Coordinated with suppliers and warehouses prices and lead-time of goods. Completes end of month billing to customers by manages current client base. Verifying receipt of inventory, reconciling transaction reports and manages current client base. Handled customer's inquiries and resolved issues. Assisted in correcting billings and issues debit and credit memos for customers. Audited documents for export compliance information. Monitored, managed and coordinated with clients’ shipments until completion.

2. LALS GROUP HOMES R US (furniture) co.Mirdiff – Dubai – UAE From October21, 2010 to May 2013.Position: Sales & Customer Service Supervisor

JOB RESPONSIBILITIES: Handle customers' complaints and enquiries. Answer calls being received through Call Center. Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications. Process orders, forms, applications and requests. Direct requests and unresolved issues to the designated resource. Manage customers accounts. Keep records of customer interactions and transactions. Record details of inquiries, comments and complaints. Record details of actions taken. Communicate and coordinate with internal departments. Follow up on customer interactions.

3. Archirodon Construction (Overseas) CO. Archirodon Paving Block Factory, Suez - Egypt

Business Development Trainer (Internship – Every Summer from 2005 through 2009 – 20 months net) I joined an internship with Archirodon during vacation time of my college (summer time) to start developing my skills; I received training covering the following aspects:

- Outdoors Sales.- Indoors Sales.- Marketing Fundamentals.- After Sales Customer Service

My tasks were like the following:- Outdoors sales:

Learning from Archirodon senior sales representatives about the outdoors sales process. Attend visits to potential, new and existing customers to learn about business. Attend fairs that are considered common and beneficial to our industry to gain new customers. Share with presenting our products to new customers. Write daily reports about what I learned new during each visit.

- Indoors sales: Do calls to make sales with current customers to repeat sales. Learned how to negotiate on price and costs with making comparisons. Recording sales and order information then send copies to the sales office. Join in preparing offers and proposals to customers.

- Marketing fundamentals: Gaining a clear understanding of customers' business and requirements Share in gathering market size and customer information by participating on executing the surveys. Attend seminars related to marketing and sales.

- After sales Customer service: Maintaining and developing relationships with existing customers in person, via telephone calls

emails and sometimes visits.

Record customer's comments and complaints on the quality of our products and submit it to the sales office.

Training Courses AttendedGraduation Resource Program (GRP) November 2009-February 2010Sponsored by the Future Generation Foundation (FGF)

Developed Language and Computer skills from West wood Enhanced Presentation & project development skills from Dale Carnegie Acquired basic business skills including : Marketing , Sales , Banking from Dale Carnegie Accounting, business correspondence and report writing from Berlitz

Highlighted SkillsComputer skills:

Excellent knowledge of all versions of MS Windows operating systems. Excellent knowledge of all MS Office Programs. (Word · PowerPoint · Excel · Access · outlook) Excellent knowledge in searching and extracting information from the Internet. Excellent knowledge of ERP system Microsoft dynamics. Very good in adapting with any kind of application software. Very good Knowledge of Information technology.

Language skills: Native language Arabic Very good command of both written and spoken English

Personal Factors and other skills: High Creativity. Always eager for the best and looking for upgrading. Excellent working performance; very active. Self-directed fast learner. Understand & able to negotiate. Excellent Presentation Skills. Ideas generator. Possesses strong responsibility & accountability towards personal goals and organization goals. Good leading skills, very good team player and adore socialization. Ability to identify problems and propose appropriate solutions. Ability to handle multiple tasks in a fast past environment. High level of attention to detail Reliability, punctuality and consistency. Problem analysis and problem-solving. Interpersonal skills.

Personal InformationDate of Birth : 26th of February, 1987Nationality : EgyptianReligion : MuslimSex : MALEMarital Status : MarriedVisa type : EmploymentVisa expiration date 01-09-2015 Valid UAE driving license

I certify to my best knowledge and belief that the above mentioned information are correct. I understand that any willful misstatement described here may lead to the dismissal of my application.