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Lauren Atkinson 2 Lulworth Avenue, Hull, Humberside, HU4 7HD

Tel: +44(0) 7508 052209 Email: Lauren.Atkinson92@gmail.com

Skills and Achievements Business and Management graduate Experience in sales and digital marketing Multilingual (English, French and German) Proficient user of MS Office CRB certified Full UK driving licence

Work Experience Marks & Spencer

Customer Assistant (November 2014 – present) Marks & Spencer is a multinational retailer that specialises in home, clothing and food sales. As part of the customer-facing team, I liaise directly with customers to provide positive and personalised shopping experiences that are tailored to their specific needs and requirements. I take payment for goods and services and report complaints and resolve technical-related customer queries in various departments including Beauty, Food & Wine, General Merchandise, Home, Menswear, Womenswear, and Kidswear. Because my role spans numerous departments, I coordinate my duties across multiple different floor sections and maintain strong relationships with colleagues and customers alike. Hull & East Yorkshire Mind

Volunteer Administrative Assistant (August 2014 – November 2014) Hull & East Yorkshire Mind is an independent charity that cares for people with mental health issues. As an integral member of the administration team, I operated the charity’s switchboard to direct incoming calls to their appropriate destinations. I also monitored internal emails and disseminated information from senior management. I handled confidential information in accordance with the Data Protection Act (1998) and subsequently developed an MS Excel workbook for the rapid and convenient analysis of client-related data. I also helped to formulate a social media-based marketing strategy for the charity which is now more active on Facebook and Twitter. Hallmark Hotel

Housekeeper (July 2013 – January 2015) I maintained the upkeep of the hotel in accordance with strict health and safety guidelines. Effective time-management was essential to handle extensive workloads and implement consistently high standards of cleanliness. Force-7

Volunteer Marketing and Public Relations Assistant (September 2014) The Freedom Festival is an annual music and performing arts event that takes place in Hull. The 2014 festival attracted 115000 people (35000 more than the previous year). Effective marketing and public relations have been key to the festival’s continued success. As part of the Force-7 marketing and communications team, I harnessed various social media platforms including Facebook and Twitter to communicate important information with the festival’s target audience to increase awareness and improve attendance.

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Strawberry

Events Manager (January 2013 – June 2013) Strawberry is a creative marketing agency based in Hull. During my undergraduate studies, I managed the relaunch of local pop/rock band Moscow for Pleasure and organised successful concerts that raised several thousand pounds for charity. As events manager, I liaised with the band to determine their specific event requirements and coordinated marketing and public relations to successfully promote the relaunch. Lyndhurst School

Volunteer Prepschool Assistant (January 2011 – May 2011) Lyndhurst School is an independent school in Pocklington. As prepschool assistant, I cooperated with teachers to plan, prepare and deliver fun and creative afterschool activities for children aged 4-7. I also prepared healthy drinks and snacks for the children and ensured their enjoyment in a safe environment. Sue Ryder

Volunteer Shop Assistant (September 2010 – June 2011) Sue Ryder retail stores generate charitable funds to care for people with serious illnesses. In this customer-focused role, I took payment for goods and replenished stock. It was important to deliver quality customer care and service in line with company policy.

Education The Open University 2011 – 2014

BA (Hons) Business and Management 2:1 Level 6 Project Management/Effective Management Decision Making/Strategic Management/Leadership for Change/Dissertation (Marketing and Social Media) Level 5 Business Ethics/Personal Professional Development 3/Managing Across Cultures/Operations Management/Employability Skills/Business Planning/Business Research/Business Law Level 4 Finance for Managers/Marketing Principles/The Marketing Experience/Managing People and Organisations/Informing Marketing/Managing Customer Service Key Skills Efficient planning and time-management skills were required to balance the demands of part-time employment with ongoing academic commitments. Regular group projects developed my ability to work in a team and build effective working relationships. Critical thinking and communication skills were developed through written and practical assignments and oral presentations. Pocklington School 2007 – 2011

GCE A Levels Business Studies (B) French (C) German (B) Information and Communication Technology (C) GCSEs Art (B) Biology (A) Geography (A) German (A) English Language (B) English Literature (B) French (A) Information and Communication Technology (A) Mathematics (A) Physics (A) References available on request