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Profile

An extremely confident and creative person with wide experience demonstrating his ability to work inand manage projects. Has proven his ability to contribute effectively to the work of an organisationworking in different capacities throughout the performing arts, particularly at the Edinburgh FestivalFringe. An effective leader, Andrew has taken on senior management roles within performing arts

venues, motivating teams to deliver excellent customer service and consistent sales both front of houseand at the box office. Andrew has demonstrated his ability to flexibly manage and train withinorganisations, from small family businesses to large multinationals, both implementing larger scaletraining programmes and effectively coaching individuals. Andrew is able to add value to any team,particularly when able to use his deep knowledge of the performing arts to support the role.

Key Skills

Venue and box office management skillsSenior management team experience within one of Edinburgh Fringes biggest venue chains. Led abox office of 30 front line and counter management staff to deliver a strong year on year growth insales. Held duty management responsibilities in a number of performing arts venues, from 100 seatstudios to 2000 capacity venue complexes.

People management skillsResponsible for the recruitment, training and daily deployment of the front of house and box officeteam for C Venues at the Festival Fringe 2009. Coaching and training experience in direct sales andcustomer service scenarios to deliver consistent results.

High value sales and front line customer service skillsDeveloped working in roles for customer focused businesses such as the Royal Bank of Scotland andRoyal Lyceum Theatre. Acting as the first point of call for a range of customers and potential clients.Experience working in target driven, incentivised environments, pursuing all avenues to reachobjectives.

A strong leader and team playerWho leads with energy, enthusiasm and leadership skills developed as a Non-Commissioned Officer

and whilst gaining The Queens Award within the Boy

s Brigade and senior management positions

within fast paced festival environments. Always seeking to get the best from team members.

Professional attitude and approachApplied to all situations, particularly when working with tight time scales and budgets. Demonstratedthrough high level production roles on independent projects and through work in business.

Extremely high level of computer literacyExperience working with both Windows and Macintosh platforms. Particularly skilled in digital mediaproduction having worked with Drupal, Wordpress, HTML, Java and Photoshop. A strong knowledgeof box office systems including management, sales and reporting functions of WTS and Red 61s VIA.

Education

Liverpool Institute for Performing Arts, Mount Street, Liverpool, MerseysideJune 2010 - BA (Hons) Music, Theatre and Entertainment Management

London College of Music, Thames Valley University, Bond Street, LondonDecember 2005 - Associate of the London College of Music (ALCM) Musical Theatre

Previous Employment

September 2009 to December 2009 - Production Assistant - Perfect Pitch Musicals Leading online and physical marketing campaigns including writing press releases, email marketing

and mail outs. Co-ordinating print marketing distribution around central London. Developing relationships with agents, independent producers, regional theatres and interested parties

to further productions. Supporting this by taking responsibility for database building and management.

Supporting the logistics requirements of 5 concurrent productions including castings, rehearsal roomhires and stage management considerations. Liaising with multiple directors and musical directors.

Acting as a central point for information transfer within the productions, ensuring accurate budgetrecords were maintained. Managed information for projects such as show brochure production.

Andrew Girvanmail@andrewgirvan.com | 07793 717 952 | www.andrewgirvan.com

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June 2009 to September 2009 - Box Office Manager - C Venues Ltd Leading 30 direct reports to ticket sales of 700,000 in an 8 week period, growing box office revenue

year on year. Responsible for the ticket sales of 160 shows and events over a four week run. Designing and implementing a training programme for front line box office staff, Counter Managers

and Duty Box Office Managers, ensuring consistently high level of customer service and sales. Playing a key roles in the senior management team of the venue and in day to day operations.

Developing and ensuring compliance to box office procedure in areas such as regulatory compliance,banking and cash security, reporting to clients and companies, press and marketing.

April 2008 to Present - Duty Manager and Fire Marshall - Liverpool Institute for Performing Arts Taking on Duty Management responsibilities for LIPAs 500 seat theatre and 100 seat studio. Ensuing compliance to evacuation and health and safety obligations as well as patron satisfaction. Regularly deputise for the Theatre Manager to ensure smooth running of the building during

performances. Working with the front of house team and liaising with production and duty technicians. Responsible for training new members of staff in the theatres operating and fire evacuation

procedures.

July 2008 to August 2008 - Deputy Theatre Manager - C Venues Ltd

Acting as the Duty Manager of Edinburgh Fringes largest venue complex with a 2000+ capacity.

Working closely with a team of managers to ensure smooth running of the building 24 hours day. Oversaw the installation of 11 theatre spaces and 4 bars as well as a busy schedule of rehearsals. Responsible for the staff, building, and theatre patrons throughout the fit up, run and get out. Ensured effective day to day deployment of 60 front of house, fit-up and technical staff. Responsible for overall visiting company and patron satisfaction.

October 2006 to April 2007 - Campaign Executive - Full Circle International Ltd Working for an outsourced lead generation company with multinational clients, mainly in the IT sector. Consistently pursued leads by telephone and email in a highly incentivised environment. Communicating unscripted complex propositions to senior executives using direct sales techniques. Responsible for keeping detailed, confidential records throughout the sales process which were

passed directly back to the client business. Took on coaching responsibilities within the sales team, ensuring new team members correctly

followed sales techniques and processes for best results.

February 2005 to October 2006 - Bank Officer Telephony - Royal Bank of Scotland Plc Working in an inbound telephony centre interfacing with customers and other banks. Providing a high level of consistency when dealing with both internal and external clients. Call times were monitored and target driven with regular feedback from call monitoring. Progressed to take on anti-fraud roles within the department as well as training responsibilities. Required meticulous attention to detail, acting as the first port of call for a huge range of incoming

calls.

Additional Experience

May 2008 to May 2009 - Station Manager - Re:place Radio Managing the development, production and distribution of over 15 weekly podcasts. Responsible for the design and implementation of a website to act as a podcast network. Built relationships with external content producers, negotiating syndication rights. Generated a higher level of listener participation amongst the target audience, revolutionised LIPAs

long standing student radio station. Built a sustainable model for the production and distribution of podcasts for future production teams.

Interests

I am particularly interested in new media and how the performing arts are represented on the internet.

In my free time I have hosted a podcast about the Edinburgh Fringe as well as building and maintainingwebsites in my spare time. Growing up in Scotland I became a keen hillwalker and have climbed anumber of mountains in the Highlands with family and friends.

Andrew Girvanmail@andrewgirvan.com | 07793 717 952 | www.andrewgirvan.com