CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

1

Overview13

13 For our twelfth Civic User Testing session we tested Roll with Me which helps residents find accessible transit routes in Chicago

Target13 Group13

On January 8 we sent out an email to all of our 837 CUTGroup participants We wanted to know if they would be willing to answer a short remote questionnaire 2 or 3 times during a week and then be able to come to an office in the Loop for an in-person discussion on January 20 2015 When segmenting our testers we were interested in

bull Heavy public transportation users bull Some testers who have difficulties with stairs and would really be the target audience of this

website bull A mix of residents from different neighborhoods

Test13 Type13

bull Remote test where testers used Roll with Me and then responded via an online form about their experiences

bull In-person group discussion about the website

Questions13

bull How does Roll with Me work in userrsquos normal day-to-day bull Is it easy to use on different devices bull How important are the alerts for users bull How does Roll with Me compare to other userrsquos methods of finding transit routes What

features are users interested in having bull Do testers think Roll with Me is useful for people without mobile disabilities

13

13

13

13 13

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

2

13

Results13 14 testers participated in this CUTGroup test and gave us their feedback in Part I 11 of these testers answered Part II of these questions

Part13 I13 Responses13 13

What13 type13 of13 device13 did13 you13 use13 to13 find13 directions13 13 (9) ndash Desktop ComputerLaptop

(2) ndash Android phone (2) ndash iPhone (1) ndash Samsung phone (1) ndash Unspecified mobile phone

13 If13 you13 found13 directions13 on13 your13 computer13 what13 browser13 did13 you13 use13 13 Out of the 9 testers who used their computers these are the browsers they use 67 (6) ndash Chrome 22 (2) ndash Firefox 11 (1) ndash Internet Explorer

Do13 you13 normally13 check13 directions13 on13 your13 mobile13 device 71 (10) ndash Yes 29 (4) ndash No

Why13 or13 why13 not13 Out of the 10 testers who check directions of their mobile device 4 testers specifically mentioned that it is convenient 2 testers mentioned that they are not always by a computer or are ldquoon the gordquo 4 testers said ldquoNordquo they do not check directions on their device 1 tester does not have a cellphone and uses their iPad with wifi 1 of these testers also mentioned that she is blind and it is difficult to multi-task while on the go

Tell13 us13 about13 your13 experience13 searching13 for13 directions13 13 7 out of 14 testers (50) thought that Roll with Me was simple or easy to use 3 out of 14 testers (21) had trouble with their addresses coming up in different cities rather than defaulting to ldquoChicago ILrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

3

1 tester Routing myself to use the train or bus (3) found the alerts to be disorienting at the top of the page above the routes 2 other testers also mentioned that the alerts should be moved because they are ldquodistractingrdquo when asked how to improve the site

1 tester Wheelchair CTA rider (4) said ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo

Did13 you13 use13 the13 Find13 me13 feature13 64 (9) ndash No 36 (5) ndash Yes

If13 you13 used13 the13 Find13 me13 feature13 how13 did13 it13 work13 for13 you13 All of the 5 testers who clicked the ldquoFind merdquo feature had trouble with this feature and it would not work 1 tester CTA Adventurer (1) said he came across this error

Unfortunately there was an error while attempting to find your location Please try again momentarily

From13 what13 you13 know13 so13 far13 in13 what13 ways13 would13 you13 improve13 this13 website13 13

5 out of 14 testers (36) wanted to see a map associated with their directions

7 out of 14 testers (50) wanted to be able to input a custom travel time to get directions The 15-minute intervals up to 1 hour were not sufficient for testers

13

Part13 II13 Responses13 13

How13 far13 are13 you13 willing13 to13 walkwheel13 between13 locations13 before13 using13 public13 transit13 13

Testers provided a variety of answers some based on time while others based their answers on mileage or blocks Based on time testers are willing to walkwheel between 10 and 30 minutes Based on blocks testers were willing to walkwheel between 2 and 4 blocks Based on mileage testers were willing to go between 03 and 15 miles

1 tester recommended adding a feature that would allow you to put in how far you are willing to walkwheel when searching for directions

13

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

4

How13 often13 do13 you13 use13 public13 transit13 to13 visit13 unfamiliar13 areas13 in13 and13 around13 Chicago13 6 out of 11 testers mentioned that they rarely visit unfamiliar areas in and around Chicago Here are some responses from testers Writer Rider (12) says ldquoI rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go thererdquo Routing myself to use the train or bus (3) says ldquoI use public transportation to destinations I frequent regularlyrdquo Mr_Broughton (2) says ldquoAs needed But there arenrsquot too many unfamiliar places to merdquo 13

Let13 us13 know13 if13 you13 have13 anything13 to13 add13 about13 your13 experience13 searching13 for13 directions13 13 Here are some responses from testers Map Girl (11) says ldquoIt was fast and easy to use I would have preferred more maps and graphicsrdquo Randy777 CTA and me (14) says I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessiblehellip such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection hellipSince all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble 13

How13 important13 is13 it13 for13 Roll13 with13 Me13 to13 display13 your13 directions13 on13 a13 map13 13 5 Very Important 9 (1) 4 Important 55 (6) 3 Neutral 27 (3) 2 Slightly Important 0 1 Not Important 9 (1) 13

How13 important13 is13 selecting13 a13 custom13 departure13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 36 (4) 3 Neutral 9 (1) 2 Slightly Important 0 1 Not Important 0

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

5

13

How13 important13 is13 selecting13 a13 custom13 arrival13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 27 (3) 3 Neutral 18 (2) 2 Slightly Important 0 1 Not Important 0

How13 useful13 do13 you13 think13 Roll13 with13 Me13 is13 for13 people13 without13 mobile13 disabilities13 Such13 as13 people13 with13 strollers13 carts13 or13 luggage13 13

5 Very Useful 27 (3) 4 Useful 27 (3) 3 Neutral 36 (4) 2 Slightly Useful 9 (1) 1 Not Useful 0

What13 are13 your13 favorite13 features13 from13 other13 transit13 route13 websites13 or13 apps13 13

4 out of 11 testers mentioned they like maps as part of other transit route websites or apps 2 out of these testers specifically mentioned Google Maps when discussing other websitesapps

Routing myself to use the train or bus (3) likes when other apps and websites use standard icons to know what type of transit vehicle it is

Write Rider (12) likes ldquostraightforward sitesrdquo

Are13 there13 any13 other13 ways13 you13 would13 improve13 this13 website13 that13 you13 have13 not13 mentioned13 before13 13 Here are some responses we heard from testers Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo Frequent CTA Rider (6) says ldquoI would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their ownrdquo Randy777 CTA and me (14) says ldquoOnly give alerts that have to do with the route I am takingrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

2

13

Results13 14 testers participated in this CUTGroup test and gave us their feedback in Part I 11 of these testers answered Part II of these questions

Part13 I13 Responses13 13

What13 type13 of13 device13 did13 you13 use13 to13 find13 directions13 13 (9) ndash Desktop ComputerLaptop

(2) ndash Android phone (2) ndash iPhone (1) ndash Samsung phone (1) ndash Unspecified mobile phone

13 If13 you13 found13 directions13 on13 your13 computer13 what13 browser13 did13 you13 use13 13 Out of the 9 testers who used their computers these are the browsers they use 67 (6) ndash Chrome 22 (2) ndash Firefox 11 (1) ndash Internet Explorer

Do13 you13 normally13 check13 directions13 on13 your13 mobile13 device 71 (10) ndash Yes 29 (4) ndash No

Why13 or13 why13 not13 Out of the 10 testers who check directions of their mobile device 4 testers specifically mentioned that it is convenient 2 testers mentioned that they are not always by a computer or are ldquoon the gordquo 4 testers said ldquoNordquo they do not check directions on their device 1 tester does not have a cellphone and uses their iPad with wifi 1 of these testers also mentioned that she is blind and it is difficult to multi-task while on the go

Tell13 us13 about13 your13 experience13 searching13 for13 directions13 13 7 out of 14 testers (50) thought that Roll with Me was simple or easy to use 3 out of 14 testers (21) had trouble with their addresses coming up in different cities rather than defaulting to ldquoChicago ILrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

3

1 tester Routing myself to use the train or bus (3) found the alerts to be disorienting at the top of the page above the routes 2 other testers also mentioned that the alerts should be moved because they are ldquodistractingrdquo when asked how to improve the site

1 tester Wheelchair CTA rider (4) said ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo

Did13 you13 use13 the13 Find13 me13 feature13 64 (9) ndash No 36 (5) ndash Yes

If13 you13 used13 the13 Find13 me13 feature13 how13 did13 it13 work13 for13 you13 All of the 5 testers who clicked the ldquoFind merdquo feature had trouble with this feature and it would not work 1 tester CTA Adventurer (1) said he came across this error

Unfortunately there was an error while attempting to find your location Please try again momentarily

From13 what13 you13 know13 so13 far13 in13 what13 ways13 would13 you13 improve13 this13 website13 13

5 out of 14 testers (36) wanted to see a map associated with their directions

7 out of 14 testers (50) wanted to be able to input a custom travel time to get directions The 15-minute intervals up to 1 hour were not sufficient for testers

13

Part13 II13 Responses13 13

How13 far13 are13 you13 willing13 to13 walkwheel13 between13 locations13 before13 using13 public13 transit13 13

Testers provided a variety of answers some based on time while others based their answers on mileage or blocks Based on time testers are willing to walkwheel between 10 and 30 minutes Based on blocks testers were willing to walkwheel between 2 and 4 blocks Based on mileage testers were willing to go between 03 and 15 miles

1 tester recommended adding a feature that would allow you to put in how far you are willing to walkwheel when searching for directions

13

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

4

How13 often13 do13 you13 use13 public13 transit13 to13 visit13 unfamiliar13 areas13 in13 and13 around13 Chicago13 6 out of 11 testers mentioned that they rarely visit unfamiliar areas in and around Chicago Here are some responses from testers Writer Rider (12) says ldquoI rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go thererdquo Routing myself to use the train or bus (3) says ldquoI use public transportation to destinations I frequent regularlyrdquo Mr_Broughton (2) says ldquoAs needed But there arenrsquot too many unfamiliar places to merdquo 13

Let13 us13 know13 if13 you13 have13 anything13 to13 add13 about13 your13 experience13 searching13 for13 directions13 13 Here are some responses from testers Map Girl (11) says ldquoIt was fast and easy to use I would have preferred more maps and graphicsrdquo Randy777 CTA and me (14) says I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessiblehellip such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection hellipSince all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble 13

How13 important13 is13 it13 for13 Roll13 with13 Me13 to13 display13 your13 directions13 on13 a13 map13 13 5 Very Important 9 (1) 4 Important 55 (6) 3 Neutral 27 (3) 2 Slightly Important 0 1 Not Important 9 (1) 13

How13 important13 is13 selecting13 a13 custom13 departure13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 36 (4) 3 Neutral 9 (1) 2 Slightly Important 0 1 Not Important 0

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

5

13

How13 important13 is13 selecting13 a13 custom13 arrival13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 27 (3) 3 Neutral 18 (2) 2 Slightly Important 0 1 Not Important 0

How13 useful13 do13 you13 think13 Roll13 with13 Me13 is13 for13 people13 without13 mobile13 disabilities13 Such13 as13 people13 with13 strollers13 carts13 or13 luggage13 13

5 Very Useful 27 (3) 4 Useful 27 (3) 3 Neutral 36 (4) 2 Slightly Useful 9 (1) 1 Not Useful 0

What13 are13 your13 favorite13 features13 from13 other13 transit13 route13 websites13 or13 apps13 13

4 out of 11 testers mentioned they like maps as part of other transit route websites or apps 2 out of these testers specifically mentioned Google Maps when discussing other websitesapps

Routing myself to use the train or bus (3) likes when other apps and websites use standard icons to know what type of transit vehicle it is

Write Rider (12) likes ldquostraightforward sitesrdquo

Are13 there13 any13 other13 ways13 you13 would13 improve13 this13 website13 that13 you13 have13 not13 mentioned13 before13 13 Here are some responses we heard from testers Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo Frequent CTA Rider (6) says ldquoI would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their ownrdquo Randy777 CTA and me (14) says ldquoOnly give alerts that have to do with the route I am takingrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

3

1 tester Routing myself to use the train or bus (3) found the alerts to be disorienting at the top of the page above the routes 2 other testers also mentioned that the alerts should be moved because they are ldquodistractingrdquo when asked how to improve the site

1 tester Wheelchair CTA rider (4) said ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo

Did13 you13 use13 the13 Find13 me13 feature13 64 (9) ndash No 36 (5) ndash Yes

If13 you13 used13 the13 Find13 me13 feature13 how13 did13 it13 work13 for13 you13 All of the 5 testers who clicked the ldquoFind merdquo feature had trouble with this feature and it would not work 1 tester CTA Adventurer (1) said he came across this error

Unfortunately there was an error while attempting to find your location Please try again momentarily

From13 what13 you13 know13 so13 far13 in13 what13 ways13 would13 you13 improve13 this13 website13 13

5 out of 14 testers (36) wanted to see a map associated with their directions

7 out of 14 testers (50) wanted to be able to input a custom travel time to get directions The 15-minute intervals up to 1 hour were not sufficient for testers

13

Part13 II13 Responses13 13

How13 far13 are13 you13 willing13 to13 walkwheel13 between13 locations13 before13 using13 public13 transit13 13

Testers provided a variety of answers some based on time while others based their answers on mileage or blocks Based on time testers are willing to walkwheel between 10 and 30 minutes Based on blocks testers were willing to walkwheel between 2 and 4 blocks Based on mileage testers were willing to go between 03 and 15 miles

1 tester recommended adding a feature that would allow you to put in how far you are willing to walkwheel when searching for directions

13

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

4

How13 often13 do13 you13 use13 public13 transit13 to13 visit13 unfamiliar13 areas13 in13 and13 around13 Chicago13 6 out of 11 testers mentioned that they rarely visit unfamiliar areas in and around Chicago Here are some responses from testers Writer Rider (12) says ldquoI rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go thererdquo Routing myself to use the train or bus (3) says ldquoI use public transportation to destinations I frequent regularlyrdquo Mr_Broughton (2) says ldquoAs needed But there arenrsquot too many unfamiliar places to merdquo 13

Let13 us13 know13 if13 you13 have13 anything13 to13 add13 about13 your13 experience13 searching13 for13 directions13 13 Here are some responses from testers Map Girl (11) says ldquoIt was fast and easy to use I would have preferred more maps and graphicsrdquo Randy777 CTA and me (14) says I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessiblehellip such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection hellipSince all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble 13

How13 important13 is13 it13 for13 Roll13 with13 Me13 to13 display13 your13 directions13 on13 a13 map13 13 5 Very Important 9 (1) 4 Important 55 (6) 3 Neutral 27 (3) 2 Slightly Important 0 1 Not Important 9 (1) 13

How13 important13 is13 selecting13 a13 custom13 departure13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 36 (4) 3 Neutral 9 (1) 2 Slightly Important 0 1 Not Important 0

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

5

13

How13 important13 is13 selecting13 a13 custom13 arrival13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 27 (3) 3 Neutral 18 (2) 2 Slightly Important 0 1 Not Important 0

How13 useful13 do13 you13 think13 Roll13 with13 Me13 is13 for13 people13 without13 mobile13 disabilities13 Such13 as13 people13 with13 strollers13 carts13 or13 luggage13 13

5 Very Useful 27 (3) 4 Useful 27 (3) 3 Neutral 36 (4) 2 Slightly Useful 9 (1) 1 Not Useful 0

What13 are13 your13 favorite13 features13 from13 other13 transit13 route13 websites13 or13 apps13 13

4 out of 11 testers mentioned they like maps as part of other transit route websites or apps 2 out of these testers specifically mentioned Google Maps when discussing other websitesapps

Routing myself to use the train or bus (3) likes when other apps and websites use standard icons to know what type of transit vehicle it is

Write Rider (12) likes ldquostraightforward sitesrdquo

Are13 there13 any13 other13 ways13 you13 would13 improve13 this13 website13 that13 you13 have13 not13 mentioned13 before13 13 Here are some responses we heard from testers Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo Frequent CTA Rider (6) says ldquoI would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their ownrdquo Randy777 CTA and me (14) says ldquoOnly give alerts that have to do with the route I am takingrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

4

How13 often13 do13 you13 use13 public13 transit13 to13 visit13 unfamiliar13 areas13 in13 and13 around13 Chicago13 6 out of 11 testers mentioned that they rarely visit unfamiliar areas in and around Chicago Here are some responses from testers Writer Rider (12) says ldquoI rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go thererdquo Routing myself to use the train or bus (3) says ldquoI use public transportation to destinations I frequent regularlyrdquo Mr_Broughton (2) says ldquoAs needed But there arenrsquot too many unfamiliar places to merdquo 13

Let13 us13 know13 if13 you13 have13 anything13 to13 add13 about13 your13 experience13 searching13 for13 directions13 13 Here are some responses from testers Map Girl (11) says ldquoIt was fast and easy to use I would have preferred more maps and graphicsrdquo Randy777 CTA and me (14) says I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessiblehellip such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection hellipSince all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble 13

How13 important13 is13 it13 for13 Roll13 with13 Me13 to13 display13 your13 directions13 on13 a13 map13 13 5 Very Important 9 (1) 4 Important 55 (6) 3 Neutral 27 (3) 2 Slightly Important 0 1 Not Important 9 (1) 13

How13 important13 is13 selecting13 a13 custom13 departure13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 36 (4) 3 Neutral 9 (1) 2 Slightly Important 0 1 Not Important 0

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

5

13

How13 important13 is13 selecting13 a13 custom13 arrival13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 27 (3) 3 Neutral 18 (2) 2 Slightly Important 0 1 Not Important 0

How13 useful13 do13 you13 think13 Roll13 with13 Me13 is13 for13 people13 without13 mobile13 disabilities13 Such13 as13 people13 with13 strollers13 carts13 or13 luggage13 13

5 Very Useful 27 (3) 4 Useful 27 (3) 3 Neutral 36 (4) 2 Slightly Useful 9 (1) 1 Not Useful 0

What13 are13 your13 favorite13 features13 from13 other13 transit13 route13 websites13 or13 apps13 13

4 out of 11 testers mentioned they like maps as part of other transit route websites or apps 2 out of these testers specifically mentioned Google Maps when discussing other websitesapps

Routing myself to use the train or bus (3) likes when other apps and websites use standard icons to know what type of transit vehicle it is

Write Rider (12) likes ldquostraightforward sitesrdquo

Are13 there13 any13 other13 ways13 you13 would13 improve13 this13 website13 that13 you13 have13 not13 mentioned13 before13 13 Here are some responses we heard from testers Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo Frequent CTA Rider (6) says ldquoI would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their ownrdquo Randy777 CTA and me (14) says ldquoOnly give alerts that have to do with the route I am takingrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

5

13

How13 important13 is13 selecting13 a13 custom13 arrival13 time13 when13 finding13 directions13 13 5 Very Important 55 (6) 4 Important 27 (3) 3 Neutral 18 (2) 2 Slightly Important 0 1 Not Important 0

How13 useful13 do13 you13 think13 Roll13 with13 Me13 is13 for13 people13 without13 mobile13 disabilities13 Such13 as13 people13 with13 strollers13 carts13 or13 luggage13 13

5 Very Useful 27 (3) 4 Useful 27 (3) 3 Neutral 36 (4) 2 Slightly Useful 9 (1) 1 Not Useful 0

What13 are13 your13 favorite13 features13 from13 other13 transit13 route13 websites13 or13 apps13 13

4 out of 11 testers mentioned they like maps as part of other transit route websites or apps 2 out of these testers specifically mentioned Google Maps when discussing other websitesapps

Routing myself to use the train or bus (3) likes when other apps and websites use standard icons to know what type of transit vehicle it is

Write Rider (12) likes ldquostraightforward sitesrdquo

Are13 there13 any13 other13 ways13 you13 would13 improve13 this13 website13 that13 you13 have13 not13 mentioned13 before13 13 Here are some responses we heard from testers Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo Frequent CTA Rider (6) says ldquoI would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their ownrdquo Randy777 CTA and me (14) says ldquoOnly give alerts that have to do with the route I am takingrdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

6

Conclusions13

How13 does13 Roll13 with13 Me13 work13 in13 userrsquos13 normal13 day-shy‐to-shy‐day13 Is13 it13 easy13 to13 use13 on13 different13 devices13 We learned that 71 of testers normally check directions on their mobile device When talking about how it was to find directions 50 of testers mentioned that it was simple easy or straight-forward Only 5 testers tried the ldquoFind Merdquo feature 64 of testers did not try to use it and did not see it during their use of the website Currently the ldquoFind Merdquo feature is not working but once it is fixed testers thought it should be larger and more prominent 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to ldquoChicago ILrdquo Also testers were frustrated that when searching for directions they could not go back and edit the directions but instead had to retype all of the information again

How13 important13 are13 the13 alerts13 for13 users13 The majority of testers found the alerts to be very useful information but a few testers thought that they were distracting from the route information 3 testers thought it would improve the website if the alerts were moved from the top center location Wheelchair CTA rider (4) says ldquoI EXTREMELY like that the accessible info is available for the whole CTA system on the same pagerdquo During the in-person discussion Writer Rider (12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance

How13 does13 Roll13 with13 Me13 compare13 to13 other13 userrsquos13 methods13 of13 finding13 transit13 routes13 What13 features13 are13 users13 interested13 in13 having13 During the first part of the questions 5 testers (36) wanted to see a map associated with their directions 7 testers (50) wanted to be able to input a custom travel times to get directions The 15-minute intervals were not sufficient for testers Roll13 with13 Me13 for13 Other13 Uses13 We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities Blue Line + Buses Only (10) says ldquoI think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who canrsquot go far distances on foot etc)rdquo

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

CUTGroup 12 ndash Roll with Me Remote Test on January 14 ndash 20 2015

7

Currently Roll with Me does not specifically target these groups of people but some testers did see the use of Roll with Me for people without disabilities

Next13 Steps13 13

Directions13 need13 to13 be13 easier13 to13 find13 We heard a few suggestions from testers to make finding directions easier

bull Find me Feature needs to be fixed and more prominent on the website bull Testers tried using cross streets to find transit routes which either producedincorrect results

or did not show any results One suggestion might be to provide examples of how the address should be written on the homepage

bull A lot of testers faced the same issue that when they started to type in their address addresses started to show for other cities before Chicago Since this app is limited to accessible transit routes in Chicago testers wanted it to default to Chicago without having to type in city and state info In addition there was a bug when testers did not type in the full address

Adding13 additional13 features13

bull 90 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have custom arrival and departure times when finding transit times

bull 63 of testers thought it was ldquoimportantrdquo or ldquovery importantrdquo to have a map to display directions

bull Adding an option to limit directions to a certain walkingwheeling distance We learned that most testers use other websites such as the CTA Bus Tracker or Google Maps and are looking for similar features in Roll with Me Blue Line + Buses Only (10) says ldquoIt would be ideal if this website worked in google maps ndash as a 4th choice for how to get around ndash eg car bike foot train and accessibility routerdquo

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 1

Tester Profile (given by tester) CTA Adventurer

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Various CTA apps for Android What type of device did you use to find directions Android 5x phone (Chrome) Windows 81 PC (Firefox)

If you found directions on your computer what browser did you use

Firefox

If other

IE11 Chrome 38Canary Firefox

Do you normally check

directions on your mobile device

Yes

Why or why not

It is easy to check on the go

Tell us about your experience searching for directions

It was really simple to use I liked how the use is tailored for those in a wheelchair (even down to the wording) I find that tactful I was able to find all of the directions that I need Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Unfortunately there was an error while attempting to find your location Please try again momentarily on each browser I tried I

attempted to debug this by I didnt feel like un-minifying the source code (or attemtping to)

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

From what you know so far in what ways would you improve this website Minor bug with CSS in IE11 on the input elements vs FirefoxChrome (comparison httpimgurcomKFvWXR1) Find me feature does not work Use responsive design to lay out alerts about service problems on the side on larger displays also these should stand out more than they do and have a different design applied to them How far are you willing to walkwheel between locations before using public transit 15min~ (depending on weather longer) How often do you use public transit to visit unfamiliar areas in and around Chicago Once or twice a month at minimum Let us know if you have anything to add about your experience searching for directions Fix the JS bugs Make it responsive so directionsthe input arent stacked in one column

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps Ease of uselingo Are there any other ways you would improve this website that you have not mentioned before

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 2

Tester Profile (given by tester) Mr_Broughton

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes TEXTING 41411 What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

When keeping appointment I need to know the time my buses will arrive

Tell us about your experience searching for directions

Very easy but with the alternate route it gives dumb directions But they are correct Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

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Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

There is nothing that I see needs to be improved Everything is straight to the point How far are you willing to walkwheel between locations before using public transit 3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago As needed But there arent to many unfamiliar places to me Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps The alternate routes with times Are there any other ways you would improve this website that you have not mentioned before

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 3

Tester Profile (given by tester) routing myself to use the train or bus

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes transitchicagoorg phone if site not clear What type of device did you use to find directions desktop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

I have no celphone I have ipad w wifi only

Tell us about your experience searching for directions

1 It was easy to enter the start and end point On one start and end nothing came up 2 ( N St clair chicago to W Washington Blvd Chicago) 3 Clicking route and having only the same route come up was distracting 4 Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read 5 Seeing warnings in page center lines as opposed to a block was visually disorienting 6 There were no standard icons used for bus or train OR bushandicap or trainhandicap icons 7 There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

No From what you know so far in what ways would you improve this website 1 change transit warnings to red hyperlink that opens and shows relevant warning FIRST (on the route of the tofrom destination w asterick 2 Change transit warning to block style not center line style 3 change routes to the true meaning of route Example greenline train is a route bus is a route 4 do not comingle route with just different times of departures 5 use words departs and arrives 6 use some standard icons for bus train wheelchair 7 Increase times past 1 hour When planning route of tofromsometimes people may be gone 4 hours 8 hours (meaning longer than 1 hour) 8 I did not see the FIND ME Does this mean it is a gps finder that can help direct person If so there needs to be a bolder statement about that feature on the page 9 perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10 perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity 11 use some kind of color or graphic design that is appealing How far are you willing to walkwheel between locations before using public transit 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago I use public transportation to destinations I frequent regularly Let us know if you have anything to add about your experience searching for directions 1 Route listed by is not enough Route should also say Route via bus or Route via train 2 Times were not enough 15 30 1 hr for return trips is not enough time 3 There were no icons that are typically standard for bus train walk 4 Link was too dark for busses and hard to read 5 I could not get the find me link to open on a win7 pc 6 There was no mention of bike wheelchair stroller access on these trains or busses 7 It was easy to enter address But why show all the same addresses throughout the country 8 One search did not show the reverse trip 9 Mention elevator train stops

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

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Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 1 Their pages were laid out better as far as graphic design goes 2 Their map gave the ability to zoom in and zoom out 3 One could see standard icons and know what the transit vehicle was 4 departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before It needs to add some kind of features that will make it attractive to users One can figure out from the regular CTA site most of these trainsbusses have wheelchair access but not elevator access which is important on some stops Example no elevator or has elevator Steep steps make it impossible for a wheelchair person to enter some train stations Perhaps it should say WARNING not wheel chair accessable for train stops without elevators

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 4

Tester Profile (given by tester) Wheelchair CTA rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA website RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions dell laptop

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

No

Why or why not

before i go somewhere i know how to get there

Tell us about your experience searching for directions

I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

I tried to use it a few times - it did not work

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

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Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

From what you know so far in what ways would you improve this website after you decide on the route you would take the ability to map it How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 5

Tester Profile (given by tester) On the go

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Cell phone What type of device did you use to find directions iPhone

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Convenience

Tell us about your experience searching for directions

Horrid It gave completely wrong directions getting directions to Narraganset and Diversey in Chicago should not require a train to Boston Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison Many miles out of the way Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No It did not work

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

From what you know so far in what ways would you improve this website When I go places I need to be there at a certain time This did not give me the option of finding a route that would get me to my destination at a specific time The find me option never worked The directions were completely wrong as well Nothing worked I would not use this How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 6

Tester Profile (given by tester) Frequent CTA Rider

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Goroo What type of device did you use to find directions Samsung Galaxy S5 Sport

If you found directions on your computer what browser did you use

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

easy access

Tell us about your experience searching for directions

Not hard at all a bit I felt was incomplete also I dont use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary Also give alternate routes of Transportation ie more than one train or bus and the arrival times for each route I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort How far are you willing to walkwheel between locations before using public transit 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Not to often however I use public transportation for basically everywhere I go even in some unfamiliar areas Let us know if you have anything to add about your experience searching for directions It only gave one set of directions and no alternate routes I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps I felt that is gave somewhat of a different feel to the prescribed routes but that was about it

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Are there any other ways you would improve this website that you have not mentioned before I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen but can walk on their own

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 7

Tester Profile (given by tester) CTA Early and Often

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes accessing their websites on my phone What type of device did you use to find directions computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I know the routes all over the city very well so I only need to check for routes when Im out and about and suddenly find that I need to

get somewhere I havent been before Tell us about your experience searching for directions

It was easy to find directions Having said that I encountered a problem Ive experienced with other mappingroute-making applications namely my home address likes to pop up but always in three different cities - Chicago which is correct Burbank which is across the street or Hometown which is across the other street My home address can and only does exist in one place in Illinois and thats Chicago So why is the geocoding so messed up Did you use the Find me feature

If you used the Find me feature how did it work for you

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

No From what you know so far in what ways would you improve this website Aside from the home address issue I noted above - which isnt a problem for me but might be if it leads someone to the wrong place - I thought it worked well I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the 4 bus usually I take the 3 bus at King Drive as Im not doubling-back on the bus - not that this really matters since both buses bring me right into work But taking the 4 instead of the 3 requires crossing 87th Street to get to the bus stop which is problematic for me on foot due to crazy traffic and would be really difficult in a wheelchair I think How far are you willing to walkwheel between locations before using public transit four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago Before I recently got a car I used public transit to go everywhere including unfamiliar areas I use CTA PACE and Metra Now that I have a car I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and Im in Chicago Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line And then one goes from there Let us know if you have anything to add about your experience searching for directions I was able to find the directions and they were accurate I rode the routes and know them well so I can verify that they were accessible per se except that they could be made more accessible if thought went into matters such as Id mentioned in my previous survey such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection Im able-bodied and nonetheless often struggle to cross the streets in question safely andor miss my connection in the process and then have to wait 30 minutes for the next connection Since all buses and trains are wheelchair accessible the real question of accessibility to be addressed is what is the best routeplace to get on or off the bus and make those connections without trouble

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps Best feature of all is letting me know when the next few trainsbuses are expected to arrive Are there any other ways you would improve this website that you have not mentioned before

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 8

Tester Profile (given by tester) CTA Rider for 7 years

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes Google map or CTA website or transit app What type of device did you use to find directions iPhone or computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

when I need the direction right away I check Google map by mobile device

Tell us about your experience searching for directions

About this transit website if that is on my phone I think its a not bad tool The information is quite enough for me to understand and find the way But the design is a bit of plain I would like to see the Map as well to get the geographic understanding about my destination Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

No

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

From what you know so far in what ways would you improve this website - Find me has to be working - Add Map - Move Alert under the transit information (I think the Alert drag too much attention from the information that I need I would like to find direction and how to get there first then read Alert afterward) How far are you willing to walkwheel between locations before using public transit 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago not very often Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps In Google Map App I like the interface design app running speed and its Map Are there any other ways you would improve this website that you have not mentioned before I will suggest that except this website create a mobile application for smartphone users will be a very good idea People now still need a good mobile CTA transit application There is no a good one in the market yet especially for iPhone users like me

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 9

Tester Profile (given by tester) Directional Focuser

How often do you use public transportation Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes phone What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

Im not always by a computer

Tell us about your experience searching for directions

The directions werent complete and the locations werent clear Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

make the user interface pretier Actually show a geo map and also make the times more than just 15 minute intervals How far are you willing to walkwheel between locations before using public transit How often do you use public transit to visit unfamiliar areas in and around Chicago Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map How important is selecting a custom departure time when finding directions How important is selecting a custom arrival time when finding directions How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage What are your favorite features from other transit route websites or apps Are there any other ways you would improve this website that you have not mentioned before

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 10

Tester Profile (given by tester) Blue Line + Buses Only

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes cta bus tracker website What type of device did you use to find directions mobile phone

If you found directions on your computer what browser did you use

Safari

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I can keep track of where I am and where Im going while in transit

Tell us about your experience searching for directions

Pretty straight-forward and simple to use I wish that I could have tested more than 1 hr out Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

As mentioned above I would have liked to look at times further out in addition I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl uncomfortable taking stairs who cant go far distances on foot etc) How far are you willing to walkwheel between locations before using public transit 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 3 - Neutral How important is selecting a custom arrival time when finding directions 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 5 - Very Useful What are your favorite features from other transit route websites or apps I like being able to track my movements through google maps wgps to get actual time estimates for how long it will take me to get somewhere if one route is particularly slow I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before It would be ideal if this website worked in google maps - as a 4th choice for how to get around - eg car bike foot train and accessibility route

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 11

Tester Profile (given by tester) Map Girl

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes Google Map What type of device did you use to find directions Computer

If you found directions on your computer what browser did you use

Chrome

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

I am on the go

Tell us about your experience searching for directions

I thought the interface was easy to use I liked that it not only told me which bus to take it told me what time the bus would arrive I dont use elevators as much but I could see how that would be good for people like my grandmother who need them and we would not be able to leave the station without one Did you use the Find me feature

Yes

If you used the Find me feature how did it work for you

Did not work

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

From what you know so far in what ways would you improve this website Find me was really small I think you should be able to input the exact travel time instead of just one hour I wish a map had popped up the minute I had the results Also divvy bikes could be integrated How far are you willing to walkwheel between locations before using public transit Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago All the time I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions It was fast and easy to use I would have preferred more maps and graphics

How important is it for Roll with Me to display your directions on a map 5 - Very Important How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 2 - Slightly Useful What are your favorite features from other transit route websites or apps Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 12

Tester Profile (given by tester) Writer Rider

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs No What is your primary way to check public transportation routes on line with talking computer What type of device did you use to find directions Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver

If you found directions on your computer what browser did you use

Internet Explorer

If other

Do you normally check

directions on your mobile device

No

Why or why not

I dont check on my mobile device bc Its Difficult to type in addresses on my iPhone using VoiceOver I use a Seeing Eye dog and Im so busy giving her directions and feeling her pace that I dont want

to make it even more challenging by multi-tasking Tell us about your experience searching for directions

I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites Finally found it and tried to find directions from Ogilvie Transportation Center to home then was told I needed to add a name of a city in Illinois to the address but when I went back poof Ogilvie Transportation Center wasnt in the edit box any more rats had to start all over again Thats when it occurred to me that if it needed to have the city in the edit box along with the place you were going probably better to give the street address when looking for directions Guess at the street address being W Madison and hwen I started typing Chicago IL in it autorcorrcted and put in OHare International Airportt Figured what the heck lets see what it says about the trip from Ohare

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

to my home Success Gave me all sorts of travel options Im not a savvy talking iPhone user yet so wasnt sure what to do when my speech synthesizer asked me to toggel choice I hit the toggle anyway and got other bus routes and el train choices that would have taken longer was fairly easy to figure out what it was saying Oh but before that I got a rundown on all the stations that had elevators that didnt work due to construction issues I dont use a wheelchair but Im blind so its always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop Did you use the Find me feature

No

If you used the Find me feature how did it work for you

I played with it when I was being driven somewhere in a car so when it asked if the phone could know where I was right then I thought hey not a good idea use this sometime when you are sitting still

From what you know so far in what ways would you improve this website Dont require the city name since so many users will be in I tried the app at least a half dozen times Later on I was able to find a route fro my home at S Dearborn to a restaurant at N Clark would have been handy if the app could say soemthing like Once you get off bus destination is on west side of street That way Id know I need to cross the street to get therem home to Chicago when using it have the default be Chicago How far are you willing to walkwheel between locations before using public transit 15 miles How often do you use public transit to visit unfamiliar areas in and around Chicago I rarely to go to unfamiliar routes I tend to use a cab the first time then try public transit the next times I go there I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the 22 bus from Dearborn and Harrison to Clark and Fullerton I use the 22 for other things too and often use the red line or blue line when accompanied by a sighted adult never on my own with my Seeing Eye dog Im afraid of falling in the el tracks Let us know if you have anything to add about your experience searching for directions My first try on my home computer was more successful than on my iPhone maybe bc I knew to be sure to put the STATE AND CITY along with the address I did finally try find me and got a message saying unfortunately we are having trouble finding your location -try again momentarily I tried again and no luck I waited ten minutes or so and tried again got the same message I tried the next day and the same message came up we are having trouble finding your location So then I went back to doing it the old-fashioned way I used my keyboard to type in my home address S Dearborn Chicago I was careful to spell Illinois as IL and got through The place I wanted to go to started with an e When I started writing my destination though Roll with Me completed it as Eatily What the heck I thought Thats not where I was trying for but why not figure out how to get to Eatily I went to the find route button got the alert about which stations had a unusable elevators read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the S in S Dearborn to an n for

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

N Dearborn That route was no help to me so I went back and tried again Okay what do I have to do after putting the address in those edit boxes Hit tab to get to the next edit box where I type in my destination Then hit tab to get to the find route button Well I Hit enter to let it know yes I meant Eatily in Chicago and not Eatily in Milanand that didnt work So I went back but ) When I make a mistake and go back everything is gone and I have to start all over again Very frustrating But Ill try again I type in my address S Dearborn Chicago and and noticed it automatically filled in the state and United States for me Nice Not so nice though it gave me all sorts of options everywhere from Seattle to Alabama to N Dear born in Chicago I hit the up and down arrow until I heard what I wanted the thing Id written in the first place ( S Dearborn in Chicago) and hit enter andpoof The edit box for where I was starting from went blank I quit then out of frustration and went to answering this form for you instead If you really do need those of us using the app to write in the city and state along with the address when were looking for routes itd be nice to have you tell us that before we start entering an address Would also be nice if you had a little clue for People using Screen Readers hit the down arrow key to go to the next edit box or whatever The options for now or 15 minutes and so on werent labeled as links or buttons or anything so I wasnt sure how to go about choosing the option I wanted And so I just hit find route and then ngot message saying we must enter a city in Illinois in order to get thee information Itd be nice if you brought us back to the page where we started so that we dont have to start from scratch entering all the information again How come I cant just put say Chicago as the starting point and say Elmhurst as the destination when I want to go there Why do I have to add Illinois When I want to go there Does it matter if we spell it IL or Ill or Illinois How about giving us an example then as in Use the postal code example Evanston IL By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being

How important is it for Roll with Me to display your directions on a map 1 - Not important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps I like straightforward sites without much gobbldigook Are there any other ways you would improve this website that you have not mentioned

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

before See my long message above I think I covered it

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 13

Tester Profile (given by tester) vera

How often do you use public transportation Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) Yes

Do you have difficulties using stairs No What is your primary way to check public transportation routes mobile app What type of device did you use to find directions droid

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

Yes

Why or why not

so that i would be able to get where i want to go

Tell us about your experience searching for directions

it does not allow you to put time other than the preset time Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

allow user to enter time How far are you willing to walkwheel between locations before using public transit 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago everyday Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 3 - Neutral How important is selecting a custom departure time when finding directions 5 - Very Important How important is selecting a custom arrival time when finding directions 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 3 - Neutral What are your favorite features from other transit route websites or apps provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Tester 14

Tester Profile (given by tester) randy777 CTA and me

How often do you use public transportation 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week) No

Do you have difficulties using stairs Yes What is your primary way to check public transportation routes CTA web site What type of device did you use to find directions Laptop

If you found directions on your computer what browser did you use

Firefox

If other

Do you normally check

directions on your mobile device

No

Why or why not

eyes

Tell us about your experience searching for directions

Entered my location and destination pressed route and it went back to screen where I entered it again and pressed return again I got From NORTH LAMON AVENUE CHICAGO IL UNITED STATES To MERCHANDISE MART CHICAGO IL UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts Access to portions of the ClarkDivision (Red Line) platform may sometimes be limited for people with disabilities due to construction The elevator at 35th (Green Line) is temporarily out-of-service The elevator at CentralLake (Green Line) is temporarily out-of-service Hide alerts Unfortunately there arent any accesible transit routes that will get you to your destination From here I would normally take the 80 to the Brown elevator up then to Mercahandise Mart where there are elevators

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Did you use the Find me feature

No

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve this website Not have it make me enter the information twice Find the route I know I can take Allow search for more than one hour How far are you willing to walkwheel between locations before using public transit two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago Sometimes several times a month and other times once every several months Let us know if you have anything to add about your experience searching for directions

How important is it for Roll with Me to display your directions on a map 4 - Important How important is selecting a custom departure time when finding directions 4 - Important How important is selecting a custom arrival time when finding directions 4 - Important How useful do you think Roll with Me is for people without mobile disabilities Such as people with strollers carts or luggage 4 - Useful What are your favorite features from other transit route websites or apps 0

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

Are there any other ways you would improve this website that you have not mentioned before Only give alerts that have to do with the route I am taking

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 12

Make $20 for a test of a transportation app

Hi ltltFirst Namegtgt

Weve got a new opportunity for you to make money in the Civic User Testing Group(CUTGroup) by testing a transportation app that helps residents find fully accessibletransit route options in Chicago

Since this app is best used in your daily life this test has two components

1) Remote component During the timeframe of January 14 - 19 we will send you alink to the website and instructions We want you to use the site as much as you canThen we will send a couple of short questions 2 or 3 times during that week

2) In-person component On January 20 2015 starting at 530 PM we will have anin-person session at an office in the Loop to discuss the website with the developerA light dinner will be served

If you are available to do both of these test components please complete thisform to start the process

We are in the process of gathering responses so we will be in touch to checkavailability and let you know you qualify and have been chosen We are looking forabout 20 testers for this test

For your participation you will receive a $20 VISA gift card Youll also help makebetter software for Chicago Thanks for being a member of the CUTGroup As usualcall or write with questions

Subscribe Share Past Issues Translate

1262015 New CUTGroup Opportunity Test a Transportation App

httpus5campaign-archive1comu=085247dea37361c266002462campid=8ab6bdb6caampe=[UNIQID] 22

Remember if you want to be a part of this test please complete this form

--

Daniel X ONeil(773) 960-6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

1262015 CUTGroup Remote Questions Part 2 Roll with Me

httpus5campaign-archive1comu=085247dea37361c266002462campid=7b26b85a67ampe=[UNIQID] 12

Thank you for participating in this test of a transportation app

Hi ltltFirst Namegtgt

Thank you again for participating in this test of Roll with Me a website that helpsprovide accessible transit routes in Chicago Your responses have already givenus great feedback and helped us find things that were not working in the websiteThis is a huge help in making this website work for more people

Please continue to use httpwwwrollwithmeappcom over the upcoming days tocheck directions

Then click this form and answer the questions about your experiences using thewebsite Please try to finish these questions by the end of the day January 19

This is the second part of this CUTGroup test We hope you can still join us onJanuary 20 at 530 PM we will have an in-person discussion at 225 N Michigan AveSuite 2200 A light dinner will be served

Thanks for being a member of the CUTGroup and for being a part of this test

--

Daniel X ONeil(773) 960-6045doneilcctorg

Subscribe Share Past Issues Translate

1262015 CUTGroup Remote Questions Part 2 Roll with Me

httpus5campaign-archive1comu=085247dea37361c266002462campid=7b26b85a67ampe=[UNIQID] 22

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

1262015 CUTGroup Remote Questions Part I Roll with Me

httpus5campaign-archive2comu=085247dea37361c266002462campid=fa11c55564ampe=[UNIQID] 12

Thank you for participating in this test of a transportation app

Hi ltltFirst Namegtgt

Thank you again for participating in this test of Roll with Me a website that helpsprovide accessible transit routes in Chicago

First visit httpwwwrollwithmeappcom in the next couple of days and use it to finddirections as you would in your normal day-to-day

Then click on this form and answer the questions about your experiences using thewebsite Any and all of your feedback will be a huge help Please try to finish thesequestions by the end of the day January 15

This is the first part of this CUTGroup test On January 16 we will send a couple offollow-up questions via e-mail Then on January 20 at 530 PM we will have an in-person discussion at 225 N Michigan Ave Suite 2200

Thanks for being a member of the CUTGroup and for being a part of this test

--

Daniel X ONeil(773) 960-6045doneilcctorg

Subscribe Share Past Issues Translate

1262015 CUTGroup Remote Questions Part I Roll with Me

httpus5campaign-archive2comu=085247dea37361c266002462campid=fa11c55564ampe=[UNIQID] 22

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

1262015 Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion

httpus5campaign-archive2comu=085247dea37361c266002462campid=e28a4d1cc0ampe=[UNIQID] 12

We are meeting tonight for an in-person component of this test

Hi ltltFirst Namegtgt

This is a quick reminder that we are having an in-person discussion tonight for Rollwith Me a website that helps provide accessible transit routes in Chicago We lookforward to seeing you

If you havent already finished the second set of questions please click thisform and answer the questions about your experiences using the website

Here are details for this eveningTuesday January 20 2015Between 530 - 630 PMThe Chicago Community Trust225 N Michigan Ave Suite 2200 (22nd Floor)Please bring a photo ID for the buildings security

If your availability has changed and you cannot make it tonight please reply tothis e-mail and let us know For your participation you will receive a $20 VISA giftcard

Here are some directions once you get to our buildingThere are multiple accessible entrances to our building but the main entrance is at225 N Michigan Avenue Once you enter the lobby at this entrance there will beescalators in front of you If you walk past the escalators there are also elevatorstowards the back wall and on your right Push L for Lobby to go to the next floor upand then make a left to head toward the building security desk Security will be ableto sign you in and direct you to this meeting

A light dinner will be served (sandwiches pasta salad and sweets)

Subscribe Share Past Issues Translate

1262015 Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion

httpus5campaign-archive2comu=085247dea37361c266002462campid=e28a4d1cc0ampe=[UNIQID] 22

Thanks for being a member of the CUTGroup and for being a part of this test

--

Daniel X ONeil(773) 960-6045doneilcctorg

Facebook Twitter Website

Creative Commons Attribution 30 Unported License 2015 Smart Chicago Collaborative unsubscribe from this list update subscription preferences

1262015 CUTGroup 12 Roll with Me Part 1

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-1 12

CUTGroup 12 Roll with Me Part 1Thanks for participating in our remote CUTGroup test of Roll with Me a website that helps provide accessibletransit routes in Chicago

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

Website reviewNow please tell us about your experience using Roll with Me

First Last

Name

Email

Give yourself a tester profile

What type of device did you use to find directions

Chrome

Firefox

Safari

Internet Explorer

Other

If you found directions on your computer what browser did youuse

If other

Yes

No

Do you normally check directions on your mobile device

Why or why not

Tell us about your experience searching for directions

This is a short phrase that describesyourself andor your relationship tothe software Frequent CTA RiderTransit Route Finder Looking forDirections something like that Havefun

1262015 CUTGroup 12 Roll with Me Part 1

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-1 22

What was the route start destination

What was the route final destination

Yes

No

Did you use the Find me feature

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve thiswebsite

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 13

CUTGroup 12 Roll with Me Part 2Thanks for participating in our remote CUTGroup test of Roll with Me a website that helps provide accessibletransit routes in Chicago

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

Website reviewNow please tell us about your experience using Roll with Me

First Last

Name

Email

If you used a different device from the other part of the test ‑‑what type of device have you been using to find directions

How far are you willing to walkwheel between locations beforeusing public transit

How often do you use public transit to visit unfamiliar areas in andaround Chicago

Let us know if you have anything to add about your experiencesearching for directions

How important is it for Roll with Me to display your directions on a

Tell us how far you are willing to gobefore you search for public transitroutes

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 23

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is it for Roll with Me to display your directions on amap

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom departure time when findingdirections

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom arrival time when findingdirections

5 ‑ Very Useful

4 ‑ Useful

3 ‑ Neutral

2 ‑ Slightly Useful

1 ‑ Not Useful

How useful do you think Roll with Me is for people without mobiledisabilities Such as people with strollers carts or luggage

What are your favorite features from other transit route websites orapps

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 33

Are there any other ways you would improve this website that youhave not mentioned before

• CUTGroup-12-Roll-With-Me-Results
• CUTGroup-12-Roll-with-Me-Responses-All
• New CUTGroup Opportunity_ Test a Transportation App
• CUTGroup Remote Questions Part 2_ Roll with Me
• CUTGroup Remote Questions Part I_ Roll with Me
• Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion
• CUTGroup 12_ Roll with Me Part 1
• CUTGroup 12_ Roll with Me Part 2

1262015 CUTGroup 12 Roll with Me Part 1

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-1 22

What was the route start destination

What was the route final destination

Yes

No

Did you use the Find me feature

If you used the Find me feature how did it work for you

From what you know so far in what ways would you improve thiswebsite

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 13

CUTGroup 12 Roll with Me Part 2Thanks for participating in our remote CUTGroup test of Roll with Me a website that helps provide accessibletransit routes in Chicago

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

Website reviewNow please tell us about your experience using Roll with Me

First Last

Name

Email

If you used a different device from the other part of the test ‑‑what type of device have you been using to find directions

How far are you willing to walkwheel between locations beforeusing public transit

How often do you use public transit to visit unfamiliar areas in andaround Chicago

Let us know if you have anything to add about your experiencesearching for directions

How important is it for Roll with Me to display your directions on a

Tell us how far you are willing to gobefore you search for public transitroutes

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 23

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is it for Roll with Me to display your directions on amap

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom departure time when findingdirections

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom arrival time when findingdirections

5 ‑ Very Useful

4 ‑ Useful

3 ‑ Neutral

2 ‑ Slightly Useful

1 ‑ Not Useful

How useful do you think Roll with Me is for people without mobiledisabilities Such as people with strollers carts or luggage

What are your favorite features from other transit route websites orapps

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 33

Are there any other ways you would improve this website that youhave not mentioned before

• CUTGroup-12-Roll-With-Me-Results
• CUTGroup-12-Roll-with-Me-Responses-All
• New CUTGroup Opportunity_ Test a Transportation App
• CUTGroup Remote Questions Part 2_ Roll with Me
• CUTGroup Remote Questions Part I_ Roll with Me
• Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion
• CUTGroup 12_ Roll with Me Part 1
• CUTGroup 12_ Roll with Me Part 2

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 13

CUTGroup 12 Roll with Me Part 2Thanks for participating in our remote CUTGroup test of Roll with Me a website that helps provide accessibletransit routes in Chicago

About youFirst some preliminaries Keep in mind that we are going to publish the results of this test but will not associate yourname or email address with the results

Website reviewNow please tell us about your experience using Roll with Me

First Last

Name

Email

If you used a different device from the other part of the test ‑‑what type of device have you been using to find directions

How far are you willing to walkwheel between locations beforeusing public transit

How often do you use public transit to visit unfamiliar areas in andaround Chicago

Let us know if you have anything to add about your experiencesearching for directions

How important is it for Roll with Me to display your directions on a

Tell us how far you are willing to gobefore you search for public transitroutes

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 23

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is it for Roll with Me to display your directions on amap

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom departure time when findingdirections

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom arrival time when findingdirections

5 ‑ Very Useful

4 ‑ Useful

3 ‑ Neutral

2 ‑ Slightly Useful

1 ‑ Not Useful

How useful do you think Roll with Me is for people without mobiledisabilities Such as people with strollers carts or luggage

What are your favorite features from other transit route websites orapps

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 33

Are there any other ways you would improve this website that youhave not mentioned before

• CUTGroup-12-Roll-With-Me-Results
• CUTGroup-12-Roll-with-Me-Responses-All
• New CUTGroup Opportunity_ Test a Transportation App
• CUTGroup Remote Questions Part 2_ Roll with Me
• CUTGroup Remote Questions Part I_ Roll with Me
• Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion
• CUTGroup 12_ Roll with Me Part 1
• CUTGroup 12_ Roll with Me Part 2

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 23

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is it for Roll with Me to display your directions on amap

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom departure time when findingdirections

5 ‑ Very Important

4 ‑ Important

3 ‑ Neutral

2 ‑ Slightly Important

1 ‑ Not important

How important is selecting a custom arrival time when findingdirections

5 ‑ Very Useful

4 ‑ Useful

3 ‑ Neutral

2 ‑ Slightly Useful

1 ‑ Not Useful

How useful do you think Roll with Me is for people without mobiledisabilities Such as people with strollers carts or luggage

What are your favorite features from other transit route websites orapps

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 33

Are there any other ways you would improve this website that youhave not mentioned before

• CUTGroup-12-Roll-With-Me-Results
• CUTGroup-12-Roll-with-Me-Responses-All
• New CUTGroup Opportunity_ Test a Transportation App
• CUTGroup Remote Questions Part 2_ Roll with Me
• CUTGroup Remote Questions Part I_ Roll with Me
• Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion
• CUTGroup 12_ Roll with Me Part 1
• CUTGroup 12_ Roll with Me Part 2

1262015 CUTGroup 12 Roll with Me Part 2

httpssmartchicago2012wufoocomformscutgroup-12-roll-with-me-part-2 33

Are there any other ways you would improve this website that youhave not mentioned before

• CUTGroup-12-Roll-With-Me-Results
• CUTGroup-12-Roll-with-Me-Responses-All
• New CUTGroup Opportunity_ Test a Transportation App
• CUTGroup Remote Questions Part 2_ Roll with Me
• CUTGroup Remote Questions Part I_ Roll with Me
• Reminder Tonight is the CUTGroup Roll with Me In-Person Discussion
• CUTGroup 12_ Roll with Me Part 1
• CUTGroup 12_ Roll with Me Part 2