CUSTOMS MODERNIZATION STRATEGIC ACTION PLANnbr.gov.bd/uploads/publications/78.pdf · 1 Annex 1...

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Annex 1

NATIONAL BOARD OF REVENUE BANGLADESH

CUSTOMS MODERNIZATION

STRATEGIC ACTION PLAN

2014 - 2017

*(As revised after the Customs Modernization Workshop held on November1-2, 2014jointly organized by the NBR and USAID BTFA)

2

INTRODUCTION

[Foreword statement from the Chairman]

[Global context, Background, Columbus Phase 1 and phase 2, WCO SAFE, RKC, WTOTFA and the role of Customs in the context of the Government and NBR priorities]

3

VISION, MISSION, VALUES AND STRATEGIES

VISION

An innovative and professional leading border agency that contributes to the security andeconomic prosperity of Bangladesh

MISSION

We manage the border in order to protect the community and theenvironment,ensureefficient and effective revenue collection, while facilitating legitimatetrade and travel in compliance with Customs and allied legislation,and internationalstandards.

We will do this by- providingfair, equitable and quality service to clients- encouraging and rewarding voluntary compliance- serving as the central repository for the collection and management of trade statistics- maintaining professional and transparent administration and management environment- using a risk based, intelligence-led approach to everything we do

VALUES

TransparencyAccountabilityClient focusIntegrityProfessionalismWorking in partnership with stakeholdersInnovation, creativity and continuous processimprovementMaintaining safe, equitable and rewarding working conditions (needs a narrative)Consistency and predictability

4

KEY PROGRAM AREAS

1. Strategic Planning &Management,2. Modernization and Reform3. Human Resource Management& Training,4. Infrastructure Development5. Legislation, Policy, and Procedures6. Information and Communication Technology7. External Communication and Partnerships8. Good Governance and Integrity

9. Trade and Travel Facilitation

10.Revenue Collection

OUTCOMES:

1. Economic competitiveness and prosperity

2. High revenue yieldto the treasury

3. Enhanced enforcement and compliance levels

4. Organisational development and capacity building

5. Safety, health and wellbeing of the community and Customs staff

1. Strong collaboration with business

DRAFT

5

NATIONAL BOARD OF REVENUE BANGLADESH

CUSTOMS MODERNIZATION

STRATEGIC ACTION PLAN

2014 - 2017

KEY PROGRAM AREA 1: Strategic Planning and Management

Objective Action/Activities Responsibilities Priority Time frameMilestones

PerformanceMeasure Resources

1.1. To have a transparent,effective, robust andaccountable organisationalstructure & system thatdelivers business outcomesin line with international bestpractices and national socio-economic & culturalenvironment

1.1.1 Establish a dedicated CustomsReform and Modernisation (CRM)Unit as recommended at appendix 1with a clear TORs to undertake areview of current structure

Member (CustomsPolicy)Mr. Md. FaridUddin

High Establishment ofCRM UnitbyJanuary 2015

On-going

CRM Unitestablished

ToR provided

GoB

1.1.2 Conduct a review of current structure& recommend a revisedstructure(supported by TechnicalAssistance)

CRM Unit High Report onOrganizationalreviewdueApril 2015

Reportsubmitted

GoB

DevelopmentPartner

1.1.3 Implement the revised structurewithclearly definedroles, responsibilitiesand reporting lines, and publish thison the web site and make it availableto industry and other relevantagencies


CRM Unit

High Allocation ofresources by June2015

Implementation ofnew structureby December2015

Resourceallocated

Strategic ActionPlan endorsed&communicatedto stakeholders& staff

Staffengagement

GoB

DevelopmentPartner

DRAFT

6

KEY PROGRAM AREA 1: Strategic Planning and Management



Neworganizationstructure withdefined roleapproved

1.2 Achieve financialautonomy for NBR

Note: Inclusion of this KPArequires furtherdiscussion/examination. Does itmean budgetary autonomy or aseparate pay structure?

1.2.1 Implement a periodic review andreporting system


CRM Unit

High Financialautonomyproposal forCabinet Approvalby February 2015

Cabinetapproval

ReviewCompleted

Improvedcompliance &enforcementoutcomes

GoB

1.3 Implement a robuststrategic planning processsupported by annual workplans for each businessarea

1.3.1 Establish a planning working groupthat drives the planning process inaccordance with government andNBR priorities and timeframes


Planning WorkingGroup

High Planning workinggroup formed by

June 2015

Strategicplanningprocess in place

GoB

KEY PROGRAM AREA 2:Modernization and ReformObjective Action/Activities Responsibilities Priority Time frame

MilestonesPerformanceMeasure Resources

2.1 Develop and implement awhole-of-organization RiskManagement (RM)Framework that drives a

2.1.1 Coordinate activities & report onprogress in relation to the modernization& reform action plan.

Member (CustomsPolicy)Mr. FaridUddin

CRM Unit

High Ongoing Reform progressreported

GoB

DRAFT

7

philosophy of a risk-based,intelligence-led approach toeverything we do

2.1.2 Appoint a Change Manager who isresponsible for all aspects of themodernization and reform program

Member (CustomsPolicy)Mr. FaridUddin

CRM Unit

High Due March 2015 ChangeManagerappointed

GoB

DevelopmentPartner

2.1.3 Establish a Risk Management Unit

RM Unit

Member (CustomsPolicy)Mr. FaridUddin - Advisor

DG Intelligence-Team Leader

1 Addl DG

Asst./DeputyDirectors,Intelligence

Team of Analysts

HighRM Teamformation: byMarch 2015

RM Teamformed

GoB

DevelopmentPartner

2.1.4 Develop a framework forIntegrated Risk Management(IRM)including use of customs intelligenceholdings and the establishment ofdomestic and international networks fortactical intelligence liaison

Same as 2.1.3 HighIRM Framework inplace by June2015

IRM Frameworkin place

GoB

DevelopmentPartner

2.1.5 Develop a Joint Risk ManagementCommittee to incorporate RM needs ofOGAs into the Integrated RiskManagement Framework

Same as 2.1.3 High

Incorporation ofRM from OGAsinto the IRMFramework byJune 2015

RM from OGAsincorporated

GoB

DevelopmentPartner

2.1.6 Ensure legal instruments supportthe RM framework Same as 2.1.3

Legal instrumentsby June 2015

Legalinstruments inplace

GoB

DevelopmentPartner

DRAFT

8

2.1.7 Map existing risk managementprocedures Same as 2.1.3 High

Completion ofmapping byAugust2015

Mapping ofproceduresconducted

GoB

DevelopmentPartner

2.1.8 Identify vulnerabilities and assessthe risks Same as 2.1.3 High

Agreement on riskcriteria by August2015

Risk criteriaagreed

GoB

DevelopmentPartner

2.1.9 Establish a risk management planto manage the risks Same as 2.1.3 High

Finalization of RMstandardoperatingprocedures(SOPs) byDecember 2015

RM SOPsfinalized

GoB

DevelopmentPartner

2.1.10 Create a Strategic risk register Same as 2.1.3 High Risk registercreated byDecember 2015

Selectivityprofiles in place

GoB

DevelopmentPartner

2.1.11 Establish a Risk Profile creationand management system that meets therequirements of the automated Customssystem

Same as 2.1.3 HighConnectivityestablished byDecember 2015

Connectivityestablished

GoB

DevelopmentPartner

2.1.12 Map existing intelligence gatheringsystems, holdings, and information flowprocesses as part of a gap analysis

Member (CustomsEnforcement)Mr.Sultan Md Iqbal

DG (CustomsIntelligence)

Medium Completion ofmapping by March2016

Mappingconducted

GoB

DevelopmentPartner

DRAFT

9

2.1.13 Review current intelligencestructure and capability to ensureeffective collection, assessment andanalysis of information from all sources



MediumIntel. structurereview by March2016

Reviewconducted

GoB

DevelopmentPartner

2.1.14 Review current investigationarrangements to respond to andappropriately deal with offences



Medium

Investigationarrangementsreview by March2016

Reviewconducted

GoB

DevelopmentPartner

2.1.15 Take actions on the basis ofreviews on intelligence structure &investigation arrangements



Medium

Reforms onintelligence &investigation byJune 2016

New intelligence& investigationsystem in place

GoB

DevelopmentPartner

KEY PROGRAM AREA 3:Human Resource Management & TrainingObjective Action/Activities Responsibilities Priority Time frame

MilestonesPerformance

Measure Resources

3.1 Develop and implement acomprehensive humanresource managementplan that delivers anappropriately trained,motivated and flexibleworkforce whererecruitment, retention andpromotion processes aretransparent, equitable and

3.1.1. Conduct skills and training needsanalyses, including training needsanalysis for all enforcement activities

Member (CustomsAdmin)Mr. HusseinAhmed

DG Academy

High Skills & trainingneedsassessment dueby June2015

Report onskills&trainingassessmentsubmitted

DevelopmentPartner

GoB

3.1.2 Review existing national trainingcurriculum

Same as 3.1.1 High Completion ofreview by June2015

Reviewconducted

DevelopmentPartner

GoB

DRAFT

10

merit based and ensuresthe right people are in theright place at the righttime

3.1.3 Develop and deliver acompetencybased training program incustoms core areas


DG Academy

Addl/Joint. DG

4/5 Asst/DeputyCommissioners

[Team members tobe selected byMember. Teammembers shall befully dedicated forthe project withappropriate benefitspackagecommensurate withmarket rates]

High Project plancompleted byAugust2015

HRM Plancompleted byDecember 2015

HRM Plan inplace

DevelopmentPartner

GoB

3.1.4 Develop an operating budget planto enhance capacity and infrastructureat the training academy

Same as 3.1.3 High HRM Plancompleted byDecember 2015

HRM Plan inplace

DevelopmentPartner

GoB

3.1.5 Implement a staff rotation scheme Same as 3.1.3 Medium HRM Planimplemented byJune2016

HRM Planimplemented

GoB

3.1.6 Collaboration with tertiary institutefor master’s program (PICARD)

Same as 3.1.3 Medium HRM Planimplemented byJune2016

Proposal fortailer made MBAfor Customspartnershipprogramsubmitted

DevelopmentPartner

GoB

DRAFT

11

3.1.7 Implement a program to developinternal expertise, and deliver training toaddress gaps identified in needsanalyses

Same as 3.1.3 Medium HRM Planimplemented byJune 2016

HRM Planimplemented

DevelopmentPartner

GoB

3.1.8 Develop & maintain a trainingdatabase to ensure capacitydevelopment of all


HRM Planimplemented

GoB

3.1.9 Develop and implement a merit-based recruitment, selection andpromotion program


HRM Planimplemented

DevelopmentPartner

GoB

3.1.10 Develop a training policy andannual training plan

Same as 3.1.3 Medium Training plandeveloped by June2016

Annual TrainingPlan in place

DevelopmentPartner

GoB

3.2 PerformanceManagement andAppraisal System that istransparent, fair andconsistently appliedacross the organisation

3.2.1 Review the current system of“confidential” reporting, including reviewof current right of appeal


Medium Review conductedby December2015

Reviewcompleted

GoB

3.2.2 Develop a performancemeasurement/ reporting system(including Devise strategy to deal withthe non- and under-performers)


Medium New systemdevelopment dueJune 2016

Report on newsystemsubmitted

GoB

3.2.3 Develop and implement a Rewardand Recognition program including anincentive scheme based onperformance


Medium New Reward &Recognitionprogramimplemented byJune 2016

New Reward &RecognitionProgramimplemented

GoB

3.3 Have a safe, fair and3.3.1 Develop a strategy for occupational

health and safety Member (Customs Medium Strategy in place OHS strategy Development

DRAFT

12

healthy workplace Admin)Mr. HusseinAhmed

by June 2016 formulated partner

GoB

3.3.2 Create awareness on occupationalhealth and safety issues Member (Customs

Policy)Mr. Md. FaridUddin

MediumDue on December2016 Awareness

seminarsconducted

Developmentpartner

GoB

3.3.3 Implement the a occupationalhealth and safety program


Medium OHS Programimplemented byDecember 2017

Number ofworkplaceincidentsreported

Developmentpartner

GoB

3.4 Have a national uniformpolicy

3.4.1 Develop a national uniform policy(NUP) that ensures officer safety andpromotes a nationally consistent andprofessional image


Medium NUP developed byDecember 2015

NUP in place GoB

3.4.2 Implement national uniform policy Member (CustomsPolicy)Mr. Md. FaridUddin

Medium NUP implementedby June 2016

NUPimplemented

GoB

3.4.3 Maintain stores to ensure timelysupply of uniforms


Medium Ongoing National UniformPolicy in place

GoB

KEY PROGRAM AREA 4:Infrastructure Development

DRAFT

13



4.1 Prepare a CustomsDepartment infrastructureplan

4.1.1 Develop an infrastructuremanagement and improvement planthat includes: Customs office facilities, Office furniture and equipment, Inspection areas, Enforcement equipment and tools Checkpoint security (centrally

monitored CCTV cameras etc.) Customs vehicles Non-intrusive inspection technology

(scanner, X rays, trace detectionetc.)

Drug and chemical analysisequipment

Detailed electronic TO&E(database), including AssetRegister


Medium Infrastructure plancompleted byDecember 2015

Infrastructureplan in place

DevelopmentPartner

GoB

4.1.2 Provide secure areas to conductexaminations


Medium Provision ofsecure areas byJune 2016

Number ofsafety incidents

DevelopmentPartner

GoB

4.1.3 Conduct a feasibility study for theestablishment of a WCO RegionalTraining Centre)


Medium Feasibility studyby June 2016

Feasibility studyconducted

DevelopmentPartner

GoB

4.2 Efficient and effectiveuse of non-intrusiveinspection technology

4.2.1 Develop and implement atechnology review and acquisitionprogram in particular Maintain and/or upgrade non-

intrusive inspection (NII)technology at airports, major

Member (CustomsExport, Bond andICT)Mr. Kh. M.Aminur Rahman

First Secretary(Customs

High Due June 2015 Technologyreview andacquisitionprogram in place

Transitionalarrangement is

DevelopmentPartners

GoB

DRAFT

14

seaports and border crossingpoints

Capacity enhancement ofofficials for effective use ofNID/Scanners/and othersophisticated electronicequipment devices

ICT)/ProjectManager(Commissioner orAdditionalCommissioner)

agreed andongoing

KEY PROGRAM AREA 5: Legislation, Policy and ProceduresObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

5.1 All core Customs businessprocesses are supported byStandard OperatingProcedures, Instructions andGuidelines to ensureconsistent, safe and effectiveoperations

5.1.1 Conduct a process gap analysis toidentify vulnerabilities and opportunitiesfor improvement


First Secretary(CustomsModernization)

High March 2015 Process gapanalysisconducted

DevelopmentPartner

GoB

5.1.2 Review and update existing SOPs,Instructions, Statutory RegulatoryOrders, Guidelines and Manuals for allkey processes

Same as 5.1.1 High June 2015 SOPs,instructions,SROs&guidelinesformulated

DevelopmentPartner

GoB

5.2 Harmonization andsimplification ofprocedures, rules andregulations

5.2.1 Review and ensure compliancewith obligations under internationalconventions including but notlimited to:

HS 2012 WTO Valuation Agreement Revised Kyoto Convention SAFE Framework of Standards CITES


First Secretary(Customs Policy)

First Secretary(Customs Int’lTrade)

High June 2015 Reviewcompleted

Relevantchangesenacted

Conventionsacceded

DevelopmentPartners

GoB

DRAFT

15

KEY PROGRAM AREA 6:Information and Communication TechnologyObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

6.1. To adopt a needs based,modern and secureinformation andcommunication technologysystem

6.1.1.Implement the current ICT action plan Member (CustomsExport, Bond andIT)Mr. Kh M AminurRahman

First Secretary(Customs ICT)

High Due March 2015 Current ICTPlanimplemented

DevelopmentPartner

GoB

AEO Program RoO WTO Trade Facilitation Agreement Nairobi Convention Revised Arusha Declaration

5.3 Ensure that Customs inconjunction with thestakeholders, has a legalframework to meet itsobligations

5.3.1 Engage an advisor to conduct reviewand make recommendations foramendment(Done)



High Draft of legislationamendment byApril 2015

Draftamendmentprepared(Done)

DevelopmentPartners

GoB

5.3.2 Ensure alignment of Customs legalframework with business processesand international best practices

Same as 5.3.1 High Draft of CustomsAct placed atParliament byDecember 2015

Draft of NewCustoms Actplaced atParliament

GoB

5.3.3 Ensure enactment of New CustomsAct with necessary amendments(On-going)

Same as 5.3.1 Medium Legislationenactment byJune 2016

New CustomsAct enacted

GoB

DRAFT

16



Measure Resources

6.1.2 Develop/Enhance the ICTinfrastructure according to current plan

Same as 6.1.1 High Due June 2015 ICTinfrastructuredeveloped

DevelopmentPartner

GoB

6.1.3 Develop an ICT strategic plan for2015-18 including: ICT infrastructure Data security Data storage Web-based interface with

industry leading to singlewindow

Dedicated WAN for all Customslocations (Done)

ICT sustainability plan Regular systems audit for

ensuring systems integrity WCO Data Model

Same as 6.1.1 Medium Due December2015

ICT strategicplan endorsed

DevelopmentPartner

GoB

6.2. Initiate Single Window 6.2.1 Seek government endorsement forCustoms as the Lead Agency

Member (CustomsExport, Bond andIT)Mr. Kh. M AminurRahman


High Due Jan 2015 Customsaccepted asLead Agency

DevelopmentPartner

GoB

DRAFT

17



Measure Resources

6.2.2 Conduct an “As-is” and “To be”analysis as a first step toestablishing a national singlewindow

Same as 6.2.1 High Due March 2015 Analysissubmitted toNBR

DevelopmentPartner

GoB

6.2.3 Establish procedures forstakeholders/clients (e.g. theimporter or his agent) forsubmission and receipt of dataand/or documents for entry into theSingle Window System (e.g.procedure for submission of OGAcertificates/permits into the system)

Same as 6.2.1 Medium Due June 2016 Proceduresestablished

DevelopmentPartner

GoB

6.2.4 Establish facility/interface for OGAsand routing from banks, portauthorities and other agencies

Same as 6.2.1 Medium Due September2016

Facility/interface inplace

DevelopmentPartner

GoB

6.2.5 Initiate NSW on a pilot basis Same as 6.2.1 Medium Due September2016

Pilot NSWinitiated

DevelopmentPartner

GoB

KEY PROGRAM AREA 7:External Communication and PartnershipsObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

DRAFT

18



Measure Resources

7.1. Engage businesscommunity and traders toensure understanding andalignment with Customssystems and procedures

7.1.1. Organize Education andAwareness program (OutreachProgram: e.g. a) organizing aCustoms Week whilecommemorating InternationalCustoms Day, b) organizingseminars in joint collaboration withMCCI, ICCI, FBCCI, c) engagingwith local community by organizingrallies, exhibitions to share withcommon people/ businesscommunity what services Customsprovides) to ensure understandingof Customs requirements andbusiness community obligationsand rights

Centrally: a)Member (Customs:Policy) incollaboration withMember (CustomsExport, Bond andIT);

b) First and SecondSecretaries(Customs:Policy and CustomsModernization);

Locally: IndividualCommissioners incharge of respectiveCustoms House/Office

High Customs Day/Week and otheroutreachprograms:January 2015(every year)

Stakeholderssatisfaction, asmeasured bysurvey

GoB

NBR Customsand fieldcustoms

MCCi/ ICCI

7.1.2. Establish and run day to dayoperation of National Enquiry Point(centrally) and “Help Desk” (locally)at each of the custom houses toprovide a point of contact forbusiness communityto makeenquiries

Member (Customs:Policy),

First and secondsecretary (Customs:Policy), supportedby Senior SystemAnalyst

Medium NEP: June 2016

Help DeskOn going

Number of hitsanswered to thesatisfaction ofthe enquirer

DevelopmentPartners

GoB(ultimatelyNEP will becovered inGoB budget)

7.1.3. Enhance capacity of Customswebsite by synchronization ofexisting customs websites

Same as 7.1.2 High EnhancedCustoms PortalBy October 2015

Number ofvisitors to thewebsite

DevelopmentPartners

GoB

DRAFT

19



Measure Resources

7.2. Collaboration amonggovernment agencies andwith private sectors

7.2.1. Establish Service LevelAgreements(SLA) (and MOUs) betweenCustoms and OGAs (including traininginstitutes, research organizations) –both locally and internationally


Respective 1st and2nd Secretary

High Agreements inplace byJun 2015

SLAs and MOUsin place

GoB

7.2.2. Participate actively in regional andinternational customs fora (e.g. WTO,WCO, SAFTA, BIMSTEC)

RespectiveMembers

High Ongoing Customs foraattended

GoB

7.2.3. Conduct Quarterly meetingsbetween Customs,businesscommunityand OGAs

RespectiveMembers

High Ongoing Quarterlymeetingsconducted

GoB

7.3. To have effectivecommunication withdomestic and internationalbusiness, public andexternal organizations

7.3.1. Establish a media managementand communication capability

RespectiveMembers

Medium Due December2015

Clientsatisfaction asmeasured bysurvey

DevelopmentPartner

GoB

7.3.2. Prepare and distribute informationbrochures, leaflets, newsletters etc Respective

MembersMedium Due December

2015Same as 7.3.1 GoB

7.3.3. Interfaces as outlined in objective7.1 Respective

MembersMedium Due December

2015Same as 7.3.1

DevelopmentPartner

GoB

DRAFT

20

KEY PROGRAM AREA 8:Governance and IntegrityObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

8.1. To have a highlyprofessional and ethicalworkforce

8.1.1. Adopt a governance model in linewith GoB approved National IntegrityStrategy (NIS), which best suits thelocal context


High GovernanceModel in placeBy June 2015

GovernanceModel in place

GoB

8.1.2. Establish an Integrity andProfessional Standards Unit (IPSU)

Same as 8.1.1 High IPSU in place byJune 2015

IPSU in place GoB

8.1.3. Develop and communicate a Codeof Conduct for all staff in line withgovernment policy, standards andexpectations

Same as 8.1.1 High Code of conductin place bySeptember 2015

Code of conductin place

GoB

8.1.4. Develop and implement an integrityand anticorruption program thatincludes a reporting process andprotects whistle-blowers in line with theRevised Arusha Declaration

Same as 8.1.1 High Integrity and anti-corruptionprogram in placeby December2015

Integrity andanti-corruptionprogram in place

GoB

8.1.5. Publicise outcomes of Integritydisciplinary investigations

Same as 8.1.1 Medium Ongoing GoB

8.1.6. Review existing pay structure,incentives, training and other provisionsin line with the Revised ArushaDeclaration

Same as 8.1.1 Medium Review by June2016

Reviewconducted

GoB

DRAFT

21

KEY PROGRAM AREA 8:Governance and IntegrityObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

8.2. Maintain an effectiveInternal Audit Program

8.2.1. Develop an effective Internal AuditProgram for Customs functions


Medium Internal Auditprogramdeveloped by Feb 2016

Internal Auditprogramdeveloped

DevelopmentPartner

GoB

8.2.2. Implement audit program accordingto the schedule

Same as 8.2.1 Medium Internal Auditprogram in placeby June 2016

Internal Auditprogram in place

DevelopmentPartner

GoB

KEY PROGRAM AREA 9: Trade and Travel FacilitationObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

9.1. Facilitate legitimate trade9.1.1. Apply the risk management and

cargo intervention strategy in line withSAFE principles, TFA and RKCstandards

Member (CustomsExport, Bond andICT)Mr. Kh. MdAminur Rahman

Risk ManagementUnit

High Due June 2015 Clearance timereduced

DevelopmentPartner

GoB

9.1.2. Utilise ASYCUDA World to facilitatethe pre-arrival, risk assessment,profiling, verification and clearance ofcargo

Same as 9.1.1 High Due June 2015 Clearance timereduced

DevelopmentPartner

GoB

9.2. Facilitate Legitimate travel 9.2.1. Apply coordinated bordermanagement at International Airports

Member (CustomsExport, Bond andIT)Mr. Kh. MdAminur Rahman

Medium Coordinatedbordermanagement(Ongoing

MoU signedbetween allstakeholders

DevelopmentPartner

GoB

DRAFT

22



Measure Resources

9.2.2. Utilise Advance PassengerInformation System(APIS) to facilitatepre-screening of manifests to identifyhigh risk travellers


Medium APISDue June 2016

APIS is in place DevelopmentPartner

GoB

9.3. Detect, disrupt and deter themovement of prohibited andrestricted goods includingillicit drugs and precursorsthat pose a threat to thehealth safety and wellbeingof the community andenvironment

9.3.1. Develop and implement complianceand enforcement programs thatspecifically Target the following threatsand risk areas: IPR Counter terrorism Illicit Drugs and Precursors Illegal weapons Wildlife trafficking Illegal movement of Currency The Environment

Member (CustomsEnforcement)Mr.Sultan Md. Iqbal

DG (CustomsIntelligence) Dr.Moinul Khan

High Due June 2015

Ongoing

Compliance &enforcementprogram in place

DevelopmentPartner

GoB

9.3.2. Establish a mobile patrol capability Same as 9.3.1 High Due June 2015

Ongoing

Mobile patrolcapabilityestablished

DevelopmentPartner

GoB

9.3.3. Undertake a feasibility study for K9deployment

Same as 9.3.1 High Due June 2015

Ongoing

Feasibilitystudyconducted

DevelopmentPartner

GoB

9.4. Ensure Compliance withrelevant legislation bydeveloping and

9.4.1. Develop and implement a Cargointervention strategybased on riskprofiling

Member (CustomsExport, Bond andICT)Mr. Kh. Md.Aminur Rahman

High Cargo interventionstrategy preparedby June 2015

Cargointerventionstrategy in place

DevelopmentPartners

GoB

DRAFT

23



Measure Resources

implementing a program forthe risk assessment,selection and examination ofall high risk import andexport cargo


9.4.2. Review current arrangements toensure that cargo and baggage unpackand repack arrangements includerelevant safety equipment, clothing andtools that minimise health and safetyrisks to staff and maximizes detectionoutcomes

Member (CustomsExport, Bond &ICT)Mr. Kh. Md.Aminur Rahman


High Review done byFebruary 2015

Reviewconducted

DevelopmentPartners

GoB

9.5. Initiate arrangements fora Coordinated approach tobordermanagement (CBM)that provides seamless andsecure movement of goodsthroughout the internationalsupply chain in a way thatprotects revenue andfacilitates international tradewhile providing certainty andpredictability

9.5.1. Initiate formal discussionswith otherborder agencies fora coordinatedapproach to border managementincluding:

Integrated Risk Managementapproach with OGAs

Coordinated inspection regimes forborder clearance

Juxtaposed offices at border controlpoints

Exchange of information andintelligence

Member (CustomsExport, Bond andIT)Mr. Kh. Md.Aminur Rahman

DG (CustomsIntelligence) Dr.Moinul Khan

Medium Formaldiscussions beginby March 2015

Formaldiscussions held

DevelopmentPartner

GoB

9.5.2. Feasibility study and prepare amaster plan

Same as 9.5.1 Medium Feasibility studydue June 2015

Feasibility studyconducted

DevelopmentPartner

GoB

DRAFT

24



Measure Resources

9.5.3. Initiate arrangements inaccordance with the master plan Same as 9.5.1 Medium Master plan due

January 2016CBM in place Development

Partner

GoB

9.6. Reduce documentation andduplication and streamlineprocesses to reduce costsand minimise delays

9.6.1. Review documents, fees andcertificates with a view to integrate orabolish certain fees and charges andunnecessary documentation


First Secretary(Customs Policy &CustomsModernization)

High Review conductedby January 2015

Document feesand chargesrationalised

Developmentpartner

GoB

9.6.2. Seek formal agreement with OGAson time scales for issuing necessarycertificates required before goods canbe releasedas a prerequisite for thedevelopment of national single windowand SAFE Framework of Standards

Same as 9.6.1 High Due December2015

Formalagreement ontime scalereached

GoB

NSW WorkingGroup

9.6.3. Implement recommendations ofTime Release Studies to improveefficiency of border managementprocedures

Same as 9.6.1 High TRS recommend.Implemented byJune 2015

TRSrecommend.Implemented

GoB

Developmentpartner

9.7. Establish an AEO/TrustedTraders Program

9.7.1. Review current scheme foraccredited clients with a view toformalising the arrangements under theAEO/Trusted Traders program


AEO Unit led byCommissioner,Pangaon, Mr. MdMasudul Kabir

High Scheme review byJune 2015

Report oncurrent schemesubmitted

Developmentpartner

GoB

DRAFT

25



Measure Resources

9.7.2. Review relevant legislation toensure compliance with AEO/TrustedTraders program(Refer objective 5.3)

Same as 9.7.1 High Legislation reviewby March2015

Legislationreviewed

Developmentpartner

GoB

9.7.3. Develop rules, procedures andpolicies to facilitate implementation ofthe AEO/Trusted Traders program

Same as 9.7.1 High Due June 2015 Procedures &policies in place

Developmentpartner

GoB

9.7.4. Develop an outreach program forstakeholders, including customs officials

Same as 9.7.1 High Due June 2015 Outreachprogrammedeveloped

Developmentpartner

GoB

9.7.5. Identify compliant traders toparticipate in a pilot scheme ensuringcompliance with standard 3.32 of theRKC and WCO AEO ImplementationGuidance

Same as 9.7.1 High Due September2015

Complianttradersidentificed

Developmentpartner

GoB

9.7.6. Conduct AEO pilot scheme Same as 9.7.1 High Pilot scheme inplace byNovember2015

Pilot schemeconducted

Developmentpartner

GoB

9.7.7. Review pilot and implement fullAEO/Trusted Traders program

Same as 9.7.1 Medium Review of pilot byMarch 2016

AEO/TrustedTraders programin place

Developmentpartner

GoB

DRAFT

26



Measure Resources

9.7.8. Extend AEO/Trusted Tradersprogram to include OGAs

Same as 9.7.1 Medium AEO implementedby Sept. 2016

No. ofcompanies inAEO

Developmentpartner

GoB

9.8. Establish an Advance RulingProgram

9.8.1. Develop rules, procedures andpolicies to facilitate implementation ofthe AR program


First Secretary(Customs Policy)

High Rules,procedures,policies by June2015

Legal provisionsin place

Developmentpartner

GoB

9.8.2. Establish an AR unit Same as 9.8.1 Medium Due June 2016 AR unitestablished

Developmentpartner

GoB

9.8.3. Implement the AR program Same as 9.8.1 Medium AR program bySeptember 2016

AR program inplace

Developmentpartner

GoB

9.9. Effective processing andclearance of transit goods

9.9.1. Review current arrangements fortransit cargo


Medium NBR to decide(commensuratewith MoC decisionto commencetransit trade)

Current systemreviewed

GoB

9.9.2. Review the existing ICT to supportthe transit system

Same as 9.9.1 Medium Same as 9.9.1 Current ICTreviewed

GoB

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Measure Resources

9.9.3. Participate in the development ofTransit Agreements

Same as 9.9.1 Medium Same as 9.9.1 Transitagreements inplace

GoB

KEY PROGRAM AREA 10: Revenue CollectionObjective Action/Activities Responsibilities Priority Time frame


Measure Resources

10.1. Ensure the collection ofthe correct amount ofrevenue payable

10.1.1. Develop and implement acompliance improvement programwhich includes measures to identifyleakage and enhance revenuecollection


High On-going(Continuousimprovement)

Percentagereduction in non-compliance

Revenue growth

GoB

10.2. Review currentvaluation practices to ensurecompliance with Article VII ofGATT

10.2.1. Strengthen the capacity of theValuation department in line with WTOrequirements


Commissioner,(Customs Valuationand Internal Audit)

Director General,Customs TrainingAcademy

High On-going(Continuousimprovement)

No. of valuationdisputesresolvedsatisfactorily

Developmentpartner

GoB

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Measure Resources

10.2.2. Review the current valuationdatabase to ensure staff have access toall relevant open and closed sources ofinformation

Same as 10.2.1 High On-going(Continuousimprovement)

Valuationdatabase inplace

Increase inrevenue

Developmentpartner

GoB

10.3. Augment revenuecollection throughimplementation of PostClearance Audit (PCA)

10.3.1. Review current scheme of PCA Member (CustomsICT & Bond)Mr.Kh.Md Aminur Rahman

High Due January 2015 Report onreviewsubmitted

Developmentpartner

GoB

10.3.2. Review relevant legislation toensure compliance with internationalbest practice

Same as 10.3.1 High January 2015 Legislationreviewcompleted

Developmentpartner

GoB

10.3.3. Develop rules, procedures andpolicies to facilitate implementation ofPCA program

Same as 10.3.1 High March 2015 Procedures,policies in place

Developmentpartner

GoB

10.3.4. Develop an organizational structurefor the PCA unit, including ToRs for allpositions

Same as 10.3.1 High March2015 Organizationalstructuredeveloped

Developmentpartner

GoB

10.3.5. Conduct a needs assessment interms of logistics, resourcing andcapacity building for the PCA unit

Same as 10.3.1 High March 2015 Report on needsassessmentsubmitted

Developmentpartner

GoB

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Measure Resources

10.3.6. Conduct outreach activities for allstakeholders

s

Same as 10.3.1 High June - December2015

Outreachprogramdeveloped

Developmentpartner

GoB

10.3.7. Implement a modern PCA programbased on risk management principles,which will augment revenue collection

Same as 10.3.1 Medium December 2015 PCA manualprepared

Developmentpartner

GoB

10.4. Review currentarrangements for theCustoms application andclearance of warehousedgoods

10.4.1. Establishan automated bondedwarehouse management systemutilizing the ASYCUDA World module

Member (CustomsExport, Bond andIT)Mr. Kh. Md.Aminur Rahman

High Due June 2015 System in place Developmentpartner

GoB

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Annex 2IMPLEMENTATION STRATEGIES AND PROJECT MANAGEMENT

TABLE 1: Projects Summary

Key Program Area 1: Strategic Planning & ManagementRef Project Tasks Time Frame Priority

Project Manager

1.1 Customs Reform and Modernization Unit 1.1.1 January 2015/Ongoing High

Key Program Area 2: Modernization and ReformRef Project Tasks Time Frame Priority

Project Manager

2.1 Risk Management Framework 2.1.1– 2.1.8 March 2015 -August2015/Ongoing

High

Key Program Area 3: Human Resource Management&TrainingRef Project Tasks Time Frame Priority

Project Manager

3.1 Human Resource Management, Trainingand Development Plan

3.1.1-3.1.10 June 2015– June 2016 High& Medium

3.3 Workplace Health and Safety Program 3.3.1 – 3.3.3 June 2016 - December2017

Medium

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Ref Project Tasks Time Frame PriorityProject Manager

3.4 National Uniform Policy 3.4.1 - 3.4.3 December 2015 – June2016/Ongoing

Medium

Key Program Area 4: Infrastructural DevelopmentRef Project Tasks Time Frame Priority

Project Manager

4.1 Infrastructure Development Plan 4.1.1 Dec 2015 Medium

Key Program Area5: Legislation, Policy and ProceduresRef Project Tasks Time Frame Priority

Project Manager

5.2 Harmonization and Simplification ofprocesses and procedures

5.2.1 June 2015 High

5.3 Legislative Amendment 5.3.2 – 5.3.3 December 2015–June2016

High& Medium

Key Program Area6: Information &Communication TechnologyRef Project Tasks Time Frame Priority

Project Manager

6.1 IT Strategic Plan 6.1.1 – 6.1.3March 2015- December2015 High& Medium

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Ref Project Tasks Time Frame PriorityProject Manager

6.2 Initiate Single Window (Pilot) 6.2.1 – 6.2.5 January2015 -September 2016

High& Medium

Key Program Area 7: External Communication and PartnershipsRef Project Tasks Time Frame Priority

Project Manager

7.1 Business Community Engagement andOutreach Program

7.1.1 – 7.1.3 January 2015–June2016/Ongoing

High

7.3 Establish a Media Management &Communication Capability

7.3.1 December2015 High

Key Program Area 8: Governance and IntegrityRef Project Tasks Time Frame Priority

Project Manager

8.1 Integrity and Anti-Corruption Program 8.1.1 – 8.1.6 June 2015–June 2016 High& Medium

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Key Program Area9: Trade and Travel FacilitationRef Project Tasks Time Frame Priority

Project Manager

9.2 Advance Passenger Information System 9.2.2 June 2016 Medium

9.3 Compliance and Enforcement Program 9.3.1 – 9.3.3 June 2015- Ongoing High

9.4 Cargo Intervention Strategy 9.4.1 June 2015 High

9.5 Coordinated Border Management Initiative 9.5.1 – 9.5.3 June 2015 – January2016

Medium

9.7 Authorized Economic Operator/TrustedTraders Program

9.7.1 – 9.7.6 June 2015–September2016

High &Medium

9.8 Advance Ruling Program 9.8.1 – 9.8.3 June 2015 –September 2016

Medium

9.9 Review of Transit Cargo Arrangements 9.9.1 – 9.9.2 NBR to Decide Medium

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Key Program Area 10: Revenue CollectionRef Project Tasks Time Frame Priority

Project Manager

10.1 Compliance Improvement Program 10.1.1 Ongoing (Continuousimprovement)

High

10.3 Post Clearance Audit Program 10.3.1 – 10.3.7 January 2015 -December 2015

High& Medium

10.4 Bonded Warehouse Management System 10.4.1 June 2015 High

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Annex 3

Participants of the 2-day Customs Modernization Workshop (Not according to Seniority)

1. Mr. Md Farid Uddin, Member (Customs Policy), National Board of Revenue

2. Mr. Sultan Md. Iqbal, Member (Customs Intelligence and Audit ), National Board of Revenue

3. Mr. Md Nasir Uddin, Member (on PRL), NBR, Dhaka

4. Mr. Khondaker Muhammad Aminur Rahman, NBR Member (Customs: Export, Bond and ICT),National Board of Revenue

5. Ms. Shahnaj Parvin, Commissioner, Customs, Excise & VAT, Dhaka South Commissionerate

6. Mr. Md Masudul Kabir, Commissioner, Pangaon Custom House

7. Mr. AFM Abdullah Khan, Commissioner, Customs, Excise & VAT, Rajshahi

8. Mr. Md. Moazzem Hossain, Additional Director General, Customs Intelligence & InvestigationDivision, Chittagong

9. Ms. Waheeda Rahman Chowdhury, First Secretary (Customs Modernization), National Board ofRevenue

10. Mr. Syed Mushfequr Rahman, Project Director, ASYUCUDA World Project, National Board ofRevenue

11. Mr. Md Fakhrul Alam, Additional Commissioner, Rajshahi Customs, Excise & VAT Commissionerate

12. Ms. Mobara Khanam, Additional Commissioner, Dhaka North Customs, Excise & VATCommissionerate

13. Mr. Md. Jahirul Quayum, Joint Commissioner, Bond Commissionerate, Dhaka

14. Mr. Mohammad Fyzur Rahman, First Secretary (Customs), National Board of Revenue

15. Mr. Khaled Mohammad Abu Hossain, Joint Commissioner, ICD Kamalapur Custom House, Dhaka(attended the 1st day of the workshop)

16. Mr. Md Abdul Hakim, Dhaka South Customs, Excise & VAT Commissionerate

17. Ms. Q. Tawhida Ahkter, Joint Commissioner, Customs Valuation & Internal Audit Commissionerate

18. Mr. Kazi Muhammad Ziauddin, Joint Commissioner, Dhaka Customs House

19. Mr. Mohammad Ehteshamul Hoque, First Secretary (Customs Modernization), National Board ofRevenue

20. Mr. Md Mosiur Rahman, Second Secretary, National Board of Revenue

21. Mr. M Raich Uddin Khan, Second Secretary (Customs Policy), National Board of Revenue

22. Mr. Md Safiur Rahman, Second Secretary (Customs Modernization), National Board of Revenue

23. Ms. Novera Moazzem Chowdhury, Second Secretary (Customs Diplomatic Privileges), NationalBoard of Revenue

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24. Mr. m

25. Glenn.F.J. Mackenzie-Frazer , COP, USAID BTFA

26. Dr. Khairuzzaman Mozumder, DCOP, USAID BTFA

27. Mr. Stephen Cox, TL, SCS, USAID BTFA

28. Mr. Sergio Riveros, TL, NSW, USAID BTFA

29. Dr. Mohammad Abu Yusuf, Customs Specialist, USAID BTFA

30. Mr. John Musgrave, PCA Consultant, USAID BTFA.

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