AHMED ABDULRAQEB AL-HIAGEM rakeeb_jem@hotmail.com Cell: + 967 737695602 National country : Yemen DOB: 05-11-1986 Ag e 28

OBJECTIVE SUMMARY

Customer Service Agent Focusing to gain skills and abilities to generate and implement effective selling techniques.

AREAS OF EXPERTISE Communication Employee Motivation Supervision International Relations Training

PERSONAL SKILLS

Vision and Instinct English Communication Skills Understands grammar Energetic work attitude Self- motivated Self-starter Patient and encouraging Data entry 40wpm

MANAGEMENT ASSETS

Active listening skills

Telephone inquiries

specialist Multi-line phone

proficiency Creative

learning strategies New

product delivery

Relationship building expert Exceptional multi- tasked Staff development/training Strong work ethic

WORK EXPERIENCE

Marketing and Business Coordinator Business and construction portal pvt.co.

Dec 2014 Role: Markets products by developing and implementing marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports.

Job Duties: Implements marketing and advertising campaigns by assembling

and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.

Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.

Prepares marketing reports by collecting, analyzing, and summarizing sales data.

Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.

Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.

Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.

Plans meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing

schedules and assignments; coordinating mailing lists. Monitors budgets by comparing and analyzing actual results

with plans and forecasts. Updates job knowledge by participating in

educational opportunities; reading trade publications. Accomplishes organization goals by accepting ownership for

accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills: Direct Marketing, Market Segmentation, Marketing Research, Coordination, Project Management. Reporting Research Results. Understanding the Customer, Process Improvement, Initiative, Planning.

Telesales Executive Out bound Middle East region Jan 2012 – Jul 2012

II Global Conference organizer and summits organizers Bangalore - India

Role: Conference organizer and training program information provider. Objectives Responsible for developing and delivering successful strategies. Promote products and services to clients (vendor/delegate) and negotiate contracts with the aim of maximizing sales profits. Successfully utilizes Professional Selling Skills training to enhance overall sales volume. Maintains direct working relationships with vendor base to support current and future business needs. Duties:

Researching markets to identify opportunities for events; Liaising with clients to ascertain their precise event requirements; Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and

budgets); agreeing to, and managing a budget; Securing and booking a suitable venue or location; Ensuring insurance, legal, health and safety obligations are adhered to; Coordinating venue management, caterers, stand designers, contractors and equipment hire; Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media; Identifying and securing speakers or special guests; Planning room layouts and the entertainment program , scheduling workshops and demonstrations; Coordinating staffing requirements and staff briefings; Selling sponsorship/stand/exhibition space to potential exhibitors/partners; Preparing delegate packs and papers; Liaising with marketing and PR colleagues to promote the event; Liaising with clients and designers to create a brand for the event and Organizing the production

of tickets, posters, catalogues and sales brochures, plus social media coverage; Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that

all runs smoothly; Overseeing the dismantling and removal of the event and clearing the venue efficiently; Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).

Translator and Admissions Representative for Health Care Providers

2010 – 2012 Bangalore-India

Role:

Admits patients. Gathering and recording physician, patient, Payment responsibility information; Answering questions; providing hospital information; using the translation process; English to Arabic.

Duties:

Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.

Provides patients with information by explaining hospital admission policies, time of admission,

room selection, and TV rentals, telephone availability, cell phone restrictions; answering inquiries.

Secures payments b y screening insurance information; identifying patients requiring pre- admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self - paying admissions.

Prepares admission folders by gathering admission paper work for scheduled patients.

Educational Admission service provider

for Education Seekers 2009-2013

Bangalore - India Role: Source suitable courses to match student's requirements. Duties:

Provide complete profile of the institution.

Provide an overview of the lifestyle of the country including geographic factors, economic and social structure, and cultural issues.

Provide complete analysis of costs that would be incurred during the proposed course of study including tuition, living, accommodation, medical insurance.

Provide complete information regarding the admission process including eligibility criteria,

academic requirements, and English language requirements, deadlines, processing time, curricula, concentrations, rules and regulations, completion requirements.

Assist with applications including dispatch, follow up and advise the students of responses and status updates.

Provide complete information and guidance on visa formalities including

documentation, medical requirements, and time frame. Assist with visa application including file preparation & documentation

Source out and finalize suitable accommodation options to match student's personal preferences

Provide complete details of such accommodation including location, distance from the campus (for off campus arrangements) costs, facilities.

Organize pre departure briefing, airport reception etc to orient the student’s travel and settling in. Represent the Education Providers in a manner that portrays all their programs, courses and facilities Provide them with market intelligence to formulate their developmental programs for the

region. Support their marketing activities in the region. Support them during exhibitions and related events. Organize interview programs with students.

Customer Service Agent Dec 2004 – Jun 2006

DHL express Sana'a – Yemen

Responsible for answering customer inquiries both over the phone and across the counter.

Ensure that collection and deliveries of shipments are processed as per network standards. Provide a

competent, courteous, efficient and proactive point of contact for customers both internal and external.

Responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.

Provide assistance to customers w hen making inquiries, ( logging in customer requests, booking pickups and inquiries with regards to delayed or missing shipments).

Arranging special pick-ups and deliveries w here required with the ultimate objective being service excellence and customer satisfaction.

Communicate all delays and other service issues to the Team leader/supervisor and arrange for gifts or

promotions w here necessary. Keeping records of traces / special requests, cash, daily follow – ups. Gained Sound educational back ground Good oral and written communication skills – English & Arabic. Self-motivated individual. Capable of taking ownership and working independently. Tolerance for stress in a fast paced working environment. Passion for delighting customers.

HISTORY OF ACCOMPLISHMENTS CUSTOMER SERVICE. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. ADMINISTRATION. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Provided required weekly, monthly and quarterly reports listing sales figures and client track records. TRAINING. Successfully trained staff in all policies and procedures while focusing on minimizing errors and generating superior results. Trained team of staff nurses in medical office procedures to guarantee consistent quality of care. PROMOTION. Promoted two times to Team Leader after only three months in position to manage, support and train new staff. PRODUCT SALES. Cross-sold services, upgrading clients to different plans and product packages. MULTI-TASKING. Cashiered, entered data and answered customer enquiries, all at once in tandem to maximize customer flow. PATIENT CARE . Delivered compassionate care and educat ed patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

ACADEMIC QUALIFICATIONS

Course Education Provider Year / Duration Place / Country

Bachelor Bangalore 2007 / 2010

Bangalore,

Business

Management University INDIA

10+2 / Science Al-Hussein 2003 / 2004 Sana'a,

(Class 12)

Modern School

YEMEN

Attachments 1. Degree certificate

2. Class 12 certificate

3. Birth certificate

4. Photo

5. Passport

6. National ID