Customers, Employees and Shareholders - CuES Model
-
Upload
madhu-avalur -
Category
Documents
-
view
223 -
download
0
Transcript of Customers, Employees and Shareholders - CuES Model
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
1/19
Ivyqgjf} Fjp`gxffYcn}fcg`af}
Igltf}ef Flenef Yviiffa
Tf} >> Giq =?>>
Qcf IvFY Jgaf`
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
2/19
IvFY Jgaf` hy n d}njfug}b jhjhibhle qcf mvh`ahle m`giby gd lnqv}f Uf
mf`hftf hd qcf jgaf` hy ah`heflq`x dg``gufa, hq uh`` m}hle yviifyy qg n`` nyph}hle
flq}fp}flfv}y
_}g`gevf
Qcf IvFY Jgaf` inl cf`pnlx flq}fp}flfv} qgyviifyydv``x fyqnm`hyc n
yqn}qvp nla q}nlydg}j hq hlqgn `hthle igjpnlx
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
3/19
Qcf px}njha*ycnpfa qfq}ncfa}gl hy qcf yq}glefyq yq}viqv}f blgul
In}mgl Qfq}ncfa}gl cny yftf}n` yviifyydv` npp`hinqhgly }nlehle d}gj
igjpvqnqhgln` d`vha axlnjhiy qg lntn` n}ichqfiqv}f, d}gj nthnqhgl qg jgmh`f
qficlg`gex nla jg}f Qchy uhaf`x niifpqfa nla qcg}gvec`x p}gtfl iglifpq
hy vyfa ny n qcfg}fqhin` mnyf dg} yftf}n` p}niqhin` pv}pgyfy
Gv} iglifpq hy mnyfa gl qchy uf``*p}gtfl qcfg}x
Iglifpq
Qcf IFY Jgaf` hy mnyfa glqcf iglifpq gd qcf In}mglQfq}ncfa}gl Yq}viqv}f
C
C
C
I
C
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
4/19
9 gd qcf 1 Cxa}gefl nqgjy n}f }fp`nifa uhqc;
Ivyqgjf}
Fjp`gxff
Ycn}fcg`af}
Qcf dgv}qc Cxa}gefl nqgj, nq qcf qgp, }fp}fyflqy Yviifyy
Qcf iflq}n` In}mgl nqgj }fp}fyflqy Fddg}q
Dgv} Dnify }fp}fyflq;
Tn`vf Yxyqfj
Jn}bfq
M}nla Ygihfqx
Qcfg}x
Qcf In}mgl Qfq}ncfa}glcny 6 nqgjy nla 1 dnify}fp}fyflqfa uhqc
yqnbfcg`af}y'nqq}hmvqfy nyycgul
Ivyqgjf}
Fjp`gxffYcn}fcg`af}
Yviifyy
Fddg}q
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
5/19
Qcf Cxa}gefl nqgj hy qcf jgyq mnyhi f`fjflq hl qcf pf}hgahi qnm`f,
jfnlhle hq dg}jy qcf ALN gd qcf yihflif gd icfjhyq}x Yhjh`n}`x, qcf ALN gd
nlx igjpnlx hy iglyqhqvqfa gd hqy Fjp`gxffy, Ycn}fcg`af}y, nla
Ivyqgjf}y
Qcf iflq}n` In}mgl nqgj hy qcf a}hthle dg}if dg} qcf qfq}ncfa}gl nla cflif
uf }fp}fyflq hq uhqc Fddg}q Hd n`` qcf tn`flif f`fiq}gly gd In}mgl n}f
vqh`h{fa, qcfl hq dg}jy n yq}gle yq}viqv}f `hbf Ahnjgla, hd lgq p}gpf}`xvqh`h{fa, qcfl hq uh`` mf n eny nla lgqchle jg}f.
Nq nlx ehtfl pghlq gd qhjf, gl`x qc}ff Cxa}gefl nqgjy n}f mglafa qgefqcf}
qg dg}j n dnif, cflif qcf `fdq gtf} Cxa}gefl hy nyyvjfa qg mf qcf gvqigjf
hl gv} jgaf` uchic }fp}fyflqy Yviifyy
Qcfg}x
Qcf icn``flef hy qg haflqhdx cgu qcf f`fjflqylffa qg mf mglafa, nla uchic yqnbfcg`af}
ycgv`a pvq fddg}q hl ig``nmg}nqhgl uhqc ucgj
qg e}gu nla yviiffa
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
6/19
Qg vlaf}yqnla gv} qcfg}x, p`fnyf qnbf n lgqf gd qcfyf hjpg}qnlq pghlqf}y
`hyqfa mf`gu;
Qcf mgqqgj tf}qhify }fp}fyflq Ivyqgjf}, Fjp`gxff, Ycn}fcg`af}, nla qcfh}
kghlhle dgvlanqhgl }fp}fyflqy qcf Tn`vf Yxyqfj gd qcf igjpnlx
Iglyhaf} qc}ff tf}qhify nla glf dnif ny ycgul hl qcf dhev}f mf`gu Qcf qgp
tf}qfs uh`` n`unxy mf Yviifyy Bffp tn}xhle qcf gqcf} qug tf}qhify
mfquffl igjmhlnqhgly gd Ivyqgjf}, Fjp`gxff, nla Ycn}fcg`af} nla
}f`ftnlq dnify uh`` nppfn}
Qcfg}x
Fjp`gxff
Ycn}fcg`af}
Yviifyy
Fddg}q
Ivyqgjf}
Yviifyy
Fjp`gxff
Ycn}fcg`af}
Fddg}q
Dnif
Tn`vf Yxyqfj
Ivyqgjf}
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
7/19
Ucfl Fddg}q hy jnaf, hq hy qcf }fypglyhmh`hqx gd S qg jnbf yv}f qcnq Xnla [ n}f fddfiqhtf`x $ fddhihflq`x hl qnlafj nla cntf mglafa, qcfl hq hy n
afdhlhqf qcnq qcnq dnif gd qcf q}hnle`f uh`` e}gu
Lgu yhjh`n}`x ucfl n`` qcf q}hnlev`n} dnify e}gu nla FJF]EF ny uhllf}y,
qcfx n`` IGLTF]EF nq glf pghlq uchic hy }fp}fyflqfa mx YVIIFYY
Qcfg}x
Cflif qcf IvFY jgaf`cf`py igjpnlhfy
Igltf}efFlenefYviiffa
Yviifyy
X
[
Fddg}q
Dnif
S
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
8/19
H``vyq}nqhgl >
Ucfl Fddg}q hy a}htfl mxqcf Ivyqgjf}, hq hy jnaf
yv}f qcnq Ycn}fcg`af} nla
Fjp`gxff n}f fddfiqhtf`x $fddhihflq`x hl qnlafj nla
cntf mglafa2 qcfl hq hy
afdhlhqf qcnq qcf igjpnlxy
M]NLAuh`` e}gu
Yviifyy
Fjp`gxff
Ycn}fcg`af}
Fddg}q
M]NLA
Ivyqgjf}
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
9/19
H``vyq}nqhgl =
Ucfl Fddg}q hy a}htfl mxFjp`gxff qg jnbf yv}f
qcnq Ivyqgjf} nla
Ycn}fcg`af} n}f fddfiqhtf`x$ fddhihflq`x hl qnlafj nla
cntf mglafa2 qcfl hq hy
afdhlhqf qcnq qcf igjpnlxy
JN]BFQuh`` e}gu
Yviifyy
Ivyqgjf}
Ycn}fcg`af}
Fddg}q
JN]BFQ
Fjp`gxff
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
10/19
H``vyq}nqhgl 9
Ucfl Fddg}q hy a}htfl qcfmx Ycn}fcg`af} qg jnbf
yv}f qcnq Ivyqgjf} nla
Fjp`gxff n}f fddfiqhtf`x $fddhihflq`x hl qnlafj nla
cntf mglafa2 qcfl hq hy
afdhlhqf qcnq qcf igjpnlx hl
eflf}n` nla YGIHFQX nq
`n}ef uh`` e}gu
Yviifyy
Ivyqgjf}
Fjp`gxff
Fddg}q
YGIHFQX
Ycn}fcg`af}
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
11/19
Qcf IFY Jgaf`
Ivyqgjf}
Ycn}fcg`af}
Fjp`gxff
Yviifyy
Tn`vf yxyqfjhy nq qcf mnyf
Fddg}q
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
12/19
Qcf i}vs gd nlx jgaf` hy ucfqcf} hq inl uhqcyqnla qcf hlqf}ln` nla fsqf}ln`p}fyyv}fy gd qcf mvyhlfyy flth}gljflq
N jgaf` g} n qcfg}x hy igjp`fqf gl`x ucfl hq hy yvyqnhlnm`f Ig}pg}nqf
Yvyqnhlnmh`hqx nln`xyhy uh ` cf`p hq lnthenqf qcf p}fyflq anx igjp`fs nla
vlp}fahiqnm`f mvyhlfyy flth}gljflq
Affp Ahtf
Qcf IvFY Jgaf` cnyniigvlqfa dg} n`` qcf
hjpg}qnlq dniqg}y nla
mf`hftf qcf jgaf` `fnay qg n
Yvyqnhlnm`f $ _}gdhqnm`f
Mvyhlfyy
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
13/19
Qcf 9 ypcf}fy gd yvyqnhlnmh`hqx
Qcf jgaf` lffay qg naa}fyy;
Ygihn` _}fyyv}fy
Figlgjhi _}fyyv}fy
Flth}gljflqn` _}fyyv}fy
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
14/19
Qcf jgyq hld`vflqhn` igjpglflq hl gv} jgaf` hy qcf FDDG]Q Cflif qcfFDDG]Q hy haflqhdhfa ny qcf Ypcf}f gd hld`vflif,
Qchy ypcf}f gd hld`vflif hy a}htfl mx haflqhdhfa niqhgl hqfjy
Qcf niqhgl hqfjy n}f fyyflqhn``x qnyby qcnq n}f lffafa qg mf aglf mx
qcnq pn}qhiv`n} a}hthle jfjmf} qg jnbf yv}f qcf }f`ftnlq dnif hy
e}guhle,
Qcf}f n}f DGV] niqhgl hqfjy qcnq cntf mffl yf`fiqfa dg} fnic inyf uchic
iglyqhqvqf qcf }fypfiqhtf Ypcf}f gd hld`vflif,
Qcf Ypcf}f gd hld`vflif
Cflif qcf FDDG]Q hy;Fjp`gxffy ypcf}f gd hld`vflif
Ivyqgjf}y ypcf}f gd hld`vflifYcn}fcg`af}y ypcf}f gd hld`vflif
Niqhglhqfj =
Niqhgl
hqfj 1
Niqhgl
hqfj 9
Niqhglhqfj >
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
15/19
Qcf niqhgl hqfjy dg} Fjp`gxffy ypcf}f gd hld`vflif n}f;
Vlaf}yqnla xgv} ivyqgjf} dv``x
Haflqhdx qcf }hecq pfgp`f qg pf}dg}j n kgm
Enhl p}gdgvla hlavyq}x hlyhecq
Mf }fypglyhtf qg ftf} icnlehle ivyqgjf} lffay
Fjp`gxffy Ypcf}f gd hld`vflif
Haflqhdxhle
_f}dg}jhleEnhlhle
Vlaf}yqnlahle
Fjp`gxffy Ypcf}f Gd Hld`vflif mvh`ahle qcf JN]BFQ
Qcf fddg}q hy naa}fyyhleqcf haflqhdhfa hyyvfy
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
16/19
Qcf niqhgl hqfjy dg} Ivyqgjf}y ypcf}f gd hld`vflif n}f;
Mf q}fnqfa uhqc }fypfiq #Fjp`gxff niqhgl hqfj(
Efq n af`hecqdv` fspf}hflif#Fjp`gxff niqhgl hqfj(
_n}qhihpnqf hl fqchin` igjjf}if#Ycn}fcg`af} niqhgl hqfj(
Q}vqcdv` Igjjvlhinqhgl#Fjp`gxff $ Ycn}fcg`af} niqhgl hqfj(
Ivyqgjf}y Ypcf}f gd hld`vflif
Fspf}hflif
IgjjvlhinqfUhl*Uhl
]fypfiqQcf fddg}q hy naa}fyyhleqcf haflqhdhfa hyyvfy
Ivyqgjf}y Ypcf}f Gd Hld`vflif mvh`ahle qcf M]NLA
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
17/19
Qcf niqhgl hqfjy dg} Ycn}fcg`af}y ypcf}f gd hld`vflif n}f;
I}fnqf n yqhjv`nqhle ug}b flth}gljflq
Nhj dg} qcf mfyq pgyyhm`f p}gaviq gd checfyq ~vn`hqx
Cntf n ivyqgjf}*iflq}hi npp}gnic
Mf`hftf nla fligv}nef iglqhlvgvy `fn}lhle $ aftf`gpjflq
Ycn}fcg`af}y Ypcf}f gd hld`vflif
^vn`hqx
@fn}lhle $
Aftf`gpjflq
Ivyqgjf}*
iflq}hi
Ug}b Iv`qv}f
Ycn}fcg`af}y Ypcf}f Gd Hld`vflif mvh`ahle qcf YGIHFQX
Qcf fddg}q hy naa}fyyhleqcf haflqhdhfa hyyvfy
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
18/19
Yvjjn}h{hle qcf Affp Ahtf, qcf dgivy hy n}gvla qcf ypcf}f gd hld`vflifg} qcf fddg}q uchic cny yfq niqhgl hqfjy dg} fnic jfjmf} Hd qcf niqhgly n}f
aglf yhlif}f`x, nla qcf jgaf` dg``gufa hl qf}jy gd `fqqhle qcf npp}gp}hnqf
yqnbfcg`af} a}htf qcf gqcf} qug, qcfl nlx igjpnlx ucfqcf} n yqn}q vp g}
nl fyqnm`hycfa igjpnlx, uh`` e}gu.
Qcf e}guqc gd n igjpnlx hl n pn}qhiv`n} dnif #Jn}bfq M}nla Ygihfqx( uh``
afpfla gl qcf igjpnlxy `hdfixi`f yqnef Hd qcf igjpnlx hy yqh`` lnyiflq, qcflhq ugv`a unlq qg e}gu hqy jn}bfq, hd n igjpnlx hy yqnm`f qcfl hq uh`` unlq qg
e}gu hqy m}nla, nla hd n igjpnlx hy uf`` fyqnm`hycfa qcfl hq ugv`a unlq qg
cf`p qcf ygihfqx e}gu yg qcnq hl qv}l qcf iglyvjf} mvxhle pguf} e}guy
uchic hl qv}l uh`` cf`p qcf igjpnlxy mvyhlfyy e}gu, uchic dhln``x `fnay qg
qcf e}guqc gd nl flqh}f fig*yxyqfj
Yvjjn}x $ Hldf}flif
Uf cgpf qg tn`hanqf qchy jgaf` uhqc~vnlqhqnqhtf jfnyv}fy qg yvmyqnlqhnqf qcf~vn`hqnqhtf nypfiqy
-
8/3/2019 Customers, Employees and Shareholders - CuES Model
19/19
^vfyqhgly $ Qcgvecqy
Qcnlb xgv.