Customers 1st Presentation
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Transcript of Customers 1st Presentation
Answeringthe Social Phone.
@davidalston of @radian6
Social PhoneEtiquette
Complaints
IdeasMemes
Influencers
Campaign
Crisis Competition
Crowds
Needs
Compliments
The New Framework:The 5 C’s
Content
Community
Conversation
Collaboration
Connections
OK, let’s get practical.
2
Find & Resolve
Complaints
Track Resonanceof Issues
Push leads into the Funnel
Propel Campaigns through Listening
Find & Build Communityon Passion
2
Tag & Share Testimonials
Track & Activate Advocates
Answer Questions In Your Field
Uncover Contentthe Community Needs
Measure your Engagement Efforts
What’s gonna stop you?
Policies
culture
Bureaucracy
Momentum
WindowDressing
Lack of Top Level Support
Lack of a Plan
Disbelief & Misinformation
Lack of resources
It won’t happen over night.
Find yourpath, and get
started now.
But most of all,Have fun
Let’s connect.